Getting started with the

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What is the Tourism Portal? The Tourism Portal is a web based resource that links to relevant external tourist sites and City of Melbourne fact sheets. The tourism portal has a clear set of criteria for inclusion:

The tourism portal is for the provision of tourist information

Topics must be based on frequently asked questions

Priority in resourcing is given to city businesses

The portal cannot be broken! Don’t be afraid to click and explore.

Contents

Log in …………………………………………………………………………..4 Home Page ……………………………………………………………………6 Search Function……………………………………………………………….7 Tool bar…………………………………………………………………………9 Landing Pages…………………………………………………………………10 Break crumb trail ……………………………………………………………...13 Portal Feedback ……………………………………………………………....13 Widgets…………………………………………………………………………14 Volunteer Profile……………………………………………………………….15 Printing …………………………………………………………………………15

Having problems?

Contact: Alejandra Ortiz-Arenas, Tourism Operations Officer Email: tourismvolunteer@melbourne.vic.gov.au Phone: 9658 9168

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Log in Prior to the site going live, the log in URL is: http://city-of-melbourne.bastion-digital-server.bitnamiapp.com/wp-admin/ Once live (September 2013 TBC) the log in URL will be: http://tourismportal.melbourne.vic.gov.au The log in screen:

Log in at home

Username: surnamefirstname Default password: tourism

The username cannot be changed

No hyphens or apostrophes (in the username or password)

Passwords are case sensitive

Everyone will be prompted to change their password.

Contact Tourism staff for assistance if unsure of your username or password

Note: It’s important to log off when using a public computer

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Activity: Log in using your own username and the default

password

Log in using a Tourism iPad There is a default volunteer profile for using the Portal during your shift: Username: volunteer Password: tourism Note:

Accessing the Portal on a CoM computer during your volunteer shift? A log in is not required.

Access is also available on your mobile phone. The portal only configured for iPads and not smart phones, so zooming in will be required to see the portal clearly.

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Home Page Key navigation tools:

1. News 2. What’s On 3. Quick links 4. Weather widget 5. External links 6. Google widget 7. Landing pages 8. Search function 9. Tool bar

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1. News

Information that equip volunteers to do their volunteer role.

Refine the list of news items by clicking: - All - Updates - Tickets - Famils / forums

Click read more to view the full article

2. What’s On A list of upcoming events

Refine the list of events by clicking:

Today, next 7 days, coming soon (insert visual)

Anything listed in red text is a link to more information. e.g. event names

3. Quick links Quick links to the most popular pages within the portal (based on frequently asked questions)

4. Weather Widget

What is a widget? A widget displays information from external websites on the Portal. Example: The Weather Report Widget displays today's weather by accessing information from the Weather Zone website.

Activity:

Click on the weather widget to find out detailed weather Information

Click on the weather heading to link to the weather portal page

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5. External links Quick links to the most popular external websites (based on frequently asked questions)

6. widget - a short cut to searching Google

7. Landing pages

The content of the portal is divided into five main categories, with subcategories under all sections. The main categories are called ‘landing pages’.

8. Search function

Locate information either on the portal, Google, What’s On or Tourism Victoria websites by typing the word(s) into the search function. The search function defaults to the Portal. Searching will pick up all entries with that word or phrase

Activity:

Search for the Melbourne Museum in the Portal

Search for Cooks’ Cottage in the What’s On website

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9. Toolbar

Log in or log out

About: (includes Portal Hints, Quizzes & FAQ)

- Tourism Portal feedback form

- Brochure requests

News: an alternative way of accessing news information listed on homepage

Volunteer: information that equips volunteers in order to do their volunteer role e.g. professional development.

Note: To get back to the Portal Home page at any time:

Click on the landing page

Click on the heading

Click on ‘Home’ on the bread crumb trail

Landing Pages Other than the home page and the sub categories, the five landing pages are:

Things to do

What’s On

Services & information

Getting around

Regional

As the cursor is moved over the top of the landing site tabs the ‘drop down box’ displays the sub categories available. A darker shade of red indicates the active page.

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Example: Things to do

Categories

Example: Attractions

Activities

Food & drink

Shopping

Sub categories

Example: Activities

Tours & self guided walks (20 listings)

Sport & leisure (28 listings)

By market (4 listings)

Leisure & outdoor (2 listings)

Red text is a link to more information including external websites and:

PDF attachments

CoM fact sheet

Note: These links will always open in a new window. To open in a new tab, press ‘Ctrl’ and then click on the link or use the scroller on the mouse to click the link.

Category

Sub category

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What is a CoM fact sheet?

City of Melbourne (CoM) fact sheets fill a need where information for

a frequently asked question can’t be gathered quickly and easily from

other means.

There are currently over 60 with topics ranging from backpacker

hostels, souvenirs and medical centres.

Fact sheets are generally a list of city businesses by topic that can be

provided to visitors.

The criteria for the creation and maintenance of portal fact sheets are

the same as for the portal.

Fact sheets are only created and maintained where no other

resource is readily available and request for the relevant agency to

provide the information has been declined.

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Bread crumb trail

Just like in Hansel and Gretel, the ‘bread crumb trail’ will take you back to the portal home page, or link back to any site you have visited in that sequence. Home / Things to do / Attractions / Cinemas

Portal Feedback The tourism portal has been specifically designed for tourism staff and volunteers, and is updated regularly. Feedback is an important part of keeping the portal accurate. It is your resource, so make sure you provide feedback on any information you identify as out of date. Portal feedback can be accessed from the Home page, or from the Forms page.

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Widgets

A widget is a stand-alone application that can be embedded into third party site. They display information from external websites on the portal. If the widget isn’t working, it may be removed from the portal.

Example 1: Getting Around

The PTV widget is a shortcut to access the PTV journey planner. This widget has been designed specifically for Tourism Melbourne!

Example 2: Services & Information

The yellow pages widget is a shortcut to find businesses:

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Volunteer profile

Change your password, program information, and contact information including your email address.

Your username cannot be changed. Note: If your personal details change, please also advise your supervisor

in order for all Tourism Melbourne records to be updated.

Activity: Change your password

Printing The print icon is visible on every portal page.

Click the icon to see print preview. this strips out the menu and only print core information

Click on any information to delete.

Click

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