GOVERNMENT OF INDIA: DEPARTMENT OF SPACE MASTER … · 2020. 11. 2. · Organization (ISRO) of the Department of Space (DOS) hereinafter called “Service Receiver” under the administrative

GOVERNMENT OF INDIA: DEPARTMENT OF SPACE

MASTER CONTROL FACILITY

HASSAN 573201

DETAILS OF TECHNICAL SERVICE CONTRACT

1 Place of Work MASTER CONTROL FACILITY, HASSAN 573201

KARNATAKA

2 Scope of work / activity

Service contract of “Operation Assistant” for round the clock

shift operations related activities at MCF-Hassan, Karnataka.

As enclosed in Annexure-1 – In detail.

3

Total No. of Units of Work

during the contract

(Tentative)

6570

4 Skill/ Training Required for

Each Category

Refer clause 4.0 for details

5

Maximum Unit of work per

workforce to be carried out

in one shift/day

One unit

6 Minimum work units to be

completed in a month 360 unit

7 Deployment of workforce As per No of units required in clause 7.0

8

Number of locations work

has to be carried out

(X Locations)

One

9 Duration of the Contract

(in Months)

12 Months, likely to be extended by one more year based on

performance and mutual consent.

10 Total work units in the

contract 6570

11

Minimum remuneration

(basic wage) per day fixed

by the Dept / Master Control

Facility per each work force.

900.00 INR

12 Special Allowances, if any Nil

13 Rate per TSU’s (11+12)

(Technical Support Unit) Basic wages + EPF + Service provider overhead *

14 Total Amount

(6570 TSU’s X Sl.no.13) *

15 GST as applicable *

16 Total Contract Value *

*To be mentioned in price bid only

ANNEXURE- 1

GENERAL TERMS AND CONDITIONS FOR WORK PACKAGE

1.0 Definitions:

1.1 The term “Master Control Facility [MCF]”, a Unit under the Indian Space Research

Organization (ISRO) of the Department of Space (DOS) hereinafter called “Service

Receiver” under the administrative control of MCF and its offices located at Salagame

Road, Hassan – 573201.

1.2 The term “Service Provider” shall mean any registered Establishment which can be deemed

responsible and held accountable for performing the Work Package.

1.3 The term “Work Package” shall mean a Work Package Contract to provide services at

MCF.

1.4 The term “operation assistant/workforce” means the manpower supplied by the service

provider for executing the work as defined in the scope of work at clause 3.3.

1.5 The term “MCF_Focal Point” shall mean the designated officials of MCF, who will be

from the technical/administrative stream of the Units/Entities/Groups/Divisions, who will

be coordinating with the Focal Point of the Service Provider.

1.6 The term “Focal Point” shall mean the identified/qualified work-force of “Service

Provider”.

1.7 The term “Paying Authority” shall mean the respective Accounts Officer, MCF.

2.0 Documents required to be submitted by the Service Provider

2.1 The Service Provider has to submit declaration with respect to Court cases, if any pending

or being contemplated against the Service Provider as per Annexure- C.

2.2 The Service Provider/Bidder in the last 3 years must have carried out similar nature of work

for any Government Organizations/PSUs with a minimum workforce of 20 Nos. having

similar qualification (as per clause No. 4) as on the date of submission (Proof should be

enclosed)

2.3 Bio-Data of Work Force to be engaged as per Annexure- E. To be furnished after allotment

of work order.

2.4 Form for issuing Entry Pass by Service Provider as per Annexure- F.

2.5 The Service Provider has to submit ‘No Near Relative’ Certificate in the format as per

Annexure- G.

2.6 An undertaking regarding non-disclosure in the format at Annexure- H.

2.7 Security Deposit Bank Guarantee in line with clause 18.0 (At the time of PO/Contract).

2.8 The Service Provider should be registered with appropriate registering authority and shall be

in the business of providing services at least for three years as on the date of tender.

2.9 Service Provider experience in the field, with their annual turnover of more than 100 Lakhs,

they shall have executed 75Lakhs of single order OR 55Lakhs order of two works OR

37Lakhs order of three works, to be specified in detail and documents shall be provided.

Service Provider should have registered with EPF, ESI authorities. They should have also

been registered with GSTIN and should have PAN.

2.10 Service Provider should have a valid labour license from the authorities for specific number

required for contract under Contract Labour (Regulation & Abolition) Act, 1970.

2.11 The Service Provider should not have been blacklisted by any organization. Relevant

documents regarding agencies existence shall be provided at the time of bid.

2.12 Service provider should have local office within a radius of 250Kms w.r.t MCF-Hassan.

3.0 Scope of the work:

3.1 This is a “Work Package” intended for carrying out the activities as defined in the scope of

work as at Clause 3.3.

3.2 The Service Provider shall ensure that the work assigned to them is completed within the

prescribed time-limit, under their Supervision.

3.3 Activities to be carried out by the Operation Assistants/workforce are briefed below:

The Operation Assistants deployment is required to support spacecraft operations, carrier

monitoring related and any other supporting activities in round the clock shift operations

carried out by MCF/ISRO/DOS, Hassan. Operation Assistants works are briefed below.

• Operation Assistance needs to be provided in three shifts pattern every day throughout the

year.

• Non-nominal observations should be brought to the notice of concerned responsible person

and take corrective action as per instructions.

• Prepare and complete all necessary logs, reports, procedures necessary for the operations.

• The operation assistant will attend by himself/assist the MCF engineers for resolving the

operation problems.

• Maintenance and ensuring availability of required documents, procedures, logs in

respective areas.

• Flexibility of operation assistants for real time work reallocations based on requirements.

4.0 Operation assistants’ eligibility and selection criteria

4.1 The operational assistants deployed by the service provider must be Indian citizen.

4.2 Educational Qualifications:

a) First-class three-year Diploma in Electronics/Computer science / Electronics &

Communication Engineering/communication Engineering/Electronics &

Telecommunication Engineering/Telecommunication Engineering /Electrical &

Electronics Engineering/ Electronics and instrumentation, first class Bachelor of

Science (B.Sc.) in Electronics/Physics/Chemistry/Mathematics or Computer

Science, BCA from Govt. approved/recognized institution.

b) Good communication skill in Hindi/English is required.

c) The working knowledge of computers with Linux OS and MS-Office is

preferable.

d) Experience in the field of Satellite Communication/Satellite Earth station/

Telecommunication area is desirable. Preference will be given to personnel

having experience in the relevant field.

4.3 Maximum age limit for the Operations Assistants shall be 35 years at the time of

deployment.

4.4 The workforce supplied by the service provider shall be in good health condition and

should produce medical fitness certificate.

5.0 Period of Contract:

The proposed Work Package will be valid for a period of 12 months or any such period as

defined in the scope of Work Package and with an option to extend the same for a further

period of one year based on performance and mutual consent.

6.0 Working Hours:

6.1 Operations Assistants will work in round the clock shift operation on all days

throughout the year, as per the requirement.

6.2 The operation assistant may be called on the public holiday or Saturday or Sunday

when the need arises at MCF Hassan for which payment will be done on pro-rata

basis.

6.3 Operations Assistants working in shift has to follow the monthly shift operation

schedule provided to them by MCF/ISRO authority.

6.4 MCF reserves the right to redeploy the operation assistants for any other similar work

based on requirements.

6.5 Extended Working Hours: - Based on the requirement, the operation assistants should

be prepared to undertake the work during extended hours as well as on holidays.

6.6 Change in Working Hours: - The operation assistants shall also adhere to any changes

made in the present shift timings in the specified area of the Centre and shall follow the

said changed timings.

6.7 Operation Assistants should stay back till the reliever operation assistants relieves them

from duty.

7.0 Unit of measure for the work and Number of unit requirements:

• Work load is quantified in terms of daily units of work.

• All the assigned activities as detailed in the scope of work, carried out by one operational

assistant in one shift or one general shift of average 8 hours is considered as ONE

UNIT OF WORK.

• Requirement of number of units:

▪ The payment to the service provider will be done according to the actual number

of unit supplied or actual quantum of work units completed.

Sr.

NO

Number of units

required per shift per

day

(A)

Total number of units

required for three shifts per

day

(B)=A*3

Total number of units required

for shift duties per year

(C)=B*365

1 6

18

6570

8.0 Legal:

8.1 The Service Provider shall be a Registered Firm and not an individual and copy of such

valid registration certificate shall be provided along with the offer/bid mandatorily. The

bye-law of such establishment should permit undertaking of the assigned work failing

which the offer/bid will not be considered.

8.2 The Service Provider shall abide by the law of the land including, Contract Labour

(Regulation & Abolition) Act, EPF Act, ESI Act, Minimum Wages Act, Equal

Remuneration Act, Employees Compensation Act, Payment of Wages Act, Income Tax

Act, Goods and Service Tax Act or any new regulations/legislations enacted in this

regard and its compliance as applicable during the tenure of the Contract. Service

Receiver shall in no way be responsible for any default regarding statutory obligation.

The Service Provider always has to ensure compliance of the above provisions at the

time of submission of bill to the Service Receiver and while making payments to their

work-force during the currency of the Work Package.

8.3 The Service Provider will discharge all the legal obligations in respect of the work-

force engaged by them for the execution of the work in respect of their remuneration

and Service conditions and shall also comply with all the rules and regulations and

provisions of the law in force that may be applicable to them from time to time. The

Service Provider shall indemnify and keep indemnified ISRO/MCF from any claim,

loss or damages that may be caused to it because of any failure to comply with the

obligations under various laws. In case of any dispute, the decision of ISRO/MCF shall

be final and binding on the Service Provider.

8.4 The timely payment of remuneration to the work-force, remittance of EPF and ESI

(wherever applicable) shall be the sole responsibility of the Service Provider. For any

default about statutory obligation, the Service Provider is solely responsible. Wherever

workforce is not covered under ESI, Service Provider should provide Mediclaim Policy

for a sum of Rs.2,00,000/- each to their Workforce. The Original Mediclaim Policy

should be with the workforce and a copy of the same shall be submitted to ISRO/MCF.

No separate reimbursement towards such Mediclaim policy will be made.

8.5 The Service Provider shall also be liable for the remittance of all Taxes, Levies, Cess

etc., on account of service rendered by them to the concerned authorities from time to

time as per extant rules and regulations in the matter.

8.6 The Service Provider shall completely be responsible to maintain the Attendance,

remuneration paid, EPF and ESI or Comprehensive Mediclaim Policy as the case may

be. Governmental authorities shall have the right to inspect these records at any time

and take necessary penal action for non-compliance of these provisions, if any.

8.6.1 The Service Provider is fully responsible for timely claiming and disbursing

monthly payment of remuneration to their work-force engaged in MCF,

within the time limit prescribed in the relevant Act/Rules.

8.6.2 Payment disbursement shall be made to the Service Provider on monthly

basis for the actual units of work completed and on receipt of the invoice/bill

which is duly certified by the MCF-Focal Points and approved by concerned

Divisional Head/Group Head in MCF and submitted to the Accounts Officer,

MCF in the prescribed format together with the following documentary

proof.

i. Proof of payment of remuneration made to the work-force for the

preceding month.

ii. Proof of remittance of both Employees and Employer’s contribution

towards EPF, ESI or Medi-claim Policy, as the case may be, made for

the preceding month.

iii. The statements containing the names of the work-force engaged,

Account numbers, Total Units of work performed by each work-force,

contribution paid etc.

iv. The Service Provider should maintain basic records essential to provide

the details mentioned under clause 8.6.2 (i) to (iii) for verification.

v. Service Provider shall follow and comply all the terms and conditions

strictly failing which the offer/contract shall be liable for rejection at

any time without giving any notice.

8.6.3 The Service Provider shall make the payment to the work-force by the 7th

day of the succeeding month through the bank account of the respective

work-force. The Service Provider should issue signed wage slip/statement on

their letterhead to the work-force containing details of remuneration paid,

recoveries made etc. and copy of the same to be submitted to MCF along

with bill.

8.6.4 The Service provider shall engage the work-force as per the requirements

sought for by the Service Receiver for which the Service Provider shall

provide the bio-data along with the credentials of the workforce as per

Annexure-E.

8.6.5 Issue of Entry Pass: - For arranging Entry Pass to enter the Service Receiver’s

premises, the successful service provider should submit the details of the

work force as per Annexure-F along with the following documents:

(a) Police Clearance Certificate as at Clause 8.6.5(i);

(b) ID card issued by the Service Provider as at Clause 8.6.5(ii);

(c) Copy of the AADHAR/PAN Card

(d) Two copies of stamp size photographs;

i. Police Clearance Certificate: -

It is the responsibility of the Service Provider to arrange the character and

antecedents of the work-force engaged for duty. The Service Provider shall

engage the work-force who is not having any criminal background. The

character and antecedents shall be got verified through record check by

Service Provider at their own cost from the concerned Police authorities

(Police Clearance Certificate) and submit the original report.

ii. Identity Card to be issued by the Service Provider: -

The Service Provider shall issue necessary Identity Card in their firm's logo

to the work force deployed by them to MCF.

8.6.6 Any changes to the contract workforce shall be done by the service provider

only with prior intimation to the MCF-focal point.

8.7 The Service Provider shall submit to the respective Paying Authority of the Service

Receiver, the details of the monthly remuneration in the form of a pay-slip made by

them to their workforce including the deductions, by 7th of the following month.

8.8 In case, the Service Provider fails to comply with any statutory/taxation liability under

the appropriate law, and as a result, if ISRO/MCF is put under any loss/obligation,

monetary or otherwise, ISRO/MCF will be entitled to get itself reimbursed either out

of the outstanding bills against any of the Contract or from the Security Deposit to the

extent of the loss or obligation in monetary terms.

8.9 The Service Provider shall be bound by the details furnished by them to MCF while

submitting the tender or at any subsequent stage(s). In case, any of the documents

furnished by them is found to be false at any stage, it would be deemed to be a breach

of the Terms and Conditions of the Work Package Contract making the Service

Provider liable for legal action besides termination of Work Package Contract and

forfeiture of Security Deposit.

8.10 The Service Provider shall not be allowed to transfer, pledge, assign or sub Contract its

rights and liabilities under this Work Package Contract to any other agency.

8.11 The Service Provider shall be solely responsible for the redressal of

grievances/resolution of disputes relating to the work-force engaged by the Service

Provider. Service Receiver shall in no way be responsible for the settlement of such

disputes. Service Provider should maintain a record of grievances received from their

work force and action taken for settlement.

8.12 The Service Provider upon being served with the Work Package Contract by the Service

Receiver shall obtain all necessary Labour License from the concerned Labour

Department and the License shall be valid till the currency of the Work Package

Contract.

8.13 Any other terms, conditions or clauses not covered in this document shall be in

accordance with other statutory Rules / Acts applicable to DOS/ISRO.

8.14 The Partners or Shareholders or Directors or Executives or Officers of the Service

Provider shall not engage themselves as workforce under the Work Package.

8.15 The Service Provider shall furnish a certificate of "NO NEAR RELATIVE" to the effect

that no near relatives of the Service Provider is/are working/employed in MCF, Hassan

and the same certificate shall be executed on Rs.200/- Non-Judicial Stamp Paper duly

attested by Notary Public/Executive Magistrate by the Service Provider. In case there

are any "Near Relative “of the Service Provider is/are working/employed in MCF, their

EoI/Tender will be summarily rejected. The "NO NEAR RELATIVE" is explained

below: (The pro-forma is made available at Annexure-G).

The near relative (s) means:

a) “Spouse

b) The one is related to the other in a manner as father, mother, son(s) & son's wife

(daughter-in-law), daughter(s) & daughter's husband (son-in-law), brother(s) and

brother's wife, sister, sister-in-law, sister's husband (brother-in-law) in relation to

the Partner / Shareholders / Directors / Executives / Office bearers of the Service

Provider”.

8.16 In case of termination of Contract on its expiry or otherwise, the work-force engaged

by the Service Provider shall not be entitled to and shall have no claim whatsoever for

any kind of employment in MCF, Hassan and shall be made known by the Service

Provider to their workforce before being engaged.

8.17 The status of the Service Provider shall be that of an independent Service Provider. The

Service Provider and its work-force performing under this Work Package shall not be

the employees of MCF. Neither the Service Provider nor its work-force shall be

considered as employees of MCF. Such work-force has no right for subsequent

regularization.

8.18 The Service Provider shall not assign, transfer or convey in whole or in part, this

Work/Work Package to anyone. The Service Provider may also not delegate any of its

obligations or duties under this Work Package to anyone. The Service Provider may not

assign, pledge as collateral, grant a security interest in, create a lien against or otherwise

encumber any payments that may or will be made to the Service Provider under this

Work Package.

8.19 The Service Provider shall be bound to accept all instructions/ directions issued by the

MCF-Focal Point or any other person duly authorized by them relating to the execution

of the Work Package.

8.20 The Service Provider shall provide the required number of personnel for a shorter period

also in case of any exigencies as per requirement.

8.21 The Service Provider shall maintain a register for the execution of the work and get

endorsement of the same from the MCF-Focal Point every day for having completed the

work satisfactorily.

8.22 The details of work handled by the work-force, Supervisor and Establishment should be

kept secret and should not be divulged to any person or outside agencies. An undertaking

in this regard shall be provided by the Service Provider as specified in Annexure-H.

8.23 The Service Receiver reserves the right to reject any of the work-force engaged by the

Service Provider, if the presence or activity of such workforce is detrimental to the

interest or discipline or security of the Service Receiver. Suitable replacement for the

same shall be provided by the service provider with immediate effect.

8.24 The Service Provider is responsible to complete the quantum of work as specified in the

Work Package and as required by the Service Receiver and in case of absence of the

work-force, the Service Provider should provide suitable replacement and for this

purpose to ensure timely completion and the Service Provider shall keep a panel of work-

force whose Character and Antecedents are verified.

8.25 Service Provider shall be responsible for any act of indiscipline on the part of the

personnel deployed by them. Service Provider shall comply all the terms and conditions

of Contract. Failing which, their offer shall be rejected. Service Provider shall ensure

that their deployed personnel shall not addicted to tobacco, alcohol etc., and shall note

that tobacco, gutka etc., is not allowed inside the campus.

9.0 Financial:

9.1 MCF shall pay the rates agreed upon to the Service Provider on monthly basis on

completion of the specified quantity of work mentioned in the Work Package

9.2 The Service Provider’s profit shall remain Firm and Fixed during the currency of the

contract. The same shall be specifically mentioned as amount in Rupees in Rate Column.

9.3 The Service Provider shall ensure that the remuneration paid to workforce engaged shall

not be less than the wages fixed by the Dept / MCF i.e INR. 900.00 per work unit.

The wage is liable to revision, if the raise in minimum wage of highly skilled category as

per Ministry of labour and employment exceeds INR. 900.00. The applicable wages for

highly skilled category (Class-C city) will be re-fixed subject to submission of document

proof.

9.4 In case of breach of any conditions under the Contract, the Security Deposit shall be liable

to be forfeited by the Service Receiver. In addition, the Work Package Contract is also

liable to be terminated and any amount due to the Service Provider against any other

Contract from the Service Receiver is also liable to be appropriated.

9.5 In case of partnership firm, "power of attorney" should be signed by one person on behalf

of others. Any breach of these conditions by the Provider in relation to the Bidding

Establishment or Partner or Shareholders or Directors or Executives or Office Bearers, the

tender/work package contract will be cancelled, and earnest money/security deposit will

be forfeited at any stage whenever it is so noticed. The Service Receiver will not pay any

damages to the Service Provider. The Service Provider will also be debarred from further

participation in the concerned unit of the Service Receiver.

10.0 Submission of Bills and Payment:

10.1 The Service Provider's bills shall be submitted before 10th (Tenth) of every month with

due certifications to the respective Paying Authority.

10.2 The Service Provider shall make the payment to the work-force by the 7th day of the

succeeding month through the bank account of the respective work-force.

10.3 Reimbursement of Service Provider Bill : The bills shall submit in triplicate in respect of

a particular month in the first week of next month. The payment will be released by the

fourth week of the month after due verification of bill and records.

10.4 The payment under the Work Package shall be inclusive of the following components:

i. Wages as applicable to the contract.

ii. Contributions towards Employer’s Provident Fund.

iii. Service Charges.

iv. GST as applicable

10.5 Income Tax or any other Tax/Taxes/Fees/Cess/Levy as applicable and payable by the

Service Provider as per rules will be recovered from the monthly bills payable to the

Service Provider.

10.6 In case the Service Receiver is made liable to pay any statutory liability arising due to the

default of the Service Provider in relation to the Work Package Contract, the Service

Receiver shall be entitled to deduct/recover the same from the payment against the Work

Package Contract due to the Service Provider.

10.7 It is to be ensured that the wages paid by Agency/Service Provider/Contractor should not

be less than the minimum rates fixed by the Government/Department, all statutory

requirements such as PF, ESI etc., must be incorporated in detail.

10.8 Satisfactory service certificate should be obtained by the service provider in the prescribed

format from MCF-Focal point at Hassan for release of payment.

10.9 Service Provider shall provide attendance, pay bill, proof of salary paid and certified

photocopies of payment towards EPF, ESI etc., Payment towards EPF/ESI will be released

separately only after production of payment challans and declaration stating that “No

payment is due towards EPF/ESI in respect of persons deployed”.

10.10 A computerized monthly payment slip shall be issued to all contractor’s manpower at the

time of monthly payment. Service Provider shall submit each employee wise PF code No.

and ESI Code No. along with respective amount along with their claim for reimbursement.

11.0 Safety and Security:

11.1 The Service Receiver’s premises being a High Security Area, the work-force engaged for

the work by the Service Provider, will be required to follow the security requirements such

as possessing a valid Entry Pass issued by the Service Receiver and ID Card issued by the

Service Provider while entering the campus, maintaining high order of discipline while on

duty. It should be ensured by the Service Provider that only Indian Nationals above the

age of 18 years are included in the work-force and they should not have any criminal back

ground.

11.2 The Service Provider shall take all safety precautions required for the execution of the

work. They shall also be responsible for any loss or damage caused to MCF

Property/Personnel due to negligence of the workforce and shall make good the losses by

the Service Provider at his own cost, failing which cost thereof, shall be recovered from

the outstanding/running bills/Security Deposit of the Service Provider.

11.3 The Service Receiver shall not be responsible for any damages, losses, claims, financial or

other injury to any of the work-force engaged by the Service Provider in the course of their

performing the functions/duties, or for payment towards any compensation. The work-

force shall adequately be insured by the Service Provider against accidents including loss

of life as mentioned in Clause 12 hereunder.

11.4 The Service Provider shall solely be responsible for any theft, pilferage or misbehavior

committed by any of the work-force while carrying out the Service(s) and the Service

Receiver reserves the right to forfeit the Security Deposit.

11.5 In case, the work-force engaged by the Service Provider commits any act of

omission/commission that amounts to misconduct/indiscipline/ incompetence, the Service

Provider shall forthwith remove the workforce under intimation to the MCF-Focal Point.

The Service Provider shall replace immediately any of its work-force who is/are found

unacceptable because of security risks, incompetence, conflict of interest, improper

conduct etc. upon receiving written notice from MCF.

11.6 The work-force engaged by the Service Provider at MCF should not carry any

Technical/Electronic Gadgets inside the MCF Campus and shall follow all Security and

Safety norms as prescribed by the Service Receiver, from time to time.

11.7 The Service Provider shall ensure that the work-force engaged by them are disciplined and

do not participate in any acts prejudicial to the interest of the Service Receiver.

11.8 The Service Provider shall solely be responsible for the redressal of grievances/dispute

relating to work-force engaged.

11.9 The requirement of the quantity mentioned in the Work Package may vary and is subject

to change based on actual requirement of the Service Receiver. The Service Provider has

to complete any additional or sporadic requirement as required by the Service Receiver by

engaging additional work-force if any required. The payment will be based on the quantum

of work completed which should be duly certified by the authorized official of the Service

Receiver.

12.0 Compensation to Workforce

12.1 The Service provider shall take all safety precautions required for the execution of the

work. The Department will not in any way be responsible for any injury/damage that may

be caused to the service provider or their contract personnel during the execution of the

work.

12.2 In case of any injury or death caused to any of the persons during the course of engagement,

the responsibility shall solely rest with the Service provider. MCF/ISRO/DOS, Hassan

shall not be responsible for loss of life of the service provider’s personnel caused at

MCF/ISRO/DOS, Hassan site. The service provider shall alone be responsible for any

compensation for which they shall take adequate insurance policy/policies at their cost and

expenses from time to time.

12.3 For this purpose, without limiting any of the other obligations or liabilities, the Service

Provider concerned shall at their own expense take and keep a Comprehensive Insurance

for their workforce and for all the work during the execution.

12.4 The Service Provider concerned shall have to furnish originals along with premium receipts

and other papers related thereto to the concerned Contract Manager/MCF-Focal point

within 15 days from the date of commencement of the Contract.

12.5 The Service Provider should provide their unconditional acceptance to these guidelines in

their letterhead duly signed by their authorized signatory which is mandatory for

acceptance of their offer.

13.0 Joint and severe liability:

If the Service Provider is a joint entity, consisting of more than one partnership, corporation

or other business organization, all such entities shall be jointly and severally liable for

carrying out the activities and obligations of this Work Package and for any default of

activities and obligations.

14.0 Severability:

If any provision of this Work Package is determined by a Court of competent jurisdiction

to be invalid or unenforceable, such determination shall not affect the validity or

enforceability of any other part or provision of this Work Package.

15.0 Immunity from liability:

Every person who is a party to the Work Package is hereby notified and agrees that the

State, MCF and all its employees, agents, successors and assigns are immune from liability

and suit for or from Service Provider’s activities involving third parties and arising from

the Work Package.

16.0 Publicity:

The Service Provider agrees that they should not use the Name/logos of ISRO in any

manner, including commercial advertising or as a business reference, including ID cards.

Any violation will result in cancellation of the Work Package Order/Purchase Order

including forfeiture of Security Deposit.

17.0 Termination and Short Closing of Contract:

17.1 Under the normal circumstances, termination/short closing of the Work Package is not

foreseen. However, in case of repeated non-performance of the Work Package, owing to

deficiency of service or breach of Contract or cessation of the requirement, the Service

Receiver reserves the right to terminate the Work Package Contract wholly or partly by

giving a prior notice of not less than 30 days, without any obligation on its side.

17.2 If the Service Provider wants to withdraw the Work Package Contract voluntarily, a prior

notice of 30 days is required.

17.3 The Work Package is liable to be terminated without notice and the Security Deposit under

the Work Package Contract shall be liable to be forfeited in the following circumstances: -

17.3.1 For the breach of any material term, condition or provision of this Work

Package by Service Provider.

17.3.2 Any statement, representation or certification is false, deceptive or materially

incorrect or incomplete.

17.3.3 The Service Provider or any of its workforce and agents has committed or

engaged in fraud, misappropriation, embezzlement, malfeasance or

misfeasance.

17.3.4 If the Service Provider terminates or suspends their business, without giving

prescribed notice.

17.3.5 The Service Provider’s license or certification is suspended, terminated,

revoked or forfeited.

17.3.6 If the Service Provider failed to comply with any applicable law of the land.

17.3.7 In the event of sustenance of loss by the Service Receiver due to the premature

termination of Work Package Contract by the Service Provider, the same shall

be recovered from the Security Deposit.

18.0 Security Deposit:

The Service Provider shall guarantee faithful execution of the Contract in accordance with

the terms and conditions specified. As a performance security, the Service Provider shall

furnish security deposit for 10% of the total Work Package/Order value in the form of

Demand Draft/Fixed Deposit Receipt/Banker’s Cheque/Bank Guarantee issued by a

Nationalized/Scheduled Bank valid beyond 2 months from the date of completion of the

Contract or any other acceptable form. The Security Deposit shall not carry any interest

and shall be returned on completion of all the Contractual obligations. The security deposit

has to be executed within 15 days after the receipt of Work Package/Order as per our

specimen. The same will be provided at the time of release of Purchase Order/Contract.

19.0 Parallel/Adhoc Contract:

MCF reserves the right to enter into parallel/adhoc Work Package Contract with one or

more Service Provider in order to facilitate deployment of work-force during the currency

of the Work Package Contract for availing the same or similar Services.

20.0 Volume of work:

The requirement of work force purely depends upon the activities of MCF for the Work

package. The mere mention of the number of work-force against this Work Package

Contract does not by itself confer any right on the Service Provider to demand that work

relating to or any item thereof, should necessarily or exclusively be entrusted to the Service

Provider. The Service Receiver reserves the option for allocation of work force to meet

the works to be carried out and the Service Provider shall not have any right in this regard.

No guarantee can be given as to the definite volume of work which will be entrusted to the

Service Provider at any time or during the period of the Work Package Contract.

21.0 Penalty Clause:

Penalty charges will be applicable as under:

21.1 Any damage to the departmental materials occurring due to the negligence of the

service provider’s workforce will be charged as per the prevalent market rates.

21.2 The service providers shall ensure that the service personnel are wearing uniform

and shoes as per the above guidelines. In case of non-wearing of uniform and shoes,

a penalty up to a maximum of Rs. 100 per shift / person shall be levied and

recovered from running account bill. In this regard, the decision of the

MCF/ISRO/DOS is final.

21.3 If service provider fails to deploy the workforce as per schedule/requirement, a

penalty of 25% of the basic wage per unit will be imposed.

22.0 Force Majeure Clause:

In case, completion of job is delayed by any circumstances such as acts of god, sabotages,

civil commotion, riots, insurrections, revolutions, earthquake, fire, flood or other natural

events beyond the control of the Service Provider, which makes his work-force unable to

complete the tasks assigned to them in time, then the Service Provider shall give notice

within 15 days to the Service Receiver in writing of his claim for an extension of time. The

Service Receiver on receipt of such notice after verification if necessary may agree to

extend the period of Work Package as may be reasonable without prejudice to other terms

and conditions of Work Package.

23.0 Jurisdiction

The Courts in Hassan will have the jurisdiction to deal with and decide any matter arising

out of this Contract.

24.0 Applicable Law:

The Contract shall be interpreted, construed and governed by the Laws in India.

25.0 Special Terms & Conditions Pertaining to Service Contract/Responsibilities of

Service provider:

25.1 The Service provider shall indicate the telephone, Mobile & fax numbers, (Both

official and residential), e-mail address of the focal person of the company /

establishment for communication purpose.

25.2 The Service provider shall submit bio-data of all the proposed candidates along

with the relevant certificates. The candidates proposed by the Service provider shall

be subjected to appropriate screening test / interview by the technical experts of

MCF/ISRO/DOS for the required skills. Based on the above, MCF/ISRO/DOS,

Hassan will inform the list of selected personnel which becomes the active panel

for the service provider for deployment of candidates as and when needed.

25.3 Entry permit for the Service provider’s personnel will be issued by

MCF/ISRO/DOS, Hassan. To enable to issue entry passes, the service provider

shall submit the list of personnel. It is the responsibility of the service provider to

return/surrender the passes after expiry and in case of non-compliance in this

regard, MCF/ISRO/DOS, Hassan reserves its right to withhold his payment till such

time the passes are returned.

25.4 In case of loss of such entry permit, the same should be reported to local police as

well as Sr. Administrative Officer, MCF/ISRO/DOS, Hassan. Duplicate cards will

be issued only on payment as fixed by MCF/ISRO/DOS, Hassan.

25.5 All the Contract personnel deployed by the Service provider by virtue of this

contract shall remain the employees of the service provider only and they shall not

acquire any claim whatsoever for employment in MCF/ISRO/DOS, Hassan or right

for regularization as employees of MCF/ISRO/DOS, Hassan for continues

engagement under MCF/ISRO/DOS, Hassan. The services or the worker(s)

engaged by the service provider shall not have any right to claim for employment

based on the service provided through this service contract.

25.6 The Service provider shall also verify / certify the conduct of the work force at

frequent intervals. If any of the operation assistants misbehaves or commits any

misconduct, MCF/ISRO/DOS, Hassan reserves the right to refuse permission to

such persons to enter its premises, and such work force shall be withdrawn by the

Service provider immediately with suitable replacement.

25.7 The service provider and their contract operation assistants should abide by all

Security instructions of the MCF/ISRO/DOS, Hassan. They will not be permitted

to move in the campus without cause and shall not be permitted to do any work

other than the work assigned by the service receiver.

25.8 The Service provider and/or his operation assistants shall adhere to all the security

provisions of MCF/ISRO/DOS, Hassan. Service provider and his operation

assistants are responsible for any violation of security provisions and

indiscipline/agitation when they are inside the MCF/ISRO/DOS, Hassan. Any

resultant liabilities/damages due to violation / indiscipline /agitation shall be borne

by the service provider.

25.9 The Service provider should replace operation assistants not performing the duty

properly and those violating the security, safety and other guidelines of

MCF/ISRO/DOS, Hassan. Frequently manpower change is not desirable by service

provider.

25.10 The personnel so engaged are required to turn up for duty well in advance in proper

and clean uniform dress during duties

25.11 The Service provider shall not change the existing contract operation assistants

without the consent of MCF/ISRO/DOS, Hassan. Identified operation assistants

shall not be deployed for any other work/contract during the currency of the

contract.

25.12 MCF/ISRO/DOS, Hassan will not, in any manner be responsible for any act,

omission or commission of the workers engaged by service provider and no claim

in this respect will lie against MCF/ISRO/DOS, Hassan. If any such claim is made

against MCF/ISRO/DOS, Hassan by any worker or his/her heirs engaged /

employed by the service provider, which MCF/ISRO/DOS, Hassan is obliged to

discharge by virtue of any statute or any provision of law and rules due to mere fact

of the workers of the Service provider working at MCF/ISRO/DOS, Hassan

premises or otherwise, the Service provider will be liable to indemnify /reimburse

MCF/ISRO/DOS, Hassan all the money paid in addition to the expenses incurred

thereon.

25.13 MCF/ISRO/DOS, Hassan shall have the right to advise the Service provider to

terminate the services of any employee for any violation of security provisions

and/or for indiscipline/violent behavior, agitation, instigating other peaceful works.

In case of such advice, Service provider shall comply with the same immediately.

25.14 In case while on duty and during the course of engagement in the work premises of

MCF/ISRO/DOS, Hassan under this contract, if any of the service provider’s

workforce meet(s) with any injury, indisposition due to accident or other natural

calamities, the service provider shall ensure that immediate and adequate medical

aid viz., First- aid and subsequent treatment facilities are provided to the

person(s)concerned free of cost and without fail. In addition, the Service provider

shall also be liable for meeting the statutory liabilities under the ESI/Group

Insurance /EPF or work men’s Compensation Act as detailed.

25.15 Operation Assistants should keep working area neat and clean, good

cooperation/coordination with fellow colleagues and obey the instruction given by

shift manager/Deputy Managers and other senior engineers.

25.16 Monthly nominal operation assistance duty plan will be provided to operation

assistants by respective Deputy Managers.

25.17 Operation Assistants should attend the duty with neat formal dress and shall

maintain absolute integrity, devotion to duty, punctuality, discipline and proper

office decorum.

25.18 Supply of Uniform from Service Provider: Service Provider shall provide suitable

uniform to the workforce, for carrying out the activities. This includes Cloth, shoe,

cap, helmet etc., as per the standard safety procedure.

25.19 The Service provider shall bring the terms and conditions of this contract to the

notice of each contract personnel engaged/positioned by them from time to time.

26.0 Arbitration:

In the event of any dispute or difference arising out of or in connection with this order,

such dispute or difference shall be settled amicably by mutual consultation or through the

good offices of the respective parties. If such resolution is not possible, then the unresolved

dispute or difference shall be referred to the Sole Arbitrator in accordance with the rules

and procedures of Arbitration and Conciliation Act of 1996 as amended from time to time.

The arbitral award of the Arbitrator shall be final and binding upon the parties and the

expenses for the arbitration shall be paid as may be determined by the Arbitrator.

The Arbitrator may with the consent of both the parties extend the time for making the

Award. The Arbitration shall be held at Hassan, Karnataka.

Annexure –A

DETAILS OF THE BIDDER’S ESTABLISHMENT

(To be provided by the Bidder with each EoI/Tender)

PASSPORT SIZE PHOTO

OF THE PERSON SIGNING

EoI/Tender TO BE

PASTED HERE

1 Name of the Bidder/Tendering

Company/Firm/Agency

2(a) Full Address of the Registered Office

2(b) Telephone No. & Mobile No.

2(c) Fax No.

2(d) E mail address

3 Full Address of Operating Branch Office, if any

3(a) Telephone No. & Mobile No.

3(b) Fax No.

3(c) E mail address

4 Indicate the Organizational status of the Service

Provider

5

Under which Act/Rule the Service

Provider/Bidder/Tendering

Company/Firm/Agency is registered

6 Registration No. & Date of Registration

7

Name of the Proprietor/Manager/

President/Secretary/Chief Executive with

address and contact phone No.

8

Name of Partners/Shareholders/

Directors/Executives/Officers of the Service

Providers as defined under clause 8.18 of the

General Terms and Conditions of the Work

Package (If required attached additional sheet)

9

Whether any of the persons mentioned in serial

No.7 & 8 are being included as a part of the work

force

10

Whether any near relative of the

Proprietor/Office bearers is/are working in

MCF, if so details (Please see Annexure-G)

11

Whether any known employee (other than

above) is working in MCF (give details)

12

Copy of the Memorandum of Association &

Bye-Law of the Company/Society/Firm/

Establishment in full.

12(a).

Indicate the relevant clause of the

Memorandum/Bye-Law enabling the Service

Provider to undertake Work as under clause 8.1

of the General Terms and Conditions

13 Valid PAN No. & Year

14 Valid TAN No. & Year

15 Valid AADHAR Card No./Udyog AADHAR

Card No.

16 Valid Goods & Service Tax Registration No. &

Year

17 Valid EPF Registration No. & Year

18 Valid ESI Registration No. & Year

19

Bank Account Details of the Service Provider

Name of the Bank

Account No.

IFSC Code

20

The details of the Works of similar nature handled by the tendering firm/Agency during

the last 03 years to any CPSU/State PSU shall be submitted in the following format and

documentary proof should be attached.

Contract period

Sl.

No.

Details of Client along with Address, Telephone

& Fax No.

Value of

Contract

(Rupees

in

Lakhs)

From To

(a)

(b)

(c)

(d)

21 Details of Service Tax collected and remitted during the last 03 years or for applicable

years if less than 03 (documentary proof should be attached)

Sl.

No.

Details of Client along with

Address, Telephone & Fax

No.

Contract period Amount of Service

Tax Collected in Rs.

Amount of

Service Tax

remitted to

Government

in Rs. From To

(a)

(b)

(c)

22

Whether the Service Provider/Bidder provides

work-force to any Establishments in

Bengaluru/Hassan other than MCF, Hassan. If

so, give the details

Note:- 1. If any of the above columns are kept unfilled and not supported by documentary

proof, such EoIs/Tenders will be summarily rejected by the Service Receiver.

DECLARATION

I/We hereby declare that the information furnished above are true and correct to the best

of my/our knowledge and belief.

Date : ………………… (Signature of Authorized Signatory with Seal)

Place : ………………… Name in full :

ANNEXURE-B

DECLARATION BY THE BIDDER

(To be provided by the Bidder with EoI/Tender on the letter head of the Bidder)

1. I/We, … … … … … … … ... ... … ... … … … … … … … … … … … Son/Daughter/Wife/

Husband of Shri/Smt. … … … … … … … … … … … … … … … … … … … … ...

(Proprietor/Partner/Director/Authorized Signatory of the Firm), I am competent to sign the

declaration and execute this EoI/Tender.

2. I/We have carefully read and understood all the enclosed terms and conditions and

undertake to abide by the same.

3. The information/documents furnished along with the above application are true and

authentic to the best of my knowledge and belief. I/We am/are well aware of the fact that

furnishing of any false information/fabricated document would lead to rejection of our

EoI/Tender at any stage besides liabilities towards prosecution under appropriate law.

4. I/We agree to pay the Remuneration to the work-force in time not less than the Minimum

Remuneration fixed by the Ministry of Labour and Employment, Government of

India/State Government and remit the EPF and ESI or Medi-Claim Policy of both

Employee’s as well as Employer’s without fail to the concerned Government Authorities

regularly.

5. I/We also agree to strictly abide by all the statutory requirements/provisions relating to

labour laws as prevailing from time to time.

6. I/We also agree to engage only that work-force whose character and antecedents are

verified through Police Clearance Certificate for carrying out the work at MCF Hassan

7. I/We also agree to submit the monthly bills/invoices to the Paying Authority before 5th of

the following month itself with due certification.

8. I/We also agree to strictly provide self-attested proof of crediting remuneration to the Bank

Account of our work-force by 10th of every month to MCF.

9. I/We also agree to adhere to clause 8.18 & Clause 12 of the General Terms and Conditions

of the Work Package.



ANNEXURE-C

DECLARATION BY THE SERVICE PROVIDER REGARDING COURT CASES

(To be provided by the Service Provider on the letter head of the Provider)

I/We hereby undertake that our establishment do not have any legal suit/criminal case

either pending against me/us/Partner(s)/Proprietor or any of our Directors (in the case of Company)

or being contemplated and have not been earlier convicted on the grounds of moral turpitude or

for violation of laws in force.

OR

I/We hereby undertake that our establishment is having the following legal suit/criminal

case pending against me/us/Proprietor/Partner (s)/Directors (in the case of Company), of which

the details are furnished below:

Sl.

No.

Case Number and the details of the

Honorable Court Nature of the Case

Name of the Parties

involved

1

2

3

Note : Strike out whichever is not applicable.



ANNEXURE-D

COMPLIANCE STATEMENT

(to be provided by the Bidder with EoI/Tender on their letter head)

Sl. No. Particulars YES/

NO

1 Whether a copy of the Establishment Registration Certificate is enclosed

2 Whether a copy of PAN Card is enclosed

3 Whether a copy of TAN Card is enclosed

4 Whether a copy of the AADHAR Card/Udyog AADHAR Card in enclosed

5 Whether a copy of last 3 years IT return filed by the establishment (Form-16)

is enclosed

6 Whether a copy of the valid Goods and Service Tax Registration Certificate is

enclosed

7 Whether a copy of the valid E.P.F. Registration Letter/Certificate is enclosed

8 Whether a copy of the valid E.S.I. Registration Letter/ Certificate is enclosed

9 Whether a copy of the valid Registration/License obtained with the Labour

Department is enclosed.

10 Whether copy of Financial Statements like Profit & Loss Account, Balance

Sheet etc., in support of financial turnover of the establishment is enclosed

11 Whether copy of Statement of Bank A/C for the last financial year in the name

of the Establishment is enclosed

12 Whether, the Service Provider/Bidder have executed similar nature of Contract

for supply of work-force in ISRO or any other Central/State Government

Department/Office or PSU/PSE for the last 3 years (Proof should be enclosed)

13 Whether Contract/Order copy of similar work carried out by the Service

Provider/Bidder to any Government Organizations/PSUs with a minimum

workforce of similar qualification of 30 Nos. as on the date of submission of

tender is attached

14 Whether the Annexure-A (Details of the Bidder’s Establishment) is duly filled

in and signed

15 Whether the Annexure-B (Declaration by the Service Provider/Bidder) is duly

filled in and signed

16 Whether the Annexure-C (Declaration by the Service Provider/Bidder

regarding Court Cases) is duly filled in and signed

17 Whether the Offer is valid for minimum 90 days from the date of opening of

the tender

18 Whether the certificate regarding "NO NEAR RELATIVE" duly attested by

Notary Public/Executive Magistrate in Rs.200/- Non-Judicial Stamp Paper

attached. (Annexure-G)

19 Whether the bye-law of your establishment as contemplated at Clause-8.1

attached

Date: ………………… (Signature of Authorized Signatory with Seal)

Place: ………………… Name in full:

Annexure – E

BIO-DATA OF THE WORK-FORCE TO BE ENGAGED

(to be provided by the Service Provider against each Work Order)

1 Work Package No. & Date

2 Name (BLOCK LETTERS) Shri/Smt./Kum. *

3 Sex Male/Female*

4 (a) Religion/Caste

(b)Category

(SC/ST/OBC/PH/Ex-Service)

5 Nationality

6 Date of Birth (DD-MM-YY)

7 Name of the Parent/Guardian Shri/Smt.*

8 Relationship with the

Parent/Guardian

Father/Mother/Spouse*

9 Marital Status Married/Unmarried*

10 AADHAR Card No.

11 Educational Qualification

Sl.

No.

Qualification Name of the Board/

University

% of

Marks

Class/

Division

i.

ii.

iii.

iv.

12 Experience ..…………..Years …………. Months

Name of the establishment Period Nature of Work

From To

i.

ii.

iii.

iv.

13 Identification marks (as per

SSLC Book)

1.

2.

14 References (Two reputed

persons in your locality)

15 Present Address

House No./Name

Place/Street

Post Office

District

State

PIN Code

Phone

16 Permanent Address

House No./Name

Place/Street

Post Office

District

State

PIN Code

Phone

17 ID Proof Voter ID/PAN Card/Driving

License/Passport/AADHAR*

* Strike whichever is not applicable

(Please enclose copies of proof for age, qualification, experience etc.)

I, ……………………………………………………………………, declare that all the

above-mentioned details are true and correct in my knowledge. I also declare that no criminal case

is pending against me in any court of law.

Date: Signature:

Place: Name:

-------------------------------------------------------------------------------------------------------

(ON THE LETTER HEAD OF THE SUCCESSFUL PROVIDER)


I enclose the Bio-data / details of the following Work force. I have verified and found out

that the Bio-data / details furnished are correct to the best of my knowledge and belief.

(Signature of Authorized Signatory

of the Service Provider with Seal)

Name in full:

Date: …………………

Place: …………………

Annexure – F

FORM FOR ISSUING ENTRY PASS BY SERVICE RECEIVER

(ON THE LETTER HEAD OF THE SUCCESSFUL PROVIDER)


1 Work Package No. & Date

2 Name of the Worker

(BLOCK LETTERS)

Shri/Smt./Kum. *

3 Sex Male/Female*

4 (a) Religion/Caste

(b)Category

SC/ST/OBC/PH/Ex-Service)

5 Nationality

6 Date of Birth (DD-MM-YY)

Blood Group

7 Name of the Parent/Guardian Shri/Smt.*

8 Relationship with the

Parent/Guardian

Father/Mother/Spouse*

9 Marital Status Married/Unmarried*

10 AADHAR Card No.

ID Card No. & Date of issue

(issued by the Service Provider

by Numerical Code)

PAN Card No. & Year

11 Educational Qualification

Sl.

No.

Qualification Name of the Board/

University

% of

Marks

Class/

Division

i.

ii.

iii.

iv.

13 Identification marks (as per

SSLC Book)

1.

2.

EPF No.

ESI No.

E-mail

Mobile No.

15 Present Address

House No./Name

Place/Street

Post Office

District

State

PIN Code

Phone

16 Permanent Address

House No./Name

Place/Street

Post Office

District

State

PIN Code

Phone

17 ID Proof Voter ID/PAN Card/Driving

License/Passport/AADHAR*

Police Verification Details Document

No.

Issue Date

(Please enclose copies of ID Proof)

Verified from the records and found correct to the best of my knowledge and belief.



Name in full:

Date: …………………

Place: …………………

ANNEXURE–G

PROFORMA FOR NO NEAR RELATIVE(S) CERTIFICATE *

I

_________________________________________________________________________

S/o Shri/Smt. ______________________________________________________________ on

behalf of

_______________________________________________________________________

hereby certify that none of my/our relative(s) as defined in clause 8.15 of the General Terms and

Conditions for Work Package is/are employed in MCF. In case at any stage, it is found that the

information given by me/us is false/incorrect, the Department/ISRO shall have the absolute right

to take any action as deemed fit, without any prior intimation to me/us.



Name in full:

Date: …………………

Place: …………………

* To be executed on Rs.200/- Non-Judicial Stamp Paper & attested by Notary

Public/Executive Magistrate by the Provider.

ANNEXURE–H

UNDERTAKING BY THE SERVICE PROVIDER

(to be submitted by the Service Provider in their letter head to the Service Receiver)

I, ……………………………………………. (authorized person of the Service Provider),

……………………………… (Designation) of M/s……………………………...(Service

Provider’s name and address) participating in the tendering process for award of work under the

Work Package Contract in MCF, Hassan do hereby undertake that:

1. I have read and understood the General Terms and Conditions of the Work Package.

2. I as well as the workforce to be deployed by me/our firm will maintain confidentiality of

the work awarded to us and will not divulge any information that has come to my/our

knowledge during the course of the execution of the Work in MCF/ISRO for the

Government.

3. I as well as the work force to be deployed for carrying out the work will not retain or

remove any drawings, electronic records or any documents related to such work from the

premises of MCF/ISRO and do not take any photograph or make copies or extracts from

them.

4. I as well as the work force do not divulge any information or confidential matters either

during or after the term of the Work Package Contract for my or our own benefit or for the

benefit of others.

5. I understood that in case of violation of the terms and conditions of the Work Package and

this undertaking, MCF Hassan has the right to cancel the Work Package Order including

forfeiture of Security Deposit in addition to initiation of appropriate legal action/remedies.

6. I understood that strict compliance of this undertaking is a condition for award of the work

under Work Package.

Dated this the ……………………day of ………………….…… 2020

at………………….………



Name in full:

Date: …………………

Place: …………………

ANNEXURE–I

COMPLIANCE STATEMENT TECHNICAL

(to be provided by the Bidder with EoI/Tender on their letter head)

Date: ………………… (Signature of Authorized Signatory with Seal)

Place: ………………… Name in full:

Sl. No. Particulars YES/ NO

1 Whether service provider is agreed to point 1.0 to 1.7 of ANNEXURE-1




5 Whether service provider is agreed to point 5.0 of ANNEXURE-1




















