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Going the distance fortravel professionals
a guide to our programmes and services
As someone who has the responsibility of bookingtravel for others, you understand the importance ofcreating a seamless, efficient and satisfying experience,whether the travel is for business or pleasure. To helpyou deliver the best options possible, we’ve created this at-a-glance guide to knowing our three hospitalitybrands—and the exclusive programmes and servicesthat each has to offer.
At Fairmont, Raffles and Swissôtel, our goal is to offer you—our trusted travel-professional partner—the tools you need to book travel experiences that arenothing short of memorable.
Making travel unforgettable for every guest
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Making travel unforgettable for every guest 1Our commitments to the travel-agency community 2Three world-class brands. Over 90 worldwide destinations. 5Fairmont Hotels & Resorts: Brand overview 7Relating the Fairmont brand to your clients 8Raffles Hotels & Resorts: Brand overview 11Relating the Raffles brand to your clients 12Swissôtel Hotels & Resorts: Brand overview 15Relating the Swissôtel brand to your clients 16Our brands in the market-place 19Programmes and services for you and your clients 21Famous Agents 23ResPlus 25Ovation Rewards 27Fairmont President’s Club 29Raffles Ambassadors 30Swissôtel Circle 31Fairmont Gold 33Raffles Inc and Raffles Business Concierge 34Swiss Executive Club 35Willow Stream Spa 37Raffles Spa 38Swissôtel Spa & Sport 39Additional programmes and services 41Worldwide locations 42Where to enter membership numbers 44Global Sales Offices 45Fairmont Raffles Hotels International contacts back cover
Table of contents
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6. Travel agents are to be advised at the time of booking if the confirmedrate is a non-commissionable rate. Additionally, all non-commissionablerates available through the Global Distribution Systems (GDSs) are noted appropriately.
7. Hotel staff will never initiate the subject of changing the rate confirmedto the travel agency and, therefore, their clients. However, if the clientrequests a different rate, and is eligible for such, Fairmont, Rafflesand Swissôtel staff will accommodate the client’s request. If the newrate is commissionable, commission will be paid to the travel agentfrom the initial booking.
8. Each hotel will pay commission on additional nights the guest stays before and after the original reservation, as long as the guest is paying a commissionable rate.
9. With the exception of natural disasters, commissions are to be paid onall confirmed reservations that the hotel has to relocate—regardlessof whether the guest was relocated in advance or upon arrival at thefront desk.
10. Fairmont, Raffles and Swissôtel have always supported our relationshipwith the travel-agency community, and we will continue to keepyour interests top of mind in our work.
Our commitments to the travel-agency community
1. Fairmont, Raffles and Swissôtel hotels and resorts are committed to the travel-agency business, and the relationships you have with your customers. We are committed to providing continuouseducation to ensure that we offer you the highest level of service.All North American Fairmont, Raffles and Swissôtel Global Salesemployees hold their CTA designation and continue to pursue furthercertification, ensuring a high level of commitment toward the industry.
2. All commissions are to be paid promptly, on a monthly basis,through our third-party suppliers on stays that have transpired.
3. Fairmont, Raffles and Swissôtel hotels and resorts commit to rateintegrity and transparency across all distribution channels.
4. All published rates, discounted rates and packages available to thegeneral public are commissionable at 10 per cent. This includes grouprates negotiated as commissionable by travel agents. Any restrictionswill apply across all distribution channels.
5. We intend to make all published rates, discounted rates and packagesavailable to the travel-agency community prior to distribution to the general public.
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Through our three award-winning brands, you have access to 90-plus hotels and resorts, each of whichdelivers the utmost in service and amenities, and thevery best a destination has to offer:
Fairmont Hotels & Resorts (chain code: FA) offers warm servicefrom colleagues dedicated to anticipating the needs of discerningguests, as well as an authentic experience of place that is a uniqueexpression of each destination.
Raffles Hotels & Resorts (chain code: YR) offers celebrated landmarksin celebrated locations around the world. Each exudes unparalleledresidential charm and enchantment, while embracing the heartfeltservice for which we are known.
Swissôtel Hotels & Resorts (chain code: SL) offers an award-winningand distinctive group of deluxe hotels, combining renowned Swisshospitality with fresh, contemporary design.
Following are brief overviews of our three distinct brands,including the philosophies and practices that define each withinthe travel market-place.
Three world-class brands. Over 90 worldwide destinations.
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Fairmont’s brand promise is “Turning moments into memories for ourguests”. This promise is upheld by three key areas of commitment:
Authentically localEach Fairmont property celebrates the essence of its distinct locale—through decor, food & beverage, uniforms and other details. To this end,our colleagues also serve as local ambassadors, offering knowledgeableadvice about the region. Guests always gain a sense of having actuallyexperienced the location that they visited.
Unrivalled presenceOur properties are popular choices for meetings of world dignitaries,elegant social galas and celebrating life’s special moments. Many are regional landmarks, both historic and modern, and lead theircommunities in environmental and social causes.
Engaging serviceOur outstanding service is consistently thoughtful, proactive andpersonalized; every guest is warmly welcomed, and made to feelappreciated. Our colleagues treat every interaction—with guestsand our travel-professional partners alike—as an opportunity tocreate a memorable experience and a lasting relationship.
Fairmont Hotels & Resorts: Brand overview
Clockwise from top right: Fairmont Yangcheng Lake, Kunshan; The Fairmont San Francisco; Fairmont
Nile City, Cairo; Fairmont Le Château Frontenac, Québec City; Fairmont Battery Wharf, Boston;
Fairmont Le Montreux Palace, Switzerland; The Fairmont Chateau Lake Louise; Fairmont Beijing
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Engaging serviceEvery colleague looks for ways to build a lasting relationship with a guest through:
• An inviting, sincere welcome (i.e., making you feel special, valuedand appreciated)
• Genuine, anticipative and personalized attention to the guest’s needs(neither too obtrusive nor too formal)
• Excellence at every touch point, from reservation to checkout• Thoughtful, charming ways to enrich the guest experience (e.g.,
through personalized programmes and partnerships with other brands).
In the words of our guestsOn being authentically local:
“It’s never generic—if I’m at Fairmont Singapore, the whole atmosphereis Singapore. When I’m at The Fairmont Copley Plaza, it’s all aboutBoston. The food, the decor, the uniforms—everything—make me feelthat I’m getting the full experience of the place.”
On having unrivalled presence:“The Fairmont in my city is the pinnacle of the social scene. It hasbeen part of just so many great memories for my family. My parentswere married there, I was married there, and now we’re planning my daughter’s wedding there.”
On offering engaging service:“Every time I arrive at a Fairmont, they know I want to be on a high floor and away from the elevators. I never have to ask for it;they just know.”
Relating the Fairmont brand to your clients
Authentically localWhen you visit a Fairmont, you will experience the true character of the locale. Examples include:
• Harnessing the spirit of the area (e.g., meeting rooms named afterfamous American historical figures at The Fairmont Washington, D.C.)
• Essential, one-of-a-kind experiences (e.g., a private tour of CentralPark at New York’s The Plaza, or a balloon safari at Fairmont MaraSafari Club)
• Colleagues acting as local ambassadors and information resources.
Unrivalled presenceOur properties, whether new or historic, boast a notable physicalpresence and one-of-a-kind stature; they are known for:
• Social significance (e.g., the place for social occasions within the community)
• Reputation (e.g., where prominent meetings, such as G8, are held)• Community leadership (e.g., taking the lead on
environmental initiatives)• Landmark locations—properties that become the actual reason
for visiting the destination.
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Our credo is as follows: “A Raffles hotel is something beyond itslocation, its decor or its amenities. A Raffles hotel is a place whereyou are cared for so well that you want to come back again and again.”
HeartfeltWe take personal pride in caring for our residents, providing attentive,yet unobtrusive, service—like a gentle breeze. Residents’ preferences,habits and needs—from left-handed dining to favourite hobbies—areobserved, noted and remembered for future visits. Personal butlerservice is provided at most destinations.
EnchantingFrom the imperial grandeur of a heritage hotel to the stunningsplendour of a new landmark, we seek to engage our residents throughsensory journeys, captivating discoveries and enriching inspirations—epitomizing enchanting experiences. Every touch point—location,foliage, architecture, decor, artefacts and cuisine—creates a story and a sensory experience that will provide a lifetime of memories.
ResidentialRaffles defines global sophistication and residential charm in theworld’s most interesting locations. Spacious, comfortable rooms andabundant private spaces—garden alcoves, libraries and drawing-rooms—feature detailed, artistic touches that define a sense of placeand privilege.
Raffles Hotels & Resorts: Brand overview
Clockwise from top right: Raffles Dubai; Raffles Hotel, Singapore; Raffles Makkah Palace;
Raffles Grand Hotel d’Angkor, Siem Reap; Raffles Tianjin; Raffles Beijing Hotel; Raffles Paris—
Le Royal Monceau; Raffles Hotel Le Royal, Phnom Penh
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ResidentialWe personalize every resident’s experience, with details such as:
• Spacious, comfortable rooms with large beds, hardwood floors, 24-hour room service, wireless Internet access and reading materials
• Private spaces and reading areas with all-day coffee, tea and snacks• Personalized details (e.g., addressing resident by name; assignment
of favourite room; and bathrobe with initials embroidered)• Thoughtful touches that define a sense of place (e.g., carpets made
of Chinese silk and cotton in Raffles Beijing Hotel).
In the words of our guestsOn offering heartfelt service:
“Even when you didn’t require anything, you had the sense that staff—across the board—were keen on making sure that you were being wellattended to; they listened to you. They were just lovely. They were notintrusive at all. From beginning to end, the service was outstanding.”
On providing an enchanting experience:“Go to Raffles and something special will happen. Go to the others andyou will see the world, but it will be just like any other hotel. On my38th anniversary, the chief butler arranged rose petals in the shape ofbig hearts on the bed. My wife was very touched. She will certainlyremember that enchanting moment for a long time.”
On creating a residential atmosphere:“You have a busy life, constantly thinking and working. But when youarrive at a Raffles hotel, you say to yourself, ‘I can rejuvenate; I canpick up’. The peace, being so quiet and serene that I can hear myself,is so wonderful.”
Relating the Raffles brand to your clients
HeartfeltHeartfelt service is provided through details such as:
• Discreetly respecting residents’ privacy, while delivering personalizedattention, genuine care and adaptability to residents’ preferencesand needs
• Reflecting each destination through special touches (e.g., a traditionalgreeting of Arabic coffee and dates upon arrival at Raffles Dubai)
• Intuitively anticipating needs (e.g., observing left-handed guests andshifting cutlery accordingly).
EnchantingRaffles creates enchanting experiences by offering:
• Awe-inspiring architectural designs as well as artefacts and decorwith stories to tell (e.g., the pyramid-shaped, Egyptian-themedRaffles Dubai, or ceilings in Restaurant Le Royal in Phnom Penhthat replicate those of the Royal Palace dining-room—which werehand-painted by Assasax, royal painter for the king)
• Intimate and magical touches that make a difference (e.g., privatedining on the white sands of the pristine Praslin beach in Seychelles).
• Captivating, sensory experiences, such as Raffles Wine, Food & ArtsExperiences (e.g., featuring Michelin-star chefs and renowned vintners,plus elements such as visual art and music) and Raffles Revelry events(e.g., José Carreras singing with a full orchestra, with the Angkortemples as a backdrop).
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Swissôtel’s brand credo is “A passion for perfection”. This credo, sotypical of Switzerland’s heritage, is supported by three key attributes:
Excellent qualitySwiss quality is a standard for precision and perfection. Swissôtelreminds guests about this quality: doing one’s job meticulously, with a warm smile; having the perfect combinations of style andcomfort, innovation and practicality. It is excellence on all levels,from architecture to service to cuisine.
Genuine hospitalityIn the mid-19th century, world travellers were drawn to Switzerland’sbreathtaking mountains and meadows. Local hoteliers ensured their return by pampering guests with personalized service. Swissôteloffers today’s update to this tradition: combining leading-edgeaccommodation and amenities with efficient, proactive service.
Intuitive reliabilityResponsibility and reliability—doing everything exactly as expected—is not an overt action; its finest manifestation is when guests don’t even notice it. At Swissôtel, we do everything possible to be reliable,and we also add the unexpected. This commitment extends to oursustainability programme, which ensures that Swissôtel has a positiveimpact on every community in which it operates.
Swissôtel Hotels & Resorts:Brand overview
Clockwise from top right: Swissôtel Métropole, Geneva; Swissôtel Göcek Marina & Resort;
Swissôtel Ankara; Swissôtel Krasnye Holmy, Moscow; Swissôtel Merchant Court, Singapore;
Swissôtel Berlin Am Kurfürstendamm; Swissôtel Sydney; Swissôtel Beijing Hong Kong Macau Center
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In the words of our guestsOn offering excellent quality:
“Everything at Swissôtel was perfect. The property was immaculatelyclean, very well designed and stylish; the rooms were bright and airywith wonderful beds and bedding. Some of the amenities I didn’t evenrealize I needed until I stayed there—I had an espresso machine, ironand ironing-board, a cool work desk and ergonomic chair; there waseven a TV screen in the bathroom mirror.”
On delivering genuine hospitality:“Swissôtel is a little different from the standard big-name chain hotels!It’s a friendly place with great views of the city. The staff are morethan accommodating, and will take care of any need you might have.Give the Swiss a chance to take care of you, and they will!”
On being intuitively reliable:“As you enter the hotel, you are greeted by a sea of welcoming faces. I would hazard a guess that people like working here and that themanagement is good, because this was the overwhelming experienceof our stay. Helpful, friendly, smiling staff who were so enthusiasticit was infectious.”
Relating the Swissôtel brand to your clients
Excellent qualityExcellent quality begins with the components used to construct each hotel:
• Implementing natural materials in ways that are fresh and unexpected,as well as sustainable and innovative in design
• Working with leading architects and designers, and suppliers whoembrace sustainable, ethical development
• Featuring pleasantly surprising amenities and facilities, incollaboration with Swissôtel’s partners, from the in-room state-of-the-art coffee makers to the Swiss precision clocks in the foyers.
Genuine hospitalityWith guests’ contentment in mind, Swissôtel provides:
• Comprehensive service from proactive and enterprising team members• The assurance that every guest can expect a superb stay.
Intuitive reliabilityAlong with superior service, reliability keeps our guests coming back;while it makes itself best known by its absence, it is characterized by:
• Having each staff member tackle every task with diligence• Anticipating needs, and meeting—if not exceeding—these needs,
before they arise• Employing people who genuinely have a passion for great service• Responding positively to service-improvement ideas and solutions
from all team members.
Our brands in the market-place
InterContinental
JW Marriott
Shangri-La
Hyatt
Marriott
Sheraton
LUXURY
Fairmont
DELUXE
Swissôtel
LUXURY
TRANSIENT
Raffles
Four Seasons
St. Regis
Westin
Kempinski
Hilton
Ritz-Carlton
Mandarin Oriental
Peninsula
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At Fairmont, Raffles and Swissôtel, we aim to fulfil the personalized needs and expectations of you andyour clients.
The following pages provide an overview of ourexclusive programmes and special services—fromtravel-agent loyalty programmes to children’s guestservices to spa facilities—helping you make the best, most informed choices when advising on andbooking travel.
Programmes and services for you and your clients
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rewards programmes: travel agents
Seeing travel agents as valuable business partners, we have created a unique loyalty programme to serve this group. In addition to apoints-based rewards component and other members-only perks, the programme includes education about our properties and brands,giving members a competitive professional edge.
For: Travel agents
Membership: Required; free through online enrolment
Members earn points by including their FamousAgents numbers in their client reservations
Benefits: Points awarded for booking clients in FairmontHotels & Resorts, Raffles Hotels & Resorts andSwissôtel Hotels & Resorts
Points redeemable for room nights at FRHIproperties or various gift cards; members can also donate their points to various charitableorganizations
Reduced member rates for personal travel
Welcome gift and guided tour on personal travel
Resources that bring a competitive edge: education;insider information; advance notice on developmentsrelating to Fairmont, Raffles and Swissôtelproperties, programmes and services; special clientrates, incentives and packages
Bimonthly electronic newsletters
Eligibility: All professional travel agents
Contact: • +1 866 326 6875 (toll free in North America)• +1 506 877 3194 (international)• [email protected]• www.frhi.com/famousagents
Famous Agents
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rewards programmes: corporate reservation-makers
ResPlus
Executive and administrative assistants do a great deal of booking on behalf of their companies. That’s why we’ve created the ResPlusloyalty programme—a programme that offers points-based rewards to the people who make the reservations, based on bookings acrossour three brands.
For: Corporate travel reservation-makers (e.g., executive/administrative assistants, etc.)
Membership: Required; free enrolment, by invitation
Members track points using personal accountnumber on dedicated website
Benefits: Points awarded for booking colleagues’ businesstravel at Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts
Points redeemable for room nights at FRHIproperties, treatments at select spas, diningcertificates and various gift cards
Regular electronic newsletters
Eligibility: Most executive and administrative assistants (mustnotify employers before joining; conventionplanners, third-party meeting planners, governmentand employees, and travel agencies or agentsreceiving contracted discount rates or commissions are not eligible for membership)
Contact: • +1 800 663 0005• [email protected]
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rewards programmes: corporate purchasers
Ovation Rewards
Travel is both a powerful incentive and a fabulous reward, and ourOvation Rewards are a perfect way to show appreciation to thoseemployees and clients who work hard for you, who go above andbeyond, and who are loyal to your products and services. Presented inan elegant gift-certificate format, Ovation Rewards are redeemable foraccommodations across our Fairmont, Raffles and Swissôtel brands.
Use: Can be given as an incentive prize, recognition,gift, thank-you, etc.
Benefits: Certificates do not expire
No blackout dates
Four certificate collections and three room-typecategories to accommodate every budget
Allows recipients to choose their own destination
Eligibility: Corporate purchasers (minimum purchase of 25 certificates)
Contact: • +1 773 275 8027 • www.frhi.com/ovationrewards
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rewards programmes: fairmont guests
Fairmont President’s Club
Fairmont President’s Club is a guest-recognition programmedesigned around what matters most to our members. At the heart of the programme are our members’ passions and our desire to make them real.
Benefits and privileges—including access to exclusive offerings and experiences—bring convenience to members’ travels, whileensuring an enhanced, personalized stay.
For: Repeat guests
Membership: Required; complimentary to enrol
Benefits: Access: complimentary in-room Internet, local calls,health club, shoeshine and daily newspaper
Recognition: private reception desk with express check-in/checkout, member profile with personalizedtravel preferences, and access to exclusive events,offers and getaways
Convenience: complimentary use of TaylorMade golf clubs, Fairmont Fit* apparel and BMW bikes at select hotels
Elite-tier benefits: complimentary nights, dining/spacertificates and a personalized welcome amenity
Eligibility: Club membership available to all guests; Premiermembership available with five stays or 10 nightsin a calendar year; Platinum membership availablewith 10 stays or 30 nights in a calendar year
Contact: • +1 877 232 7070 (toll free in North America)• +1 506 877 3093 (international)• www.fairmont.com/fpc
*Fairmont Fit is complimentary for Platinum and Premier tiers.
A nominal fee applies for Club-level members.
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rewards programmes: raffles guests rewards programmes: swissôtel guests
Swissôtel Circle
Swissôtel Circle is an exclusive programme designed to recognize ourmost frequent guests with preferential treatments at Swissôtel Hotels& Resorts worldwide. Swissôtel Circle has three alpine-inspired tiers:Inizia, Elevà and Zenit. These categories reference the brand’s Swissorigin and are expressions from Romansh, Switzerland’s fourth officiallanguage, spoken in the eastern Alps.
For: Repeat guests
Membership: Required; complimentary to enrol
Benefits: Inizia membership: A wide range of benefits,including personalized room preferences, member-only promotions and Advantage Awards(can be exchanged for free upgrades, breakfast or Internet access)
Elevà membership: Same as Inizia, plus additionalbenefits, such as lounge access, free breakfast andPremier Awards (can be exchanged for room nights or dinner for two)
Zenit membership: Same as Elevà, plus additionalprivileges and rewards, such as Zenit Awards (can be exchanged for weekend accommodations in suite)
Eligibility: All Swissôtel guests; eligible for Elevà-tier statusafter 20 qualified nights within a 12-month period;eligible for Zenit-tier status after 60 qualifiednights (at two or more Swissôtel properties) withina 12-month period
Contact: • www.swissotelcircle.com
Raffles Ambassadors
To reward its most valued guests, Raffles Hotels & Resorts offersRaffles Ambassadors, a by-invitation-only loyalty programme.Raffles Ambassadors enjoy exclusive privileges during their visits,from priority reservations at all on-site restaurants to complimentarypressing service.
For: Repeat guests
Membership: Required; by invitation only
Benefits: Exclusive concierge service, guaranteed roomavailability with 48 hours’ notice, 24-hour check-in, room upgrades, exclusive invitations toonce-in-a-lifetime events, airline miles, discounts on spa treatments and at Raffles Stores, as well as complimentary: breakfast, high-speed Internetaccess, local phone calls and health-club access
Eligibility: Determined individually
Contact: • www.rafflesambassadors.com• www.rafflespremier.com
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exclusive guest services: fairmont
Fairmont Gold
Fairmont Gold, available at select Fairmont properties, is designedfor the most discerning business or leisure guest. On a private floor offering discreet, customized service, Fairmont Gold guests’preferences are noted and honoured.
For: Guests requiring extra-attentive service
Benefits: Dedicated Fairmont Gold team, private check-inand checkout area, and access to exclusive privatelounge with honour bar
(Select hotels) Dedicated Fairmont Gold butler,whose services include unpacking and repackingguests’ luggage, organizing guest-room closets and drawing guests’ baths
Complimentary: high-speed Internet access inrooms and in lounge (which also offers computeraccess); deluxe continental breakfast; afternooncanapés; newspapers; use of boardroom (whereavailable); use of DVDs, CDs, books and games
Where: Select locations
Information: • www.fairmont.com/gold
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exclusive guest services: raffles exclusive guest services: swissôtel
Swiss Executive Club
In addition to the exceptional service and elegant amenities for which the brand is known, select Swissôtel properties also offerSwiss Executive Club, a private floor providing a host of specialbenefits. Ideal for business travellers, the exclusive lounge featurescomfortable seating and private meeting rooms, as well ascomplimentary refreshments throughout the day.
For: Guests requiring a higher level of service
Benefits: Personalized check-in and checkout at privatereception desk, plus access to exclusive Swiss Executive Club Lounge
Complimentary: high-speed Internet access,pressing service, buffet breakfast, evening cocktailsand use of Swiss Executive Club boardroom
Where: Select locations
Information: • www.swissotel.com
Raffles Inc and Raffles Business Concierge
Raffles IncRaffles Inc is a room and service experience for guests seekingextra-individualized services and room features while staying at select Raffles hotels and resorts.
For: Guests requiring extra-attentive service
Benefits: Cable television, state-of-the-art entertainmentsystem, high-speed Internet access, refreshmentcentre, personal safe and private balcony; plusaccess to a private lounge, offering complimentarydaily breakfast and evening cocktail hour with hors-d’oeuvres
Where: Select locations
Information: • www.raffles.com
Raffles Business ConciergeActing as the personal assistant to residents at Raffles, the BusinessConcierge assists with executive needs, from arranging culturallyappropriate gifts for a meeting to providing guidance on the city.
For: Guests requiring executive assistance
Benefits: Services include photocopying and faxing, printingand binding, word processing, translating, and localand overseas delivery services
Where: Select locations
Information: • www.raffles.com
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spas: fairmont
Willow Stream Spa
With a visit to Willow Stream Spa, guests can find their energy inserene, nurturing environments, with a complete range of locallyinspired, ultra-luxurious spa treatments.
Features: European-style, sea-based spa treatments;energizing and stress-relief massages; Stay ActiveRx treatments for aches and pains, and golf and ski performance; high-performance facials
(Select hotels) State-of-the-art fitness equipment,extensive wet areas and pools, relaxation and social lounges
Where: • Fairmont Beijing• Fairmont Le Montreux Palace, Switzerland• Fairmont Mayakoba, Mexico• Fairmont Monte Carlo• Fairmont Nile City, Cairo• Fairmont Pacific Rim, Vancouver, British Columbia• Fairmont Peace Hotel, Shanghai• Fairmont Scottsdale Princess, Arizona• Fairmont Singapore• Fairmont Turnberry Isle, Miami• Fairmont Yangcheng Lake, Kunshan, China• Fairmont Zimbali Resort, South Africa• The Fairmont Acapulco Princess• The Fairmont Banff Springs, Alberta• The Fairmont Empress, Victoria, British Columbia• The Fairmont Sonoma Mission Inn & Spa• The Fairmont Southampton, Bermuda
Contact: • Individual hotels• www.willowstream.com
Alternatively, Fairmont Spas are available at: Fairmont Dubai; Fairmont Le Château Montebello, Québec;
Fairmont St Andrews, Scotland; The Fairmont Chateau Lake Louise; The Fairmont Jasper Park Lodge;
The Fairmont Kea Lani, Maui; The Fairmont Orchid, Hawaii.
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spas: raffles spas: swissôtel
Swissôtel Spa & Sport
At select Swissôtel locations, our spa is a sanctuary in which guests canbe rejuvenated and invigorated. From state-of-the-art fitness facilitiesto nourishing treatments, using Swiss products and drawingon centuries-old tradition, the Swissôtel Spa & Sport experience is dedicated to promoting holistic well-being .
Features: Unique spa packages and treatments, such as Alpine and Mountain Meadow aromatherapymassages; spa cuisine; and exclusive private-label products
Where: • Swissôtel Ankara• Swissôtel Berlin Am Kurfürstendamm• Swissôtel Grand Efes, Izmir• Swissôtel Krasnye Holmy, Moscow• Swissôtel Le Plaza, Basel• Swissôtel Merchant Court, Singapore• Swissôtel Nai Lert Park, Bangkok• Swissôtel Nankai, Osaka• Swissôtel Quito, Ecuador• Swissôtel Sydney• Swissôtel Tallinn, Estonia• Swissôtel The Bosphorus, Istanbul• Swissôtel Zürich
Contact: • www.swissotel.com
Raffles Spa
Far from the busy rhythms of life, a welcoming refuge awaits: Raffles Spa, available at select Raffles properties, is a place where you can open the door to enchanting discoveries and indulge in an unparalleled sensory experience. Emerge transformed, like thelotus as it journeys from bud to the radiance of full bloom, out of the darkness and into the sunshine. This is Raffles Spa.
Features: Spa treatments (e.g., aromatherapy massage,thermal mineral body scrub, cellular-repair facial) and packages, and spa cuisine
Lotus ceremonies and spa treatments that are afusion of European and Asian styles
(Select hotels) Pools, fitness facilities, wet areas,relaxation lounges and spa tea ceremonies
Where: • Raffles Dubai• Raffles Grand Hotel d’Angkor, Siem Reap,Cambodia
• Raffles Hotel, Singapore • Raffles Hotel Le Royal, Phnom Penh, Cambodia• Raffles Makkah Palace, Saudi Arabia• Raffles Praslin, Seychelles
Contact: • www.raffles.com
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Fairmont FitFairmont Fit, in partnership with adidas, makes it easy for guests to stayactive while travelling—with adidas apparel and shoes, yoga mats,stretch bands and pre-loaded MP3 players delivered directly to guests’rooms. The programme, available at most Fairmont locations, iscomplimentary for Premier- and Platinum-level members of FairmontPresident’s Club; a nominal fee applies for Club-level members.
RU Ready?Available seasonally at select properties, RU Ready? is Fairmont’sinteractive fitness programme for children aged 7 to 11. Participantsimprove their balance, strength, agility, etc. with sports-derived drills,then compete against other participants.
Swissôtel Kids RoomsSwissôtel’s renowned hospitality extends to our youngest guests,with the option of Swissôtel Kids Rooms. Designed and furnished todelight children up to age 18, these rooms feature specially designedbeds, a play area and select DVDs.
Raffles RomanceEvery Raffles location provides an enchanting setting—ideal for any romantic occasion, from perfect proposals to dream weddings,unforgettable honeymoons to the most cherished anniversarycelebrations. Each experience is delicately customized to the couple’swishes and is underlined with Raffles’ gracious service.
Additional programmes and services
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Worldwide locations
For the most up-to-date listing of our worldwide locations, please visit us at www.frhi.com
Fairmont Hotels & Resorts
Fairmont Hotels & Resortsnew developments
Raffles Hotels & Resorts
Raffles Hotels & Resorts new developments
Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts new developments
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Where to enter membership numbers
To ensure that any loyalty or rewards points are awarded correctly,please use the following instructions during reservations. For moreinformation, please refer to each programme’s website.
Famous Agents number
GDS: Enter FA and your six-digit membership number in the SI field.
Online: Enter your six-digit membership number in the Famous Agents field.
Toll free or hotel direct: Provide your six-digit membership number (preceded by FA) to the Reservation
Sales Agent.
Wholesale: Log in to your profile and click on “Submit My Wholesale Bookings”. Enter the wholesale
confirmation number, hotel, dates of stay and guest name.
ResPlus number
GDS: Enter RP and your six-digit membership number in the SI field.
Online: Enter your six-digit membership number in the ResPlus field.
Toll free or hotel direct: Provide your six-digit membership number (preceded by RP) to the Reservation
Sales Agent.
Fairmont President’s Club number
GDS: For Sabre and Amadeus, please enter the 10-digit membership number in the ID field. For
Apollo/Galileo and Worldspan, please enter the 10-digit membership number in the FG field.
Online: Enter the 10-digit membership number in the FPC membership field.
Toll free or hotel direct: Provide the 10-digit membership number to the Reservation Sales Agent.
Swissôtel Circle number
GDS: For Sabre and Amadeus, please enter SG and the eight-digit membership number in the ID field.
For Apollo/Galileo and Worldspan, please enter SG and the eight-digit membership number in the FG field.
Online: Enter SG and the eight-digit membership number in the CSG membership field.
Toll free or hotel direct: Provide the eight-digit membership number (preceded by SG) to the Reservation
Sales Agent.
Global Sales Offices
LOCATION TEL E-MAIL
Asia PacificBeijing +86 10 85073899 [email protected]
Hong Kong +852 254 23399 [email protected]
Shanghai +86 21 6340 3200 [email protected]
Singapore +65 6496 1156 [email protected]
Sydney +61 2 9238 8843 [email protected]
Tokyo +81 3 3211 8039 [email protected]
Europe/Middle EastDelhi +91 11 4051 4175 [email protected]
Dubai +971 (0) 437 7478 [email protected]
Frankfurt +49 6172 171834 [email protected]
Jeddah +966 2 614 0456 [email protected]
London +44 845 071 0170 [email protected]
Milan +39 338 265 3287 [email protected]
Moscow +7 495 510 5710 [email protected]
Paris +33 1 4797 5449 [email protected]
Riyadh +96 656 967 7663 [email protected]
North AmericaAtlanta +1 770 948 8942 [email protected]
Chicago +1 773 509 1762 [email protected]
Dallas +1 972 991 5800 [email protected]
Los Angeles +1 323 656 1664 [email protected]
Mexico +55 5256 3515 [email protected]
New Jersey +1 856 988 7960 [email protected]
New York +1 212 715 7000 [email protected]
Ottawa +1 613 562 7056 [email protected]
San Francisco +1 415 383 2070 [email protected]
Toronto +1 416 874 2600 [email protected]
Vancouver +1 604 669 2700 [email protected]
Washington +1 202 457 5002 [email protected]
For meetings and events, please contact your Global Sales Representative, call +1 866 662 6060 (North America)
or +1 506 877 3162 (international), or e-mail [email protected]
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We are happy to provide you with the
following contact information for all
of your enquiries.
For hotel reservations, please call
(using your respective long-distance
dialling prefix, where needed):
Bermuda 1 800 204 5699
Brazil 800 891 3666
China Telecom
Subscribers +10 80 7141362
China Unicom
Subscribers +10 80 1401357
Europe 800 6989 7222
India +91 11 4051 4175
Indonesia 00 180 3018 5698
Italy 800 789 346
Middle East +971 04 3115559
North America 866 840 8077
South Africa 0 800 982 083
Spain 900 937 684
Thailand 001 800 1562 045 701
For commission enquiries, please e-mail
www.frhi.com/travelagents
For the GDS Helpdesk, please e-mail
[email protected] or call:
Amadeus +1 800 617 3050
Apollo/Galileo +1 800 617 3035
Sabre +1 800 617 3045
Worldspan +1 800 617 3055
GDS chain codes
Fairmont FA
Raffles YR
Swissôtel SL
