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GLOBAL BUSINESS SKILLSCOURSE
By: Yoshito Miyosawa
RSA/ Cambridg/ CEL!A
!RAINING/ORIEN!A!ION MO"ULE
INTRODUCTION
Global Business Skills is an intermediate-level
integrated skills course in businessEnglish for professional people
who need to communicate confidently in everyday business
situations and to understand global business
cultures. The book can be usedfor one-to-one online or offline
lessons.
TARGET STUDENTS
• Students at the start of their career in global business
climate
• In-work business people
5 KEY COMMUNICATION CONTEXTS TO LEARN
• Build connections with people and companies from different
cultures
• Telephoning
• Presenting information• Participating in meetings and
discussions
• Handling negotiations
COURSE AIMS
• Improve communication skills
• earn established business eti!uette in global business
scenarios
CONTENTS
". #$%%E#TI$%S
− &"' ( ) *
+odule (.( #ross-cultural understanding ,( reetings+odule (.*
+eeting someone for the first time
− &"' / ) 0
+odule (./ Small talk1 keeping the conversation going
− &"' 2 - 3
+odule (.4 E5changing business cards+odule (.0 How to address
people
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+odule (.2 Introducing someone else
− &"' (6 ) ((
+odule (.7 #ross-cultural understanding ,* Personal space
− &"' (* ) (4
+odule (.8 +aking appointments via email 9 Business email
eti!uette tips
− &"' (0
+odule (.3 :isiting companies
− &"' (2 ) (7
+odule (.(6 ;elcoming visitors
− &"' (8
+odule (.(( #hecking into the Hotel
− &"' (3 ) *(+odule (.(* Eating out9 Table manners and
dining eti!uette
− &"' ** ) */
+odule (.(/ #ross-cultural understanding ,/ %onverbal
communication
− &"' *4
+odule (.(4 Business networking
B.
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+odule /.0 Structuring the main bod>
− &"' /7
+odule /.2 #oncluding a presentation+odule /.7 Handling the
!uestion and answer session
&. +EETI%S 9 &IS#les of decision-making
− &"' 4*
+odule 4.4 &iscussion ) Stating and asking for opinion+odule
4.0 &iscussion ) Interrupting
− &"' 4/
+odule 4.2 &iscussion ) "sking for and giving
clarification+odule 4.7 &iscussion ) E5pressing agreement9
disagreement
− &"' 44 ) 40
+odule 4.8 +aking resolutions+odule 4.3 Ending a meeting+odule
4.(6 How to support >our opinion b> constructing a logical
argument
E. %E$TI"TI$%S
− &"' 42
+odule 0.( Preparing to negotiate
− &"' 47
+odule 0.( Preparing to negotiate+odule 0.* Engaging with the
other part> during the negotiation
− &"' 48
+odule 0./ Bargaining and making concessions
− &"' 43
+odule 0.4 &ealing with conflict+odule 0.0 Ending the
negotiation
− &"' 06
--- P=$=ESS TEST ---
