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8/3/2019 Grameen Job Analysis and Design
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WELCOME TO OUR PRESENTATION
A Study of Job Analysis and Design ofGrameen phone Bangladesh.
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Prepared for
Mr. Saeed AlamgirJafarProfessorIBA
Prepared bySajia Afrin (RQ 05)
Amani Rahman (RQ 28)
Neamah Islam (RQ 37)
Rukshana Akhter (RQ 40)
Umme Aiman Tasnim (RQ 42)
Group 8
Batch- BBA 17, Section: A
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Objectives of the Report
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Objectives of the Repot
To determine the job analysis and designtechniques used by GrameenphoneBangladesh.
To evaluate the effectiveness ofGrameenphones job analysis and designtechniques.
To provide possible recommendations onways to improve each firms job analysis and
design techniques
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Research Methodology
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Research Methodology
Primary SourcesQuestionnaire
Secondary Sources
Journals
Research Papers
Internet
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Limitations
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Limitations
Only one official from from the company wasinterviewed.
Difficult to contact HR managers due to their workschedules.
Hesitant to provide information due to theirconfidential nature.
Difficult to assess reliability as based mainly oninterviews.
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Job Analysis and Design
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Purpose
Primary task for setting a baseline for each jobEnables HR professionals to effectively manage
job-related activitiesSystematic approach to defining the job role,description, requirements, responsibilities,
evaluation, etc.Legal validation of employment decisionsDefines duties & tasksIdentifies reporting relationshipsBasis for determining relative worth of jobsIdentifies redundancy
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Job Design Refers to the way that a set of tasks, or an entire
job, is organized Takes into account factors that affect the work
Organizes the content and tasks to improve theefficiency of the business and improve employeesatisfaction
Job design involves administrative areas such as:
1. Job rotation
2. Job enlargement
3. Task/machine pacing
4. Work breaks and working hours
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Company Background
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Company BackgroundGrameenphone started its journey with the Village Phoneprogram: a pioneering initiative to empower rural women of
Bangladesh. The name Grameenphone translates to Ruralphone
Grameenphone is the largest cellular operator in the countrywith more than 32 million subscribers as of October 2011.
It is a jointventure enterprise between Telenor and GrameenTelecom Corporation
Telenor, the largest telecommunications company in Norway,owns 55.8% shares of Grameenphone.
Grameenphone was the first company to introduce GSMtechnology in Bangladesh.
It alsoestablished the first 24-hour Call Center to support its
subscribers.Grameenphone started operations on March 26, 1997 theIndependence Day in Bangladesh.
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Research Findings
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o na ys s rocess nGrameenphone
1. Data Collection MethodsGrameenphone uses a combination
of the following methods:
The jury of experts method
The questionnaire method
a. Functional Job Analysis (FJA)
b. Position Analysis Questionnaire (PAQ)
The Critical Incident Technique (CIT) method
Resea
rchFin
dings
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o na ys s rocess nGrameenphone
2. Job Descriptions
Prepared after compiling whole job duties,responsibility grades, work units and placement
based on its job classifications and skill levelsrequired by each job
Contains:
Job summary
Job duties
Skill factors
Working conditionsResea
rchFin
dings
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o na ys s rocess nGrameenphone
3. Job Specifications
Role profile
Merits
Academic qualifications
Experience requirements (where applicable)
Additional skill requirements
4. Job StandardsJob standards that are used in the TelecomIndustry are mostly industry standards
Resea
rchFin
dings
o na s s rocess n
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o na ys s rocess nGrameenphone
Elements of Job Design:
Grameenphone considers the following elements
when designing jobs:
i. Work Environment and Ergonomics
ii. Behavior of employeesiii. External Environment
Resea
rchFin
dings
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Recommendations
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Recommendations
Redesigning jobs according to rapid changes intechnology, organizational downsizing, orreengineering
Removing specifications not related to jobsuccess as they may be violating the law
Updating job descriptions as job duties orspecifications change
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RecommendationsTaking note of issues that influence a
future-oriented or a competency-based jobanalysis and incorporating them into theanalysis
Minimizing non-value added activities fromevery job
Incorporating the concept of timemanagement by building time percentagesinto the companys job descriptions.
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THANK YOU