Good and services

Goods Things that you can keep, eat or use. Things that you buy.

Service Something that people do for other people. Or something someone does for you.

1. Something you can buy and take home and use is a ___________________.

2. Something you pay for someone to do for you is a _____________________. 3. Which word describes the picture? a. Good b. Service 4. Which word describes the picture? a. Service b. Good 5. If Riana got her hair cut, what would she be receiving? a. Good b. Service

In the pictures below write s if a person provides a service. Write g if a person sells goods.

IV. Choose an appropriate speech register based on goods or services, include relevant details, expressions and follow the structure to design a dialogue.

Opening ( How does the dialogue begin Structure of a dialogue. Body ( The develop of the topic). Closure ( The end of the dialogue).

V. Read the dialogue. a) Determine the sequence of a dialogue.

b) Predict words used to link ideas in a paragraph.

Hotel Castle HillReceptionist: -Good afternoon, Castle Hill Hotel. May I help you?Mrs. Robinson: - Yes. Id like to book a room, pleaseReceptionist: - Certaintly. When for, madam?Mrs. Robinson: September 23rd.Receptionist: How long you will staying?Mrs. Robinson: Four nights.Receptionist: What kind of room would you like madam?Mrs. Robinson: Er doubles with bath. Id appreciate it if you could give me a room with a view over the beach Receptionist: Certainly, madam. Ill just check what we have available. . . Yes, we have a room on the 5th floor with a really splendid view. Mrs. Robinson: Fine. How much is the charge per night? Receptionist: Would you like breakfast?Mrs. Robinson: No, thanksReceptionist: Its 80 euros per night.Mrs. Robinson: Thats fine.Receptionist: Whos the booking for, please, madam? Mrs. Robinson: Mr. and Mrs. Robinson, thats R-O-B-I-N-S-O-N. Receptionist: Okay, let me make sure I got that: Mr. and Mrs. Robinson. Double with bath for September the 23rd, 24th and 25th. Is that correct? Mrs. Robinson: Yes it is. Thank you Receptionist: Let me give you your confirmation number. Its: 8376385. Ill repeat that: 8376385. Thank you for choosing Castle hill Hotel and have a nice day. Goodbye. Mrs. Robinson: Goodbye.