Government Services Analyst Briefing

March 11, 2011

Xerox Overview

Jim Lesko

Vice President

Investor Relations

ServicesOperationalExcellence

Document Technology

Mid-Range Entry

High-End

Strategic Direction

Core Strengths Growth DriversBusinesses

Advance customized digital printing

Expand Distribution

OurBrand

GlobalPresence

Renowned Innovation

Expand BPO & ITO Globally

Extend lead inDocument Outsourcing

Document Outsourcing

ITOutsourcing

Business ProcessOutsourcing

Services

Leverage Innovation

Tom BlodgettChief Operating Officer, Commercial

ACS, A Xerox Company Operations Organization Chart

David BywaterChief Operating Officer,

Transportation and Government Healthcare

Kevin KyserChief Operating Officer, IT Outsourcing Solutions

Lynn Blodgett

President, Chief Executive Officer

Joe DohertyChief Operating Officer, Government Solutions

Note: These charts are illustrative only and do not show all organizations or reporting relationships.

GovernmentOperations

CommercialOperations

9:30 – 10:00 am Breakfast

10:00 – 10:10 am Xerox Overview and Introductions Jim Lesko

10:10 – 10:30 am Government Services Overview David Bywater

10:30 – 11:00 am Government Healthcare Will Saunders

11:00 – 11:30 am Transportation Dave Amoriell

11:30 – Noon Government Solutions Joe Doherty

Noon – 12:15 pm Break

12:15 – 1:30 pm Lunch and Roundtable

Agenda - Government Services Analyst Briefing

Government Overview

David Bywater

Chief Operating Officer

Transportation and Government Healthcare

Slide 8

Our Growth

ACS increases international footprint &

transportation vertical

ACS strengthens

customer care capabilities

1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2002 2003 2004 2005

ACS listed on New

York Stock Exchange

ACS extends imaging services

capabilities (Dataplex)

ACS enters commercial healthcare

market

ACS further expands BPO & ITO

capabilities with acquisitions of

Genix & Unibase B&D

ACS makes major moves into state healthcare vertical ACS merges

commercial operations

ACS enters commercial market

founded

ACS expands

ITO services

ACS enterstransportation

vertical

ACS divests bank data

processing

ACS enters into Federal market

vertical

ACS launches vision to be the leading

BPO services company in the world

ACS expands finance & accounting

BPO business

ACS enters HR BPO market space

ACS expandsstate & local government vertical

ACS goes public

onNASDAQ ACS

deepens transportation vertical

ACS extends into ERP/ASP

market

ACS builds up education &

healthcare verticals

ACS grows healthcare vertical

ACS boosts commercial ITO

business

CES

ACS greatly expands state

& local government vertical

IMS

ACS merges government operations

ACS acquires HR consulting

and outsourcing businesses

2006

ACS bolsters learning

solutions HRO capabilities

ACS adds SAP capabilities

ACS expands cost recovery services

(Primax)

2007 2008 20092000

Revenue in Billions

$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

$3.0

$3.5

$4.0

$4.5

$5.0

$5.5

$6.0

ACS extends health & human

services offerings

ACS divests staffing & task order services of

federal business

2001

ACS divests non-core operations

(ATMs/Consulting)

ACS enhances healthcare vertical

ACS expands healthcare BPO

services offerings

ACS enhances go-to-market strategy, re-aligns commercial

operations

ACS expands customer care

capabilities

ACS expands customer

care capabilities eServices

The Power of Xerox Services inPublicSector

IT Services

Business Process Services

Document

Services

proprietary workflow & process expertise

Federal /Central Govt solutions

State/Provincial Govt solutions

Local /Municipal Govt solutions

customer care

transaction processing

document management

managed print services

information technology business & technology consulting

application development & maintenancesystems integrationenterprise software

hardware

Xerox is uniquely positioned in all three service areas

We operate 9 Lines of Business (LOBs) with diverse service offerings and focused management

• Wireless customer care: customer acquisitions, device support, loyalty plans & collections

• Retail: supply chain efficiency, inventory mgmt., data collection

• Travel: back office processing, customer care, on-line check-in

• Transportation & Logistics: admin., customer care, marketing, consulting

• Data center outsourcing

• Network management services

• Desktop management

• Help desk

• Remote Infrastructure Management

IT Services

BPS Customer CareGovernment Healthcare

BPS - Business Process

Solutions Operations (≈ 9%)

ITO – Commercial IT Services (≈ 15%)

GHS – Government

Healthcare (≈ 9%)

HR, F&A, Education

HRS – Human Resource Services (≈ 13%)

• HR Consulting: retirement, health, compensation

• HR Outsourcing: Employee service center, data management, payroll

• Total Benefits Outsourcing: 401(k), pension, health self-service portal

• Learning: technology services, content development, administration

State, Local & Federal

GSG – Government Solutions (≈ 18%)

• Healthcare payer claim processing, billing, payment, reconciliation,

• Healthcare payer customer care, web-based self service

• Cost recovery, audit, cost avoidance

Healthcare Payer

HPI – Healthcare, Payer &

Insurance (≈ 9%)

• Electronic toll collection

• Fare payment & collection

• Commercial carrier solutions

• Automated motor carrier tax & regulatory processing

• Public safety photo enforcement

• Traffic & parking management

• DMV customer care

Transportation Solutions

TSG – Transportation Solutions (≈ 12%)

Healthcare Provider

HPA – Healthcare Provider &

Applications (≈ 6%)

• Consulting solutions

• Revenue cycle management

• Analytical care management & workflow solutions

• Application services

• Commercial Education: student loan svcg, student financial aid, enrollment management

• Financial Services: data processing services to auto finance & leasing

• Mortgage: imaging, processing, admin

• Financial: credit card applications & customer care, lease administration

• Finance & Accounting: A/P, A/R, close process, procurement, treasury & cash mgmt., expense reimbursement

Financial Services

FSG - Financial Services

Group (≈ 9%)

Government LOBs

Note: Revenue contributions are approximate

• State: Card payment services for government entitlement benefits, Treasury and tax compliance solutions, IT managed services , disaster housing restoration services

• State Human Services: Child support enforcement systems and payment processing, document mgmt, eligibility systems, customer care, IT services, application maintenance

• Local: IT services, government records mgmt, public safety and justice systems, firehouse records

• Federal: transaction processing, document management, customer care, payment processing, loan servicing, IT services

• Medicaid administrative & fiscal agent solutions

• Pharmacy benefits management

• Eligibility services / Health Insurance Exchange (HIX)

• Health Information Exchange (HIE) / Care coordination management

Government Services Revenue MixOperating Profit %

Revenue Growth

Government

Solutions Group

Transportation

Solutions Group

Government

Healthcare

Solutions

Future margins depend on revenue mix

Leverageable platforms drive highest margins

Note: The graphic is a relative representation of the government services ongoing lines of business

ACS Operational Excellence

Core CompetenciesCore CompetenciesCore CompetenciesCore Competencies

ACSACSACSACS’’’’ Operational Excellence focus across all lines of Operational Excellence focus across all lines of Operational Excellence focus across all lines of Operational Excellence focus across all lines of business is a key differentiatorbusiness is a key differentiatorbusiness is a key differentiatorbusiness is a key differentiator

Operate

Execute

Plan

GHS GSG TSG BPS HPI

HRS

ITO

HPA

FSG

Strategic Business Unit Driven Model of doing BusinessStrategic Business Unit Driven Model of doing BusinessStrategic Business Unit Driven Model of doing BusinessStrategic Business Unit Driven Model of doing Business

Achievement Based CompensationAchievement Based CompensationAchievement Based CompensationAchievement Based Compensation

Process Engineering SkillsProcess Engineering SkillsProcess Engineering SkillsProcess Engineering Skills

World Class TechnologyWorld Class TechnologyWorld Class TechnologyWorld Class Technology

5555

4444

3333

2222

1

Global Production ModelGlobal Production ModelGlobal Production ModelGlobal Production Model

6666 Proprietary Workflow SoftwareProprietary Workflow SoftwareProprietary Workflow SoftwareProprietary Workflow Software

Core CompetenciesCore CompetenciesCore CompetenciesCore Competencies

Lines of Business

Government Healthcare

Will Saunders

Group President

Government Healthcare

Government Healthcare Quick Facts

We provide comprehensive services that enhance the entire healthcare ecosystem.

U.S. states supported by government health services

34 Billion dollars in provider payments distributed annually

50

Million health program claims processed annually

570 Employeesfocused on government healthcare

3,400 Billion dollars in drug expenditures managed per year

13

Million calls and faxes processed every year by our call centers

3.5 Of U.S. insured patients are touched by our services

2/3 Years government health program experience

40

Million people served by government health services

36

Government Healthcare Position in Portfolio

Government Healthcare Revenue Split

Operating Profit %

Revenue Growth

Government Solutions Group

Transportation Solutions Group

Government Healthcare Solutions

Healthcare Eligibility

InformedHealth

Pharmacy Benefits Management

MMIS

Note: The graphic is a relative representation of the government services ongoing lines of business

US Government Healthcare Market: ContextStates desperately need help

� States facing record budget deficits

� Medicaid is largest line item in state budgets (~$350B)

� Population of older, sicker, and more diverse recipients going forward

� States willing to look at new models; want “roadmap”

� Complexity of procurements is increasing

� States open to new risk sharing arrangements

Stimulus funds driving healthcare information technology (HIT) adoption

� Electronic Health Records (EHRs)

� Health Information Exchanges (HIEs)

� Cost and quality of care are at forefront

Payment integrity and transparency critical

� Scrutiny for overpayment and fraud is growing and will continue to grow

� Transparency of financial relationships between industry providers will be reviewed

Managing long-term care spend becoming increasingly important

� ~9M U.S. citizens over age 65 will need long-term care (LTC) in 2011; number expected to rise to 12M by 2020

� States need improved management of LTC population to ensure quality care in appropriate setting (at right price)

Healthcare reform expanding market

� 17M+ new Medicaid enrollees by 2014

� Health Insurance Exchanges (HIXs) required by 2014

� Analytics

� Patient Record Management and Claims Processing

� Revenue Cycle Management

� Systems Integration/ EMR Consulting

� Analytics

� Customer Care

� Transaction BPO

� Communication Services

� Cost Avoidance and Recovery

� Customer Care

� Membership / Billing

� Third-Party Liability

� Transaction Processing

� Eligibility/Health Insurance Exchanges

� Fraud and Abuse

� Health Analytics

� Health Information Exchange/Electronic Health Record

� Medicaid Fiscal Agent and MMIS

� Pharmacy Benefits Management

� Long-term Care/Home and Community Based Services

� Actuarial Services

� Benefit Consulting

� Communications

� Plan Administration

Broad and Deep Healthcare Offerings and Expertise

Evidence Based

Medicine

Cost of Care Focus

Specialization and New Markets

Innovative Culture

Connecting End-to-End Ecosystem

Best in IndustrySolutions

Market Depthand Breadth

Providers Payers Pharma / Life Sciences

Government Employers

Government Healthcare: 34 States and Growing

MMIS: Platform for Comprehensive Program Management

State Level Registry – Meaningful Use Attestation

Integration of Health Information Technologies

State of Mississippi

• State of Mississippi needed an electronic solution to

− support providers in receiving ARRA dollars for HIT utilization

− capture Meaningful Use data

− report and measure provider clinical data on Medicaid population

• Captures Meaningful Use data and is able to exchange data with HIE

• Measures HIT usage for provider

• Captures provider quality measures and outcomes

• Provides affirmation of industry transaction standards

• HIE & MMIS integration

• SLR solutions meets federal requirements

• Provides administrative savings• Increases funds to the state• Decreases fraud • Increases reporting and compliance

The Solution The ResultsThe Challenge

• Needed to improve delivery of healthcare information to providers, pharmacists and consumers

eHealth offerings Deliver Financial Savings

Missouri Medicaid Electronic Health Records

$280MSavings

• Customer program was incubator for HIE innovation

• Over 3,500 physician sites enrolled

• EHR offerings contribute to $280 million in savings over 4 years

• Reduced administrative costs

• Improved quality of care

• Suite of electronic health record applications (EHR) supported by a comprehensive clinical rules engine delivers actionable information to empower providers

• Full medical and pharmacy claims history and enable authorization capabilities for prescriptions and effective billing

• Give actionable and accessible information to providers, pharmacists and consumers

The Solution The ResultsThe Challenge

Leader in Medicaid and Statewide HIE Market

AlabamaWyomingKentuckyMissouriCalifornia (awarded)Iowa (awarded)

Home and Community Based Services ImproveCare Quality Without Increasing Costs

Higher Quality Care for Less

State of Louisiana

• Growing elderly population placed burden on long-term care provider network and State healthcare budget

• Most care recipients prefer remaining home to long-term care facilities

• Nursing Home Diversion program

• Conducted 20,000 in-home assessments for suitability

• Compiled and analyzed data, developed care plans and then submitted recommendations to State for approval

• Short term: program participants receive higher quality care without increasing costs

• Long term: savings could reach $200 – 300K per year

The Solution The ResultsThe Challenge

Growth Focus Areas

Innovation

Government Healthcare Chief Innovation Officer Mark Tripodi

Innovation Focused on Healthcare Reform

Leverage Xerox Research Group

Innovation Areas

• HIE - #1 Medicaid HIE Vendor/1st to market

• E-Prescribing

• Meaningful Use Attestation - State Level Registry

• Technology as a Service - PHI Secure

• Care and Quality Improvement Through Internal and External Solution Integration

� Long-term Care/Home and Community Based Services

OrganicStrong Hunter and Farmer Model

Penetrate, Radiate and Replicate

Focuses for Organic Growth

• HIE/EHR Adoption, Integration and Data Analytics

• Insurance Exchanges, Medicaid Eligibility and Enrollments

• New Web-Based and Mobile Self-Service Capabilities

• Clinical Care Coordination

AdjacentMarkets

New Capabilities, Customers or Markets

Cultural Fit, Strong Management Team and Working Business

Adjacent Markets

• Accountable Care Organizations

• Consumer-driven Insurance Exchanges

• Government-driven Physician and Hospital Services

• Clinical Informatics

• Clinical Pharmacy Program Expansion

Transportation Solutions Group

Dave Amoriell

Executive Vice-President & Group President

Million parking violations processed

Billion dollars in toll collected annually for our clients

Billion dollars in fuel tax and registration revenues processed annually

Countries use ACS solutions in transportation

Worldwide rank in

transportation

services to

governments

Billion transit fare transactions processed annually

Percent of electronic toll collection processed in the U.S.

Million and more

public transport

tickets processed

daily

15 3 5

30 #1

37 10050

A Recognized Leader in Transportation

Percent of the Nations busiest airports rely on ACS parking technology

40

Government Solutions Position in Portfolio

Public SafetySolutions

TransportationSystems & Services

PublicTransport

Operating Profit %

Revenue Growth

Government Solutions Group

Transportation

Solutions Group

Government Healthcare Solutions

Note: The graphic is a relative representation of the government services ongoing lines of business

Why Transportation Solutions?

Attractive government market

� Estimated $11 billion dollar global transportation market

� Projected three-year growth of 5-9% across our core markets around the world

� Global tolling market is estimated at $5 billion for products and services; and significant activity is projected in next 2-3 years (estimated up to additional $1 billion in projects)

� Global public transportation fare collection is estimated at $1.8 billion dollar market

� Overall, U.S.A. red-light photo enforcement market is estimated to be growing at 30%

Complements ACS strengths

� For more than 20 years, we’ve worked hand-in-hand with transportation clients in over 30 countries.

� We’re the largest provider of transportation services to governments worldwide. From fare collection to toll solutions, from back-office processing to infrastructure installation, we provide systems and services that help solve intractable transportation problems.

Fiscal stress on governments plays to our strengths

� Our services address our clients needs by: reducing costs, streamline operations, improve accuracy, quality and productivity and by freeing up their time and money to focus on their core business.

� Many of our solutions create revenue for our clients

in Transportation Services to Governments Worldwide

#1

Edmonton, CA

Toronto, CA

Washington DC, US

Los Angeles, US

Mexico City, MX

Lima, Peru

Santiago, CL

Madrid, ESParis, FR

Valence, FRLondon, UKZurich, CHBern, CHMilan, IT

Dubai, UAEBeijing, CN

Headquarters in

Washington, DC metro

area

TSG Sales Offices

Transportation Highlights

• Leading provider of revenue collection solutions for transportation authorities

• Collect tolls, transit fares, parking fares, roadway violations, and other fees

• Products known for high-end equipment design (e.g., ticket vending machines)

• Global footprint with projects in more than 30 countries

Transportation at a Glance

Melbourne, AUS

End-to-end Service Capabilities

Systems

Integration

Turn Key

Solutions

Back Office

Solutions

Violations

Processing

Infrastructure

Investment

• Multi-modal, multi-agency, multi-payment integration

• Enterprise level software development

• End-to-end technology integration

• Electronic toll lanes

• Transit ticketing

• GPS-based asset management

• Photo enforcement

• Intelligent Parking Systems

• Customer services centers

• USD$ billions collected and processed annually

• Data warehousing

• Capture most types of roadway violations

• License plate recognition systems

• Ticket Processing

• Past due collections

• Build Operate Transfer (BOT) projects

• Equity investments

• Long-term concessions

• Revenue sharing

TSG has projects in more than 30 countries

TSG Core Capabilities and Offerings

Focus On Six Core Markets

TollingPublic

Transport

Photo

Enforcement

On-street

Parking

Off-street

Parking

Commercial

Trucking

1. Analytics, optimization and simulation tools in support of transportation infrastructure design, management decision making and operational automation

2. Innovative pricing mechanisms that incentivize the best use of transportation resources

3. Integrated solution that considers demand across parking, roadway and public transportation systems

Worldwide demand for transportation far outpaces supply, so governments must optimize use of their available infrastructure.

Demand Management: a (coordinated) action, or set of actions, that influences demand for a particular scarce resource where market forces do not function sufficiently.

TSG InnovationDemand Management and Xerox R&D

Indianapolis Parking Concession

The SolutionThe SolutionThe SolutionThe Solution The ResultsThe ResultsThe ResultsThe ResultsThe ChallengeThe ChallengeThe ChallengeThe Challenge

• In need to major technology refresh

• Turnover is low and meters are broken

• Meter rates not raised in 30 years

• Sign a 50-year concession in December 2010 with ParkIndy team to manage on-street & off-street parking

• Up-front payment and revenue share going forward

• 1,750 new credit-card accepting meters and next-generation technologies like sensors, pay-by-cell, etc.

• Estimated $600M to City from revenue share over 50 years

• Improved convenience for parkers and increased turnover for merchants

• Laboratory for new technologies and processes to share with other cities

$600M in City Revenue

Indianapolis, IN

ParkIndy

Los Angeles HOT Lanes

The SolutionThe SolutionThe SolutionThe Solution The ResultsThe ResultsThe ResultsThe ResultsThe ChallengeThe ChallengeThe ChallengeThe Challenge

• Aggressive implementation schedule required to secure the next round of Federal funding

• Introduce toll roads to LA County residents under the Agency’s first design-build-operate-maintain Contract structure

• Maintain a minimum speed threshold on the High Occupancy Toll (HOT) Lanes

• Assemble the best-of-class team of Construction, Design and System Integration firms

• Incorporate a proven dynamic pricing algorithm to maintain speed threshold

• Apply back office experience and operational efficiencies to provide a low risk solution at the best possible price

• Increases freeway capacity without the high cost of adding more lanes

• Provides additional revenue for public transit and other transportation system improvements

• Drivers save time ; while also reducing fuel consumption and carbon emissions.

Lynchpin project in the Los Angeles

Congestion Management

Plan

Los Angeles, CA

LA Metro ExpressLanes

TSG Strategy

Our Vision:

To be a recognized leader of innovative transportation solutions while improving the experience of our clients and their customers

Sales Growth

Mix, Volume &GeographyExpansion

Operational Excellence

Client SatisfactionThrough Operational

Excellence

Client DrivenInnovation

RecognizedThought Leader

& Partner

MarketLeadership

Organic Growth & Strategic Acquisitions

Government Solutions

Joe Doherty

Chief Operating Officer

Government Solutions

36

Government Solutions – Quick Facts

Billion dollars in student loans serviced for 12.5 million borrowers

State governments are ACS clients as well as more than 1,500 local governments

Billion dollars disbursed annually via electronic payment cards

Percent of the food stamp population is served by ACS

Million online unclaimed property searches supported each year

Percent of all U.S. child support payments processed annually

Million bills processed annually for federal Workers’Compensation programs

Thousand fire departments rely on our Firehouse Software solutions

Million dollars collected and reimbursed to cities annually for emergency medical transports

200 50 25

30 75 60

5 15 140

We are behind the scenes managing the essential

processes that governments count on to be successful.

Government Solutions Position in Portfolio

Federal

StateHuman Services

Local

Operating Profit %

Revenue Growth

Government Solutions Group

Transportation Solutions Group

Government Healthcare Solutions

Note: The graphic is a relative representation of the government lines of business.

ACS’ government domain expertise combined with

Xerox brand name and global presence aligns with

our mission to become the trusted operations

partner to governments across the globe.

Why Government Solutions?

Attractive government market

� Estimated total global government available market of $444 billion *

� Estimated U.S. business process services and IT services available market of $177 billion*

� Projected two-year market growth of 2.8% for U.S. and 3.3% for global*

� Total U.S. government expenditures is 43% of the total U.S. economy

� Government is both a source of innovation and a consumer of innovation and commercial best practices

� Innovations and solutions are replicable from one government agency to another and globally, e.g. card services for the unbanked constituents

� Government markets are brand sensitive

Complements ACS strengths

� Broad portfolio of offerings enabled through leverageable technology platforms

� Strong client relationships in state and local and leveraging Xerox relationships and solutions

� Expertise in government program operations and delivering efficiencies and cost savings

� ACS is a market leader in multiple state and local segments, e.g. child support payment processing

Fiscal stress on governments plays to our strengths

� New Governors/Administrations in 26 states face tough first year

� $151B in federal stimulus funding ends in June 2011; states predict $100B budget shortfall over 2 years

� Governments want strong public/private partnerships and proven commercial best practices

� ACS focuses on mission-critical government operations

*Source: Gartner

Broad Government Solutions Offerings

Human ServicesFederal State

• Food Benefits Disbursement (EBT)

• Women, Infants & Children (WIC EBT)

• Childcare Time and Attendance Tracking

• Treasury and Tax Compliance

• Disaster Housing Restoration Services

• Child Support Enforcement Systems

• Child Support Payment Processing

• Eligibility Systems

• End-to-End Human Services Modernization

• Student Loan Processing

• Workers’ Compensation Claims Processing

• Pharmacy claims processing

• Immigration document processing

Local

• Government Records Management

• Public Safety & Justice

• Finance and Property Tax

• Emergency Medical Service (EMS) Billing and Collections

• Firehouse Records Management

Horizontal Offerings

Customer Care • Payment Processing & Card Solutions • High-Volume Transaction Processing IT Services • Managed Print Services • Document Scanning, Indexing & Workflow

Vertical Offerings

Government Solutions – Value PropositionGovernment Imperatives

ACS Solutions

1. Redesign Government2. Increase revenue

3. Support economic

dev; jobs

4. Improve

service

to citizens

Reduce

costs

Eliminate fraud

& abuse

Improve

productivity

Streamline

government

Benefits and Funds Disbursement Solutions

� � � � � �

IT Services and Cloud Solutions � � � � � �

Customer Care � � � � �

Document & Records Management � � � �

Human Services –End-to-End Solutions � � � � �

Treasury and Tax Compliance � � � � �

Enterprise Print Services � � � �

Public Safety & Justice � � � �

Redesigning GovernmentEligibility Example

• Eligibility Processing• Case Management

Caseworker determines eligibility and benefits

�

• Customer Care• Citizen Communications

Citizen applies for government benefits

�

• Payment Processing• Benefit Disbursement

Benefits aredisbursed

�

Business Processes Services / Document Processing / IT Services

FRONT

OFFICE

MIDDLE

OFFICE

BACK

OFFICE

Government Solutions Differentiators

SolutionPortfolio

and Innovations

End-to-End GovernmentPerformance Improvement

Operations Partner

Global Reach and Brand

CustomerIntimacy

Subject Matter Expertise

Government Solutions Innovation & Cloud Strategy

Vertical Integration is ACS’ Competitive Advantage

Horizontal Integration – Competitor Strategy

Business Process as a Service

Software as a Service

Platform as a Service

Infrastructure

as a Service

Sales Synergy Case Study: City of Riverside, CA

Win Details

Client: City of Riverside, CA, IT Department

Deal Size/Duration: $2.5 million over 5 years

Significance of the Deal

Leveraged ACS’ 10-year client relationship

Leveraged ACS’ existing IT services contract with EPS add-on

First GSG-Xerox synergy win

ACS and Xerox established a successful Public Sector marketing campaign to jointly sell EPS to other targeted government clients

Xerox Scope of Work

Enterprise Print Services

Take over management of print infrastructure (printers, copiers, faxes, etc.) across all city departments

Value to Client

Reduce costs by nearly 20 percent

Reduce employee time spent on print-related activities

Better manage the way documents are printed, shared and updated across city departments

Superior Payment Processing Reduces CostOklahoma Department of Human Services

The Solution The ResultsThe Challenge• Improve efficiency

• Improve service across all programs

• Eliminate manual processes

• Increase accuracy

• Reduce overpayments

• Reduce costs overall

• Electronic Payment Cards (EPC)

• Electronic Benefits Transfer (EBT)

• e-Childcare solution

• EPPIC platform

• Enrollment planning and design

• Payment deposits (multiple options)

• Transaction processing

• 24/7 customer service

• Saves $22M per year

• 100% payment accuracy

• 100% accuracy on transactions for 300,000 cardholders

• Faster payments, secure, convenient

• From 20% child care provider satisfaction rating to 90%

• Award-winning

Highly satisfied client achieving results in all areas –savings, efficiencies, accuracy, citizen service improvements, high satisfaction with providers, reduced fraud and cited as a national model

$22 million in savings per year

Government Solutions Global Expansion

Partner Where ACS Does not Have Access

Develop Direct Relationships

Maximize Xerox Synergies

Target Potential Acquisitions

Leverage Other ACS Groups

Europe

• United Kingdom

South America

• Argentina • Chile• Peru

Our Strategy for Government Solutions

Expand globally Invest in solutions, sales, partners

Create synergy value for current customers

Build deeper vertical market leadership

Our Vision: Become the leading BPS provider to Governments worldwide.

Selectively pursue acquisitions

Make innovation our culture