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ICT-enabled Transformation
The Journey of British Columbia, Canada
Girish Pathak, Ph.D.President ITE Services
November 19, 2012
… unleashing the business potential of digital convergenceITE services
Agenda
BC’s ICT-enabled Transformation Journey
British Columbia (B.C.) by numbers, for uninitiated
Aspirations of the province, and the challenges posed by
demography and geography
Designating a ministry with four key areas of
responsibilities
Development of three-phase roadmap
Strategic out-tasking concept
Citizen-benefits realized and the journey continues
… unleashing the business potential of digital convergenceITE services
B.C. by Numbers, for Uninitiated
944,000 Sq KM
4.4M population, 2011
Vancouver 2.3M
C$191B GDP, 2009
C$41K per capita, 2009
Industry - forestry and
mining
and Hollywood North
… unleashing the business potential of digital convergenceITE services
2001 Aspirations of B.C. and Challenges
1. Make B.C. the best-educated, most literate jurisdiction in the
continent
2. Lead the way in healthy living and physical fitness
Build best support system in Canada for persons with disabilities, those
with special needs, children at risk, and seniors
3. Lead the world in sustainable environmental management, with
best air and water quality, and the best fisheries management
Create more jobs per capita than anywhere else in Canada
…key challenges were/are - the geography and the diversity
… unleashing the business potential of digital convergenceITE services
A Ministry with Four Key Responsibilities
The first step of the transformation was to establish a
government-wide, shared services under the responsibility of
a single ministry, with framework capable of delivering
results quickly – Ministry of Management Services
The ministry focused on four key areas:
1. Services delivery to citizens and businesses …”Service B.C.”
2. Service delivery to the public sector …”Solution B.C.”
3. Service transformation (electronic delivery, alternative service
delivery, bridging digital divide)
4. Office of the CIO …this officer was part of Premier’s cabinet
… unleashing the business potential of digital convergenceITE services
The Premier of B.C. on the Transformation
“We have made a commitment to bridging digital
divide and ensure B.C. communities have
access to broadband connections. By providing
broadband internet access across the province,
we are opening up a whole new realm of social
and economic opportunities to British
Columbians.”
Gordon Campbell, Premier of British Columbia
… unleashing the business potential of digital convergenceITE services
Development of Three-Phase Roadmap
Phase I – Foundational
Common infrastructure
Extend the infrastructure to remote communities
Phase II – Innovation
Partner with broader public sector to deliver healthcare and education
Elevate the role of IT organization from an operator to an orchestrator
and innovator
Phase III – Transformation – Moving B.C. to a Network
Business Model
Become successful in delivering virtual services
Sense and respond to citizens effectively and efficiently
… unleashing the business potential of digital convergenceITE services
The CIO of B.C. on the Transformation
“We have created a vision to be a leader in
connecting citizens, communities, and
businesses with the government services, and
in vastly improving the delivery of innovative
services to the public from the broader public
sector.”
Dave Nikolejsin, Chief Information Officer,
Government of B.C.
… unleashing the business potential of digital convergenceITE services
Strategic Out-Tasking Concept
Systemic approach of assessing capabilities, determining
which are core and which are auxiliary
Systemic approach to prioritize capabilities and retain the
“brain”
Systemic approach to return on investment, process
visibility, out-tasking, in-sourcing, out-sourcing, etc
Systemic approach to benchmarking, sharing lessons
learned, etc
… unleashing the business potential of digital convergenceITE services
Citizen Benefit Realized and the Journey…
Financial benefits
Citizens benefits
Improve their education and training by upgrading skills on-line,
without leaving their communities
Receive up-to-date medical information and treatment through
reliable sources available over the internet
Access to government services without travelling
Start a home-based business and market it around the globe
Get connected to the wealth of information that exist on the
internet
Lessons learned
…and the journey continues.