Globe Tattoo Help Welcome Kit

7/24/2019 Globe Tattoo Help Welcome Kit

1/13

TATTOO HOME

LIVE WITHOUT LIMITS


2/13

As a Tattoo Home Broadband subscriber, you can reach us through anyof the following ways to know more about our products and services:

Online Help and Support (tattoo.globe.com.ph/help)Find tools for your modem, quick and easy tech tips, and billing andusage information.

Globe Community (community.globe.com.ph)Get the answers you need from other Globe/Tattoo users.

Globe Facebook Fan Page(http://facebook.com/globeph)Be the rst to know Tattoos latest offers, promos, and events.

@Talk2GLOBE on Twitter (http://twitt er.com/talk2globe)Let our online specialists help you with any Tattoo-related concerns.

Talk2Globe Chat(http://www.globe.com.ph/talk2globe)Use our web-based chat support service to inquire about productsand services.

Talk2Globe Text Hotline(Text HELP to 1234 free from a Globemobile phone)Get troubleshooting advice and product information through SMS.

Online P@yment(http://www.globe.com.ph/paybill )Pay your bill online with full security anytime, anywhere.

My Account(accounts.globe.com.ph)Take control and manage your account from anywhere.

You will also get exclusive discounts, pri vileges, and freebies. Visi ttattoo.globe.com.ph to claim these perks and be updated with the latest

offers.

Thank you for choosing Tattoo. We look forward to providing you ourbrand of quality service.

Live without limits with Tattoo!

WELCOME TO THE TATTOO EXPERIENCE

Dear Valued Subscriber,

Thank you for choosing Tattoo to serve your familys communication

needs!

We are grateful that you have welcomed Tattoo, powered by Globe, into

your home to prov ide high -speed broadband and reliable landline voi ce

services.

Globe is using and investing heavily in the latest available technologies

to expand and improve our broadband infrast ructure. This enables us to

reach more homes and to meet your ever-growing demands for faster

connections. We are using ber-optic transmissionthe most advanced

broadband technology todayto power up the network that serves

your n eighborhoods and buildings. We a re also using LTE (Long-Term

Evolution)the latest wireless broadband technology to quickly expand

our footprint so that more Filipino homes can start enjoying stable

high-speed broadband.

We also recognize that your home is your familys haven, and requires

a reliable communication lifelineyour landline. As such, we continue to

deliver and improve our landline services. We have made it available for

FREE in our broadband bundles. And as of this writing, it is still the ONLY

landline that offers FREE and UNLIMITED calls to all Globe landlines andall Globe and TM mobile phones nationwide.

But more than just superior products and services, our highest goal is

to delight our customers. From the time that you apply for a connection,

up to the time that you become our subscriber, we aim to make you

happy. And we believe that the more you know about your subscription,

the more empowered you are to enjoy it.

In this regard, I am excited to present your very own Tattoo Home

Broadband Handbook. It contains helpful tips about your broadband

service, how to understand your bill, and how to enjoy the great benets

of the Internet while staying safe online.

Do read on and enjoy! Once again, thank you for choosi ng Tattoo, and for

welcoming us into your home!

Regards,

Gilbert SimpaoSenior Vice PresidentConsumer Broadband Business

TALK TO US


3/13

MODEMT

UTORIAL

MODEMMECHANICS

Short for modulator-demodulator, a modem converts,sends, and receives digital data over telephone lines,allowing a computer to connect with other devices over

the Internet.

Like any machine, modems can have a few glitches.These may cause lapses in your connection whichcan slow down the pace in a modern home like yours.Dont worry! We walk you through some steps to solve

Internet downtime.Knowing the ins and outs of your modem makes it easierfor you to operate it. Read our quick modem guide tolearn more about its parts.


4/13

MODEMT

UTORIAL

MODEMT

UTORIAL

HAVING PROBLEMS?

Check www.speedtest.net to test your

connection

CONNECTED

NET FIX

Restart your PC Check your modem power light

to conrm that its turned on

DID NOT CONNECT

Check www.speedtest.net

to test your connection

Congratulations! Enjoy

your Interne t surng!

CONNECTED

DID NOT

CONNECT

Turn the modem off for

30 seconds then turn

it back on to reset it

MODEM IS

ON

Check power button and

power cord. Push power

button or attach cord to

modem

MODEM IS

OFF




your Internet surng!

CONNECTED

Check if the LAN and

phone cables are

attached properly to your

modem and PC. Plug

them in if necessary

DID NOT

CONNECT





CONNECTED

DID NOT

CONNECT

Please get in touch with

our Talk2Globe specialist

MODEM

DOES NOT

TURN ON



MODEM

TURNS ON



CONNECTED

Sorry, its time to ask for

help. Please contact our

Talk2Globe specialist

DID NOT

CONNECT

Internet problems? Let us help you bringback that rocking, high-speed connection







MODEMGUIDE


5/13

GET TO KNOW YOUR MODEMModems can look pretty scary with their

many ports, lights, and buttons. But once

youre bet ter acqua inted wit h the pa rts ,

youl l nd i t easier to operate itand even

troubleshoot Internet p roblems.

MODEMGUIDE

CONTENTS

1. DSL

2. WiMax

3. LTE

4. DSL

Line

LAN port

Power button

Internet

LAN port

Powerbutton

WPS

Reset

Power port

Power button

WiFi button

Ethernet

DSL

Antenna

Power indicator

Ethernet LANindicator

WiFi indicator

WPS indicator

DSL indicator

Internet

Power port

LAN port

ADSL port

DSL

Power port

Power port


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LAN port

Line

Power button

WIMAX

LTE

WiMax indicator

Power indicator

LAN indicator

Telephone indicator

Reset button

LAN port

Telephone port

Power port

External antenna port

Signal bar

Network mode

Telephone indicator

WPS indicator

WLAN indicator

Power indicator

Sim card slot

Power button

USB Port

Telephone ports

LAN portindicator

USB port

Power port

LAN port

Modem info tag

WPS button

Reset button

WLAN button

Power port

DSL


7/13

ARTICLE

SURFING

SAFEBoost your Internet defense systemThe Internet is a great medium for both information-gathering and entertainment because of the sheervolume of resources that is avai lable at the tip of yourngers. You can almost say that anything you couldpossibly want to read, watch, and listen to is availableonline. However, as with any other activity that givespeople access to vast amounts of information, there aresome risks involved in Internet usage. These risks canrange from slight annoyances to serious threats to your

personal information and security. Some of the dangersyou may encounter while online are the fol lowing:

MALWARE SUCH AS VIRUSES AND SPYWAREPrograms which contain codes that may causeyour computer to malfunction and compromisethe integri ty of your data;

FRAUD AND IDENTITY THEFT

The use of personal information found onlineto make fraudulent online transactions or evencreate false identities;

PHISHING

A common trick used on websites that have

been hacked or are pretending to be legitimatein order to obtain usernames and passwords.

In order to protect yourselffrom online risks, here aresome tips you can follow whilesurfing the web:

Turn on your PCs rewall to prevent hackers fromgaining access to your computer.

Use anti-virus software to protect your PC fromvarious malware and keep the sof tware updated.

Only download software, programs, and apps fromtrusted and repu table companies or websites.

Set a password for your home WiFi network.

Never give away personal information or passwordsto unknown contac ts online, be it through email,chat, or website forms.

When creating passwords, complexity is your bestfriend; create long passwords with combinations

of upper- and lowercase letters, numbers, andsymbols.

Change passwords every 3 months.

Make sure to log out of sites before closing yourbrowser.

Never open emails from unknown contacts orentities. When in doubt, ignore and delete.

Be wary of emails that show special offers or dealsthat are too good to be true; they probably are.

Aswithanyotheractivitythatgivespeopleaccesstovastamountsofinformation,therearesomerisksinvolvedinInternetusage.


8/13

The statement of account, or the bill, is a very importantpart of your relationship with us. It indicates all thenecessary details about the services you avail from usin a period of time (usually a month). Think of it as amonthly tracker of the signicant events regarding yourbroadband experience.

We like rocking your life and keeping our bond tight, sowe try to avoid all the bill payment woes by giving youinformation that will come in handy. Flip to learn about

the tips.

Knowing the bill better means having a betterunderstanding of our relationship. Here we give you ourBill Guide, which will allow you to get more familiar with

your statement of account.

BILLTUTORIAL

BILLINGBASICS


9/13

BILLTUTORIAL

PAY YOUR TATTOO BILLS IN THESEPAYMENT CHANNELS:

Online, through globe.com.ph

Globe stores GCash Express Bill Payment located in Globe

stores (bill payment machine)

Bayad/Payment centers Autopay through credit card ATM payment Online banking Over-the-counter banking Phone banking Mobile banking

THE BILL BASKETS

Separate your pending bills

from other mails. Dedicate anenvelope or a basket whereyou can place your unsettledbills. Sorting your mail will helpyou determine which ones toprioritize.

BILL PAYDAYS

Dedicate at least two days eachmonth to pay your bills. Try tomake this a habit. Anticipating abill payday every month will helpyou manage your nances moreefciently.

PRIORITY PAPERWORK

Reduce the number of billsyou receive by cancelling thesubscriptions that you no longeruse. Inactive subscriptions arejust a waste of time and add topaper clutter.

BILLTIPS

THE BILL ZONE

Find an area where you canstore and compute your billsand expenses. This can be yourbedroom desk or kitchen table.Place in your bill basket alongwith a few ofce supplies, like

a calculator, a stapler, tape,and some pens. This makes iteasy to grab all you need for billpayments.

GO PAPERLESS

Going paperless doesnt just help you reduce

paper clutter. It helps you avoid late bills and later

payments. Sign up for electronic billing in three

easy steps.

Log on to www.globe.com.ph/paperlessreg

Enter your Landline Number (for bundled plans)

or Account Number (for data-only plans), and the

email address where you want to receive your

bills.

Send a test bill to your email address and click

SUBMIT.

GoPaperles

s!

BILLGUIDE


10/13

Bill Period(Example: 10 May 10 09 Jun 10)

Here, you will see the periodcovered by your Globe bill. Forexample, your bill cut-off is every5th of the month. Then your billperiod will be on July 6th toAugust 5th.

Account NumberWe use this series of numbers asan identier for payment purposes.Remember that you can havemultiple phone numbers under asingle account number.

Previous BalanceIn this part of your bill, you willsee the remaining balance fromyour pre viou s bi llin g st ate ment ,minus the payments you havealready made.

Current BalanceIn this part of your bill, youll seethe amount bil led fo r your cur rentbill period, which should be paid onor before the indicated due date.

Total Amount DueThis boxed section shows you thetota l outs tanding balance of you raccount. Its also possible that thiswill include any remaining balancefrom your previous bill.

STATEMENT OF

ACCOUNT

Previous Bill ChargesThis section gives you a quick overview of

the rema ining char ges from yourPREVIOUS billing statement.

Amount Due from Previous BillKnow the exact amount brought forward fr omyour previous billing statement in this section.

Less Payments (Thank You)This shows the conrmation of paymentreceived before the cut-off date of your

current billing statement.

Remaining Balance from Previous BillThis is where the total overdue chargesfrom your previous billing statement are

indicated.

Current Bill Charges

This section tells you your CURRENTcharges as detailed on the following pages.

Monthly Recurring Fee (MRF)In here, you will see your xed monthly plan

charge/s or the recurring charge for theservice plan you signed up for.

AdjustmentsThis informs you of the exact amount added or

credited (reverse/rebate) to your accountscurrent bill charge.

One-Time ChargesThis is a summary of one-time

administrative charges made to youraccount. Examples of this are telephone

set cost, admin fee, etc.

UsageKnow your total usage for the whole billing

period in this section.

VATThis line shows the 12% VAT charge on

monthly recurring fees, one-time charges,local, domestic and other usages, as

required by law.

Total Current BillRight down here is the total amount incurred

for your current bill period.

STATEMENT SUMMARY

Takenoteofyourbillingperiodandpaymentduedatetoenjoyuninterruptedservice.

Makesureyourbillinginfoisalwaysuptodate

toensurebill delivery. Youmayupdateyourbilling

detailsviaaccounts.globe.com.ph.

BILLINGGUIDE


11/13

This item shows remaining creditsif you paid 1 month advancedMonthly Service Fee (MSF) beforethe ins tallation of your Tatt ooHome Broadband. Your payments

for your bill will also reect here.Here, you will see the adjustmentsor credits used to cancel the Unli

Calls to Globe and TM charge fromthe MRF sect ion.Any bill r ebat eswill also come out in this section

This section shows youspecic details about the NDD,IDD, and mobile calls you have

made. It includes the Date, Time,Calling number, and Duration.

This species the full MSF youhave to pay for the rst f ull month

of subscription.

This indicates installation chargeto be paid fo r 3 months.

This item shows the cost incurredfor the Unli Calls to Globe and

TM, which is cancelledout by thecredit above.

This shows you the pro -rated MSF.For new subscribers who haventreached a full month within thebilling date, charging follows thisformula:

Ex. P2000 / 30 days x 23 days = P1533.3

This presents the charges forNDD, IDD, and mobile calls.Tattoo landline Tattoo NDD calls

are free to all subscribers,while Tattoo landline Globe/TM mobile calls are free tothose who avai l of the Unli Callsto Globe and TM landl ine boost.

PRO-RATEDMSF

MONTHLYFEE

30 DAYS

NO.

OFDAYS= X

Inshort,youareonlychargedbythenumberofdaysyouvebeenusingTattooHomeBroadbandonyourfirstbillingperiod.

Thissampleindicatestheone-timechargeforupgradingtoaWiFimodem.


12/13

BEATINGTHE BULLY

Protect children fromcyberbullying

From hate pages to extreme humiliation on the digital space,

cyberbullying has caused severe stress, depression, andanxiety among todays youth.

While it is more prevalent in the US, cyberbullying has startedcreeping into the online habits of Filipino children and teens atan alarming rate.

As the number of Filipino kids on the Internet increases, sodoes the risk of cyberbullying. Eight out of 10 Filipino children(82%) access the Internet weekly, while more than a third(37%) are daily Internet users. Seventy three percent (73%) ofFilipino teens have online social proles as of 2010.

The thought of their children being bashed and bullied incyberspace is a nightmare for most parents, but it is worse

for the children being cyberbullied; they could suffer fromextreme depression, which could lead to fatal consequences,as reported in recent newspaper accounts.

PAY ATTENTION TO THE RED FLAGS.

Kids who are cyberbullied send

behavioral signals that they need

help, and parents should watch out

for these signals. If your child gets

mood swings, is constantly angry,

or distances himself from his family

and friends, it may not just be partof growing up; such behavior could

actually be a cry for help. If parents

notice these red ags, they could

resolve the problem before it gets any

bigger.

JOIN THE CLUB.

If your child is active in the social

network scene, you should be too.

Create your own Facebook account

if you still dont have one, and make

sure to add your child as family. That

way, youll be able to see what your

child is posting in cyberspace, and the

responses that he or she is get ting.

Without being intrusive, make sure

to observe your childs social network

activities.

HAVE A ONE-ON-ONE TALK WITH YOURCHILD.

If your child mentions having trouble

with people online, like being

threat ened, insulted, or otherwi se

subjected to inappropriate behavior,

sit him down for a s erious one-on-one

discussion. Listen carefully to what

he has to say, and try to nd out how

he feels and what exactly disturbs

him. Assure him that you are always

there to support him in what ever he is

going through. Make him understand

Here are some ways to protect your childfrom being cyberbullied:

that nothing is w rong with him, tha t

it is the cyberbully who is w rong by

trying to be soc ially dominant and

abusive online. Let him know what

cyberbullying is and how seriously it

affects the victim.

On the other hand, if your child

happens to be the cyberbully, step in

immediately. Make it clear that it is

never right to abuse, offend, or bash

others, online or otherwise. Stressout the consequences of his actions.

SHOW SUPPORT.

Take cyberbullying seriously, and help

your child cope wit h the stress. This is

a very difcult situation for your child;

he will need your guidance to help him

get through this. You may also tap

professional help to work with you and

your child on this problem.

FIND BETTER THINGS TO DO ONLINE.

Your child doesnt have to stay of ine.

Make your childs Internet experience

positive by nding better onlinecommunities or visiting websites with

afrmative content. Protecting your

child against Internet threats does not

mean never exploring cyberspace ever

again. Remind him that with proper

guidance, the Internet can still be his

tool for learni ng and discovery.

TAKE ACTION.

Parents who seriously want to protect

their childr en from cyber bullying and

other Internet threats but do not

want to deprive them of the joy of

learning and exploration will nd an

ally in Tattoo. Tattoo Home Broadband

provides not just the best value-

for-money offers but also exclusive

add-ons, including the Surf Safe suite,

which provides protection for the kids

from exposure to adult sites, offensive

music and videos, social networking

risks, and strangers.

Tattoo offers an exclusive bundle

of the McAfee AntiVirus and Family

Protection suite, which provides

protection for kids and the whole

family from practically all Internet

risks.

McAfee AntiVirus Plus protects

the computer w ith its an ti-vi rus,

anti-spyware, anti-malware, anti-bot,

real-time safeguards, two-way rewall,and digital data shredder.

McAfee Family Protection

keeps kids safe from harmful or

offensive online content by blocking

inappropriate websites.

Surf Safe combines both McAfee

AntiVirus and McAfee Family

Protection suite to keep the f amilys

online experience safe and rewarding.

A ltering tool sorts up and blocks

sites deemed inappropriate for kids,

and it can also regulate the time

Avail of McAfee Surf Safe and oth er

useful add-ons by checking out

ARTICLE

Thethoughtoftheirchildbeingbashedandbulliedincyberspaceisanightmareforparents.


13/13

FREQUENTLY ASKED QUESTIONS

FAQS

TO LOCK THE NDD AND/OR IDD

FEATURE:

1. Press #570.

2. Press 2, if you want to lock

both your NDD and IDD

services, or 3 if you want to

lock your IDD service only.

3. Type your 4-digit PIN number

followed by the # sign.

Example: #57021234# if you want to lock yourNDD and IDD or #57031234# if you want tolock your IDD service only.

TO ADD ANOTHER PERSON

DURING A CALL:

1.Press the plunger or ash

button.

2. Wait for the dial tone.

3. Dial new number (third party).4. When third party answers,

press the plunger or ash

button followed by 3.

Note: For faster connection, press the # signafter dialing the last digit of the telephonenumber being called.

TO ACTIVATE THE CALL WAITING

FEATURE ON YOUR UNIT:

1. Press #430#.

2. Listen for the announcement

advising successful activation of

the service.

3. Hang up.

TO DEACTIVATE WITHOUT

CANCELLING SUBSCRIPTION:

1. Press #431#.

2. Listen for the announcement

advising successful deactivation

of the service.3. Hang up.

TO ANSWER INCOMING CALLS

WHILE ENGAGED IN ANOTHER

CALL:

While in a call, you will be noti edof an incoming call by a tone on thereceiver.

1. To answer the incoming call,

press the plunger or ash

button, and then press 2.

2.To return to the rst caller

and put the second caller on

hold, press the plunger or

ash button then press 2.

3.To return to the rst caller

and end second call, press

the plunger or ash but ton

then press 1.

TO DEACTIVATE AND CANCEL

SUBSCRIPTION:

Call Talk2Globe Hotline at(02) 730 1000.

TO FORWARD/DIVERT

INCOMING CALLS TO ANOTHER

NUMBER:

1. Press #210.

2. Dial the telephone number

you want the call forwarded

to.

3. Then press the # sign to

conrm.

Example: #2107477864#.

TO CANCEL REQUEST:

Press #211#.

TO UNLOCK THE NDD AND/OR

IDD FEATURE:

1. Press #571.

2. Press 2, if you want to unlock

both your NDD and IDD

services, or 3 if you want to

unlock your IDD service only.

3. Type your 4-digit PIN number

followed by the # sign.

Example: #57121234# if you want to unlock

you NDD and IDD or #57131234# if you wantto unlock your IDD service only.

TO CHANGE PHONE LOCK PIN:

1. Press #575 followed by your

old or default PIN (default pin

code is 1234).

2. Press * followed by your new

PIN.

3. Then press * and your new

PIN again followed by the #

sign to conrm.

Example: #5751234*2859*2859#.

NDD/IDD LOCK

3 - WAY CALLING

CALL F ORWARDING/

CALL DIVERT

TO SUBSCRIBE TO THE CALL

WAITING FEATURE:

1. Call Talk2Globe Hot line at

(02) 730 1000.

2. After 24 hours, activate the

call waiting feature on your

CALL WAITING

Note: Activation of subscription iswithin 24 hours.

Note: The second caller is connectedwhile the rst call er is put on hold.

Documents

Globe Tattoo Help Welcome Kit