Global Services Telephone System

Presenters Name

Global Services Telephone System in the EMEA region

Trimble Global Services Repair Services & Technical Support groups telephone systems

To achieve a– more accurate and faster response time by driving

the case to the correct area more efficiently. We have added multiple numbers which may appear to make it more difficult to access Repair Services &Technical Support but in fact our goal is to speed up our answering times by eliminating the multiple contact points prior to reaching the correct personnel.

Accessing the Repair Services telephone system

Handled over a Automatic Call Distribution System– Americas Regional Service Center +1-888-409-2904– Asia Pacific Regional Service Center +1-720-259-9998– EAME Service Center +49-7112-2954-460– China Regional Service Center +4006709659

The Repair Services email address is:

repair_services@trimble.com

Accessing the Repair Services telephone system If you wish to speak to a Service Technician

to get support on your repairs you will be asked to enter your Preferred Service Provider (PSP) ID.

Callers requesting assistance on Warranty Claims will be routed to the Service Administration team directly

Accessing the Repair Services telephone system How do I find my Preferred Service Provider

(PSP) ID ? As a PSP subscriber you will have received an

email as soon as your PSP ID is generated. This email will include all of your PSP Activation Code Details.

If you are still unable to locate your PSP ID please call your Service Center or send an email to repair_services@trimble.com requesting your PSP ID

Accessing the Technical Support telephone system Construction Technical Support is handled

over a Automatic Call Distribution system– Americas +1-888-562-2207– South America +1-720-439-3727– EAME +49-7112-2954-462– Australia +61-7-3188-2999– New Zealand +64-4-831-9408– Singapore +65-3158-1419– China 4006709659

Accessing the Technical Support telephone system When you contact Technical Support using the

telephone system there will be a series of voice prompts and depending on whether your Caller ID is recognized, you may be asked to enter your Trimble issued Company Code

If you don not have a code please contact trimble_support@trimble.com or contact your Trimble representative

Entering your Company Code will help us identify your company

Summary

Access Repair Services by telephone system or by email. More information at:– http://www.trimble.com/Regional-Service-Centers.

aspx

Access Technical Support by telephone system or by email. More information at:– http://www.trimble.com/technical-support.aspx

Global Trimble Support & Service Portal

Presenters Name

Trimble Support and Service Portal Support & Services cases can also be submitted using the Support

Portal @ http://support.trimble.com If you do not have a login, please contact

trimble_support@trimble.com or contact your Trimble representative

Trimble Support and Service Portal

Warranties - For any inquiry relating to Extended Warranties other than Code Generation

Orders/Returns/Shipping - For any inquiry relating to a sales order, mis-shipment or delivery status

Repair Services - For product repair assistance or manufacturer warranty inquiries

Technical Support - For any technical inquiry that relates to your Trimble product

Code Generation - For any hardware or software option code for either a repair or a product upgrade

Used for:

Trimble Support and Service Portal

For online instruction, select Instruction Video at the top right of the page

Creating an SPRT

Login using your company login Create a Support Request

Will open up the Create Support Ticket form

Create Support Ticket

Company Name populated based on login

Select Contact

Product information

Create Support Ticket – Product Info

Request Type

Serial Number (entering valid SN will auto populate other fields)

Enter software version if known

Create Support Ticket

Ticket Information– Case Summary– Problem Detail– Supporting Files

Create Support Ticket

Click Save to Submit Confirmation

Thank you