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• Global Travel Retailer• Luxury Brands• Liquor, Tobacco, Fragrance• 400 Locations, 16 Countries
• Global Travel Retailer• Luxury Brands• Liquor, Tobacco, Fragrance• 400 Locations, 16 Countries
Global Retail Company (GRC)
Current IT Reality
Strengths
Threats
Weaknesses
Opportunities
SOT
W
Long Tenure
Proprietary Knowledge
Custom Applications
Stable Systems
Inertia
Fear
Alignment
Complex
Silos
Expensive
Slow
Crisis-driven Urgency
Fragmented Strategy
Regions (170)
Analysts
Projects
Finance
Development
Corporate (50) Shared Services (30)
Operations
Help Desk
Finance
Operations
Help Desk
Finance
Development
Current IT Model
DFS CIO Parent CIO
Region VP IT
Current IT Operations
20 – AS400s
Los Angeles
San Francisco
HawaiiSingapore
Miami
Australia
New Zealand
Guam
Hong Kong Taiwan
10 Data Centers (within owned offices)
HNL - AS/400DFS
MCS
2
Los AngelesHawaii
Guam
San Francsco
Miami
SFO - AS/400DFS
APRepository
E3 Data
SephoraRepository
E3 Data
CommonE3 Code Base
SFO2 - AS/400DFS
Starboard MCSGlobal Data DistributionMCS Test Environments
SephoraSephora US MCSSpecialty MCSMCS Test Environment
Sephora POS
CommonAldon Change Control
IDC
Sephora US & JapanDFactS server
IDC
SpecialtyDFactS server
IDC
DFS GlobalDFactS server
SEPJPN - AS/400Sephora
Sephora MCS
MCS Test Environments
CommonAldon Change Control
SFDEV - AS/400DFS
MCS test environment
CommonE3/Repos Test Environment
HNL - AS/400DFS
MCS
HNL - AS/400DFS
MCS
POS/CDS - AS/400 DFS
POSCDS
IDC
DFactS server
IDC
WRX server X 2
2
LAX - AS/400DFS
MCS
HNL - AS/400DFS
MCS
POS/CDS - AS/400 DFS
POSCDS
IDC
DFactS serverIDC
WRX server X 2
2
GUM - AS/400DFS
Guam MCSOkinawa MCS
POS/CDS - AS/400 DFS
POSCDS
IDC
DFactS server
IDC
WRX server X 2
HNL - AS/400DFS
MCS
2
Hong KongHKGA - AS/400
DFSHongKong MCSKorea MCSClassic Jewelers
POS/CDS - AS/400 DFS
POSCDS
IDC
DFactS server
IDC
WRX server X 2
TaiwanTPE - AS/400
DFSMCS
POS/CDS - AS/400 DFS
POSCDS
IDC
DFactS server
OceaniaSYD - AS/400
DFSAustralia MCSNew Zealand MCSNew Caledonia MCS
POS/CDS - AS/400 DFS
POSCDS
IDC
DFactS server
Singapore
SIN2 - AS/400DFS
Singapore MCSMalasia MCS
POS/CDS - AS/400 DFS
POSCDS
IDC
DFactS server
GVA - AS/400DFS
Trading Company MCS
Development- AS/400DFS
MCS Test"Region" Systems
IDC
WRX server X 2
HNL - AS/400DFS
MCS
POS - AS/400 DFS
POSCDS
Current IT Server Topology
DFSWEB
GROUPNT
GROUPNT2
LVMHWEBWEB
BALTIMORE
USEAST
HAWAII
HONGKONG
MIAMI
NORTHAMERICA
SEPCOM
SINGAPORE
TYDOM
TYDOM1
KOREA
ELUXURYExternal
TAIWAN
AUSTRALIA
MALAYSIA
MIDPAC(ADS)
OKINAWA
EXISTING NT DOMAIN TRUST
Created by : Cognizant
Version: 1.0 Date: 28/06/02
Legend:
1 Way trust
2 Way trust
incomplete trust
NT 4 Domain
Windows 2000 Domain
GROUPDEV
SEPHORA
FLORENCE GENEVA
NT_AIRPORT
POS_GUM
NT_COMETE
POS_SPN
DFS_NA
Current WAN/LAN Architecture
21 Domains; 69 Trusts; 54 Controllers
* Unstable link
E3E3 Distribution System
SYD
SIN2
HK
SFO2
GUM
SFO
HILAX1
Current Merchant Application Model (MCS)
9 Merchandising Systems
GVA
LAX1
SFO2
SYD
SIN2
GVA
HK
GUM
SFO
HI
9 Merchandising Systems
E3E3 Distribution System
Current Merchant Application Model (MCS)
Enter the SKU Root Information
Press F4 to Accept
Enter SKUAttributes Info.
Press F4 to Accept
Enter Comments
Press F4 to Accept
Authorize Divisions
Enter S/U, Quantity and Selling Cost
Press F4 to Accept
Select Stores
Press F4 to Accept
Enter Entry Method
Press F10 to view Zones
Enter Unit Retail
Enter F4 to Accept
8 ‘Green Screens’; 15 Steps
Current Item Management Application (MCS)
Departmental Data Marts
Merchandise Data Mart
DSS Applications
DFactS Reports
MCS
Thick Client
User AccessGlobal
North AmericaHawaii
GuamHong Kong
TaiwanNew Zealand
Australia Miami
Current BI Architecture (DFactS)
Current IT Operating Budget (excludes CapEx)
Key Assumptions
• Custom Software (7mm lines of code)• Store POS… 10% • Merchant Purchasing and Distribution (MCS)… 45% • HR (regions)… 10% • Reporting (DFactS)… 20%• “Projects”… 15%
• Packaged Software • SAP Finance… 20%• Peoplesoft HR (corporate)… 15%• E3 Replenishment… 35%• WRx Warehouse Management…5%• Lotus Notes Messaging… 10%• MS Office Professional… 15%
• Communications• Long distance (10 contracts)… 35%• Data (hardware and software)… 55%• Mobile (16 contracts)… 10%
Assignment
In the aftermath of 9/11, GRC sales dropped 40%. As a new member of the
Executive Committee, you and your team have been asked to quickly define
a strategy for realigning IT expenses with sales projections. You must prepare
your plan and present it to the Executive Committee during the coming weeks.
Your plan must be self-funding, thereby minimizing capital investments to
achieve the desired outcomes.
Milestone 1: Problem Statement
Due Tuesday, September 13 (written report)
Milestone 2: Proposal
Due Tuesday, September 27 (written report)
Milestone 3: Next Steps
Due Tuesday, October 11 (written report and presentation)
Milestone 1 – Due Tuesday, September 13
Problem Statement
Problem Statement
Business Drivers
Desired State Definition
Current State Assessment
Gap Analysis
Management Options (be creative and bold)
Report Due 6:30pm
Milestone 2 – Due Tuesday, September 27
Proposal
Sourcing Proposal
Organizational Preparedness
Cost / Benefits Analysis
Key Risks Analysis
Project Plan (key milestones and checkpoints listed)
Project Details
"Sanity Check" – Does this proposal really make sense
from economic, organizational, technical and
business points of view
• Report Due 6:30pm
Milestone 3 – Due Tuesday, October 11
Next Steps
Process for selecting partners / vendors /
providers
Transition Management Plan
Change Management Plan
Program Management Plan
Key Service Levels Definition
Management Options if it doesn't work
Report Due 6:30pm; Present during class