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GOVERNMENT OF INDIA
DEPARTMENT OF PUBLICATION CIVIL LINES, DELHI — 110 054.
Website: www.deptpub.nic.in Email: [email protected] (&) pub.depgnic.in
TEL.: 2381 7823 / 9689 Fax: 2381 7846.
No.673/O&M/2015 (Pt.II) Dated :07th November, 2017
OFFICE MEMORANDUM
Subject: Citizens'/Clients' Charter of Department of Publication for the year 2017-18 regarding.
The undersigned is directed to refer to Ministry of Urban Development (Coordination Section) O.M. No A-46020/02/2015-Coord. Dated 13.12.2016, e-mail dated 14.12.2016 and telephonic conversation with Asstt. Controller (Admn.) from Coordination Section on 07th November 2017 and to forward a copy of updated Citizens'/Clients' Charter of Department of Publication for the year 2017-18. The Citizens'/Clients' Charter for the year 2016-17 is already uploaded in the website of this Department i.e. www.deptpub.nic.in and the same is being updated through NIC. A copy of the updated version is enclosed herewith for information please.
Encl: As above.
(G.D. Pandey) Asstt. Controller (Admn.)
To,
1. The Under Secretary (Coord), Ministry of Urban Development, Nirman Bhavan, New Delhi.
2. The Under Secretary (PSP Division), Ministry of Urban Development Nirman Bhavan, New Delhi.
3. The Technical Director, NIC, MoH&UA, Nirman Bhavan, New Delhi with the request to upload the updated Citizens'/Clients' Charter of Department of Publication
Rigitrugia
Citizen's / Client's Charter
For
Department of Publication
(2017-2018)
Address Civil lines, Delhi-110054
Website ID www.deptpub.nic.in
Date of Issue January 2012
Next Review December 2013
Citizen's /Client's Charter for Department of Publication- (2017-2018)
VISION Mission
Vision
To develop as capable publisher, custodian and distributor of all centralized Government Publications in order to provide efficient services to the Government.
MISSION
To meet the Publications-need of the Union Government in an efficient and effective manner.
Citizen's /Client's Charter for Department of Publication- (2017-2018)
Main Services/Transactions
Weight Process
Services/
Transaction Responsible
Person
(Designation)
Email Mobile
(Phone
No.)
Document
Required
1. To provide 35 prompt and timely
services to the indenters
/ customers.
Smt. Lucy Jyoti Beck, Asstt. Controller (Business)
Acobdep
996831 2017@ 32679 gmail.com
To deliver demanded
books daily within half an hour to 2 (TWO) hours time.
Requisition from the
Customers
To deliver demanded
books within 5 days after encashment of payment sent the
indenter through Post.
Requisition from the
Indenters along with Demand Draft/Cheque/ IPO fro required Publications
Citizen's /Client's Charter for Department of Publication-2017-2018)
Main Services/Transactions
s. No.
Mobil e (Phon e No.)
Process Services/ Transaction
Weight Responsible Email Person (Designation)
Document Required
3. To adopt latest
technology in stock
management and improve work
environment.
2. To ensure realization of dues from Ministries / Departments
35 Shri Vinod
Kumar Singh, Financial Officer
Mrs. Lucy iyoti Back, Asstt. Controller (Business)
Acobdep
99683 2017@gma 13267 il.com 9
fo- 98995 [email protected] 45252
56
Updating of all publication including fresh arrivals on the
website of this Department.
By raising Bills in time and constant follow-ups with the
indenters for current payment.
Updating of the Publication on the website on this Department.
Copies of Bills to be enclosed with forwarding letter to the concerned Ministry / Department
ervices Transaction
Weight Responsible Person (Designation)
Citizen's /Client's Charter for Department of Publication- (2017-2018)
Main Services/Transactions
MM. Process Document Required e (Phon e No.)
4. Acknowledge 05
ment/Forwar ding of the Public Grievance Petitions
Shri G.D.
Pandey, Asstt. Controller (Admn.)
acop-
[email protected] 98682
39050
5. Decision on 05 Shri G.D. acop- 98682 receipt of grievance disposal communicate on from office concerned.
Pandey, Asstt. Controller (Admn.)
[email protected] 39050
Acknowledgeme nt, scrutiny of grievance petition, identifying
concerned office, forwarding for redressal under intimation to petitioner.
Action taken report from office concerned.
Details of nature of specific grievance, postal address of the Petitioner..
Sending reminders holding review meetings, scrutiny of record / final disposal report received from office concerned and taking final decision on redressal.
1. a)
S. No.
To provide prompt and timely services in respect of Publication of Advt. in Gazette of India Part-III, Sec.-IV ( extra-ordinary and weekly). Relating to various University /
Banks / Insurance Companies and Statutory Bodies.
MAIN SERVICES STANDARD Forwarding of print orders to the concerned
Government of India Presses for e-publishing and uploading the advertisement in the
concerned parts and section of Gazette of India
b) Part-IV (Weekly)- relating to change of name, religion, Adoption, Advertisement of Stock Exchanges_and Company Notices etc.
DO
3.
2.
To ensure realization of dues from Ministries / Departments by raising bills.
To provide prompt and timely services to the indenters / customers.
Receiving the amount against bills raised.
Supply of demanded books to the Customers/Indenters within the stipulated
time frame
Uploading on the website the Fresh Arrival Lists received during the each month. The Gazette of India is now e-published in the official website i.. www.eaazette.n c_ n _
4. To adopt latest technology in stock management and improve work
environment.
Citizen's /Client's Charter for Department of Publication- (2017-2018)
IV-Service Standards
Citizen's /Client's Charter for Department of Publication- (2017-2018)
Grievance Redress Website URL to lodge http://pgportal.gov.in/
S.No. Name of Public Grievance Officer
Helpline Email Mobile
1. Shri G.D. Pandey 23813761 acop-
[email protected] 9868239058
Citizen's /Client's Charter for Department of Publication- (2017-2018)
LIST OF Stakeholders/Clients
11191111111=11 loom 1.
a e o •ers C lents
Central Government Ministries/Departments and Organizations Ministry of Defence for defence Publications
Hon'ble Supreme Court of India for Supreme Court Report Ministry of Commerce for Indian Trade Journal.
State Governments/Union Terrotory Administration and Organizations
Citizens of India
2.
3.
4.
5.
6.
S.No.
1.
Citizen's /Client's Charter for Department of Publication- (2017-2018)
Responsibility Centers and Subordinate Organizations
Department of Publication
Responsibility Centre's
Landline Nos. 23812527
Mobile No.
cop- 09433610593 [email protected]
Address
Controller of Publication Civil Lines Delhi - 110054
Citizen's /Client's Charter for Department of Publication- (2017-2018)
Indicative expectations from service recipients
It is the responsibility of the Citizens / Clients if they are to avail efficient service delivery at the standards stated in the Charter then they should
- make sure that the documents submitted by them must be complete in all respect. The guidelines available
in the website of this Department may be followed strictly to avoid the shortfalls before
submitting the application form along with the requisite documents and fees.
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