Good Practices in Distribution

8/9/2019 Good Practices in Distribution

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SUMMARY OF GOOD PRACTICES ADOPTED BY DISCOMS

State Name oftheutility

Theme Best Practice Key Description and benefits

Business Strategy

Delhi North DelhiPower Limited

RevenueManagement andMonitoring

SAMBANDH(Solution forAll Modulesin Billing

System AtNorth DelhiPowerLimited)

SAMBANDH is an IT basedapplication designed to provide acomprehensive and centralizedrecord of the billing and revenue

recovery from various consumersegments at NDPL. It enables themanagement to assess theperformance of the company, Zone-wise, district-wise and at the overallcompany level.

Delhi BSES LossReduction

Analytics Reliance Infrastructiure hasdeveloped proprietary AnalyticsSoftware which is an extremelypowerful tool for theft identification.This has had significant traction atboth Mumbai and Delhi operations

and involves analysis of differenttypes of data (meter downloads,billing, consumer survey) to identifytheft with very high strike rateswhich have been in excess of 50 %.

AndhraPradesh

SouthernPowerDistributionCompanyLimited

CustomerInformationManagement andAnalysis

ConsumerAnalysis Tool(CAT)

Consumer Analysis Tool (CAT) isused to monitor the metering, billingand collection. The reports generateinclude abnormal consumption, nonfunctional/ abnormal units,inaccurate billing, non collection ofdues, revenue leakages due tounbilled, inaccurate declaration oftariff categories, multipleconnections, under declared loaddetails etc. that help managementurgent action on critical issues

Functional (Operational and Financial)

Maharashtra TorrentPower AECLimited

DistributionManagement(Franchisee)

UrbanDistributionFranchisee BhiwandiExperience

Bhiwandi is a part of Thane Districtin Mumbai with a total consumerbase of 1.4 lakh consumers and ageographical area of 721 squarekms. The consumer base in

Bhiwandi largely comprises powerlooms. The area was known forhigh distribution losses, poorcollections and poor state ofinfrastructure. It has approx. Rs.800 Cr pending arrears to theutility.Torrent Power took over this areain December 2006 and has madea significant impact in terms ofimproving the collections andreducing the losses in this area.

Karnataka Hubli Distribution Rural The scheme was targeted to


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ElectricitySupplyCompanyLimited (andstatediscoms)

Management(Franchisee)

DistributionFranchisee GramVidyutPrathinidis(GVPs)

improve revenue collections andcustomer satisfaction whereinGVPs were given the task of meterreading, bill distribution andrevenue collection. In view of thesignificant improvement in therevenue collection in short time

and improvement in customerservice, the scheme as extendedto other talukas, not covered in theinitial plan.

Assam Threedistributioncompanies inAssam

DistributionManagement(Franchisee)

SinglePointPowerSupply(SPPS)Scheme

Rural Franchisee scheme inAssam is termed as the SPPSScheme, under which ruralconsumers are provided withquality supply and quality servicesthrough rural distributionfranchisees operating on behalf ofthe three distribution companies.

The scheme led to improvement inrevenue collection andmanagement, reduction ofadministrative overheads, andregularization of unauthorizedconnections.

Gujarat Gujarat UrjaVikas NigamLimited

Rural LoadManagement

Jyoti GramYojana(JGY)

Jyoti Gram Yojana was announcedby Government of Gujarat toprovide continuous three phasepower supply of the rural area forupliftment of rural population. It

was launched in September 2003on pilot basis. The pilot covering 8districts was completed in 2004.Some of the direct benefits of thescheme were: (i) More opportunityfor local employment; (ii)Reduction in migration from Ruralto Urban areas; (iii) Provision ofbetter health services andinfrastructure facility; (iv)Development of cottage/homeindustries and small scale

industries in the rural sector; (v)Due to continuous supply ofpower, housewives can useelectric appliances; students canuse computers for their upliftment;(vi) Reduction in migration fromrural to urban areas.

Karnataka BangaloreElectricitySupplyCompanyLimited

Rural LoadManagement(RLM)

RLM usingProgrammable LogicControllers(PLC)

BESCOM controlled usage ofirrigation pumping loads usingProgrammable Logic Controllers(PLC). PLC is used for alternateswitching in or out IP loads as perdemand schedule. The consumers


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on distribution transformers weresplit up into industrial and ruralirrigation category to facilitatecontinuous 3-phase power supplyto non-IP loads.

Karnataka BangaloreElectricity

SupplyCompanyLimited

Energy Audit EnergyAudit at

DistributionTransformer Level

BESCOM initiated the concept oftreating smaller units in distribution

supply as separate profit centre. Itwas the first utility to start energyauditing at DistributionTransformer Level, which was lateradopted as part of APDRP schemeand practices in a number ofstates. Some of the direct benefitsof the scheme were: Leakageidentification; Focused action planfor loss reduction; Scientific andreliable loss estimation; Meteredconsumption increased.

Mumbai RelianceInfrastructure

AMR /Energy Audit

AMR /Energyaudit

Automated Meter Reading solutionis based on packet basedmethodology using either GPRS orCDMA technologies. This solutionis scalable, feature rich, reliable &cost effective. This is an IP basedsolution. The solution providesgreater flexibility on pollingfrequency and parameters of datacollection.

The polling & meter data

management software has manyfunctionalities including TheftIdentification module, BusinessAnalysis module, Web basedreporting interface. The solutionensures reliable data transfer frommeter to data center and providesfor complete data security. Thesolution is integrated with billingsystem and GIS and is used forCustomer Billing, Energy Audit,Load forecasting, outage

management and theftidentification.


Powerrestoration

SCADA /DMSimplementation

Reliance Infrastructure SCADAdeployment covers networkelements up to 33/11 KVsubstations including outgoing 11KV feeders. It enables remotemonitoring and control of variousnetwork elements, obviating theneed for manned substations.Distribution Management System(DMS), extends the monitoring and


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control functionality of SCADA todistribution transformers. RemoteTerminal Units (RTU) and FaultPassage indicators (FPIs) areinstalled at substations. This hasfacilitated in improving ourreliability indices by more than

50%.Mumbai Reliance

InfrastructureCustomerservice

IntegratedITimplementation

RInfra has set up necessaryinfrastructure, developed anapplication roadmap andimplemented IT systems rightacross the entire gamut ofoperation involving Metering,Billing, Energy Accounting,Customer Care, NewConnection/Disconnection,Geographical Information Systemsbased applications and solution,

Web based access to consumersand many more such applications.Reliance Infrastructures MumbaiDistribution has mostcomprehensive and integrated ITimplementation.

AndhraPradesh

All Discoms Energy Audit Processadopted forEnergyAudit

All the four Discoms in AndhraPradesh undertook a specialinitiative to standardize andstreamline the processes ofEnergy Auditing at their respective

areas. The objective of suchinitiative was to introduce a systemof Energy Auditing which isindependent and verifiable. Theprogram resulted in encouragingresults in terms of accuratelyidentifying the loss levels invarious feeders and reduction ofcommercial losses within the shortspan.

Delhi North DelhiPower

Limited

LossReduction

andReliabilityImprovement

Comprehensive

TechnicalandAdministrativemeasure tocurb losses

NDPL introduced a number ofsolutions both technical and

administrative to reduce technicaland commercial losses in its areaof operation. The measuresresulted in reduction in losses fromclose to 50% to 18.5% (currentlevel).

UttarPradesh

Noida PowerCompanyLimited

GISImplementation

GISSystem

NPCL, along with InfoTechEnterprises Ltd, formulated anend-to-end GIS solution foranalyzing and optimizing thepower distribution network Apartfrom developing typical facility


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management applications, aninnovative application to detectpower pilferage via GIS was alsodeveloped and deployed to detectnetwork as well as commerciallosses (power thefts), a commonproblem in India and some Asian

countries. The implementation ofGIS at NPCL provided substantialbusiness benefits to NPCL.

Gujarat GujaratElectricityBoard

InventoryManagement

IntegratedInventoryManagement System

GEB developed a comprehensiveplan to solve the inventory relatedproblems including codification ofall items and computerization of allrecords. The measures resultedhost of benefits to the Board.Based on the success of theprogram launched in 13 locations,it was extended to other areas as

well.

Maharashtra MaharashtraStateElectricityDistributionCompanyLimited

Procurement e-Tendering

MSETCL implemented process ofe-tendering that involvedautomation of steps involved in thetendering process. The systeminvolved electronic preparation andexchange of tender documentsand includes inviting, receiving andopening of offers from suppliers.

Gujarat GujaratElectricity

Board

Training Comprehensive

approachtowardstraining

The GEB adopted an innovativeand aggressive approach towards

training its employees, somethingthat was not common among theElectricity Boards at that time. Itformulated its own training policy,rapidly upgraded its infrastructure,designed and implementedspecialized training at all levels,tied up with specialized andreputed institutes for sustainabilityof training initiatives etc.

Customer Service

AndhraPradesh

CentralPowerDistributionCompanyLimited

ConsumerBillingProcess

SpotBilling

Spot billing is one alternative toeliminate the time lost in first half(meter reading compilation, billspreparation, printing anddistribution) and to some extent insecond half in revenue collection.The spot billing process helps inintegrating various activities beinghandled by several people atmultiple locations into a singlewindow operation. Initiallyintroduced only in selected pockets

of Hyderabad and Secunderabad, it


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was later extended to the completetowns of Hyderabad, Secunderabadand Rangareddy.


CustomerCare

CustomerCare

IT driven work order creationhaving TATs for each complaintcategory.

Has a start of the art24X7 call

centre

Multi lingual bill

Various payment options

SMS alerts for variousapplications

Delhi North DelhiPowerLimited

Web Portalfor hostingConsumerDetails

Sugam Web-hosting ofCustomerRecords

NDPL was the first Utility in India tomake its entire billing databaseavailable to consumers throughinternet. Its efforts were appreciatedby Delhi Government by presentingSUGAM Award to NDPL fortransparency in its billing database.

(Source: MERCADOS Report and inputs from utilities)

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Good Practices in Distribution