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Giving and Receiving Feedback
Giving and Receiving Giving and Receiving FeedbackFeedback
Aim of session:
To give the Manager the basic skills and knowledge to give and receive feedback in the workplace.
Giving and Receiving Giving and Receiving FeedbackFeedback
Learning Outcomes:
At the end of this session the student will be able to:
Understand the nature and importance of feedback
Use feedback to check the effectiveness of communication
Giving and Receiving Giving and Receiving FeedbackFeedback
Learning outcomes (cont.)Use feedback to improve the performance
of othersUse feedback to motivate individualsInvite and accept feedback to improve own
performance
Giving and Receiving Giving and Receiving FeedbackFeedback
Feedback is:An ongoing, continuous processA key management toolAimed at an individual or a team, to inform
them about the effect of their actions, and to improve performance
Done well, a motivator
Giving and Receiving Giving and Receiving FeedbackFeedback
Positive vs. Negative Feedback:
Giving and Receiving Giving and Receiving FeedbackFeedback
Positive Feedback:Focuses on issuesLooks to the futureLooks for joint solutions to problemsMakes specific commentsDeals with particular situationsCommunication style is friendly, open
Giving and Receiving Giving and Receiving FeedbackFeedback
Negative Feedback:Focuses on the personHarks back to the pastAllocates blameMakes generalisationsUses words such as “always” or “never”Communication style is aggressive/hostile
Giving and Receiving Giving and Receiving FeedbackFeedback
Receiving Feedback:A valuable experienceSeek it actively – from line manager, peers,
your team Consider carefully what has been said, ask
for specific information if not givenDo not be defensive, get offended/upset
Giving and Receiving Giving and Receiving FeedbackFeedback
Receiving Feedback (cont):Search for opportunities when you are
trying something new to receive feedback – either on your own performance, effect of something new on the team, etc.
Act promptly on feedback received to correct. Ask for help if necessary.
Giving and Receiving Giving and Receiving FeedbackFeedback
Case study Presentation by Students
Giving and Receiving Giving and Receiving FeedbackFeedback
Summary:Positive feedback is a valuable experience.
It can assist us to improve future performance and act as a motivational tool. It strengthens the working relationship.
Negative feedback (destructive criticism) is de-motivational and creates difficulties in future working relationships
Giving and Receiving Giving and Receiving FeedbackFeedback
Evaluate experience