Getting the Job Done – Panel Discussion

Presented by:

Kathie Westerfield, Associate Dean for Admissions and Records, Imperial Valley College

Joe Cabrales, Dean of Student Services and Student Development, Crafton Hills College

Sue Vaughn, Director of Enrollment Services, Bakersfield College

Bakersfield College

Using Hershey Imaging Product for Several Years

Incoming Transcripts

Grade Change Cards

Residency Signature Pages

Course Grade and Attendance Records Updated Transcripts

New Repeat forms

Imaged by Data Impact 117 large file boxes

Used Hershey product to index into Hershey system

Images accessible to counselors, financial aid staff, nursing admissions

Expect to have CCCTran take the place of the OCRing process that we have been using

Bakersfield College Forms

New Repeat Form

Traditionally allowed only one repeat

for unsatisfactory grades or one W grade

Kept that policy for online registration

after Title 5 changes

Require petition for second repeat including Ws

Bakersfield College Request to Repeat a Course Beyond the Limit

A student may petition to repeat a course for a second time if grades of D, F, NC, or NP have been received twice with the written permission of the Faculty Chair of the Academic Department. If this petition is approved by the Faculty Chair, it is to be returned to the Office of Admissions and Records by the student. The student will be cleared to register for the second repeat. The grade earned in the second repeat will replace the grade earned in the first repeat in the calculation of the student’s GPA.

Name____________________________________________ ____________ Last First Middle Student ID or SSN__________________________________

I hereby petition to enroll in ________________________________________ Course Name

during the ________________ and to have the grade that I earn replace the semester/year

grade of _________ that I received in the _________________________. Grade Semester/Year

Student Signature _________________________________ Date_________

Faculty Chair Signature______________________________Date_________ A student may repeat a course for which a grade of D, F, NC, or NP was received. The original

and both subsequent grades will remain part of the student’s Permanent Record. Bakersfield College can provide no assurance that the repeated courses will be treated in a like manner by other institutions.

FOR ADMISSIONS AND RECORDS USE ONLY Approved for Student to Register Grade Replacement Approved and Posted to Academic Record Denied Reason__________________________________

Staff Signature___________________________________Date__________

New Graduation Petition Process

Students run a What-If Degree Audit

Students see a Counselor or Academic

Advisor

Counselor/Advisor notes any special

situation

Counseling sends application with Degree Audit to A&R

Evaluators review package and notify

any students who do not qualify

IVC – What We’re Not Doing• Dropping for nonpayment (just implemented holds for fees owed).

• Imaging – system purchased 2 years ago. Will have implemented by October 1st.

• Using Credentials Solutions, National Student Clearinghouse or any other service for enrollment and degree verifications, and transcript requests (lack of holds previously).

• Relying on faculty input of grades online alone. They input, we review and roll each class into history.

• Allowing concurrently enrolled high school students to take PE.

• Keeping up with technology!

IVC – What’s In Progress

• Academic Standing Implementation.

• DegreeWorks – SunGard (Banner) product – a degree audit system.

• Imaging

• Argos – A report tool.

IVC – What We Are Doing!

Repeats – counselors now make the decision!New form: Counselor Review and Recommendations

• Student completes petition, meets with counselor. If approved counselor completes form, has student sign, makes copy for Counseling and student, sends student to A & R with form.

• At front counter, A & R staff input repeat permit in Banner and instructs student to register online.

• Forms to me for review & adding to Excel spreadsheet.

IVC – STUDENT’S STATEMENT OF UNDERSTANDINGFrom Counselor Review Form for Repeat Petition

I understand if I take this course again it is the last time I will be able to take it at IVC no matter what grade I receive: A, B, C, P, D, F, NP, or W. By California law, the only possible exceptions are active duty military personnel receiving orders to depart for duty in another location, or a documented extenuating circumstance out of your control such as hospitalization or a death in the immediate family.

IVC – Another Thing We Did

Reorganized: 4 staff were reclassified to become Admissions & Records Techs

Previously:Title Function Range

2 Stnt Serv Assts Receptionist/Switchboard 101 SS Asst/Micrographics Daytime Microfilmer

Evening Receptionist/Phone 111 Stnt Serv Technician All records functions 13

All were reclassified to range 14.

IVC Reorganization Page 2

Now: Each has an assigned portion of the alphabet (by students’ last name) & do the following for their portion:

• Residency• Transcripts• Enrollment & Degree Verifications• Grade changes• Conversion of Incompletes to grades• Subpoenas• Build academic history in Banner for courses completed

prior to Fall 1980• Update & correct student records

IVC – Reorganization Page 3

Front Counter Rotation: Each Stnt. Serv. Tech is scheduled on the front counter each day. Whilethere:

• Download CCCApply & correct errors in Banner form• Process faculty drops• Process final grade rosters• Process late registration requests• Answer switchboard for the College• Receive & process student requests• Assist students with online applications and registration

IVC – Reorganization Page 4

Advantages:

• While on the counter, each person is more careful about checking forms for missing information, disseminating accurate info, making life easier for all the Technicians.

• Instead of 1 person, we have 4 who know how to do all the functions. Job knowledge and satisfaction have increased accordingly.

• Someone can fill in readily during absences due to illness, vacation, or vacant position.

• Teamwork has improved.

• We may be able to begin keeping up with technology!