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Global LeadershipEffective Teamwork Competencies Across Cultures
Aimee Chan, Alison Soelberg, Paige Agustsson
Objectives➢ Define Culture and the Importance➢ Identify where and why we experience cultured
interaction➢ Discuss cultural barrier and how they create
challenges➢ Relate our research to the Deardorff model➢ Identify the importance of intercultural interactions
in terms of effectiveness
Introduction
What is Culture?
➢ Norms and customs shared within a group of people
➢
➢ “The ideas, customs, and social behaviour of a particular people or society.”(Oxford, 2018)
What are the components that comprise of culture?
Seen Unseen
➢ Food➢ Clothing➢ Landmarks ➢ People
➢ Customs➢ Rituals ➢ Behavioral norms➢ Values
Why is Culture Important?
➢ Influences our mindset and the way we think ➢ Influences parenting styles and parenting
goals (Alvarez 2009). ➢ Dictates what we see as socially acceptable,
and what we see as unacceptable
Why is Culture Important?
➢ Can influence expectations on the ways that things should be done
➢ Stereotypes and expectations about people from other cultures
➢ “Culture matters because it permeates every aspect of programs:” (Larson & Ngo, 2018).
Essentially...Culture plays a huge factor into our lives both in ways that we are able to see and unable to see
Where do we see cultural interactions?
➢ Study Abroad ○ “Nearly 4.3 million students are enrolled in university-level
education outside their home country” (OECD, 2018).
➢ International exchanges○ Highschool, church groups, etc.
➢ Global business ○ “58% of small businesses have international customers”
(SBT, 2018).
➢ Travel ○ “Average of 1.5 billion international departures per year”○ “Last year, there was a record of 80 billion Americans that
traveled abroad last year” (World Bank, 2018).
Intercultural Barriers➢ Barriers are the invisible walls of
intercultural teamwork○ Fundamental epistemologies○ Values/customs○ Norms ○ Patterns of behavior○ Verbal/non-verbal
communication styles○ Language ○ Prejudice, stereotypes and
ethnocentrism (Spencer-Rodgers, 2018).
How barriers create challenges? ➢ Occurs from Differences
○ (fundamental epistemologies, values, customs, norms, behavior, communication styles, language and ethnocentrism)
➢ Unable to make adaptations ➢ Not understanding where someone is coming
from, or the norms from their culture ➢ Can cause:
○ Frustration○ Anxiety○ Impatientness ○ Confusion (Spencer-Rodgers, 2018).
Overcoming Barriers
Language
Translation services
Interpreters
Visuals
Classes
Feelings
Emotionally understanding
Respectful
Accepting
Boundaries
Avoid conflicts
Stereotypes
Avoid ethnocentrism
Open-minded
Try to relate
Avoid assumptions
Prejudice
AvoidJudgements
Know facts
Do research
Acknowledge
Culture
Be aware
Do research
Open to experience
(Spencer-Rodgers, 2018).
Deardorff Intercultural Competence
Knowledge and Comprehension
Respect
Desired Internal Outcome
Desired External outcome “...a lifelong developmental process and there is
no point at which one becomes fully interculturally competent” (Deardorff, 2015).
Cultural Self-AwarenessSkills
(Deardorff, 2006, 2009)
Openness Curiosity and discovery
Listen, observe, interpret Analyze, evaluate, relate
Positives of working in an intercultural team ➢ Opens opportunity for diverse group thinking
and strategizing➢ Increases cross-cultural understanding➢ Learning from and about each other➢ Moving to overcome any barriers ➢ Building stronger relationships➢ Opening up your mind to new ideas
Today we have touched on...
➢ Defining Culture and the Importance➢ Identified where and why we experience
cultured interaction➢ Discussed cultural barrier and how they create
challenges➢ Related our research to the Deardorff model➢ Identified the importance of intercultural
interactions in terms of effectiveness
Conclusion
➢ How we go about all of these factors will determine the effectiveness of our teams
➢ Learn to value diversity rather than fear it
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