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Global InfrastructurePublic satisfaction and priorities
October 2016
2Deloitte – Public service expectations| August 2016 | FINAL |
Methodology
These are the findings of the first Ipsos
Infrastructure Index conducted via Global
@dvisor.
In total 18,517 interviews were conducted
between 26 August and 9 September
2016 among adults aged 18-64 in the US
and Canada, and adults aged 16-64 in all
other countries.
The survey was conducted in 26 countries
around the world via the Ipsos Online
Panel system: Argentina, Australia,
Belgium, Brazil, Canada, Chile, China,
Columbia, France, Germany, Great Britain,
Hungary, India, Italy, Japan, Mexico, Peru,
Poland, Russia, Saudi Arabia, South Africa,
South Korea, Spain, Sweden, Turkey and
the United States of America.
3Deloitte – Public service expectations| August 2016 | FINAL |
Methodology Approximately 1000+ individuals participated on a country by country basis via the Ipsos Online Panel
with the exception of Argentina, Belgium, Chile, Columbia, Hungary, India, Mexico, Peru, Poland,
Russia, Saudi Arabia, South Africa, South Korea, Sweden and Turkey, where each have a sample
approximately 500+.
Weighting was then employed to balance demographics and ensure that the sample's composition
reflects that of the adult population according to the most recent country Census data, and to provide
results intended to approximate the sample universe. A survey with an unweighted probability sample
of this size and a 100% response rate would have an estimated margin of error of +/-3.1 percentage
points for a sample of 1,000 and an estimated margin of error of +/- 4.5 percentage points 19 times
out of 20 per country of what the results would have been had the entire population of adults in that
country had been polled. All sample surveys and polls may be subject to other sources of error,
including, but not limited to coverage error, and measurement error.
In countries where internet penetration is approximately 60% or higher the data output generally
reflects the overall population. Of the 26 countries surveyed, some yield results that are balanced to
reflect the general population – Argentina, Australia, Belgium, Canada, China, France, Germany,
Hungary, Italy, Japan, Poland, South Korea, Russia, Saudi Arabia, Spain, Sweden, Great Britain and the
United States. The remaining countries surveyed – Brazil, Chile, Columbia, India, Mexico, Peru, South
Africa, and Turkey - have lower levels of internet connectivity and reflect online populations that tend
to be more urban and have higher education/income than the general population.
Where results do not sum to 100, this may be due to computer rounding, multiple responses or the
exclusion of don't knows or not stated responses.
Data are weighted to match the profile of the population.
4Deloitte – Public service expectations| August 2016 | FINAL |
Satisfaction with
national
infrastructure
I now want you to
think about
[COUNTRY’S]
infrastructure.
By infrastructure I
mean things we
rely on like road,
rail and air
networks, utilities
such as energy and
water, and
broadband and
other
communications.
Overall, how
satisfied or
dissatisfied are you
with [COUNTRY’S]
national
infrastructure?
Q
National infrastructure
33
63
57
54
47
45
42
40
36
36
36
36
33
33
32
32
29
27
27
25
24
22
21
19
16
11
10
Global
Saudi Arabia
India
Germany
China
France
Japan
Chile
Great Britain
Peru
Poland
USA
Australia
Canada
Sweden
Turkey
Mexico
Columbia
South Africa
Spain
Argentina
Belgium
Russia
South Korea
Italy
Brazil
Hungary
% very/fairly satisfied
Base: 18,517 adults (online), 26 Aug-9 Sept
I now want you to
think about
[COUNTRY’S]
infrastructure.
By infrastructure I
mean things we
rely on like road,
rail and air
networks, utilities
such as energy and
water, and
broadband and
other
communications.
Overall, how
satisfied or
dissatisfied are you
with [COUNTRY’S]
national
infrastructure?
Q
31
8
16
17
17
19
19
21
25
26
29
29
29
30
31
32
32
32
34
37
40
42
45
45
46
51
62
Global
China
Germany
India
France
Saudi Arabia
Japan
Poland
Peru
Canada
Great Britain
Australia
South Korea
Chile
Spain
USA
Sweden
Turkey
Russia
Belgium
Mexico
Columbia
South Africa
Italy
Argentina
Hungary
Brazil
% very/fairly dissatisfied
Base: 18,517 adults (online), 26 Aug-9 Sept
National infrastructure
Comparison vs GCI
Japan
Germany
France
GB
Spain
USA
South Korea
Canada
AustraliaSweden
Belgium
Italy
Saudi Arabia
Russia
China
Chile
Hungary
TurkeyPoland
Mexico
South Africa
Brazil
India
ColombiaArgentina
Peru
0%
10%
20%
30%
40%
50%
60%
70%
3.5 4 4.5 5 5.5 6 6.5
The World Economic Forum’s Global Competitiveness Report 2015-2016 “assesses
the competitiveness landscape of 140 economies, providing insight into the drivers of their
productivity and prosperity.” The chart below shows the GCI rating for infrastructure (1-7 where
7=best) plotted against the % very/fairly satisfied with national infrastructure from our survey.
Global Competitiveness Index – Infrastructure
% V
ery
/fair
ly s
ati
sfie
d
Base: 18,517 adults (online), 26 Aug-9 Sept
http://reports.weforum.org/global-competitiveness-report-2015-2016/competitiveness-rankings
8Deloitte – Public service expectations| August 2016 | FINAL |
Ratings of types
of infrastructure
Q
Airports
67
79
79
76
76
75
75
75
75
73
72
71
71
70
70
69
68
65
65
63
62
59
59
55
55
49
48
Global
South Africa
India
Saudi Arabia
Chile
Sweden
Turkey
Great Britain
Columbia
Germany
Canada
China
France
Mexico
South Korea
Australia
Poland
Belgium
USA
Argentina
Russia
Italy
Spain
Japan
Peru
Hungary
Brazil
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
Airports
% very/fairly good
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Motorway/major road network
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
The motorway/major
road network
% very/fairly good
52
74
73
69
67
65
62
62
59
58
56
55
54
53
51
48
47
47
46
45
44
43
39
36
36
34
26
Global
France
Turkey
Saudi Arabia
Germany
South Korea
Sweden
China
Great Britain
India
Japan
South Africa
Chile
USA
Poland
Australia
Italy
Spain
Canada
Columbia
Hungary
Mexico
Russia
Argentina
Belgium
Peru
Brazil
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Local road network
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
The local road
network
% very/fairly good
43
64
64
63
60
60
56
54
49
48
47
45
43
43
42
41
40
37
37
36
34
33
30
28
28
21
16
Global
Turkey
China
Saudi Arabia
South Korea
France
Germany
Sweden
Great Britain
USA
India
Chile
Australia
Japan
South Africa
Spain
Canada
Mexico
Poland
Peru
Argentina
Columbia
Brazil
Belgium
Italy
Russia
Hungary
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Rail infrastructure
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
Rail infrastructure –
track/stations
% very/fairly good
44
76
64
64
58
57
55
53
53
52
51
49
48
46
43
43
43
37
37
35
34
33
27
26
23
22
18
Global
China
South Korea
India
Russia
Japan
France
Turkey
Germany
Saudi Arabia
USA
Spain
Australia
Canada
Belgium
Great Britain
Chile
Poland
South Africa
Sweden
Argentina
Peru
Italy
Mexico
Brazil
Hungary
Columbia
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
New housing supply
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
New housing supply
% very/fairly good
41
60
59
59
58
57
56
51
49
49
48
45
42
40
39
38
38
35
33
29
29
28
27
27
26
26
12
Global
USA
China
Columbia
India
Saudi Arabia
Turkey
Chile
Australia
Canada
France
Belgium
Japan
South Korea
Hungary
Russia
Peru
Mexico
Poland
South Africa
Germany
Italy
Argentina
Great Britain
Brazil
Spain
Sweden
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Flood defences
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
Flood defences
% very/fairly good
29
49
48
47
42
42
38
36
35
34
32
31
31
29
29
28
27
26
24
23
20
18
17
17
16
15
8
Global
China
Saudi Arabia
Germany
Hungary
India
Australia
Canada
Peru
USA
Belgium
South Korea
France
Sweden
Japan
Russia
Great Britain
South Africa
Poland
Turkey
Chile
Spain
Argentina
Mexico
Columbia
Brazil
Italy
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Energy (not nuclear)
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
Energy-generation
infrastructure
(excluding nuclear)
% very/fairly good
43
63
61
61
59
57
57
56
48
45
42
41
39
39
39
39
38
38
37
37
36
36
34
32
32
28
23
Global
India
Russia
Saudi Arabia
Germany
China
France
Sweden
USA
Canada
Great Britain
South Korea
Mexico
Japan
Chile
Columbia
Australia
Peru
Belgium
Turkey
Poland
Brazil
South Africa
Hungary
Italy
Spain
Argentina
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Nuclear
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
Nuclear
infrastructure to
generate energy
% very/fairly good
32
62
53
52
52
45
42
41
41
35
34
31
30
30
25
25
25
25
24
24
24
24
21
20
20
16
13
Global
India
China
Russia
France
Saudi Arabia
USA
Sweden
Germany
Hungary
South Korea
Canada
Belgium
Great Britain
Argentina
South Africa
Brazil
Peru
Mexico
Turkey
Australia
Japan
Spain
Chile
Columbia
Poland
Italy
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Water supply & sewerage
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
Water supply and
sewerage
% very/fairly good
53
79
76
73
70
67
66
64
63
59
57
57
55
55
53
52
48
45
44
43
40
39
38
37
37
32
29
Global
Germany
Great Britain
France
Sweden
Australia
Canada
Belgium
Hungary
USA
Japan
Chile
Poland
Saudi Arabia
South Korea
Spain
India
Columbia
Brazil
Turkey
China
Russia
South Africa
Argentina
Peru
Italy
Mexico
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
High speed broadband
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
High speed
broadband
% very/fairly good
54
70
68
68
65
62
61
61
60
59
59
59
56
56
55
55
54
52
49
48
47
45
43
38
35
35
34
Global
South Korea
Sweden
USA
Columbia
Chile
Russia
India
Belgium
Canada
France
Great Britain
Saudi Arabia
Hungary
Poland
China
Germany
Japan
Argentina
Mexico
South Africa
Turkey
Spain
Australia
Brazil
Peru
Italy
Base: 18,517 adults (online), 26 Aug-9 Sept
19Deloitte – Public service expectations| August 2016 | FINAL |
Attitudes to
infrastructure
& funding
delivery
Q
Not doing enough?
To what extent do
you agree or
disagree…?
As a country we are
not doing enough to
meet our
infrastructure needs
% strongly/tend to agree
56
75
72
72
68
66
64
64
64
63
62
61
60
59
59
56
55
54
53
51
44
44
41
39
39
35
25
Global
South Africa
Argentina
Columbia
Mexico
USA
Brazil
Italy
Chile
Russia
India
China
Great Britain
Turkey
Australia
Spain
Poland
Canada
Hungary
Belgium
Sweden
Germany
France
South Korea
Peru
Saudi Arabia
Japan
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Investment vital to growth
To what extent do
you agree or
disagree…?
Investing in
infrastructure is vital
to [COUNTRY]’s
future economic
growth
% strongly/tend to agree
70
85
83
79
79
76
76
76
75
75
74
74
73
73
72
72
70
70
69
68
68
63
62
62
61
47
43
Global
Columbia
Argentina
South Africa
Turkey
Brazil
Great Britain
USA
Russia
Chile
Mexico
Canada
Poland
India
Saudi Arabia
Spain
Hungary
Australia
China
Germany
Italy
Belgium
Sweden
France
South Korea
Peru
Japan
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Poor record?
To what extent do
you agree or
disagree…?
[COUNTRY] has a
poor record at
getting national
infrastructure
projects right
% strongly/tend to agree
47
23
29
31
34
36
36
37
39
39
47
48
48
49
49
49
51
54
55
55
55
56
56
59
64
66
66
Global
Japan
Saudi Arabia
China
Canada
Sweden
Peru
South Korea
Russia
Germany
Spain
Belgium
Great Britain
Australia
France
USA
Poland
India
Argentina
Hungary
Chile
Mexico
Turkey
Italy
South Africa
Brazil
Columbia
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Local views
To what extent do
you agree or
disagree…?
Local communities’
views on plans for
infrastructure should
be heard properly,
even if it means
delays
% strongly/tend to agree
62
74
72
72
71
70
68
67
67
67
66
65
64
64
62
62
62
61
60
60
59
55
55
53
47
44
36
Global
Columbia
South Africa
Turkey
Chile
Hungary
USA
Argentina
Mexico
Great Britain
Russia
Spain
Saudi Arabia
Australia
Poland
Canada
China
South Korea
Brazil
India
France
Sweden
Germany
Belgium
Italy
Japan
Peru
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Foreign investment
To what extent do
you agree or
disagree…?
I’m fine with foreign
investment in new
infrastructure in
[COUNTRY] if it
means it gets built
more quickly
% strongly/tend to agree
45
65
63
63
63
60
57
56
54
51
48
48
46
45
44
43
42
40
39
38
36
33
31
31
27
24
18
Global
Saudi Arabia
Poland
Russia
India
South Africa
Hungary
Brazil
Columbia
China
Argentina
Mexico
Turkey
Italy
Chile
Spain
Great Britain
Germany
Belgium
Peru
Sweden
USA
South Korea
Canada
Australia
France
Japan
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
Borrow-to-build
To what extent do
you support or
oppose the national
Government in
[COUNTRY]
borrowing money to
fund the building of
more/better
infrastructure?
% strongly/tend to support
34
69
48
47
46
45
45
45
44
40
36
35
33
32
32
32
32
31
28
23
23
23
22
22
18
14
13
Global
India
Argentina
Italy
China
Brazil
Peru
Columbia
Great Britain
Chile
Australia
Germany
South Africa
Belgium
Poland
Saudi Arabia
Canada
USA
Sweden
Mexico
Russia
Turkey
France
Spain
Hungary
South Korea
Japan
Base: 18,517 adults (online), 26 Aug-9 Sept
Q
To what extent do
you support or
oppose the national
Government in
[COUNTRY]
borrowing money to
fund the building of
more/better
infrastructure?
% strongly/tend to oppose
28
8
10
12
14
15
16
22
22
23
24
25
26
28
29
29
32
32
34
36
37
37
40
43
43
48
49
Global
India
Peru
China
Italy
Saudi Arabia
Great Britain
Belgium
Australia
Germany
Brazil
Argentina
Sweden
Canada
Chile
Columbia
Poland
France
South Africa
Japan
Spain
USA
Russia
Mexico
Hungary
South Korea
Turkey
Base: 18,517 adults (online), 26 Aug-9 Sept
Borrow-to-build
Ben Marshall
Research Director,
Ipsos MORI UK
+44 20 7347 3461
Chris Jackson
Vice President, US,
Ipsos Public Affairs
+001 202 420 2025
Contacts
28Deloitte – Public service expectations| August 2016 | FINAL |
Ipsos ranks third in the global research industry.
With a strong presence in 87 countries, Ipsos
employs more than 16,000 people and has the
ability to conduct research programs in more than
100 countries. Founded in France in 1975, Ipsos is
controlled and managed by research professionals.
They have built a solid Group around a multi-
specialist positioning – Media and advertising
research; Marketing research; Client and employee
relationship management; Opinion & social
research; Mobile, Online, Offline data collection and
delivery.
Ipsos is listed on Eurolist - NYSE-Euronext. The
company is part of the SBF 120 and the Mid-60
index and is eligible for the Deferred Settlement
Service (SRD).
www.ipsos.com
At Ipsos we are passionately curious about people,
markets, brands and society. We deliver information and
analysis that makes our complex world easier and faster to
navigate and inspires our clients to make smarter decisions.
We believe that our work is important. Security, simplicity,
speed and substance applies to everything we do.
Through specialisation, we offer our clients a unique depth
of knowledge and expertise. Learning from different
experiences gives us perspective and inspires us to boldly
call things into question, to be creative.
By nurturing a culture of collaboration and curiosity, we
attract the highest calibre of people who have the ability
and desire to influence and shape the future.
“GAME CHANGERS” - our tagline - summarises our
ambition.
