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GPXS ServicesSales Presentation
By Edwin Staal
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Topics
• About GPXS Services.
• The BlackBerry® Managed Mobility marketplace.
• Products and Services.
• Success stories.
• Why choose GPXS Services?
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About GPXS……
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European leader in BlackBerry Managed Mobility
• Located in The Netherlands, Belgium, Spain and Germany
• Multi-lingual service delivery: French, Dutch, Spanish, German & English
• Only BlackBerry Authorized Training partner in EMEA• Supporting Blackberry Mobility since 2003• Pan-European carrier partner for service delivery• Market leader in The Netherlands, Belgium & Spain• Long established RIM Alliance Elite partner• Wide mix of Government, Enterprise and SME customers• All service delivery personnel are RIM-certified
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Our Goal
To become the European leader in Enterprise Managed Mobility:
Reducing the…• Total cost of ownership of mobility• Probability and impact of mobile downtime• Requirement for in-house skills, resource & technology• Time taken to install, deploy, provision, train and use mobile devices• Time to ROI of Mobility
And increasing• User productivity, skills and satisfaction with mobility• Performance and availability of mobile services• Depth of integration of Mobility• Corporate competitiveness
We have achieved these goals with an impressive list of customers
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Some of our customers
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What is
Managed Mobility?
An integrated range of products and servicesdesigned to address cost, performance, securityand scalability along the mobile device life-cycle
+ + +Consultancy Software Outsourcing Services
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About the Market……
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Companies are at different stages in the adoption of mobility
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Just starting out
Mobility is an integralPart of the way we work
IT Focus Business focusAdoption Stage
Build core capability
Can this really help us?
Cost effectiveCompetitive advantage
Cost effectiveScalable processes
Investment Areas
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Stages in the corporate adoption of mobility
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The investment areas increase as companies become more dependant on Mobility
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What do mobile companies invest in and when?
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Our products are designed to be combined to meet the needs of companies at all stages in the adoption of mobility
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How our products fit the market
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Our products…
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Integrated product portfolio
• Offered individually or as an integrated package
• Scale from Single-BES to global enterprise• Designed to solve problems at all stages of the
adoption of mobility• Product mix can change as you move along
the adoption curve
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Mobility audit• In depth analysis of an organization’s Blackberry Infrastructure• Includes technology, processes and skills• Deliverables include an in-depth report
providing a prioritized plan of action• Standalone or integrated with other managed service products• Gives the customer a total, fact-based review of their
mobility investment• Provides a firm foundation for planning and investing in mobility• Most commonly integrated with:
- Support- Remote and on-site BES Healthcare- Installation and upgrade- Remote monitoring- Provisioning- Consultancy
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Support• BlackBerry® device and BES support• Remote or on-site options• Firm SLA associated with each of 4 priority levels• 24/7 option available• 1st line support options• German, French, Spanish, Dutch and English speaking
RIM certified support engineers• Regular activity reports• Most commonly integrated with:
- Remote BES Healthcare (remote problem resolution)- Helpdesk training (faster problem resolution)
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BES Healthcare• Remote or scheduled on-site options available• Remote monitoring is through firewall-friendly secure means• Regular monitoring of BES status• Patch and hotfix installation• Server housekeeping (log files cleanup etc)• Regular report detailing activities performed and
recommendations for improvements• Most commonly integrated with:
- Support- BES Administrator training
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Install & upgrade• Installation of complete BlackBerry infrastructure
in green-field situations• Upgrade to the latest versions of BES software
for existing BlackBerry users• Templated process that includes an audit, documented plan
and on-site activities performed by a RIM-certified engineer• Full knowledge of all BES versions• Specialize in major version upgrades
such as BES 5 with high availability• Most commonly integrated with:
- Support- Mobility audit- BES Administrator training
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Remote monitoring• Alert-driven monitoring of your BlackBerry Infrastructure• Server-agents detect a problem and communicate this
to our data-centre• RIM-Certified engineers respond to alert and fix problem• Fully-secure, firewall-friendly solution• Low impact on server and LAN• Most commonly integrated with:
- Support- BES Administrator training- Remote & on-site BES Healthcare
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Training• Training areas:
- Handheld, for all types of user- BES Administrator- Helpdesk
• Training takes place in one of our training centres or at your office location
• Online training available for some course types• We use original RIM material for classroom training• Hosted, fully virtualized Blackberry lab means we can quickly create
any kind of Blackberry installation for training purposes• Most commonly integrated with:
- Support- Provisioning- Installation & Upgrade
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Provisioning• Adding, removing and configuring users on your BES• Setting mobile IT policies according to user role
and company standards• Extendable to include Mobile Application management• Options to include Device life cycle management• Communicating with users to ensure successful provisioning• Set and reset device passwords• Kill / wipe devices• Performed from our data-centre by RIM-certified engineers• Secure remote connection• Most commonly integrated with:
- User training- Support- Remote and On-Site BES Healthcare
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Consultancy• Field-experienced, RIM-certified consultant
that speaks your language fluently.• Engagements from half-day to six months plus• Typical engagements include:
- Planning a new BlackBerry infrastructure- Consolidating existing BlackBerry infrastructures- Setting up Backup / high availability installations- Optimizing security and mobile IT policies- Application installation, configuration and rollout- Design and implementation of internal processes to support mobility- ROI analysis of a company’s BlackBerry infrastructure- High-Volume device deployments
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Partner Services• We maintain relationships with key suppliers
of Blackberry services• Access to Original RIM software and support• 3rd party mobile application installation,
configuration and deployment
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Success stories…….
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Success story: Nestlé
2006:
• Blackberry Synchronization problemsin Swiss data-centre
• GPXS Consultants resolve problemsand optimize BlackBerry Infrastructure
2007:
• Support contract for Swiss users andData-centre
2009:
• Preferred provider of BlackBerry Services• Global support contract• Euro & N. America Business hours support
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Success story: Campina
Managed Mobility:• Consultancy• Installation• Helpdesk training• User training• 2nd & 3rd line support• Device provisioning• Remote BES Healthcare
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Success story: City of Amsterdam
• Started 2005 with BES-in-a-box and 20 users• Q3 2009, full Managed Mobility
- Installation & configuration of new BES and 500users
- Remote BES Healthcare- 2nd line support- In-sourced support personnel
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Success story: Carrier support
Use GPXS to perform support & InstallationsRe-badged managed services for KPN Blackberry customersKPN Framework agreement for Dutch Ministry of Justice
Use GPXS to perform support & Installations
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Why choose GPXS Services
• Proven track record of success and long-term contracts• Market leader in some territories and growing in others• Products designed specifically to address pain-points
along the BlackBerry® device life cycle• Demonstrated cost savings• Valued and much-utilized partner of RIM• Many years experience solving the problems you are
experiencing now and those you will experience in the future
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Next Steps
• Presenter to add these bullet points, should include• Recommended engagements based on knowledge
of customer to date• Next meeting / follow-up session• Dates
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Questions
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GPXS SERVICESPilotystraße 480538 MünchenT: +49 89 230 35 120F: +49 89 724 93 [email protected]@gpxs.net0683161555www.gpxs.net
Contact information:
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