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GM Consumables Ordering Portal
User GuideVersion 1.0
First Time User
First time user click here
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Language translation
options available from the
drop down menu
First Time User Registration
Add InfoClick
Register
Must use GM email
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First Time User E-mail Confirmation
Click link to
activate your
account
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Activation Confirmed (e-mail)
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Logging In
Enter your e-mail address and password
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Select “Add/Modify Serial Number”To add Serial number to your profile
Add Serial Number(s) To User ProfileStep 1
Add Serial Number(s) To User ProfileStep 2
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Serial # is available on Printer Label
Type in Printer Serial NumberClick Lookup
If Address needs to be updatedClick Update Device Information
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Add Serial Number(s) To User ProfileStep 3
If Location Address is correct Click Device Info Correct
Confirm Location Address –Click Correct
Input Serial Number Click Lookup
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Add Serial Number(s) To User ProfileDevice Address Update (if required)
Update Shipping address –Click Submit
Address updates will be reviewed by the In
Country Print Team. You will receive an email once
the address has been updated and orders can
be submitted.
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Device Update Approval Email
Once the device information has been
approved, an email will be sent stating you may now
place an order.
Choose Your Device
Pick your serial number from menu
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Order Placement
“Click” Add to Cart
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ViewRecentOrders
Review/Update- Contact- Phone Choose your
quantity(Limit 10 per
line item)
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Order Quantity Limit
Order quantity limited
to 10 pieces per line
item. Please email the
appropriate In Country
Print Team member for
special approval.
Edit Cart
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“Click” Edit Cart
To return to ordering screen and change Qty
Edit Cart allows for going back to the ordering screen for the same printer. This allows for adjusting quantity and/or to add additional toners available for that specific device only.
“Click” Reset Shopping Cart
to CLEAR cart and start over
Reset Shopping Cart
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Reset Shopping Cart will take you back to
the Printer/Device
Serial Number selection screen allowing you to re-select the printer you would like to
order for.
“Click” Confirm Order to place Order
Confirm Order
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Order Confirmation Number
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“Click” Continue Shopping
If you need to place an order for another Serial Number
E-mail Order Confirmation
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E-mail Tracking Information
Click to visit courier site
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Order History
Select Serial Number from the menu
Click Order
History
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One Click Reordering
Click the Reorder button to reorder the same product for the same device.
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Cancel Order
Click to Cancel Order
“Cancel Order” Can only Cancel
Order if the product has NOT Shipped 24
Device Address UpdateStep 1
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Use the drop downand Click on
Add/Modify Serial Number
Enter Serial number of Printer to be updated
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Device Address UpdateStep 2
Click on Update Device Information
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Device Address UpdateStep 3
Update Device AddressClick on Submit
To send for in Country Print Team for approval
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Resource Information
• Customer Service: 1-800-263-4906
• In Country Print Team Contacts:
– USA [email protected]
– Mexico [email protected]
– Canada [email protected]
• GM SharePoint http://printersupport.gm.com
• GM Service Desk http://it.support.gm.com
