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SAP Global Track and TraceDocument Version: Cloud 2018.05a – 2018-06-06

Global Track and Trace App

Content

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.1 About this App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.2 About this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.3 Target Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.4 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Working with the GTT App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.1 Track and Trace Outbound Deliveries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Search for an Outbound Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Monitor Delivery Details and Event Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Report Actual Time for a Planned Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Report an Unplanned Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.2 Track and Trace Shipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Monitor Shipment Details on a Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.3 Track and Trace Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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Content

1 Introduction

1.1 About this App

SAP Global Track and Trace is a cloud service solution based on the SAP Cloud Platform, and is a re-use component of the SAP Leonardo portfolio. It includes several apps including the Global Track and Trace app (GTT app) for business end users.

The aim of the GTT app is to track business processes and objects that are created as models in the Metadata Modeling app (MM app). These business processes and objects can be then shared between multiple business partners such as suppliers, logistic providers and consumers to deliver a global visualization of the supply chain network.

The GTT app provides three track and trace patterns: Outbound Delivery, Shipment, and Object Tracking. Their models are already defined in the MM app and the processes and objects are tracked in the GTT app, so users can immediately start using the track and trace patterns.

1.2 About this Document

This document uses the track and trace patterns (Outbound Deliveries, Shipment, and Object Tracking) as examples to describe how to use the GTT app to track processes and objects, involving the following tasks:

● Search for a process or an object● Monitor the detailed information and event messages of the process or object● Report the actual time of a planned event for the process or object● Report an unplanned event for the process or object● Monitor the shipment's detailed information on a map

Before you start working through this document, ensure that you have downloaded the most recent version of this document that is available from:

https://help.sap.com/viewer/p/SAP_GLOBAL_TRACK_AND_TRACE

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1.3 Target Audience

Table 1:

Role Activity

Shipping Specialist Monitor tracked processes and objects in the GTT app.

Report the time of events to update the processing status.

1.4 Features

This section gives you an overview of the features and functions of the GTT app, using the track and trace patterns (Outbound Deliveries, Shipment, and Object Tracking) as examples.

● Track and Trace Outbound Deliveries○ Search for an Outbound Delivery

The GTT app provides you a search page to find your target outbound delivery by inputting the search criteria.

○ Monitor Delivery Details and Event MessagesYou can monitor the detailed information and event messages of your chosen outbound deliveries.

○ Report an Actual Time for a Planned EventYou can report the actual time for a planned event of an outbound delivery.

○ Report an Unplanned EventYou can report an unplanned event for an outbound delivery.

● Track and Trace Shipment○ Monitor Shipment Details on a Map

When tracking and tracing a shipment process, you can monitor the detailed shipment information on a map.

● Track and Trace Objects

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2 Working with the GTT App

The GTT app provides you with multiple functions to track different processes and objects as modeled by users of the Metadata Modeling app.

The GTT app provides three track and trace patterns: Outbound Delivery, Shipment, and Object Tracking. You can directly use them without modeling their business process first.

The following sections refer to the three patterns as examples to illustrate how to work with the GTT app.

NoteIf you use the GTT app to track business processes and objects other than the pre-defined patterns, ensure that the business process has been correctly modeled in the Metadata Modeling app.

2.1 Track and Trace Outbound Deliveries

This section refers to the track and trace pattern "Outbound Delivery" as an example to illustrate how to work with the GTT app.

2.1.1 Search for an Outbound Delivery

Context

The GTT app provides you a search page in which you can find the outbound deliveries that you want to monitor.

The search page includes many search filters to help you find your target outbound delivery. The search filters can be categorized by their input type into 3 types:

● Value-help-dialog● Date-picker● Drop-down-select

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Procedure

1. Launch the Track Processes and Objects app.2. In the Track Business Processes and Objects page, select Outbound Delivery in the Processes list.

The Outbound Delivery search page opens. By default, no outbound deliveries are shown before you search.3. Specify one or more search filters as follows:

NoteYou can choose Adapt Filters to add or remove the filters shown in the filters bar.

○ To use a value-help-dialog search filter, taking Delivery ID as an example, proceed in one of the following 2 ways:○ Enter the exact delivery ID in the blank field and choose Go. Note that the search is case sensitive.

○ Choose button , select search condition, enter the ID (case-sensitive), and choose OK. Then choose Go.

○ To use a date-picker search filter, taking Delivery Date as an example. choose button , select a start date and an end date, and choose Go.

○ To use a drop-down-select search filter, taking Delivery Status as an example, choose button , select one or more values, and choose Go.

4. In the search result, select your target outbound delivery.

Note

You can choose Settings( ) to show/hide columns in the list table, to sort the list, and to group the deliveries with the same attributes.

Results

You will be directed to the delivery's details page.

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2.1.2 Monitor Delivery Details and Event Messages

Context

In the details page for an outbound delivery, you can view the delivery's detailed information, including delivery status and event messages.

Delivery status is shown at the top of the page in colored text: green for “On Time” and red for “Delayed.”

Event messages are listed in a table at the bottom of the page, with the following event statuses:

● Planned: The event has a planned date and time, but the event has not yet occurred.● Reported: The event has a planned data and time and has been reported.● Overdue: The event has not been reported by the planned date and time.● Unplanned: The event has been reported, but the event was not defined in the planned event profile.

You can choose Settings( ) to show/hide columns in the table, to sort and filter the list, and to group the items with the same attributes. In the Event Messages table, you can also click an event description to navigate to the event's details page.

2.1.3 Report Actual Time for a Planned Event

Context

In the details page for an outbound delivery, you can report actual time for planned events.

The following demonstrates how to report actual time for event Picking Completed.

Procedure

1. In the Event Messages list, select the radio button before event Picking completed, and choose Report Planned Event.

2. In the Report Planned Event dialog box, specify actual time and its time zone.3. Choose OK.4. If the event messages information is not updated, choose the Refresh button at the upper-right corner of the

page to refresh the event messages.

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Results

1. You will receive a message “Event message has been submitted to the system and is in process.”2. The actual time of Picking completed will be updated to the time you reported.3. The shipping status in the detailed information is “Picking Completed”.4. The event status of Picking completed is “Reported”.

2.1.4 Report an Unplanned Event

Context

In the detailed page for an outbound delivery, you can report unplanned events.

The following demonstrates how to report an unplanned event Delay.

Procedure

1. On the upper-right part of the Event Messages list, choose Report Unplanned Event.2. In the Report Unplanned Event dialog box, specify event, reason (optional), location (optional), actual time and

its time zone.

To specify a location, click inside the Location box. In the Select Location dialog box, choose Go to display the locations list, or use the Description filter and then choose Go to narrow down your list. Then select your target location from the list.

3. Choose OK.4. If the event messages information is not updated, choose the Refresh button at the upper-right corner of the

page to refresh the event messages.

Results

1. You will receive a message “Event message has been submitted to the system and is in process.”2. A new event Delay will be added to the Event Messages list.3. The event status of Delay is “Unplanned”.4. The delivery status at the top of the page is “Delayed”.

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2.2 Track and Trace Shipment

This section refers to the track and trace pattern "Shipment" as an example to illustrate how to work with the GTT app.

Tracking and tracing shipment in the GTT app includes the following tasks.

● Search for a shipmentTo start your search, launch the Track Businesses and Objects app, and then in the Track Business Processes and Objects page, select Shipment in the Processes list.

● Monitor shipment details and event messages● Report actual time for a planned event● Report an unplanned event● Monitor shipment details on a map

The first four tasks are similar to the corresponding tasks for tracking outbound deliveries. Refer to the previous section for detailed procedure.

For detailed steps of the last task, see the subsequent topic.

Related Information

Search for an Outbound Delivery [page 5]Monitor Delivery Details and Event Messages [page 7]Report Actual Time for a Planned Event [page 7]Report an Unplanned Event [page 8]Monitor Shipment Details on a Map [page 9]

2.2.1 Monitor Shipment Details on a Map

Prerequisites

● You have been granted the related map license to use the map function in the GTT app.● Map function has been enabled and correctly configured in the shipment metadata model. For detailed

information, refer to "Map-related Functions in a Shipment Process" in the Metadata Modeling App doc.

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Context

You can monitor the following shipment details on a map:

● Event locationsEvent locations are displayed on the map in different icons indicating different situations. By clicking a location icon, you can monitor all the events at the location.

● Shipping routeA shipping route is drawn on the map connecting event locations.

● Current process locationThe current process location is displayed as an isolated spot on the map.

Procedure

1. In the details page for a shipment process, choose the Map tab.2. View shipment details on the map.

○ Event locations are shown with different icons as shown in the below table. A shipping route is drawn to connect the locations.

Table 2:

Location Icon Description

Indicates that part of the planned events at this location have been reported, and there is no overdue or unplanned events.

Indicates that all planned events at this location have been reported, and there is no overdue or unplanned events.

Indicates overdue event(s) occurred at this location, but there is no unplanned events.

Indicates unplanned event(s) occurred at this location. There may be overdue events, planned events, and/or re­ported events as well.

Indicates the current process location. It is an isolated spot and not connected to the shipping route.

NoteIf there is only unplanned events at a location, the location is not included in a shipping route.

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○ To view the events at a location, click the location icon. In a pop-up box, the event statuses are indicated by different icons as shown below:

Table 3:

Event Icon Event Status

Green square Reported

Orange triangle Overdue

Blue diamond Planned

Red sun Unplanned

2.3 Track and Trace Objects

This section refers to the track and trace pattern "Object Tracking" as an example to illustrate how to work with the GTT app.

There are two types of metadata models for object tracking: EPCIS model and generic object tracking model. No matter which type of models are defined and deployed in the MM app, the track and trace features in the GTT app are similar.

Tracking and tracing objects in the GTT app includes the following tasks.

● Search for an objectTo start your search, launch the Track Businesses and Objects app, and then in the Track Business Processes and Objects page, select an object tracking process, such as EPCIS in the Processes list. Then use the filters and choose Go to find your target object.

● Monitor object details and event messagesBesides the general information of the object and the event messages, the object's details page may include a Hierarchy table to list the packaging hierarchy of the target object. For example, the target object is a box, and the objects inside that box are lower-level objects in the hierarchy. You can choose each lower-level object in the hierarchy to go to the details page of that object.

● Report actual time for a planned eventIn the Event Messages table, you can choose a planned event and report its actual time.

● Report an unplanned eventYou can report unplanned event for a tracked object.

The above tasks are similar to the corresponding tasks for tracking outbound deliveries. For detailed steps, refer to the topics in the Track and Trace Outbound Deliveries section.

Related Information

Search for an Outbound Delivery [page 5]Monitor Delivery Details and Event Messages [page 7]Report Actual Time for a Planned Event [page 7]

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Report an Unplanned Event [page 8]

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