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Going Global with UnitedHealthcare
www.consultant.uhc.com
Why Global Now?
Driving results through individual health ownership
2
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
INFORMATION that motivates
INTEGRATION that simplifies
INNOVATION that empowers
Simpler member experience
Better outcomes
Lower costs
Today’s Session:
3
Kristin Herrera Senior Vice President
Sales & Client Management UnitedHealthcare Global
Allen Koski Senior Vice President Global Growth Officer
UnitedHealthcare Global
UNITEDHEALTH GROUP
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 4
HEALTH BENEFITS HEALTH SERVICES Complementary but Distinct Business
Platforms Helping People Live Healthier Lives
Making the Health Care System Work Better for Everyone
Clinical Care Insight
F O U N D A T I O N A L C O M P E T E N C I E S
Data and Information Technology
Individuals Served
more than 100 million
worldwide
2014 Revenues
$130.5 billion
• Fortune’s list of the “World’s Most Admired Companies” - Ranked No. 1 in Insurance and Managed Care
• Rated by Fortune as No. 1 for Global Competitiveness
UNITEDHEALTHCARE
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 5
Helping People Live Healthier Lives
Commercial Retiree Assisted Military Global Individual
• Competencies across all markets • Segmented and focused • Expert and relevant • Integrated and leveraged
UNITEDHEALTHCARE GLOBAL
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 6
New growth strategies need new mobility strategies • Growth has shifted to emerging markets • Talent needs to be employed/deployed
wherever it is needed.
More than ever, health and wellbeing underpin growth • Emerging markets present heightened
individual/organizational risk profiles • Navigating health and security demands more than just
medical
Global mega-trends transcend borders and businesses • Aging populations and chronic disease are changing
lifestyles • Health impact now effects productivity in global businesses
Healthcare costs are rising fastest in growth economies • Medical inflation is accelerating most rapidly in high growth
markets • Effective insurance and proactive health programs
required to cap economic risk
Solving important market dynamics… …and employer concerns
• ICE Strategy: In Case of Emergency
• Gap Analysis: Workers Compensation and
Healthcare
• Medical and Security Evacuation
• Global Wellness Initiatives
• Pre-Departure Support and Medical Preparedness
• Segmented Expat, Inpatriate, TCN plans
• Duty of Care Requirements
• Black Swan Events Planning
• Secondary Benefits Dental, Vision, IEAP
• Communication of Programs
• Employee Mobility: Legal and Visa Concerns
• Family Support
UNITEDHEALTHCARE GLOBAL
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 7
Current Business • Over 4MM members in 125 countries • Over 28,000 employees worldwide • 2014 Revenues $6.9 billion • 8,000 clients including over 150 of the Fortune 500 and
61 of Fortune 100
Our Strategic Focus
• Portfolio of integrated solutions based on clinical care insights, advanced technology and health informatics.
• Unique combination of insurance and health and wellbeing services.
• Focus on growth markets – cross border and national.
• Combining organic development with strategic M&A.
Global - A core UnitedHealthcare growth market
Minnetonka, MN Baltimore, MD Tampa, FL Houston, TX Dallas, TX
Canada UK Portugal Brazil India Australia Czech Republic Dubai
UnitedHealthcare Global Locations
UNITEDHEALTHCARE GLOBAL LOCATIONS
UnitedHealthcare Global Network
900,000 providers worldwide
130,000 Medical Providers
135 Centers of Excellence
135 Approved Air Ambulance Providers
250 major cities with security personnel
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 8
Global Case Distribution (Last 24 Months)
35,000 Emergency Assistance cases
1,500 Medical Transports
22,000 Annual Security Operations
600 Charter Aircraft Extraction missions
Centers of Excellence
Air Ambulance Coverage
UNITEDHEALTHCARE GLOBAL
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 9
• Success through differentiation • Maximizing value for the markets we serve • Significant growth opportunity awaits us
OUR SOLUTION
OUR BRAND
Competency: -Data & analytics -Provider access, quality and efficiency -Clinical knowledge and program management -Scale, efficiencies, volume
Fully integrated: -Comprehensive services portfolio -Complementary and leverage-able -Customizable -Best-fitting, single-source solutions
DIFFERENTIATED VALUE
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 10
Safeguard workforce wellbeing Mitigate financial exposure • Expatriates • Inpatriates • Third country
nationals • Group travel
medical Insurance
All - anywhere in the world
On-the-ground help Evacuation planning Evacuation services • Medical • Political
Repatriation
24/7 world monitoring • Terrorism • Natural Disaster • Disease
Outbreak Real-time alerts • Employer • Employee
Action planning Activation
Remote clinics Mobile clinics Medical personnel Equipment & Supplies Assistance & evacuation Marine & remote
US Network access Health delivery – world markets Administrative services
Full integration of comprehensive, complementary and customized services.
UNITEDHEALTHCARE GLOBAL
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 11
• Capabilities investment • Functional acceleration • Functional alignment • Industry expertise • Market understanding
Continuing to invest for growth
Value Story
Operations
Solutions
Marketing
Clinical
Sales
Market-Leading Growth
WHY UHC GLOBAL?
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 12
1. Services that prevent gaps in coverage
2. Duty of care that differentiate us from the market
3. Vendor Consolidation
4. High Performing Direct Pay Networks
5. Clinical Expertise
6. Enhanced Mobility Support
UNITEDHEALTHCARE GLOBAL
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 13
In-house Solutions
Intelligent Capabilities
Broad Product Range
Single Source Breadth
Comprehensive
Efficient – Financial
Effective – Care Outcomes
Better Member Experience – Health and Productivity
Maximizing Outcomes
Customized
Global protocols – Operational (knocked back)
Data-driven – Technological
Evidence-based Medical – Clinical
Fully Integrated
Connected
Our Purpose: Safeguarding the health and wellbeing of global workforces
Keeping your world working well
PARTNERSHIP & COMMITMENT
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 14
• Your partnership domestically and globally is important to us
• We are eager to educate and partner on global opportunities • UHC Global has a broad national sales team to support you
with client engagements • Strong interest in hosting local/regional events to share best
practices and relationship building
UHC GLOBAL SALES TEAM- LEADERSHIP
• Allen Koski, Chief Growth Officer
[email protected] +1.302.781.6795 • Kristin Herrera, SVP Sales & Client Management [email protected] +1.212.216.6678 • Simon Jackson, VP Sales [email protected] +1.847.492.1696
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 15
Leadership:
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 16
UHC GLOBAL SALES TEAM- EXPATRIATE
Confidential property of UnitedHealthcare Global. Do not reproduce or re-distribute without the express written consent of UnitedHealthcare Global. 17
UHC GLOBAL SALES TEAM- ASSISTANCE & RISK
Driving results through individual health ownership
18
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
INFORMATION that motivates
INTEGRATION that simplifies
INNOVATION that empowers
Simpler member experience
Better outcomes
Lower costs
www.consultant.uhc.com