Cegedim Global Process Management

From Theory to Practice Project Management and Software Development

This document should not be distributed without Cegedim authorization ndash Copyright 2012

2

Agenda

Cegedim Quality strategy

Internal Process Model

Software Project Management

All company or product names are used for identification purposes only and are trademarks or

registered trademarks of their respective companies

01 Cegedim Quality strategy

This document should not be distributed without Cegedim authorization ndash Copyright 2012

4

Cegedim Executive Commitment

Jean-Claude Labrune November 2008

ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and

consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that

flexibility and achieve that goal rdquo

Subsequently the objectives and plan have been clearly set up At strategic level

Find the best mix between Universal Model Customer Needs Economic Model

Find the right balance between Corporate Regional Local needs or constraints

At tactic level

Assign Group BU Local QM organizations

Design a Cegedim model adapted from standards ldquoCgMMrdquo

Set up a roadmap and capture feedbacks to close the loop

Publish the model and share it with all employees

At operational level

Inform all employees about the strategy and the repository

Launch CgMM Project to evaluate needed effort and prepare documentation

Rollout for all Bronze level process at minimum as needed for customer requirements

Train all employees on process applicable to their activities

This document should not be distributed without Cegedim authorization ndash Copyright 2012

5

World Class Practices History

Software development

Methodology based on Rational

Unified Process (RUP)

First ISO9001 certification in

France

Global Software Development and

Service Management methodology

enhanced with Cegedim Maturity

Model - CgMM

Cegedim group development

methodology compliant with Capability

Maturity Model Integrated CMMI

Europe IT start to certify resources for

ITIL US IT is ISO9001 certified

Security Policy is align on ISO27001

best practices

Development methodology

enhanced to Capability

Maturity Model (CMM) ndash India

certified to standard level 4

Quality Policy setup with

ISO17799 best practices

SAS 70 for one major

customer

2001 2003 2005 2007 2009 2011 2013

Global annual plan for

Process quality audits amp

improvements Corporate

Quality Manual published

9001 17799 27001

Rollout of revised SOPs

based on RUP model

This document should not be distributed without Cegedim authorization ndash Copyright 2012

2

Agenda

Cegedim Quality strategy

Internal Process Model

Software Project Management

All company or product names are used for identification purposes only and are trademarks or

registered trademarks of their respective companies

01 Cegedim Quality strategy

This document should not be distributed without Cegedim authorization ndash Copyright 2012

4

Cegedim Executive Commitment

Jean-Claude Labrune November 2008

ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and

consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that

flexibility and achieve that goal rdquo

Subsequently the objectives and plan have been clearly set up At strategic level

Find the best mix between Universal Model Customer Needs Economic Model

Find the right balance between Corporate Regional Local needs or constraints

At tactic level

Assign Group BU Local QM organizations

Design a Cegedim model adapted from standards ldquoCgMMrdquo

Set up a roadmap and capture feedbacks to close the loop

Publish the model and share it with all employees

At operational level

Inform all employees about the strategy and the repository

Launch CgMM Project to evaluate needed effort and prepare documentation

Rollout for all Bronze level process at minimum as needed for customer requirements

Train all employees on process applicable to their activities

This document should not be distributed without Cegedim authorization ndash Copyright 2012

5

World Class Practices History

Software development

Methodology based on Rational

Unified Process (RUP)

First ISO9001 certification in

France

Global Software Development and

Service Management methodology

enhanced with Cegedim Maturity

Model - CgMM

Cegedim group development

methodology compliant with Capability

Maturity Model Integrated CMMI

Europe IT start to certify resources for

ITIL US IT is ISO9001 certified

Security Policy is align on ISO27001

best practices

Development methodology

enhanced to Capability

Maturity Model (CMM) ndash India

certified to standard level 4

Quality Policy setup with

ISO17799 best practices

SAS 70 for one major

customer

2001 2003 2005 2007 2009 2011 2013

Global annual plan for

Process quality audits amp

improvements Corporate

Quality Manual published

9001 17799 27001

Rollout of revised SOPs

based on RUP model

01 Cegedim Quality strategy

This document should not be distributed without Cegedim authorization ndash Copyright 2012

4

Cegedim Executive Commitment

Jean-Claude Labrune November 2008

ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and

consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that

flexibility and achieve that goal rdquo

Subsequently the objectives and plan have been clearly set up At strategic level

Find the best mix between Universal Model Customer Needs Economic Model

Find the right balance between Corporate Regional Local needs or constraints

At tactic level

Assign Group BU Local QM organizations

Design a Cegedim model adapted from standards ldquoCgMMrdquo

Set up a roadmap and capture feedbacks to close the loop

Publish the model and share it with all employees

At operational level

Inform all employees about the strategy and the repository

Launch CgMM Project to evaluate needed effort and prepare documentation

Rollout for all Bronze level process at minimum as needed for customer requirements

Train all employees on process applicable to their activities

This document should not be distributed without Cegedim authorization ndash Copyright 2012

5

World Class Practices History

Software development

Methodology based on Rational

Unified Process (RUP)

First ISO9001 certification in

France

Global Software Development and

Service Management methodology

enhanced with Cegedim Maturity

Model - CgMM

Cegedim group development

methodology compliant with Capability

Maturity Model Integrated CMMI

Europe IT start to certify resources for

ITIL US IT is ISO9001 certified

Security Policy is align on ISO27001

best practices

Development methodology

enhanced to Capability

Maturity Model (CMM) ndash India

certified to standard level 4

Quality Policy setup with

ISO17799 best practices

SAS 70 for one major

customer

2001 2003 2005 2007 2009 2011 2013

Global annual plan for

Process quality audits amp

improvements Corporate

Quality Manual published

9001 17799 27001

Rollout of revised SOPs

based on RUP model

This document should not be distributed without Cegedim authorization ndash Copyright 2012

4

Cegedim Executive Commitment

Jean-Claude Labrune November 2008

ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and

consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that

flexibility and achieve that goal rdquo

Subsequently the objectives and plan have been clearly set up At strategic level

Find the best mix between Universal Model Customer Needs Economic Model

Find the right balance between Corporate Regional Local needs or constraints

At tactic level

Assign Group BU Local QM organizations

Design a Cegedim model adapted from standards ldquoCgMMrdquo

Set up a roadmap and capture feedbacks to close the loop

Publish the model and share it with all employees

At operational level

Inform all employees about the strategy and the repository

Launch CgMM Project to evaluate needed effort and prepare documentation

Rollout for all Bronze level process at minimum as needed for customer requirements

Train all employees on process applicable to their activities

This document should not be distributed without Cegedim authorization ndash Copyright 2012

5

World Class Practices History

Software development

Methodology based on Rational

Unified Process (RUP)

First ISO9001 certification in

France

Global Software Development and

Service Management methodology

enhanced with Cegedim Maturity

Model - CgMM

Cegedim group development

methodology compliant with Capability

Maturity Model Integrated CMMI

Europe IT start to certify resources for

ITIL US IT is ISO9001 certified

Security Policy is align on ISO27001

best practices

Development methodology

enhanced to Capability

Maturity Model (CMM) ndash India

certified to standard level 4

Quality Policy setup with

ISO17799 best practices

SAS 70 for one major

customer

2001 2003 2005 2007 2009 2011 2013

Global annual plan for

Process quality audits amp

improvements Corporate

Quality Manual published

9001 17799 27001

Rollout of revised SOPs

based on RUP model

This document should not be distributed without Cegedim authorization ndash Copyright 2012

5

World Class Practices History

Software development

Methodology based on Rational

Unified Process (RUP)

First ISO9001 certification in

France

Global Software Development and

Service Management methodology

enhanced with Cegedim Maturity

Model - CgMM

Cegedim group development

methodology compliant with Capability

Maturity Model Integrated CMMI

Europe IT start to certify resources for

ITIL US IT is ISO9001 certified

Security Policy is align on ISO27001

best practices

Development methodology

enhanced to Capability

Maturity Model (CMM) ndash India

certified to standard level 4

Quality Policy setup with

ISO17799 best practices

SAS 70 for one major

customer

2001 2003 2005 2007 2009 2011 2013

Global annual plan for

Process quality audits amp

improvements Corporate

Quality Manual published

9001 17799 27001

Rollout of revised SOPs

based on RUP model

This document should not be distributed without Cegedim authorization ndash Copyright 2012

6

Global Quality Strategy

Cegedim Group

Product

Development

Product

Deliverable

Operations

Configuration amp

Support

Hosting

Global IT

Product

Customization

Partners

Integrators

Strategy

CgMM on all process domain

Specific or Excellence certificate

locally (CMMI PRINCE2 ISO) MI Certification

GMP Validation

Support

02 Internal Process Model

This document should not be distributed without Cegedim authorization ndash Copyright 2012

8

CgMM - Management Eacutequitablereg

2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-

cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches

3 Une organisation claire connue de tous et des missions valorisantes qui permettent

agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de

valeur

5 Un mode de management positionnant aux justes niveaux la concertation la

deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution

7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression

des compeacutetences lrsquoeacutevolution des carriegraveres

10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et

drsquoancrer les compeacutetences dans un cadre peacuterenne

14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur

ajouteacutee deacutemontrable aux clients

15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les

fournisseurs et les partenaires

httpwwwaframefr

This document should not be distributed without Cegedim authorization ndash Copyright 2012

8

CgMM - Management Eacutequitablereg

2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-

cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches

3 Une organisation claire connue de tous et des missions valorisantes qui permettent

agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de

valeur

5 Un mode de management positionnant aux justes niveaux la concertation la

deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution

7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression

des compeacutetences lrsquoeacutevolution des carriegraveres

10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et

drsquoancrer les compeacutetences dans un cadre peacuterenne

14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur

ajouteacutee deacutemontrable aux clients

15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les

fournisseurs et les partenaires

httpwwwaframefr

This document should not be distributed without Cegedim authorization ndash Copyright 2012

9

CgMM - Process areas

Has processes for

service management

Includes

management of service

level agreements and

indicators change and

release management

problem management

validation of services

and other processes

Includes best

practices from ITILreg and

ISO 20000

Has processes for

management of projects

and portfolios including

risk management

Managing planning

organizing resources

tracking and taking

corrective actions to

ensure project

completion

Includes best

practices from PMIreg

PRINCE2reg and CMMIreg

Program Management Service Management

PRINCE2reg and ITILreg are trademarks of UK Cabinet Office

reg

reg

This document should not be distributed without Cegedim authorization ndash Copyright 2012

10

CgMM - Process areas

Has processes for

organization management

and development

Includes audit and

review process

information security

human resources training

and knowledge

management organization

reporting and other

processes

Mainly provides

organizational processes

coming from ISO 9001 and

ISO 27001

Has processes about

technical activities for

design development

and maintenance of

software products and

solutions

Support also the

product integration and

validation as a value-

added process

Includes best

practices from CMMIreg

and RUPreg

Product Engineering Organizational Management

CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation

This document should not be distributed without Cegedim authorization ndash Copyright 2012

10

CgMM - Process areas

Has processes for

organization management

and development

Includes audit and

review process

information security

human resources training

and knowledge

management organization

reporting and other

processes

Mainly provides

organizational processes

coming from ISO 9001 and

ISO 27001

Has processes about

technical activities for

design development

and maintenance of

software products and

solutions

Support also the

product integration and

validation as a value-

added process

Includes best

practices from CMMIreg

and RUPreg

Product Engineering Organizational Management

CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation

This document should not be distributed without Cegedim authorization ndash Copyright 2012

11

CgMM ndash Cegedim Maturity Model

Bro

nze

Silver

Go

ld

Program

Management

Product

Engineering

Service

Management Organizational

Management

PMO

RSKM

MAM

PM

BSM

OPM

ORM

TSRD

PSI

PVL

RQM

PCM

ECM

FBM

PBM

SDM

INC

SCM

RCM

CCM

SVL

REQ

SLM

SLC

CDAR

HRM

TKM

PPQA

SAM

ISM

Process Blocks

Process Areas

Process Block titles

PM

MAM

RSKM

PMO

Project Management

Measures amp Analysis Management

Risk Management

Project Management Office

Program

Management ECM

PCM

RQM

PVL

PSI

TSRD

Evolution amp Change Management

Project Configuration Management

Requirements Management

Product Validation Tests

Product amp System Integration

Technical Solution amp Requirement Development

Product

Engineering

INC

RCM

REQ

SDM

SVL

CCM

Incident Management

Release amp Change Management

Request Management

Service Delivery amp Account Management

Service amp System Validation

Service Continuity amp Capacity Management

Service

Management

SCM

SLC

SLM

Service Configuration Management

Service Life Cycle Management

Service Level Agreement Management

PBM Problem Management

FBM Financial amp Budgeting Management

ISM

PPQA

SAM

ORM

TKM

BSM

Information Security Management

Process amp Product Quality Assurance

Supplier Agreement Management

Organization amp Reporting Management

Training amp Knowledge Management

Balanced Scorecard Management

OPM Organizational Process Management

CDAR Causal amp Decision Analysis Resolution

Organizational

Management

HRM Human Resources Management

03 Software Project Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

14

CgMM integration in SDLC(1)

Evaluation Elaboration Construction Testing Roll-out Closure

RQM

ECM PVL TSRD

PM

PCM

PPQA PPQA PPQA PPQA PPQA

PSI

SAM TKM

Life

Cycle

RCM Customer

Customer

INC

RSKM RSKM RSKM RSKM

(1) SDLC Software Development Life Cycle

This document should not be distributed without Cegedim authorization ndash Copyright 2012

15

SOP integration in Product SDLC

Evaluation Elaboration Construction Testing Roll-out Closure Life

Cycle

Customer

Customer

Product

Management

needs gathering

Product

Management

Requirements

Development

Process

Configuration Management

Quality Control

for Testing

Product Development Software Development Life Cycle

Product Development Project Management (RACI)

Product

Documentation

Product

Training

Release Management amp

Product Definition Package

AE Issue Escalation amp

Product Maintenance

Process

Request for Change Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

16

Product - Software Development Life Cycle poster

EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT

Organization

Business need identified

Roadmap adequacy checked

Customers commitments identified (proposals signed contracts)

Technical orientations confirmed

Requirements defined

Workload evaluated

Technical and functional perimeter chosen

Potential technical impacts identified

Global Project Leader in place

Project Manager Officer in place

Risks identified

Key Success Factors identified

EVR

General Orientation

CLOSURE

Specification documents itemized

Description of each functionality to develop

Mock-ups feedback

Contents and perf Levels clearly defined understood and approved

Datetarget budget validated and approved

Technical impacts (performances environment operation migrationhellip) integrated to the project

ELR

Customers commitments identified pilot sites and test clients planned sales forecasts estimated

Software installs and launches properly

Proof of the existence of documentations

Launchinternal trainings actions planned

COR

Customers commitments and sales forecasts confirmed

Datebudget targets validated amp approved

All software validations are positive or with known issues

Documentations available

Localization launch and trainings actions planned

VLR

Support teams operational

First clients installed

All local versions ready

Sales forecasts confirmed

Performance levels comply to objectives

Traceability of the resultspecifications

All internal personnel (sales support integrators) trained

ROR

Infrastructures and given service level comply to key SLA

Encountered amp discussed issues during the project are documented

All documents concerning the project are archived or destroyed

All actions to be undertaken are identified

CLR

Workload Evaluation

Product conceived

Product completed amp support

ready

Results Results

amp Actions

Dev Test Results

QA Test Script Cases

Design Documents

Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview

Release documents

Becircta versions

Internal trainings

Production

QA Test Plan

Industrialization

Feedback Affiliates

amp Customers

Mock up

MA

NA

GE

ME

NT

E

NG

INE

ER

ING

C

HE

CK

-LIS

T

User Interface Prototype for main

functionalities

Deadlines amp contents

Statement Of Work (SOW)

Business amp System

Requirements (BSR)

Business Requirements

(BUR)

Software Development

Plan (SDP)

Updated SDP

Product developed

Architecture Documents

Data Interface Document DIDIRD

Pre commercia-

lization

Code Review

Documentations

Product documentation - CCD (Customer

Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help

Training support - Training plan - E-learning - Trainer guide

- Installation Guide - Client HWSW prerequisites - Server SW prerequisites

Test Summary Report (TSR)

Certifi- cation

Customer Customi-

zation Document

(CCD) filled in

Project plan

Approval form

Support template

Action Plans

for futures releases

Technical

Review

forms

Project Plan

Incl QAP

SDP

Project

Summary

Form

RACI

Roles amp

Responsib

Chart

Schedules

Workloads

Budgets

Risks log

Controlled

Changes

log

Steering amp

risks forms

Meeting

minutes amp

supporting

documents

Project Post-

mortem

Requirements

Traceability

Matrix

Version

Release

Process

Pilot Version amp

sites

Production version

QA

Checklists

Defect Analysis

Document

Certification Assessment

Plan

Sample Data Set

Configuration

Tools Operations

Guide

Configuration Guidelines

This document should not be distributed without Cegedim authorization ndash Copyright 2012

17

Project Management Activities with PRINCE2

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

Process Block titles

PM

MAM

RSKM

PMO

Project Management

Measures amp Analysis Management

Risk Management

Project Management Office

Program

Management ECM

PCM

RQM

PVL

PSI

TSRD

Evolution amp Change Management

Project Configuration Management

Requirements Management

Product Validation Tests

Product amp System Integration

Technical Solution amp Requirement Development

Product

Engineering

INC

RCM

REQ

SDM

SVL

CCM

Incident Management

Release amp Change Management

Request Management

Service Delivery amp Account Management

Service amp System Validation

Service Continuity amp Capacity Management

Service

Management

SCM

SLC

SLM

Service Configuration Management

Service Life Cycle Management

Service Level Agreement Management

PBM Problem Management

FBM Financial amp Budgeting Management

ISM

PPQA

SAM

ORM

TKM

BSM

Information Security Management

Process amp Product Quality Assurance

Supplier Agreement Management

Organization amp Reporting Management

Training amp Knowledge Management

Balanced Scorecard Management

OPM Organizational Process Management

CDAR Causal amp Decision Analysis Resolution

Organizational

Management

HRM Human Resources Management

03 Software Project Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

14

CgMM integration in SDLC(1)

Evaluation Elaboration Construction Testing Roll-out Closure

RQM

ECM PVL TSRD

PM

PCM

PPQA PPQA PPQA PPQA PPQA

PSI

SAM TKM

Life

Cycle

RCM Customer

Customer

INC

RSKM RSKM RSKM RSKM

(1) SDLC Software Development Life Cycle

This document should not be distributed without Cegedim authorization ndash Copyright 2012

15

SOP integration in Product SDLC

Evaluation Elaboration Construction Testing Roll-out Closure Life

Cycle

Customer

Customer

Product

Management

needs gathering

Product

Management

Requirements

Development

Process

Configuration Management

Quality Control

for Testing

Product Development Software Development Life Cycle

Product Development Project Management (RACI)

Product

Documentation

Product

Training

Release Management amp

Product Definition Package

AE Issue Escalation amp

Product Maintenance

Process

Request for Change Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

16

Product - Software Development Life Cycle poster

EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT

Organization

Business need identified

Roadmap adequacy checked

Customers commitments identified (proposals signed contracts)

Technical orientations confirmed

Requirements defined

Workload evaluated

Technical and functional perimeter chosen

Potential technical impacts identified

Global Project Leader in place

Project Manager Officer in place

Risks identified

Key Success Factors identified

EVR

General Orientation

CLOSURE

Specification documents itemized

Description of each functionality to develop

Mock-ups feedback

Contents and perf Levels clearly defined understood and approved

Datetarget budget validated and approved

Technical impacts (performances environment operation migrationhellip) integrated to the project

ELR

Customers commitments identified pilot sites and test clients planned sales forecasts estimated

Software installs and launches properly

Proof of the existence of documentations

Launchinternal trainings actions planned

COR

Customers commitments and sales forecasts confirmed

Datebudget targets validated amp approved

All software validations are positive or with known issues

Documentations available

Localization launch and trainings actions planned

VLR

Support teams operational

First clients installed

All local versions ready

Sales forecasts confirmed

Performance levels comply to objectives

Traceability of the resultspecifications

All internal personnel (sales support integrators) trained

ROR

Infrastructures and given service level comply to key SLA

Encountered amp discussed issues during the project are documented

All documents concerning the project are archived or destroyed

All actions to be undertaken are identified

CLR

Workload Evaluation

Product conceived

Product completed amp support

ready

Results Results

amp Actions

Dev Test Results

QA Test Script Cases

Design Documents

Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview

Release documents

Becircta versions

Internal trainings

Production

QA Test Plan

Industrialization

Feedback Affiliates

amp Customers

Mock up

MA

NA

GE

ME

NT

E

NG

INE

ER

ING

C

HE

CK

-LIS

T

User Interface Prototype for main

functionalities

Deadlines amp contents

Statement Of Work (SOW)

Business amp System

Requirements (BSR)

Business Requirements

(BUR)

Software Development

Plan (SDP)

Updated SDP

Product developed

Architecture Documents

Data Interface Document DIDIRD

Pre commercia-

lization

Code Review

Documentations

Product documentation - CCD (Customer

Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help

Training support - Training plan - E-learning - Trainer guide

- Installation Guide - Client HWSW prerequisites - Server SW prerequisites

Test Summary Report (TSR)

Certifi- cation

Customer Customi-

zation Document

(CCD) filled in

Project plan

Approval form

Support template

Action Plans

for futures releases

Technical

Review

forms

Project Plan

Incl QAP

SDP

Project

Summary

Form

RACI

Roles amp

Responsib

Chart

Schedules

Workloads

Budgets

Risks log

Controlled

Changes

log

Steering amp

risks forms

Meeting

minutes amp

supporting

documents

Project Post-

mortem

Requirements

Traceability

Matrix

Version

Release

Process

Pilot Version amp

sites

Production version

QA

Checklists

Defect Analysis

Document

Certification Assessment

Plan

Sample Data Set

Configuration

Tools Operations

Guide

Configuration Guidelines

This document should not be distributed without Cegedim authorization ndash Copyright 2012

17

Project Management Activities with PRINCE2

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

03 Software Project Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

14

CgMM integration in SDLC(1)

Evaluation Elaboration Construction Testing Roll-out Closure

RQM

ECM PVL TSRD

PM

PCM

PPQA PPQA PPQA PPQA PPQA

PSI

SAM TKM

Life

Cycle

RCM Customer

Customer

INC

RSKM RSKM RSKM RSKM

(1) SDLC Software Development Life Cycle

This document should not be distributed without Cegedim authorization ndash Copyright 2012

15

SOP integration in Product SDLC

Evaluation Elaboration Construction Testing Roll-out Closure Life

Cycle

Customer

Customer

Product

Management

needs gathering

Product

Management

Requirements

Development

Process

Configuration Management

Quality Control

for Testing

Product Development Software Development Life Cycle

Product Development Project Management (RACI)

Product

Documentation

Product

Training

Release Management amp

Product Definition Package

AE Issue Escalation amp

Product Maintenance

Process

Request for Change Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

16

Product - Software Development Life Cycle poster

EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT

Organization

Business need identified

Roadmap adequacy checked

Customers commitments identified (proposals signed contracts)

Technical orientations confirmed

Requirements defined

Workload evaluated

Technical and functional perimeter chosen

Potential technical impacts identified

Global Project Leader in place

Project Manager Officer in place

Risks identified

Key Success Factors identified

EVR

General Orientation

CLOSURE

Specification documents itemized

Description of each functionality to develop

Mock-ups feedback

Contents and perf Levels clearly defined understood and approved

Datetarget budget validated and approved

Technical impacts (performances environment operation migrationhellip) integrated to the project

ELR

Customers commitments identified pilot sites and test clients planned sales forecasts estimated

Software installs and launches properly

Proof of the existence of documentations

Launchinternal trainings actions planned

COR

Customers commitments and sales forecasts confirmed

Datebudget targets validated amp approved

All software validations are positive or with known issues

Documentations available

Localization launch and trainings actions planned

VLR

Support teams operational

First clients installed

All local versions ready

Sales forecasts confirmed

Performance levels comply to objectives

Traceability of the resultspecifications

All internal personnel (sales support integrators) trained

ROR

Infrastructures and given service level comply to key SLA

Encountered amp discussed issues during the project are documented

All documents concerning the project are archived or destroyed

All actions to be undertaken are identified

CLR

Workload Evaluation

Product conceived

Product completed amp support

ready

Results Results

amp Actions

Dev Test Results

QA Test Script Cases

Design Documents

Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview

Release documents

Becircta versions

Internal trainings

Production

QA Test Plan

Industrialization

Feedback Affiliates

amp Customers

Mock up

MA

NA

GE

ME

NT

E

NG

INE

ER

ING

C

HE

CK

-LIS

T

User Interface Prototype for main

functionalities

Deadlines amp contents

Statement Of Work (SOW)

Business amp System

Requirements (BSR)

Business Requirements

(BUR)

Software Development

Plan (SDP)

Updated SDP

Product developed

Architecture Documents

Data Interface Document DIDIRD

Pre commercia-

lization

Code Review

Documentations

Product documentation - CCD (Customer

Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help

Training support - Training plan - E-learning - Trainer guide

- Installation Guide - Client HWSW prerequisites - Server SW prerequisites

Test Summary Report (TSR)

Certifi- cation

Customer Customi-

zation Document

(CCD) filled in

Project plan

Approval form

Support template

Action Plans

for futures releases

Technical

Review

forms

Project Plan

Incl QAP

SDP

Project

Summary

Form

RACI

Roles amp

Responsib

Chart

Schedules

Workloads

Budgets

Risks log

Controlled

Changes

log

Steering amp

risks forms

Meeting

minutes amp

supporting

documents

Project Post-

mortem

Requirements

Traceability

Matrix

Version

Release

Process

Pilot Version amp

sites

Production version

QA

Checklists

Defect Analysis

Document

Certification Assessment

Plan

Sample Data Set

Configuration

Tools Operations

Guide

Configuration Guidelines

This document should not be distributed without Cegedim authorization ndash Copyright 2012

17

Project Management Activities with PRINCE2

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

This document should not be distributed without Cegedim authorization ndash Copyright 2012

14

CgMM integration in SDLC(1)

Evaluation Elaboration Construction Testing Roll-out Closure

RQM

ECM PVL TSRD

PM

PCM

PPQA PPQA PPQA PPQA PPQA

PSI

SAM TKM

Life

Cycle

RCM Customer

Customer

INC

RSKM RSKM RSKM RSKM

(1) SDLC Software Development Life Cycle

This document should not be distributed without Cegedim authorization ndash Copyright 2012

15

SOP integration in Product SDLC

Evaluation Elaboration Construction Testing Roll-out Closure Life

Cycle

Customer

Customer

Product

Management

needs gathering

Product

Management

Requirements

Development

Process

Configuration Management

Quality Control

for Testing

Product Development Software Development Life Cycle

Product Development Project Management (RACI)

Product

Documentation

Product

Training

Release Management amp

Product Definition Package

AE Issue Escalation amp

Product Maintenance

Process

Request for Change Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

16

Product - Software Development Life Cycle poster

EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT

Organization

Business need identified

Roadmap adequacy checked

Customers commitments identified (proposals signed contracts)

Technical orientations confirmed

Requirements defined

Workload evaluated

Technical and functional perimeter chosen

Potential technical impacts identified

Global Project Leader in place

Project Manager Officer in place

Risks identified

Key Success Factors identified

EVR

General Orientation

CLOSURE

Specification documents itemized

Description of each functionality to develop

Mock-ups feedback

Contents and perf Levels clearly defined understood and approved

Datetarget budget validated and approved

Technical impacts (performances environment operation migrationhellip) integrated to the project

ELR

Customers commitments identified pilot sites and test clients planned sales forecasts estimated

Software installs and launches properly

Proof of the existence of documentations

Launchinternal trainings actions planned

COR

Customers commitments and sales forecasts confirmed

Datebudget targets validated amp approved

All software validations are positive or with known issues

Documentations available

Localization launch and trainings actions planned

VLR

Support teams operational

First clients installed

All local versions ready

Sales forecasts confirmed

Performance levels comply to objectives

Traceability of the resultspecifications

All internal personnel (sales support integrators) trained

ROR

Infrastructures and given service level comply to key SLA

Encountered amp discussed issues during the project are documented

All documents concerning the project are archived or destroyed

All actions to be undertaken are identified

CLR

Workload Evaluation

Product conceived

Product completed amp support

ready

Results Results

amp Actions

Dev Test Results

QA Test Script Cases

Design Documents

Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview

Release documents

Becircta versions

Internal trainings

Production

QA Test Plan

Industrialization

Feedback Affiliates

amp Customers

Mock up

MA

NA

GE

ME

NT

E

NG

INE

ER

ING

C

HE

CK

-LIS

T

User Interface Prototype for main

functionalities

Deadlines amp contents

Statement Of Work (SOW)

Business amp System

Requirements (BSR)

Business Requirements

(BUR)

Software Development

Plan (SDP)

Updated SDP

Product developed

Architecture Documents

Data Interface Document DIDIRD

Pre commercia-

lization

Code Review

Documentations

Product documentation - CCD (Customer

Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help

Training support - Training plan - E-learning - Trainer guide

- Installation Guide - Client HWSW prerequisites - Server SW prerequisites

Test Summary Report (TSR)

Certifi- cation

Customer Customi-

zation Document

(CCD) filled in

Project plan

Approval form

Support template

Action Plans

for futures releases

Technical

Review

forms

Project Plan

Incl QAP

SDP

Project

Summary

Form

RACI

Roles amp

Responsib

Chart

Schedules

Workloads

Budgets

Risks log

Controlled

Changes

log

Steering amp

risks forms

Meeting

minutes amp

supporting

documents

Project Post-

mortem

Requirements

Traceability

Matrix

Version

Release

Process

Pilot Version amp

sites

Production version

QA

Checklists

Defect Analysis

Document

Certification Assessment

Plan

Sample Data Set

Configuration

Tools Operations

Guide

Configuration Guidelines

This document should not be distributed without Cegedim authorization ndash Copyright 2012

17

Project Management Activities with PRINCE2

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

This document should not be distributed without Cegedim authorization ndash Copyright 2012

15

SOP integration in Product SDLC

Evaluation Elaboration Construction Testing Roll-out Closure Life

Cycle

Customer

Customer

Product

Management

needs gathering

Product

Management

Requirements

Development

Process

Configuration Management

Quality Control

for Testing

Product Development Software Development Life Cycle

Product Development Project Management (RACI)

Product

Documentation

Product

Training

Release Management amp

Product Definition Package

AE Issue Escalation amp

Product Maintenance

Process

Request for Change Management

This document should not be distributed without Cegedim authorization ndash Copyright 2012

16

Product - Software Development Life Cycle poster

EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT

Organization

Business need identified

Roadmap adequacy checked

Customers commitments identified (proposals signed contracts)

Technical orientations confirmed

Requirements defined

Workload evaluated

Technical and functional perimeter chosen

Potential technical impacts identified

Global Project Leader in place

Project Manager Officer in place

Risks identified

Key Success Factors identified

EVR

General Orientation

CLOSURE

Specification documents itemized

Description of each functionality to develop

Mock-ups feedback

Contents and perf Levels clearly defined understood and approved

Datetarget budget validated and approved

Technical impacts (performances environment operation migrationhellip) integrated to the project

ELR

Customers commitments identified pilot sites and test clients planned sales forecasts estimated

Software installs and launches properly

Proof of the existence of documentations

Launchinternal trainings actions planned

COR

Customers commitments and sales forecasts confirmed

Datebudget targets validated amp approved

All software validations are positive or with known issues

Documentations available

Localization launch and trainings actions planned

VLR

Support teams operational

First clients installed

All local versions ready

Sales forecasts confirmed

Performance levels comply to objectives

Traceability of the resultspecifications

All internal personnel (sales support integrators) trained

ROR

Infrastructures and given service level comply to key SLA

Encountered amp discussed issues during the project are documented

All documents concerning the project are archived or destroyed

All actions to be undertaken are identified

CLR

Workload Evaluation

Product conceived

Product completed amp support

ready

Results Results

amp Actions

Dev Test Results

QA Test Script Cases

Design Documents

Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview

Release documents

Becircta versions

Internal trainings

Production

QA Test Plan

Industrialization

Feedback Affiliates

amp Customers

Mock up

MA

NA

GE

ME

NT

E

NG

INE

ER

ING

C

HE

CK

-LIS

T

User Interface Prototype for main

functionalities

Deadlines amp contents

Statement Of Work (SOW)

Business amp System

Requirements (BSR)

Business Requirements

(BUR)

Software Development

Plan (SDP)

Updated SDP

Product developed

Architecture Documents

Data Interface Document DIDIRD

Pre commercia-

lization

Code Review

Documentations

Product documentation - CCD (Customer

Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help

Training support - Training plan - E-learning - Trainer guide

- Installation Guide - Client HWSW prerequisites - Server SW prerequisites

Test Summary Report (TSR)

Certifi- cation

Customer Customi-

zation Document

(CCD) filled in

Project plan

Approval form

Support template

Action Plans

for futures releases

Technical

Review

forms

Project Plan

Incl QAP

SDP

Project

Summary

Form

RACI

Roles amp

Responsib

Chart

Schedules

Workloads

Budgets

Risks log

Controlled

Changes

log

Steering amp

risks forms

Meeting

minutes amp

supporting

documents

Project Post-

mortem

Requirements

Traceability

Matrix

Version

Release

Process

Pilot Version amp

sites

Production version

QA

Checklists

Defect Analysis

Document

Certification Assessment

Plan

Sample Data Set

Configuration

Tools Operations

Guide

Configuration Guidelines

This document should not be distributed without Cegedim authorization ndash Copyright 2012

17

Project Management Activities with PRINCE2

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

This document should not be distributed without Cegedim authorization ndash Copyright 2012

16

Product - Software Development Life Cycle poster

EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT

Organization

Business need identified

Roadmap adequacy checked

Customers commitments identified (proposals signed contracts)

Technical orientations confirmed

Requirements defined

Workload evaluated

Technical and functional perimeter chosen

Potential technical impacts identified

Global Project Leader in place

Project Manager Officer in place

Risks identified

Key Success Factors identified

EVR

General Orientation

CLOSURE

Specification documents itemized

Description of each functionality to develop

Mock-ups feedback

Contents and perf Levels clearly defined understood and approved

Datetarget budget validated and approved

Technical impacts (performances environment operation migrationhellip) integrated to the project

ELR

Customers commitments identified pilot sites and test clients planned sales forecasts estimated

Software installs and launches properly

Proof of the existence of documentations

Launchinternal trainings actions planned

COR

Customers commitments and sales forecasts confirmed

Datebudget targets validated amp approved

All software validations are positive or with known issues

Documentations available

Localization launch and trainings actions planned

VLR

Support teams operational

First clients installed

All local versions ready

Sales forecasts confirmed

Performance levels comply to objectives

Traceability of the resultspecifications

All internal personnel (sales support integrators) trained

ROR

Infrastructures and given service level comply to key SLA

Encountered amp discussed issues during the project are documented

All documents concerning the project are archived or destroyed

All actions to be undertaken are identified

CLR

Workload Evaluation

Product conceived

Product completed amp support

ready

Results Results

amp Actions

Dev Test Results

QA Test Script Cases

Design Documents

Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview

Release documents

Becircta versions

Internal trainings

Production

QA Test Plan

Industrialization

Feedback Affiliates

amp Customers

Mock up

MA

NA

GE

ME

NT

E

NG

INE

ER

ING

C

HE

CK

-LIS

T

User Interface Prototype for main

functionalities

Deadlines amp contents

Statement Of Work (SOW)

Business amp System

Requirements (BSR)

Business Requirements

(BUR)

Software Development

Plan (SDP)

Updated SDP

Product developed

Architecture Documents

Data Interface Document DIDIRD

Pre commercia-

lization

Code Review

Documentations

Product documentation - CCD (Customer

Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help

Training support - Training plan - E-learning - Trainer guide

- Installation Guide - Client HWSW prerequisites - Server SW prerequisites

Test Summary Report (TSR)

Certifi- cation

Customer Customi-

zation Document

(CCD) filled in

Project plan

Approval form

Support template

Action Plans

for futures releases

Technical

Review

forms

Project Plan

Incl QAP

SDP

Project

Summary

Form

RACI

Roles amp

Responsib

Chart

Schedules

Workloads

Budgets

Risks log

Controlled

Changes

log

Steering amp

risks forms

Meeting

minutes amp

supporting

documents

Project Post-

mortem

Requirements

Traceability

Matrix

Version

Release

Process

Pilot Version amp

sites

Production version

QA

Checklists

Defect Analysis

Document

Certification Assessment

Plan

Sample Data Set

Configuration

Tools Operations

Guide

Configuration Guidelines

This document should not be distributed without Cegedim authorization ndash Copyright 2012

17

Project Management Activities with PRINCE2

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

This document should not be distributed without Cegedim authorization ndash Copyright 2012

17

Project Management Activities with PRINCE2

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

This document should not be distributed without Cegedim authorization ndash Copyright 2012

18

Project Deliverables with PRINCE2

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom

Merci de votre attention

Eric SOUDY VP Operational Excellence Compliance

Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)

Email ericsoudycegedimcom

wwwcegedimcom