Granite Telecommunications, LLC. Puerto Rico T.R.B. Tariff No. I … · 2019. 4. 30. · Telecommunicaciones de Puerto Rico) Called Station: The terminating point of a call (i.e.,

Granite Telecommunications, LLC. Puerto Rico T.R.B. Tariff No. IOriginal Title Sheet

PUERTO RICO TELECOMMUNICATIONS TARIFF

OF

Granite Telecommunications, LLC

100 Newport Avenue ExtensionQuincy, Massachusetts 02171

COMPETITIVE LOCAL AND INTEREXCHANGETELECOMMUNICATIONS SERVICES

This Tariff contains the descriptions, regulations, and rates applicable to the furnishing of competitivelocal exchange and interexchange telecommunications services provided by GraniteTelecommunications, LLC (“Company’) within the Commonwealth of Puerto Rico. This Tariff is on file withthe Puerto Rico Negociado de Telecommunicaciones (“NET”). Copies may be inspected during normalbusiness hours at Company’s principal place of business: 100 Newport Avenue Extension, Quincy,Massachusetts 02171.

This tariff is governed and interpreted according to the laws of the Commonwealth of Puerto Rico.

Issued: April 17, 2019 Effective: April 22, 2019

Mr. Robert T. Hale, Jr.Granite Telecommunications, LLC


Granite Telecommunications, LLC Puerto Rico T.R.B. Tariff No. 1Original Sheet 1

CHECK SHEET

The Title Sheet and all sheets inclusive of this Tariff are effective as of the date shown at the bottom ofthe respective sheet(s). Revised sheets as named below contain all changes from the original filing thatare in effect on the date listed. Sheets submitted with this filing are designated by an asterisk (*)

Sheet No. Sheet Version Sheet No. Sheet Version

Title Original 31 Original1 Original 32 Original2 Original 33 Original3 Original 34 Original4 Original 35 Original5 Original 36 Original6 Original 37 Original7 Original 38 Original8 Original 39 Original9 Original 40 Original10 Original 41 Original11 Original 42 Original12 Original 43 Original13 Original 44 Original14 Original 45 Original15 Original 46 Original16 Original 47 Original17 Original 48 Original18 Original 49 Original19 Original 50 Original20 Original 51 Original21 Original 52 Original22 Original 53 Original23 Original 54 Original24 Original 55 Original25 Original 56 Original26 Original 57 Original27 Original 58 Original28 Original 59 Original29 Original 60 Original30 Original 61 Original




Granite Telecommunications, LLC Puerto Rico T.R.B. Tariff No. IOriginal Sheet 2

CHECK SHEET, Continued

Sheet No. Sheet Version Sheet No. Sheet Version

62 Original63 Original64 Original65 Original66 Original67 Original68 Original69 Original70 Original71 Original72 Original73 Original





TABLE OF CONTENTS

Description Sheet No.

Title Sheet TitleCheck Sheet 1Table of Contents 3Explanation of Symbols 5Tariff Format 6Application of Tariff 7

Section 1 - Technical Terms and Abbreviations 8

Section 2 - Rules and Regulations 13

2.1. Undertaking of Company 132.2. Customer’s Use of Service 142.3. Application For Service 152.4. Deposits and Advanced Payments 162.5. Credit 172.6. Provision and Maintenance of Service 182.7. Minimum Service Period 202.8. Customer Responsibilities 202.9. Payments and Billing 222.10. Taxes 242.11. Allowances For Interruption of Service 252.12. Cancellation or Modification of Service by Customer 262.13. Cancellation by Company 272.14. Restoration of Service 282.15. Limitation of Liability 292.16. Notices 352.17. Customer Provided Equipment and Interconnection 352.18. Provision and Ownership of Telephone Numbers 362.19. Toll Dialing Parity Plan 37





TABLE OF CONTENTS, Continued

Description Sheet No.

Section 3 — Description of Service 41

3.1. Service Areas 413.2. Timing of Calls 413.3. Granite Local Exchange Service 423.4. Granite lnterexchange Service 463.5. Enhanced 911 Emergency Service (E91 1) 473.6. Promotional Offerings 473.7. Customer Specific Pricing (CSP) 47

Section 4— Local Exchange Service Rates and Charges 48

4.1. Granite Service Charges 48

Section 5 - lnterexchange Service Rates and Charges 62

5.1. Granite Service Charges 62

Section 6—Federal Government Service Agreements 65

6.1 General 656.2 Enterprise Infrastructure Services (EIS) Services 65

Section 7 —Emergency/Crisis/DisasterlRestoration and Provisioning— Telecommunications Service Priority 66

7.1 General 667.2 TSP Program Components 667.3. TSP Request Process — Restoration 677.4. TSP Request Process — Provisioning 687.5. Responsibilities of the End User 697.6. Responsibilities of the Company 707.7 Preemption 71

Section 8 —Critical Facilities Administration Service 72

8.1 Program Overview 728.2. Customer Responsibilities 728.3. Carrier Obligations 738.4. Rates 73





CONCURRING CARRIERS

None

CONNECTING CARRIERS

None

OTHER PARTICIPATING CARRIERS

None

EXPLANATION OF SYMBOLS

C)To signify a changed regulation.

(D) To signify a discontinued regulation.

(I)To signify increased rate.

(M) To signify material relocated from or to another tariff location.

(N) To signify a new rate or regulation.

(R) To signify a rate reduction.

(S) To signify a correction or reissued matter.

(T) To signify a change in text only.





TARIFF FORMAT

A. Sheet Numbering - Sheet numbers appear in the upper right corner of the sheet. Sheets arenumbered sequentially. However, occasionally, when a new sheet is added between sheetsalready in effect, a decimal is added. For example, a new sheet added between Sheet Nos. 14and 15 would be Sheet No. 14.1.

B. Sheet Revision Numbers - Revision numbers also appear in the upper right corner of eachsheet. These numbers are used to determine the most current sheet version on file with theBoard. For example, the 4th revised Sheet 14 cancels the 3rd Revised Sheet 14. Because ofvarious suspension periods, deferrals, etc. the Board follows in its tariff approval process, themost current sheet number on file with the Board is not always the sheet in effect. Consult theCheck Sheet for the sheet currently in effect.

C. Paragraph Numbering Sequence — There are nine levels of paragraph coding. Each level ofcode is subservient to its next higher level:

2.2.1.2.1.12.1.1.A.

D. Check Sheets - When a tariff filing is made with the Board, an updated Check Sheetaccompanies the tariff filing. The Check Sheet lists the sheets contained in the tariff with across-reference to the current revision number. When new sheets are added, the Check Sheetis changed to reflect the revision. All revisions made in a given filing are designated by anasterisk (*) There will be no other symbols used on this sheet if these are the only changesmade to it (i.e., the format, etc., remains the same, just revised revision levels on someSheets). The tariff user should refer to the latest Check Sheet to find if a particular sheet is themost current on file with the Board.





APPLICATION OF TARIFF

A. This Tariff schedule sets forth the Service offerings, rates, terms and conditions applicable to thefurnishing of intrastate telecommunications Services offered by Granite Telecommunications, LLCto Customers located within the Commonwealth of Puerto Rico.

B. The rates and regulations contained in this Tariff apply only to the intrastate telecommunicationsServices furnished by Company and do not apply, unless otherwise specified, to the lines,facilities, or the services provided by a Local Exchange Carrier or other common Carrier for use inaccessing the Services of Company. This Tariff does not cover any information service or otherunregulated service offered by Company. Company will offer any information or other unregulatedservice in accordance with Company’s current price list or contract, whichever applies to theparticular customer.

C. Company may not be deemed to have waived or impaired any right, power, requirement or optionreserved by this Tariff (including, but not limited to, the right to demand exact compliance withevery term and condition herein), by virtue of any custom or practice of Company at variance withthe terms hereof, or any failure, refusal or neglect of Company to exercise any right under thisTariff or to insist upon exact compliance with its terms, or any waiver, forbearance, delay, failureor omission by Company to exercise any right, power or option hereunder.

D. The rates, rules, terms and conditions contained herein are subject to change pursuant to therules and regulations of the Board.

E. This Tariff will be maintained and made available for inspection by any Customer at GraniteTelecommunications, LLC’s principal business office at 100 Newport Avenue Extension, Quincy,Massachusetts 02171.





SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS

Certain terms used generally throughout this Tariff are defined below:

Authorized User:

A person, firm, corporation or other entity that either is authorized by the Customer to useService or is placed in a position by the Customer, either through acts or omissions, to useService.

Business Service:

A Service that conforms to one or more of the following criteria:

A. the Service is primarily for paid commercial, professional or institutional activity; or

B. the Service is situated in a commercial, professional or institutional location, or otherlocation serving primarily or substantially as a site of an activity for pay; or

C. the Service number is listed as the principal or only number for a business in anytelecommunications directory; or

D. the Service is used to conduct promotions, solicitations, or market research for whichcompensation or reimbursement is paid or provided. However, such use of Service,without compensation or reimbursement, for a charitable or civic purpose will notconstitute business use of Service unless other criteria apply.

Board (TRB):

The Puerto Rico Telecommunications Regulatory Board. (La Junta Reglamentadora deTelecommunicaciones de Puerto Rico)

Called Station:

The terminating point of a call (i.e., the called number).

Carrier:

A company authorized by the Puerto Rico Telecommunications Regulatory Board toprovide telecommunications services.





SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS, Continued

Channel:

A communications path between two or more points of termination.

Collect Call:

A billing arrangement where a call is billed to the called station.

Commission:

Puerto Rico Negociado de Telecommunicaciones

Company:

Granite Telecommunications, LLC. (“Granite”)

Customer:

The person, firm, corporation or other entity which orders or uses Service and is responsible forpayment of charges and compliance with tariff regulation.

Customer Premises:

A location(s) designated by the Customer for the purposes of connecting to Company’sServices.

Customer Premises Equipment (CPE):

Equipment located at the Customer’s Premises for use with Company’s Services.

Disconnect or Disconnection:

The termination of a circuit connection between the Originating Station and the Called Stationor Company’s operator.






Facility:

Includes, in the aggregate or otherwise, but is not limited to, the following:

channels linesapparatus devicesequipment accessoriescommunications paths systems

which are provided by Company and utilized by it in the furnishing of telecommunicationsServices or which are provided by a Customer and used for telecommunications purposes.

Force Majeure:

Causes beyond Company’s control, including but not limited to: acts of God, fire, floodexplosion or other catastrophes; any law, order, regulation, direction, action or request of theUnited States Government, or of any other government, including state and local governmentshaving or claiming jurisdiction over Company, or of any Board, agency, department, bureau,corporation, or other instrumentality of any one or more of these federal, state, or localgovernments, or of any civil or military authority; national emergencies; insurrection, riots, wars,unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, fraudulent actsof a third party, or other labor difficulties.

Holidays:

New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, ChristmasDay, or any day which is a legally observed federal government holiday.

LATA:

Local Access and Transport Area (‘LATA”). A geographic area established for the provision andadministration of communications service. A LATA encompasses designated exchanges, whichare grouped to serve common social, economic and other purposes.






Local Exchange Carrier:

A company which furnishes local exchange telecommunications service.

Local Service:

Telephone exchange service within a local calling area.

Person-to-Person:

A call for which the person originating the call specifies to the operator a particular person,department or extension to be reached.

Premises:

A building or buildings or contiguous property, not separated by a public highway or right-of-way.

Service(s):

The intrastate telecommunications Services that Company offers pursuant to this Tariff.






Station:

Each telephone on a line where no telephone number associated with the line is also providedon the same premises and in the same building; the first termination in station key equipment ora jack for use with a portable telephone.

Station-to-Station:

Any operator handled call where the person originating the call does not specify a particularperson to be reached, or a particular station, room number, department, or office to be reachedthrough a PBX attendant.

Telecommunications Relay Service (TRS):

Enables deaf, hard-of-hearing or speech-impaired persons who use a text telephone or similardevices, to communicate freely with the hearing population not using text telephone and visaversa.

White Pages Directory Listing:

A directory listing found in the local White Pages telephone directory.

Working Day:

Any day on which Company’s business office is open and the U.S. Mail is delivered.





SECTION 2- RULES AND REGULATIONS

2.1. UNDERTAKING OF COMPANY

2.1.1. Company undertakes to provide Services subject to the terms and conditions of this Tariff.

2.1 .2. Company’s Services are furnished for telecommunications originating and/or terminating in anyarea within the Commonwealth of Puerto Rico.

2.1.3. Company offers Services to Customers for the transmission and reception of voice, data, andother types of communications.

2.1.4. Company does not transmit messages pursuant to this Tariff, but its Services may be used forthat purpose.

2.1.5. Company’s Services are provided on a monthly basis unless otherwise provided, and areavailable twenty-four (24) hours per day, seven (7) days per week.

2.1.6. Company may, at Company’s sole discretion, elect to employ third parties to perform any of itsobligations under this Tariff.





SECTION 2- RULES AND REGULATIONS, Continued

2.2. CUSTOMER’S USE OF SERVICE

2.2.1. Service may be used for any lawful purpose consistent with this Tariff and with the transmissionand switching parameters of the telecommunications facilities utilized in the provision ofServices.

2.2.2. Equipment the Company provides or installs at the Customer’s premises for use in connectionwith the Services Company offers may not be used for any other purpose other than for whichCompany provided it. Customer may not, and may not permit others to, rearrange, disconnect,remove, attempt to repair, or otherwise interfere with any of the Services or equipment installedby Company or Company’s agent, except upon the consent of Company.

2.2.3. The Services Company offers may not be used for any unlawful purpose or for any use as towhich the Customer has not obtained all governmental approvals, authorizations, licenses,consents and permits required to be obtained by Customer with respect thereto.

2.2.4. Service may not be used for any purpose for which the Customer receives any payment orother compensation, except when the Customer is a duly authorized and regulated commoncarrier, receives any payment or other compensation. This provision does not prohibit anarrangement between the Customer or Authorized User to share the cost of Service.

2.2.5. Service may not be used in any manner, which interferes with other persons in the use of theirService, prevents other persons from using their Service, otherwise impairs the quality ofService to other Customers, or impairs the privacy of any communications over any Serviceprovided by Company. Company may require a Customer to shut down its transmission ofsignals if said transmission is causing interference to others.

2.2.6. Service may not be used in any manner so as to annoy, abuse, threaten, or harass otherpersons.

2.2.7. The use of Company’s Services either without payment for Service or attempting to avoidpayment for Service by fraudulent means or devices, schemes, false or invalid numbers, orfalse calling or credit cards is prohibited.





SECTION 2 - RULES AND REGULATIONS, Continued

2.2. CUSTOMER’S USE OF SERVICE, Continued

2.2.8. The Customer obtains no property right or interest in the use of any specific type of facility,Service, equipment, telephone number, process or code. All rights, titles and interests remain,at all times, solely with Company.

2.2.9. Customer’s use of any resold service obtained from other service providers is also subject toany applicable restrictions in the underlying provider’s publicly available tariffs.

2.3. APPLICATION FOR SERVICE

2.3.1. A Customer desiring to obtain Service must complete the appropriate service order form andsubmit the service order in compliance with Company subscription requirements as may beestablished from time to time.

2.3.2. The name(s) of the Customer(s) desiring to use the Service must be set forth in the applicationfor Service.

2.3.3. Company reserves the right to refuse an application for Service made by a present or formerCustomer who is indebted to Company for Service previously rendered pursuant to this Tariffuntil the indebtedness is satisfied. Company may also refuse an application when, inCompany’s sole discretion, provision of Service is precluded under Section 2.6.1., below.

2.3.4. Request for Service under this Tariff will authorize Company to conduct a credit search on theCustomer. Company reserves the right to refuse Service on the basis of credit history and torefuse further Service due to late payment or nonpayment by the Customer.

2.3.5. Where the Customer cancels an application for Service, a cancellation charge will apply asspecified in the Cancellation or Modification of Service by Customer Section of this Tariff.

2.3.6. Company may require an applicant for Service, who intends to use Company’s offerings forresale and/or for shared use, to file a letter with Company confirming that the applicant’s use ofCompany’s offerings complies with relevant laws and Board regulations, policies, orders, anddecisions.






2.4. DEPOSITS AND ADVANCED PAYMENTS

The Company does not collect deposits or advance payments.






2.5. CREDIT

2.5.1. Company, in order to ensure payment of its charges for Service or for loss of or damage toCompany property, will require Applicants and Customers to establish and maintain credit. Theestablishment or re-establishment of credit as provided in this Section does not relieve anapplicant or Customer from compliance with other provisions of this Tariff as to the payment ofbills and in no way modifies the Sections regarding disconnection and termination of Service forfailure to pay bills due for Service furnished.

2.5.2. Company may require any applicant or Customer to establish and maintain credit in one of thefollowing ways:

A. Demonstrating credit satisfactory to Company by providing information pertinent to theapplicant’s or Customer’s credit standing;

B. Providing a suitable guarantee in writing, in a form presubscribed by Company.

Company may determine, in its sole discretion, whether or not a particular reference orguarantee in writing would be acceptable as a substitute for demonstrating satisfactory credit.

2.5.3. Company will extend credit to an applicant for new Service if the applicant has verifiableprevious or existing telephone service with any telephone company in the United States for atleast twelve (12) months, and the payment record is made available and the account history issatisfactory. The payment record of an account will be deemed satisfactory if all the followingare met:

A. The previous or existing service was not discontinued for nonpayment, and was notabandoned, within the past twelve (12) months; and

B. The applicant has not been sent denial notices for previous or existing service within thepast twelve (12) months; and

C. The applicant has paid for all previous and existing service without referral to a collectionagency and without a declaration of uncollectibility; and

D. The applicant provides accurate credit information as appropriate.






2.5. CREDIT, Continued

2.5.4. Customer credit information may be exchanged between telecommunications companies andother utilities. Customer credit information will be retained for two (2) years, unless otherwiserequired by the Board.

2.6. PROVISION AND MAINTENANCE OF SERVICE

2.6.1. Company will use reasonable efforts to make Service available to Customers on or before aparticular date, subject to the provisions and compliance by the Customer within the provisionsof this Tariff. The lack of facilities or other operational impediments, including regulatoryapprovals, may preclude or delay provision of Service (a) in a particular location or to aparticular Customer and/or (b) at any promised performance level. Actual transmission speedsand service characteristics of a Service may vary from those expected by the Customer due tosuch factors as the length and gauge of the line and other operational characteristics of theequipment and facilities used.

2.6.2. At the request of the Customer, installation or maintenance may be performed outside ofCompany’s regular business hours or in hazardous locations. In such cases, charges based oncost of the actual labor, material or other costs incurred by or charged by Company will apply. Ifinstallation or maintenance is started during regular business hours, but, at the Customer’srequest, extends beyond regular business hours into time periods including, but not limited to,weekends, holidays, and/or night hours, additional charges may apply.






2.6. PROVISION AND MAINTENANCE OF SERVICE, Continued

2.6.3. Company will have control over the installation, rearrangement, repair, maintenance, anddisconnection of all network elements owned or otherwise obtained to ensure the required levelof Service. Company may substitute, change or rearrange any equipment or facility at any timeand from time to time, but will not thereby alter the technical parameters of the Service providedto the Customer.

2.6.4. Company will use reasonable efforts to maintain the Service that it furnishes to the Customer.Company may make such tests, adjustments and inspections as may be necessary to maintainCompany’s Services and equipment in satisfactory operating condition. When possible,Company may, in its sole discretion, provide the Customer with reasonable notice of Service-affecting activities that may occur in the normal operation of Company business.

2.6.5. Company may, upon reasonable notice, make such tests and inspections as may be necessaryto determine whether the terms and conditions of this Tariff are being complied with in theinstallation, operation or maintenance of the Customer’s or Company’s facilities or equipment. Ifthe protective requirements of Customer-provided equipment are not being complied with,Company may take such action as it deems necessary to protect its Services, equipment andpersonnel. Company will notify the Customer promptly if there is any need for further correctiveaction. Within ten (10) days of receiving this notice, the Customer must take such action. If theCustomer fails to do this, Company may take whatever additional action is deemed necessary,including the suspension of Service to protect its Services, equipment and personnel fromharm.

2.6.6. Service will continue to be provided until cancelled by the Customer on not less than thirty (30)days notice.






2.7. MINIMUM SERVICE PERIOD

2.7.1. The minimum Service period is one month (30 days). The Customer must pay the regulartariffed rate for Service for the minimum period of Service. If a Customer disconnects Servicebefore the end of the minimum Service period, that Customer must pay the regular rates for theremainder of the minimum Service period. When the Service is moved within the same building,to another building on the same Premises, or to a different Premises entirely, the period ofService at each location is accumulated to calculate if the Customer has met the minimumService period obligation.

2.7.2. If Service is terminated before the end of the minimum period of Service as a result ofcondemnation of property, damage to property requiring the Premises to be abandoned, or bythe death of the Customer, the Customer is not obligated to pay for Service for the remainder ofthe minimum period.

2.7.3. If Service is transferred to a new Customer at the same Premises during the first month ofService, the new Customer assumes responsibility to meet the remainder of the minimumService period requirements. For Services not taken over by the new Customer, the originalCustomer is responsible for the remaining payment for the minimum Service period obligationin accordance with the terms under which the Service was originally furnished.

2.8. CUSTOMER RESPONSIBILITIES

2.8.1. The Customer is responsible for the payment of all charges for Service furnished to theCustomer and for all additional charges for calls the Customer elects to continue making.

2.8.2. The Customer is responsible for compliance with applicable regulations set forth in this Tariff.

2.8.3. Upon Company request, the Customer must verify the name(s) of Authorized Users allowed torequest and use the Customer’s Service.

2.8.4. Customer will return to Company within five (5) days of termination of Service all Company-provided equipment. All returned equipment must be in the same condition as when deliveredto the Customer by Company. Upon demand, Customer will reimburse Company for any costsincurred by Company due to Customer’s failure to comply with this Section.






2.8. CUSTOMER RESPONSIBILITIES, Continued

2.8.5. Customer is responsible for the payment of any bills for Services and for the resolution of anydisputes or discrepancies with Company. Company has no responsibility with respect tobillings, charges or disputes related to services used by Customer which are not included inServices herein including, without limitation, any local, regional and long distance services notprovided by Company.

2.8.6. The Customer is responsible for establishing identity as often as is necessary during the courseof the call or when seeking credits from Company.

2.8.7. The Customer must make arrangements or obtain permission for safe, reasonable andcontinuous access and right-of-way for Company employees or agents of Company to enter thePremises of the Customer or any Authorized User of the Customer at any reasonable hour forthe purpose of performing Company’s obligations under this Tariff.

2.8.8. The Customer is responsible for the payment of (a) Service charges as set forth herein and (b)charges for visits by Company’s agents or employees to the Premises of the Customer orAuthorized User when the Service difficulty or trouble report results from the use of Servicesand equipment by the Customer or Authorized User.

2.8.9. Customer will, at Customer’s expense, provide reasonable space, power, and level of heatingand air conditioning, and otherwise maintain the proper environment to operate Company’sService at Customer’s or Authorized User’s premises.

2.8.10. The Customer may not, without prior written consent of Company, which consent shall not beunreasonably withheld, assign, transfer, or in any other manner dispose of, any of its rights,privileges, or obligations under this Tariff, and any attempt to make such an assignment,transfer, disposition without consent will be null and void.

2.8.11. A Customer or Authorized User may not represent in any way that the relationship betweenCustomer or Authorized User and Company is anything other than one of customer andsupplier, respectively. Nothing in this Tariff gives Customer or Authorized Users any authority tobind or otherwise incur liability on behalf of Company. Nothing in this Tariff constitutes anendorsement by Company of any activity, service or product of Customer or Authorized Users.






2.8 CUSTOMER RESPONSIBILITIES, Continued

2.8.12. The Customer is responsible for any damages, including usage charges that the Customer mayincur as a result of the unauthorized use of its communications equipment. The unauthorizeduse of the Customer’s communications equipment includes, but is not limited to, the placementof calls from the Customer’s Premises and the placement of calls through Customer-controlledor Customer-provisioned equipment that are transmitted or carried over Company’s networkwithout the authorization of the Customer.

2.9. PAYMENTS AND BILLING

2.9.1. Service is provided and recurring Service Charges billed on a monthly (30 day) basis. Thebilling date is dependent on the billing cycle assigned to the Customer.

2.9.2. Non-recurring charges and charges based on actual usage, are billed monthly in arrears,except as provided in Section 2.9.3.

2.9.3. Usage charges may be billed without being detailed as to the duration, time of day, ordestination of individual calls. If a Customer accumulates, within any consecutive five (5) dayperiod, usage charges exceeding twice the average monthly usage charges for the previoustwo (2) monthly billing periods, and the Customer’s credit record indicates that satisfactorypayment may not be made on this amount, Company may issue a special usage bill. Thespecial bill shall be due ten (10) days from the mailing date of the bill, seven (7) days ifdelivered in person.

2.9.4. If any portion of the payment is not received by the Company, or if any portion of the paymentis received by the Company in funds that are not immediately available, within twenty (20) daysof the mail date on the bill, then a late payment penalty shall be due the Company. The latepayment penalty shall be that portion of the payment not received by the date due minus anycharge billed as local taxes multiplied by one and one half percent.

2.9.5. A Customer will not be liable for any late payment charge applicable to a disputed portion ofthat Customer’s bill, so long as the Customer pays the undisputed portion of the bill and entersinto bona fide negotiations to resolve the dispute on a timely basis, pursuant to Section 2.9.10.

2.9.6. Checks presented in payment for Services and subsequently returned to Company by theCustomer’s financial institution for “Non-Sufficient Funds” or other reasons will incur anonrecurring charge of $25.00 per check.






2.9. PAYMENTS AND BILLING, Continued

2.9.7. A Customer will be placed on a “cash only” basis upon receipt of two (2) returned checks withina twelve (12) month period of time. “Cash only” is herein defined as cashier’s checks, U.S.currency, or money orders.

2.9.8. Receipt of a subsequently dishonored negotiable instrument in response to a notice ofdiscontinuance will not constitute payment of a Customer’s account and Company will not berequired to issue additional notice prior to discontinuance. However, three (3) banking daysmust be allowed for redemption of such instrument.

2.9.9. Billing disputes should be addressed to Company’s Customer service organization via a toll-free telephone number (866) 847-5500. Customer service representatives are available from 9a.m. to 6 p.m. Eastern Time. Messages may be left for Customer services from 6:01 p.m. to8:59 a.m. Eastern Time, which will be answered on the next business day, unless in the eventof an emergency which threatens Customer service.

2.9.10. In case of a billing dispute between Customer and Company as to the correct amount of a bill,which cannot be adjusted with mutual satisfaction, Customer may enter the followingarrangement:

A. First, Customer requests, and Company will comply with the request, an investigationand review of the disputed amount.

B. The Customer pays the undisputed portion of the bill by the Due By Date shown on thebill or the Service will be subject to disconnection if Company has notified Customer bywritten notice of such delinquency and impending termination.

C. If there is still disagreement after the investigation and review by a manager of Company,Customer may appeal to Board for its investigation and decision.

D. Company will not disconnect Customer’s Service for nonpayment as long as Customercomplies with this arrangement.

E. Company will respond to the Board’s requests for information within ten (10) businessdays.

F. The Board will review the claim regarding the disputed amount, communicate the resultsof its review to Customer, and require disbursement according to those results.






2.9. PAYMENTS AND BILLING, Continued

2.9.10. Disputed Bills, continued

G. After the investigation and review are completed by Company as noted in subsection A,above, if Customer elects not to deposit the amount in dispute with Board, such amountbecomes due and payable at once. In order to avoid disconnection of Service, suchamount must be paid within seven (7) calendar days after the date Company notifiesCustomer that the investigation and review are completed and that such payment mustbe made or Service will be interrupted. However, the Service will not be disconnectedprior to the Due By Date shown on the bill.

H. The address and telephone number of the Board are:

Puerto Rico Negociado de Telecommunicaciones500 Ave Roberto H Todd (Pda 18 — Santurce)San Juan, PR 00907-3941Telephone: 787.756.0804Toll Free (in Puerto Rico): 1 .866.JRT.5500 (1.866-578.5500)Fax: 787.756-0814Email: correspondenciajrtpr.gobierno.pr

2.10. TAXES

2.10.1. Customer must pay, without limitation, all sales, use, gross receipts, excise, access, bypass,and other local, state and federal taxes, charges, fees, and surcharges, however designated,imposed on or based upon the provision, sale or use of the Services (excluding taxes onCompany’s net income). Such taxes may be separately stated on the applicable invoice.

2.10.2. In addition to any state and local taxes that might apply to the listed rates, the following taxesand surcharges will be imposed:

A Pay Phone Surcharge, per call $0.50





ECTION 2- RULES AND REGULATIONS, Continued

2.11. ALLOWANCES FOR INTERRUPTION OF SERVICE

2.11 .1. For the purpose of applying this provision, the word “interruption” means the inability to accessService due to equipment malfunction or human errors. “Interruption” does not include, and noallowance will be given for, Service difficulties such as slow access, circuits busy or othernetwork and/or switching capacity shortages.

2.11.2. Credit allowances will be given in accordance to this Section 2.11. for interruptions of Servicewhich are not due to Company’s testing or adjusting, to the negligence of the Customer, or tothe failure of channels, equipment and/or communications equipment provided by theCustomer or another Carrier, and are subject to the general limitation of liability provisions setforth in Section 2.15. herein. Customer must notify Company of any interruptions of Service.Before giving such notice, the Customer must ascertain that the trouble is not caused by anyaction or omission of the Customer, and not otherwise within the Customer’s control.

2.11.3. For purposes of computing a credit under Section 2.11. every month is considered to have 720hours. No credit will be allowed for an interruption of a continuous duration of less than twohours. Company will credit the Customer for an interruption of two (2) hours or more at the rateof 1/720th of the monthly charge for the Service affected for each hour or major fraction thereofthat the interruption continues.

Credit formula: Credit = (A/720) X B

A - outage time in hours

B - total monthly charge for affected Service






2.12. CANCELLATION OR MODIFICATION OF SERVICE BY CUSTOMER

2.12.1. Customers may cancel Service by providing written notice to Company at least thirty (30) daysprior to cancellation. The notice must specify the date on which Service is to be discontinued.

2.12.2. The Customer remains responsible for all Service charges until the day and time on whichService is actually disconnected.

2.12.3. If Customer cancels Service before Company completes installation of the Service and at thetime of cancellation Company has incurred any expense in installing Services or preparing toinstall Service that it would not otherwise have incurred, a charge equal to the cost Companyincurred will apply. In no case will this charge exceed the charge for the minimum period ofServices ordered, including installation charges and Non-Recurring charges and all amountsothers may charge Company that would have been chargeable to the Customer had Servicebeen initiated.

2.12.4. If the Customer cancels Service after Company has completed installation, the charge set forthin Section 2.12.3 will apply to the extent Company has not yet recovered the costs described inSection 2.12.3. In addition, the minimum Service period obligations described in Section 2.7 willapply regardless of whether Service has been initiated and the charges due under Section 2.7apply.

2.12.5. In the case of a Customer-initiated modification of Service, charges for the subsequent orderare in addition to the costs incurred before the Customer changed the original order.






2.13. CANCELLATION BY COMPANY

2.13.1. Company may immediately discontinue furnishing the Service to a Customer without incurringliability:

A. If there is a condition determined in Company’s sole discretion to be hazardous to theCustomer, to other Customers of Company, to Company’s equipment, to the public or toemployees or agents of Company; or

B. If Company deems refusal or disconnection necessary to protect itself or third partiesagainst fraud or to otherwise protect its personnel, agents, facilities or Services; or

C. For non-compliance with and/or violation of any State or municipal law, ordinance orregulation pertaining to Service; or

D. For use of Company’s Services for any purpose other than that described in theapplication; or

E. In the event of Customer use of equipment in such a manner as to adversely affectCompany’s equipment or the Service to others; or

F. In the event of tampering with the equipment furnished and owned by Company; or

G. In the event of unauthorized or fraudulent use of Service.

2.13.2. Company may discontinue Service without liability upon five (5) days written notice to theCustomer via first-class mail prior to discontinuance of Service:

A. For violation of this Tariff, except as provided in Section 2.13.1, including withoutlimitation, non-payment of bills for Service, or failure to meet Company’s creditrequirements; or

B. For failure of the Customer to make proper application for Service including, withoutlimitation, the provision of false information; or






2.13. CANCELLATION BY COMPANY, Continued

2.13.2. Continued

C. When necessary for Company to comply with any order or request of any governmentalauthority having jurisdiction.

Company will provide the Customer with written notice via first class U.S. Mail stating thereason for discontinuance, and allow the Customer not less than five (5) days to remove thecause for discontinuance. In cases of non-payment of charge the five (5) days excludeSundays and holidays. In all other cases, the five (5) days will mean calendar days includingSundays and holidays.

2.13.3. The discontinuance of Service(s) by Company pursuant to this section does not relieve theCustomer of any obligations to pay Company for charges due and owing for Service(s)furnished up to the time of discontinuance. The remedies set forth herein are not exclusive, andCompany is at all times entitled to all the rights available to it under law or equity.

2.13.4. Company may refuse to permit collect calling, calling card, third number billing which itdetermines to be fraudulent and/or may limit the use of these billing options or Services.

2.14. RESTORATION OF SERVICE

2.14.1. The use and restoration of Service in emergencies may be in accordance with part 64, SubpartD of the Federal Communications Board’s Rules and Regulations which specifies the prioritysystem for such activities.

2.14.2. When a Customer’s Service has been disconnected in accordance with this Tariff and theService has been terminated through the completion of a Company service order, Service willbe restored only upon the basis of application for new Service.

2.14.3. A Customer whose Service has been discontinued for failure to establish credit or fornonpayment of bills will be required to pay the unpaid balance due Company before Service isrestored.






2.14. RESTORATION OF SERVICE, Continued

2.14.4. Whenever Service has been discontinued for fraudulent or other unlawful use, Company may,before restoring Service, require the Customer to make, at its own expense, all changes infacilities or equipment necessary to eliminate such fraudulent or otherwise unlawful uses and topay an amount reasonably estimated as the loss in revenues resulting from such fraudulentuse.

2.14.5. Any Customer whose Service has been disconnected may be required to pay Servicereconnection charges equal to the initial Service Connection Charge before Service is restored.

2.15. LIMITATION OF LIABILITY

2.15.1. Company will not be liable to the Customer or Authorized User for, and the Customer and anyAuthorized User, jointly and severally, will indemnify, defend and hold harmless Company fromany allegation, claim, loss, damage, liability, defect, cost or expense resulting from or involving:

A. Libel, slander, or invasion of privacy from material, data, information or other contenttransmitted over Company’s facilities; or

B. Patent or trademark infringement or other infringement of intellectual property rightsincluding, but not limited to, copyrights, trademarks, and trade secrets, arising from (1)combining (or using in connection with) Company-provided Services and equipment withany facilities, services functions, or products provided by the Customer or AuthorizedUser or (2) use of Services, functions, or products which Company furnished in a mannerCompany did not contemplate and over which Company exercises no control. In theevent that any such infringing use is enjoined, the Customer or Authorized User at itsexpense, will obtain immediately a dismissal or stay of such injunction, obtain a license orother agreement so as to extinguish the claim in infringement, terminate the claimedinfringing use, or modify such combination so as to avoid any such infringement; or

C. A breach in the privacy or security of communications transmitted over Company’sfacilities; or






2.15. LIMITATION OF LIABILITY, Continued

2.15.1. Continued

D. Acts, mistakes, omission, interruptions delays, errors or defects in transmission overCompany’s facilities or equipment; or

E. Injuries to persons or property from voltages or currents transmitted over Company-provided facilities caused by Customer-provided equipment or Premises wire; or

F. The disconnection of Service for failure to pay the charges billed to Customer, includingbut not limited to, any direct, indirect, incidental, special consequential, exemplary orpunitive damages, so long as such disconnection of Service complied with the applicablerules and regulations; or

G. Violations of the obligations of the Customer under this Tariff; or

H. Defacement of or damage to Customer Premises, facilities or equipment resulting fromthe furnishing of Service or equipment on such Premises or the installation, maintenance,repair or removal thereof, unless such defacement or damage is caused by willfulmisconduct of Company’s agents or employees; or

I. The interruption of a call to any party or any other person in conjunction with use of theBusy Line Verification and Interrupt Service as set forth in this Tariff; or

J. Any loss, destruction or damage to property of the Customer, the Customer’s agent,distributors, or any third party, or the death of or injury to persons, including, but notlimited to, employees or invitees of either Company or the Customer, to the extentcaused by or resulting from the negligent or intentional act or omission of Company,Customer, Authorized User or their employees, agents representatives or invitees; or






215. LIMITATION OF LIABILITY, Continued

2.15.1. Continued

K. Any delay or failure of performance or equipment due to a Force Majeure condition orany unlawful acts of Company’s agents and employees if committed beyond the scope oftheir agency or employment.

L. Misrepresentation of, or the failure to disclose, the lawful rates and charges published inthe Tariff, so long as Company has complied with any applicable rules and regulationrelated thereto; or

M. Fees Company delivered to a jurisdiction in question and not returned to Company asprovided in the Taxes Section of this Tariff; or

N. Any act, mistake, omission, fraudulent act of a third party, interruption, delay, error, ordefect caused by or contributed to by:

1. Another company or Carrier, or its agents or employees, when the facilities orequipment of the other company of Carrier are used for or with the ServiceCompany offers. This includes the provision of a signaling system or otherdatabase by another company; or

2. The Customer, or any third party acting as its agent, in connection withCompany-provided or Customer-provided facilities or equipment, including, butnot limited, the Customer’s failure to take all necessary steps to obtain, installand maintain all necessary equipment, materials and supplies for interconnectingthe terminal equipment or communications system of the Customer toCompany’s network; or

3. A third party.

0. Any failures, errors, malfunctions or omissions of Caller ID Blocking whether or notarising from or relating to any ordinary negligence or other conduct by Company; or

P. Any unauthorized use of the Service provided to Customer.







2.15.2. The liability of Company for damages arising out of the furnishing of, or failing to furnish, itsServices, including but not limited to mistakes, omission, disconnections, interruptions, delays,acts of a third party, errors, defects, or representations, whether caused by acts or omissions islimited to the extension of allowances for interruption as set forth in this Tariff. Such allowancesfor interruptions are the sole remedy of the Customer and the sole liability of Company.Company will not be liable for any direct, indirect, incidental, special, consequential, exemplaryor punitive damages to Customer as a result of any Company Service, equipment or facilities,or a the acts or omissions, acts of a third party, or the acts or omissions or negligence ofCompany, its employees or agents.

2.15.3. The liability of Company’s suppliers and vendors for damages arising out of the furnishing of, orfailing to furnish, their services, including but not limited to mistakes, omissions, interruptions,delays, errors, defects, or representations, whether caused by acts or omissions of suchsuppliers and vendors shall be limited to the extension of allowances for interruptions as set forin this Tariff. The extension of such allowances for interruptions will be the sole remedy of theCustomer and the sole liability of Company’s supplier and vendors. Company’s suppliers andvendors will not be liable for any direct, indirect, incidental, special, consequential, exemplary orpunitive damages to Customer, as a result of any service, equipment or facilities, or the act ofomissions, or negligence of Company’s suppliers and vendors, its employees or agents.

2.15.4. The entire liability of Company for any claim, loss, damage or expense from any causewhatsoever will in no event exceed sums actually paid to Company by the Customer for thespecific Services giving rise to the claim, and no action or proceeding against Company may becommenced more than one (1) year after the Service is rendered.

2.15.5. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANYEXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS ORIMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OFMERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE ANDNONINFRINGEMENT. COMPANY MAKES NO WARRANTY THAT SERVICE WILL BEUNINTERRUPTED, TIMELY, SECURE OR ERROR FREE OR MEET ANY PARTICULARPERFORMANCE LEVEL; NOR DOES COMPANY MAKE ANY WARRANTY AS TO THERESULTS THAT MAY BE OBTAINED THROUGH THE SERVICES OR THAT ANY DEFECTIN THE SERVICE WILL BE CORRECTED.







2.15.6. The liability of Company for errors in billing that result in overpayment by the Customer will belimited to a credit equal to the dollar amount erroneously billed or, in the even that payment hasbeen made and Service has been discontinued, to a refund of the amount erroneously billed.

2.15.7. With respect to Emergency Number 911 Service:

A. This Service is offered solely as an aid in handling assistance calls in connection withfire, police and other emergencies. Company is not responsible for any losses, claims,demands, suits or any liability whatsoever, whether suffered, made, instituted or assertedby the Customer, or by any other party or person, for any personal injury to or death ofany person or persons, or for any loss, damage or destruction of any property, whetherowned by the Customer or others, caused or claimed to have been caused by: (1)mistakes, omissions, interruptions, delays, errors or other defects in the provision of thisService; or (2) installation, operation, failure to operate, maintenance, removal, presence,condition, location or use of any equipment and facilities furnishing this Service.

B. Neither is Company responsible for any infringement or invasion of the right of privacy ofany person or persons, caused or claimed to have been caused, directly or indirectly, bythe installation, operation, failure to operate, maintenance, removal, presence, condition,occasion or use of Emergency 911 Service features and the equipment associatedtherewith, or by any Services furnished by Company, including, but not limited to, theidentification of the telephone number, address or name associated with the telephoneused by the party or parties accessing Emergency 911 Service, and which arises out ofthe negligence or other wrongful act of Company, the Customer, its users, agencies ormunicipalities, or the employees or agents of any one of them.

2.15.8. With respect to Directory Listing Service:

A. In the absence of gross negligence or willful misconduct, Company has no liability fordamages arising from errors, mistakes in or omissions of directory listings, or errors,mistakes or omissions of listings obtainable from the directory assistance operator,including errors in the reporting thereof.







2.15.8. With respect to Directory Listing Service:, Continued

B. Company’s liability arising from errors or omissions in directory listings will be limited tothe amount of actual impairment to the Customer’s Service and in no event will exceedone-half (1/2) the amount of the fixed monthly charges applicable to Service affectedduring the period covered by the directory in which the error or omission occurs.

C. As part of providing any private listing or semi-private listing Services, Company will notbe liable for failure or refusal to complete any call to such telephone when the call is notplaced by dialing a number which includes the number of the party called. Company willtry to prevent the disclosure of unpublished listings, but will not be liable in any mannershould such a number be divulged.

D. When a Customer with a non-published telephone number places a call to theEmergency 911 Service, Company will release the name and address of the calling party,where such information can be determined, to the appropriate local governmentalauthority responsible for the Emergency 911 Service. By subscribing to Service underthis Tariff, the Customer agrees to the release of such information under the aboveprovision.

2.15.9. Company will not be liable for any refusals or failures to provide, or delays in commencing,Service to any Customer pursuant to Section 2.6.1 or for any failure to provide or maintainService at any particular performance level.

2.15.10. Company makes no warranty or representation of any kind whatsoever with respect toinstallations it provides for use in an explosive atmosphere. The Customer indemnifies andholds Company harmless from any and all loss, claims, demands, suits, or other action, or anyliability whatsoever, whether suffered, made, instituted, or asserted by any entity or person(s),and for any loss, damage, or destruction of any property, whether owned by the Customer orothers, caused or claimed to have been caused directly or indirectly by the installation,operation, failure to operate, maintenance, removal, presence, condition, location, or use of anyinstallation so provided. Company reserves the right to require each Customer to sign anagreement acknowledging acceptance of the provisions of this Section as a conditionprecedent to such installations.






2.16. NOTICES

Any notice Company may give to a Customer will be deemed properly given when delivered, ifdelivered in person, or when deposited with the U.S. Postal Service, postage prepaid,addressed to the Customer’s billing address. Any notice the Customer may give Company willbe deemed properly given when delivered, if delivered in person, or when deposited with theU.S. Postal Service, postage prepaid, addressed to Company at the address provided in themost recently revised tariff pages.

2.17. CUSTOMER PROVIDED EQUIPMENT AND INTERCONNECTION

2.17.1. Customer-provided equipment on the Premises of Customer or Authorized User, the operatingpersonnel there, and the electric power consumed by such equipment must be provided by andmaintained at the expense of the Customer or Authorized User. Conformance of Customer-provided equipment with Part 68 of the FCC Rules is the responsibility of Customer.

2.17.2. Customer or Authorized User must ensure that Customer-provided equipment connected toCompany equipment and facilities is compatible with such equipment and facilities. Themagnitude and character of the voltages and currents impressed on Company-providedequipment and wiring by the connection, operation, or maintenance of such equipment andwiring must be such as not to cause damage to Company-provided equipment and wiring orinjury to Company’s employees or to other persons. Any additional protective equipmentrequired to prevent such damage or injury may be provided by Company at Customer’sexpense.

2.17.3. Company will not be responsible for the installation, operation or maintenance of anyCustomer-provided communications equipment. Where Customer-provided equipment isconnected to the facilities and equipment furnished under this Tariff, the responsibility ofCompany will be limited to the furnishing of Service, facilities and equipment offered pursuantto this Tariff. Beyond this responsibility, Company will not be responsible for:

A. the transmission of signals by Customer-provided equipment or for the quality of, ordefects in, such transmission; or

B. the reception of signals by Customer-provided equipment; or

C. network control signaling when performed by Customer-provided network controlsignaling equipment.






2.17. CUSTOMER PROVIDED EQUIPMENT AND INTERCONNECTION, Continued

2.17.4. The Customer must secure all licenses, permits, rights-of-way and other arrangementsnecessary for interconnection with Company. In addition, the Customer must ensure that itsequipment and/or system or that of its Authorized User or agent(s) is properly interfaced withCompany’s Service and the signals emitted into Company s network are of the proper mode,band-width, power, data speed and signal level for the intended use of the Customer. If theCustomer or its Authorized User or agent(s) fails to properly maintain and operate itsequipment and/or system, Company may, upon written request, require the use of protectiveequipment at the Customer s expense.

2.17.5. Interconnection between the facilities or services of other carriers is governed by the applicableterms and conditions of the other carriers’ tariffs.

2.17.6. Service furnished by Company may be interconnected with services or facilities of otherauthorized carriers and with private systems, subject to the technical limitations established byCompany. Any special interface of equipment or facilities necessary to achieve compatibilitybetween the facilities of Company and other participating carriers must be provided at theCustomer’s expense.

2.18. PROVISION AND OWNERSHIP OF TELEPHONE NUMBERS

2.18.1. The Customer has no property right in any telephone number or any right to continuance ofService through any particular serving office. Company may change a telephone number or aserving office designation, or both, of a Customer if required for engineering or technicalreasons or whenever Company deems it desirable in the conduct of its business to do so.

2.18.2. Telephone numbers will not be changed as a penalty or to enforce payment for directoryadvertising charges.






2.19. TOLL DIALING PARITY PLAN

2.19.1. Introduction

In accordance with the August 8, 1996 Federal Communications Board (FCC) Second Reportand Order, Company submits its implementation plan for intraLATA presubscription.

2.19.2. Policies

A. Company will in no way restrict, or interfere with, subscribers’ ability to access competitiveproviders of intraLATA or interLATA toll services.

B. All eligible Company end user telephone line numbers will be presubscribed as dictated bythe end user assigned to the line.

2.19.3. Carrier Information

A. lnterexchange carriers will have the option of offering intraLATA service only orintraLATA and interLATA service.

B. Interexchange carriers will have the option of participating in all market areas or in aspecific market area.

C. lnterexchange carriers will be required to return a completed Non-Disclosure Agreementand Participation Agreement(s).

D. Company will not participate in billing disputes for intraLATA service betweeninterexchange carriers and their customers.

E. Company representatives will not initiate or accept three-way calls from interexchangecarriers to discuss presubscription.

F. Carriers wishing to participate will be requested to submit Access ServiceRequests/Translation Questionnaires to the Access Tandem owner and to Company.





SECTION 2— RULES AND REGULATIONS, Continued

2.19. TOLL DIALING PARITY PLAN, Continued

2.19.3. Carrier Information, Continued

G. Company will maintain a current list of participating intraLATA toll service providers,including carrier telephone numbers, and will provide this list to customers upon request.All listed intraLATA toll service providers must have an approved toll tariff on file with theBoard.

2.19.4. Call Eligibility Dialing Plan

A. A customer of Company will have calls routed according to the extent Company deploysand offers two-PlC technology in its switches and offers intraLATA toll dialing parity viathe two-PlC method.

B. Certain types of calls may continue to be carried by the LEC for completion, rather thanbe routed automatically to the toll carrier selected by the customer.

2.19.5. Network Information

A. Interexchange carriers will be subject to such network specifications as may be imposedby Company.

B. All originating intraLATA calls will initially be routed via the Local Exchange Carrier (LEC)Access Tandem(s).

2.19.6. Customer Contact Information

A. To the extent that there are participating Carriers, new Customers will be educated andinformed of their ability to select interLATA and intraLATA toll providers at the time theyrequest service from a Company representative. Company will educate its customers byexplaining the differences between local, intra- and interLATA toll calls and by clearlynotifying the Customer that he or she may select a different, or the same, Carrier for eachcall category.







2.19.6. Customer Contact Information, Continued

B. Company’s Customer contact representatives will process Customer initiated PlCselections to Company or to a participating intraLATA Carrier. Participating Carriers willhave the option of allowing Company’s representative to process PlC requests on theirbehalf.

C. For new Customers, Company will accept as a bona fide PlC a selection of “NO PlC” asa choice. Company will ensure that “NO PlC” Customers will have access code dialingcapability to reach participating intraLATA Carriers. NO PlC Customers will be informedof their ability to complete intraLATA toll calls via access codes. Company will ensure thatNO PlC Customer intraLATA toll traffic is not automatically routed to the incumbent localexchange carrier.

D. Company Customer contact representatives will not comment on a Customer’s choice ofits intraLATA PlC when the Customer contacts Company to change the PlC. CompanyCustomer contact representatives will respond to customer inquiries about intraLATACarriers in a competitively neutral fashion.

E. If the intraLATA toll Carrier selected by the customer permits Company to process orderson its behalf, Company will accept the PlC change request.

F. Company representatives will not discuss alternative Carrier rates or services.

2.19.7. Presubscription Information

A. Company may not impose a PlC change charge on its customers.

B. New line Customers, including Customers adding lines, will have the opportunity to selecta participating Carrier, or they will be assigned a NO PlC designation. Customersassigned a NO PlC designation as set forth in this paragraph will be required to dial anaccess code to reach an intraLATA carrier’s network.







2.19.7. Presubscription Information, Continued

C. If a Company Customer denies requesting a change in intraLATA toll providers assubmitted by an intraLATA Carrier, and the intraLATA carrier is unable to produceevidence that the PlC change was properly executed pursuant to Board and FCC PlCchange rules, the intraLATA carrier will be assessed a $75.00 charge for theunauthorized PlC change and the PlC will be changed as per the Customer’s request, inaddition to any charges assessed by Company or the underlying Carrier or otherpenalties authorized by law.

D. lnterexchange carriers may submit PlC changes to Company via a fax/paper interface.

E. Company will process intraLATA PlC selections in the same manner and under the sameintervals of time as interLATA PlC changes.

F. Carriers will be required to submit PlC changes using the Customer Account RecordExchange (CARE) format via paper medium. Company will provide carriers with PlCorder confirmation and reject information using the CARE format. Specific detailsregarding CARE will be provided to participating carriers.

G. For Customers who change their local service provider from the incumbent LEC toCompany and retain their incumbent LEC telephone number(s), Company, as part of theCARE PlC process, will provide the selected intraLATA carrier with both the retained(incumbent LEC) telephone number and Company telephone number.





SECTION 3- DESCRIPTION OF SERVICE

3.1. SERVICE AREAS

3.1.1. Unless otherwise specified in this Tariff, local exchange boundaries and rate centers are thesame as those served by Puerto Rico Telephone Company d/b/a Claro Puerto Rico.

3.1 .2. Unless otherwise specified in this Tariff, Company’s interexchange Service area is statewide.

3.1.3. Company’s description of service area in no way compels Company to provide any Service inan area where facilities or other extenuating factors limit Company’s ability to provide Service.

3.2. TIMING OF CALLS

3.2.1. The Customer’s usage charge is based on the actual usage of Company’s service. Usagebegins when the called number is answered and terminated when either party hangs up.

3.2.2 There is no billing for incomplete calls.





SECTION 3- DESCRIPTION OF SERVICE

3.3. GRANITE LOCAL EXCHANGE SERVICE

3.3.1. Local Exchange Service provides a Customer with a voice-grade communications channel andunique telephone number address which enables the Customer to:

o place or receive calls to any calling station in the local calling area as defined in this Tariff;• access enhanced 911 Emergency Service;• access the interexchange carrier selected by the Customer for interLATA, intraLATA,

interstate or international calling;• access Operator Services;• access Directory Assistance for the local calling area;• place or receive calls to 800/888 telephone numbers;• access Telecommunication Relay Service.

Basic telephone exchange service is provided on a measured basis, and provides for callingwithin the local calling area on a flat rate, per message or per minute basis as specified inSection 4.1.1. and 4.2.1. Basic exchange service consists of the appropriate dial tone line rateand local usage charges. Accumulation of local usage time is accounted for on a per secondbasis. At the end of the Customer’s billing period, the sum of accumulated seconds is roundedup to the next higher minute.

3.3.2. Directory Assistance Service is provided as an ancillary service exclusively to the Company’sCustomers. Directory assistance is accessible by dialing “1”, the area code of the desirednumber and “555-1212”.





SECTION 3- DESCRIPTION OF SERVICE, Continued

3.3. GRANITE LOCAL EXCHANGE SERVICE, Continued

3.3.3. Operator Assistance Service provides the Customer the ability to obtain the assistance of alocal operator to complete local exchange telephone calls in the following manner. Theseservices are not applicable within confinement facilities for use with inmate calling services.

A. Third Number Billing provides the Customer with the capability to charge a local call to athird number which is different from the called or calling party. The party answering at thethird number has the option to refuse acceptance of the charges in advance or whenqueried by the operator.

B. Collect Calls provide the Customer with the capability to charge a call to the called party.On the operator announcement of a collect call, the called party has the option to refuseacceptance of charges in advance or when queried by the operator.

C. Person to Person provides the Customer with the capability to place calls completed withthe assistance of an operator to a particular station and person specified by the caller.The call may be billed to the called party.

D. Station to Station provides the Customer with the capability to place calls completed withthe assistance of an operator to a particular station. The call may be billed to the calledparty.

E. General Assistance provides the Customer with the option to request general informationfrom the operator, such as dialing instructions, county or city codes, area codeinformation and Customer Service toll free telephone numbers, but does not request theoperator to complete the call.







3.3.4. Custom Calling Features

A. Anonymous Call Reiection allows the Customer to have anonymous calls rejected.

B. Busy Redial automatically stores and redials the last number the Customer dialed. If theCustomer reaches a busy number, Busy Redial will monitor the number called and ringthe Customer back when the number is available.

C. Call Blocking allows the Customer to have incoming and/or outgoing calls blocked in avariety of manners.

D. Call Forwarding allows the Customer to have calls rerouted to another telephone number.

E. Call Pick Up allows the Customer to answer someone else’s telephone call.

F. Call Return automatically returns the most recent incoming call to the Customer, whetherit was answered or not.

G. Call Trace allows a Customer to initiate a trace of the last incoming call by dialing a codeimmediately after the call has ended.

H. Call Waiting notifies the Customer of another incoming call on the same line that is beingused.

I. Call Waiting ID notifies the Customer of the identity of the caller on the same line that isbeing used.

J. Caller ID identifies the telephone number, date and time of an incoming call on aCustomer’s display unit.

K. Distinctive Ringing allows the Customer to program the phone so that distinctive ringtones are associated with specified incoming numbers.







3.3.4. Custom Calling Features, Continued

L. Repeat Dialing allows the Customer to program the phone to automatically redial anumber until it is answered.

M. Three-Way Calling allows a conversation between three parties. This is a teleconferencefeature without the need of equipment or additional lines.

N. Speed Calling allows the Customer to pre-program a specified number of phone numbersso that a specified number may be called by pressing one or two digits.






3.4. GRANITE INTEREXCHANGE SERVICE

Company provides switched and dedicated telecommunications services, which allow aCustomer to establish a communications path between two stations by using uniform dialingplans.

3.4.1. Switched Access Service is a switched access service, offering users both outbound I plusand inbound toll free long distance telecommunications services. The service offers direct dialcapabilities of other underlying carrier(s’) network services.

3.4.2. Dedicated Access Service is a dedicated access service, offering users both outbound 1 plusand inbound toll free long distance telecommunications services over dedicated local accessconnections to the underlying carrier’s point of presence. This service is designed forsubscribers with high traffic volumes, whose traffic volumes justify the additional costs ofdedicated access facilities.

3.4.3. Travel Card is a calling card service enabling Switched Access Service subscribers to placecalls from any touch tone phone in the United States. Travel Card calls are billed at theCompany’s rate and appear on the subscriber’s monthly long distance bill.

3.4.4. Directory Assistance is provided by Company’s underlying carrier to subscribers of record.The Customer may access the underlying carrier’s Directory assistance by dialing the areacode plus 555-1212. The Customer will be billed for such service by Company, except asstated in this Tariff.

3.4.5. Prepaid Calling Card Service is a discretionary switched access service available tosubscribers via a toll free number from any telephone in the United States. The user’s accountis credited for the amount of calling purchased and is debited as the subscriber places calls,until the account balance is depleted. Subscribers are informed of the amount of calling timeremaining on the card at the time they access the Company’s equipment and enter a cardidentification number and are reminded to replenish the account prior to its depletion at one (1)minute prior to the account’s depletion. Subscribers may immediately replenish the account atany time by contacting the Company’s customer service department and charging the desiredamount to a valid credit card or by mailing a check to the Company. If the account is notreplenished, access to the Company’s underlying carrier network is blocked.






3.5. ENHANCED 911 EMERGENCY SERVICES (E911)

E91 1 Service allows Customers to reach appropriate emergency services including police, fireand hospital. E91 I has the ability to selectively route and emergency call to the primary E91 1provider so that it reached the correct emergency service located closest to the caller. Inaddition, the Customer’s address and telephone information will be provided to the primaryE91 1 provider for display at the Public Service Answering Point (PSAP).

3.6. PROMOTIONAL OFFERINGS

The Company may, from time to time, make promotional offerings of its services which mayinclude waiving or reducing the applicable charges for the promoted service. The promotionalofferings may be limited as to the duration, the date and times of the offerings and the locationswhere the offerings are made.

3.7. CUSTOMER SPECIFIC PRICING (CSP):

When the Company furnishes a facility or Service for which a rate or charge is not specified inthe Company’s Tariff, or when the Company offers rates or charges which may vary from Tariffarrangements, rates and charges will be determined through Customer Specific Pricing (CSP).CSP arrangements are made in response to the specific, individual requirements of theCustomer and/or a competitive bidding process, and may differ from the Company’s standardTariff offerings in that they contain a custom service arrangement and/or term and/or volumecommitments.





SECTION 4- LOCAL EXCHANGE SERVICE RATES AND CHARGES

4.1. GRANITE SERVICE CHARGES

4.1.1. Business Local Exchange Service

A. Non-Recurring Charges

Activation and Service Provision up to Demarcation Point ofBusiness Main Station, First Line $120.00

Activation and Service Provision up to Demarcation Point ofBusiness Main Station, Additional Line (Same Visit) $60.00

Activation and Service Provision up to Demarcation Point ofBusiness Main Line and/or Trunk Line, First Line $130.00

Activation and Service Provision up to Demarcation Point ofBusiness Main Line and/or Trunk Line, Additional Line $65.00

Change in Grade of Service $30.00Change in Type of Service $25.00Change in Telephone Number (No Change in Grade of Service) $25.00Reconnection of Service (Suspended for Non-Payment) $10.00

B. Recurring Charges (Monthly Unless Otherwise Specified)

From 10,001 to 40,000 Main Stations: Calls will be metered as one unit. Additionalmessage units will be charged at $0.13.

Description Rate Message UnitsAllowance

Business Main Station (Measured) $24.60 85Business Main Line (Measured) $37.90 85First Trunk Line $41.90 85Additional Trunk Line $29.85Group Hunting Features for Business and Trunk lines, $10.00per Group





SECTION 4- LOCAL EXCHANGE SERVICE RATES AND CHARGES, Continued

4.1. GRANITE SERVICE CHARGES, Continued

4.1.1. Business Local Exchange Service, Continued

B. Recurring Charges (Monthly Unless Otherwise Specified), Continued

40,001 Main Stations in Service and Over: Calls within an exchange will be metered asone message unit. Interexchange calls within the calling zone will be metered as twomessage units. Message units in excess of the allowance will be charged at $0.13.

Description Rate Message UnitsAllowance

Business Main Station (Measured) $25.30 85Business Main Line (Measured) $38.90 85First Trunk Line $42.90 85Additional Trunk Line $30.85Group Hunting Features for Business and Trunk $10.00lines, per Group

Note: Inter-exchange calls within the calling zone will be metered as two message units.Message units in excess of the allowance will be charged at $0.13.







4.1 .1. Business Local Exchange Service, Continued

B. Recurring Charges (Monthly Unless Otherwise Specified), Continued

Kilometer Rates: Applies to all exchanges telephone service furnished outside the baserate area of all exchanges but within the exchange area from where the primary station isserved and to local private lines, P(A)BX stations or extension stations.

Description Each Kilometer or FractionThereof All Exchanges

Each Individual Line $1.00Each Trunk Line $1.00Each Local Private Line $1.00Local Circuits for P(A)BX Stations or $1.00Extension StationsLocal Circuits for P(A)BX Stations $1.00







4.1.2. Directory Services

A. Directory Listings (Monthly Charges)

Additional Listing, Metropolitan Area Directory $5.00Additional Listing, Island Directory $5.00Additional Listing, Island-Central Directory $5.00Unlisted Number, Metropolitan Area Directory $3.50Unlisted Number, Island Directory $3.50

B. Directory Listings (Non-Recurring Charges)

Change in Directory Listing $20.00

C. Directory Assistance

Directory Assistance — Call Completion $1.25







4.1.3. Custom Calling Services INon-Recurring!AddI Charge

MonthlyCall Waiting $2.00 $5.00Call Forwarding $2.00 $5.00Three Way Calling $2.00 $5.00Speed Calling, 8 Number Capacity $2.40 $5.00Speed Calling, 30 Number Capacity $4.80 $5.00Combination of Call Waiting, Call Forwarding and Three Way $4.00 $5.00Calling, on the same lineCombination of Call Waiting, Call Forwarding, Three Way $5.40 $5.00Calling and Speed Calling 8 Number Capacity, on the samelineCombination of Call Waiting, Call Forwarding, Three Way $7.20 $5.00Calling and Speed Calling 30 Number Capacity, on the sameline







4.1.4. Custom Calling Services II

NonRecurring!

Monthly Add’l Charge

Return Call, Unlimited Use $4.00 $5.00Return Call, Per Activation $0.75Repeat Call, Unlimited Use $3.50 $5.00Repeat Call, Per Activation $0.75Caller ID $7.75 $5.00Caller ID & Caller ID Plus Name $8.50 $5.00Anonymous Call Rejection $4.00 $5.00Distinctive Ringing $2.50 $5.00Selective Call Forwarding $2.50 $5.00Selective Incoming Call Restriction $3.00 $5.00Selective Call Acceptance $2.50 $5.00Call Trace, Unlimited Use $7.00 $5.00Call Trace, Per Activation $5.00Remote Call Forwarding, per Directory Number $12.80 $50.00Fixed Call Forward Busy Line and Don’t Answer $3.00 $5.00Customer Activated Call Forward Busy Line/Call Forward $1.50 $5.00Don’t AnswerTelephone Call Restriction Service, Per Restriction $3.75 $10.00

4.1 .5. Group Hunting Feature

Per Business or Trunk Line, Per Group $30.00







4.1 .6. Wide Area Telecommunications Service (WATS)

A. Non-Recurring Charges

Outward 800Access Line, Service Ordering, Each Order $55.00 $65.00Connection, Each Line $65.00 $65.00Access Line Extension, Service Order, Each $30.00 $30.00First Extension in Buildingwlo Access Line or Extension on Same Service $50.00 $50.00

Inside Move Service Order, Each $55.00 $55.00Wiring, Each line or Extension $25.00 $55.00“800” Service TN Change to different number $65.00“800” Connection, each line $25.00Record Change Only $25.00 $35.00

B. Monthly Charges

Access Line Charge, Per “800” Service $35.80Access Line Charge, Per Each Outward Line $31.65Access Line Extension, First $22.85Access Line Extension, Additional $6.71







4.1.6. Wide Area Telecommunications Service (WATS), Continued

C. ‘800” Service Access Line Usage Charges

Number of Hours Per Hour Per Rate Per Accessof Use Period Line

First 25 Hours $9.00 $7.20 $6.60From 25:01 to 500 $6.60 $6.00 $5.40500:01 and Over $6.00 $6.00 $5.40

D. Outward WATS Access Line Usage Charges

Number of Hours Per Hour Per Rate Per Accessof Use Period Line

First 25 Hours $9.00 $7.20 $6.60From 25:01 to 500 $6.60 $6.00 $5.40500:01 and Over $6.00 $6.00 $5.40







4.1.7. Centrex Services

A. Service ChargesNon-Recurring?Add’l Charge

MonthlyMain C.O. Centrex Station (Primary Location) $24.65 $30.00

- Connection Charge $37.50Main C.O. Centrex Station (Secondary Location) $24.65 $30.00

- Connection Charge $37.50Centrex Extension, Each $1.50 $25.00

- Connection Charge 25.00Additional Listing Directory Number, Each $13.65 $65.00Dial or Manual Type Trunk Terminal, Each $20.00 $65.00Non-Switching Tie Lines Terminals (Call Completion by $ 14.35 $ 100.00Attendant), Each: With Outward Dialing and AutomaticSignaling.Non-Switching Tie Lines Terminals (Call Completion by $14.35 $100.00Attendant), Each: With Inward Dialing and AutomaticSignaling.Non-Switching Tie Lines Terminals (Call Completion by $20.00 $100.00Attendant), Each: With Outward and Inward Dialing andAutomatic Signaling.Switching Tie Line Terminals, Each: Associated with $28.70 $150.00lines using Local Facilities.Switching Tie Line Terminals, Each: Associated with Toll $40.00 $150.00Lines.Switching Tie Line Terminals, Each: Associated with $72.15 $150.00Common Control Switching Arrangements.







4.1.7. Centrex Services, Continued

B. Non-Recurring Charges

Change Restriction of a Centrex Line $10.00Change Extension to Main Centrex Stations $30.00Change in Station Hunting Group $10.00Change in Centrex Station Number $10.00Change in Listed Directory Number $10.00Change in Restriction of Incoming Tie Trunks, per Trunk $10.00Change Access Code to Special Services or Trunk Group $10.00Inside Move of an Attendant Console not requiring the relocation of the $600.00Attendant’s Console Control Cabinet (Cable length between the attendantconsole and the attendant console control cabinet shall not exceed 300 feet.Otherwise, an additional charge will apply in accordance with actual costs).







4.1.7. Centrex Services, Continued

C. Centrex Calling FeaturesNon-Recurring!

Monthly Add’I Charge

Station Hunting, Terminal, Circular and Secretarial $4.30 $20.00Hunting, per GroupCall Forwarding, Busy Line per Centrex Line $0.45 $7.50Call Forwarding, Don’t Answer per Centrex Line $0.70 $7.50Call Forwarding, Variable per Centrex Line $0.70 $7.50

Call Waiting per Centrex Line Equipped $0.95 $ 7.50Call Forwarding Busy Line and Don’t Answer per $0.95 $7.50Centrex Line EquippedCall Forwarding Busy Line, Don’t Answer and Universal $1.65 $7.50(Variable) per Centrex line EquippedCall Waiting, Call Forwarding, Don’t Answer and Call $2.00 $7.50forwarding Universal (Variable) per Centrex LineEquippedSpeed Calling. Individual Short List (eight 1-digit $2.40 $7.50numbers), per Centrex Line EquippedSpeed Calling. Individual Long List (thirty 2 -digit $4.80 $7.50numbers), per Centrex Line Equipped.Speed Calling. Group Long List (thirty 2-digit numbers). $5.75 $7.50For first 20 Centrex Lines EquippedSpeed Calling. Group Long List (thirty 2-digit numbers). $0.30For each additional Centrex Line Equipped.

Call Pick-Up, per Station $2.00 $7.50







4.1 .8. Direct Inward Dialing (DID) Services

Non-Recurring!Monthly Add’l Charge

First Group of 40 DID Station Numbers, For Private $12.00 $65.00Radio Telephone and Private On-Way Radio SignalingSystemsFirst Group of 40 DID Station Numbers, For Voice Mail, $34.80 $65.00PBX and Similar Communication SystemsEach Additional Group of 20 DID Station Numbers, For $6.00 $35.00Private Radio Telephone and Private On-Way RadioSignaling SystemsEach Additional Group of 20 DID Station Numbers, For $17.40 $35.00Voice Mail, PBX and Similar Communication SystemsDID Trunks, Each $90.20 $35.00







4.1.9. ISDN Services

A. Service Charges

Non-Recurring!Monthly Add’l Charge

Access and Basic Group of Features (BRI) $35.00Access and Basic Group of Features (PRI)Additional Feature: Additional Multiple Call $2.00 $15.00Appearances, EachAdditional Feature: 30 Port Conferencing for $3.00 $15.00Flexible CallingAdditional Feature: Secondary Telephone $2.00 $15.00Number, Charge per NumberAdditional Feature: Secondary Telephone $34.80 $50.00Number, Charge per Group of Forty (40)NumbersAdditional Feature: Secondary Telephone $17.40 $50.00Number, Charge per Group of Twenty (20)NumbersISDN-PRI ( monthly allowance of $1,200.0010,000 message units for local calls), perArrangementAdditional Units (in excess of the monthly $0.13allowance times the ISDN-PRIs arrangements)







4.1.9. ISDN Services, Continued

B. Non-Recurring Charges

Programming in Central Office and Service Order Charge $120.00Programming in Central Office of Equipment Different from the one $80.00Provided by PRTC, and not CompatibleReprogramming of Features, per Feature and per Service Order $15.00Programming in Central Office and Service Order Charge $940.00Reprogramming of Access or Features, and Service Order, Each B $15.00ChannelReprogramming of Additional Multiple Call Appearances, Each $15.00





SECTION 5- INTEREXCHANGE SERVICE RATES AND CHARGES

5.1. INTEREXCHANGE SERVICE CHARGES

5.1.1. Switched Access Outbound Service

DAYTIME EVENING NIGHTCumulative . . .

Monthl Callin” Initial Add I Initial Add’I Initial Add I30 Sec. 6 Sec. 30 Sec. 6 Sec. 30 Sec. 6 Sec.

$0 -$99.99 $00895 $0.01 79 $0.0895 $0.01 79 $0.0895 $0.01 79

$100-$999.99 $0.0845 $0.0169 $0.0845 $0.0169 $0.0845 $00169

$l000andUp $0.0795 $0.0159 $0.0795 $0.0159 $0.0795 $00159

5.1.2. Switched Access Inbound Service

DAYTIME EVENING NIGHTCumulative ..

Monthl” Calling’ Initial Add’l Initial Add’l Initial Add’l30 Sec. 6 Sec. 30 Sec. 6 Sec. 30 Sec. 6 Sec.

$0-$99.99 $0.0895 $0.0179 $0.0895 $0.0179 $0.0895 $0.0179

$100 -$999.99 $00845 $00169 $0.0845 $00169 $0.0845 $0.0169

$1000 and Up $0.0795 $0.0159 $00795 $0.01 59 $0.0795 $0.01 59

5.1.3. Dedicated Access Outbound Service

DAYTIME EVENING NIGHT

Initial Add’l Initial Add’l Initial Add’l30 Sec. 6 Sec. 30 Sec. 6 Sec. 30 Sec. 6 Sec.

Intrastate $0.0600 $0.0120 $00600 $0.0120 $0.0600 $0.0120





SECTION 5— INTEREXCHANGE SERVICE DESCRIPTIONS AND RATES, Continued

5.1. INTEREXCHANGE SERVICE CHARGES, Continued

5.1.4. Dedicated Access Inbound Service

DAYTIME EVENING NIGHT

Initial AddI Initial Add’l Initial Add’I30 Sec. 6 Sec. 30 Sec. 6 Sec. 30 Sec. 6 Sec.

Intrastate $0.0600 $00120 $0.0600 $0.0120 $0.0600 $0.0120

5.1.5. Directory Assistance

Rate per access $0.65

5.1.6. Operator Assisted Calling Services

Granite provides operator assisted calling as an ancillary service exclusively to itssubscribers. Operator assisted calling services are provided to subscribers by the underlyingcarrier, at the underlying carrier’s rates, terms and conditions, pursuant to the underlyingcarrier’s intrastate tariffs on file with the Board.





SECTION 5— INTEREXCHANGE SERVICE DESCRIPTIONS AND RATES, Continued

5.2. TIME PERIODS

The application periods for the service are:

Mon Tue Wed Thur Fri Sat Sun

8:00 AMto Day Day Day Day Day Eve Eve

4:59 PM

5:00 PMto Eve Eve Eve Eve Eve Eve Eve

10:59 PM

11:00 PMto Night Night Night Night Night Night Night

7:59 AM

Night Rate applies to selected holidays (New Years Day, July 4, Labor Day, Thanksgiving andChristmas). On these holidays the Night Rate applies all day, unless a lower rate would normally apply.





SECTION 6- FEDERAL GOVERNMENT SERVICE AGREEMENTS

6.1. GENERAL

The Company may enter into contracts for the use of all authorized Federal agencies; authorized federalcontractors; agency-sponsored universities and laboratories; and when authorized by law or regulation,state, local and tribal governments, and other organizations. All organizations listed in General ServiceAdministration (GSA) Order ADM 4800.2E (as updated) are eligible.

6.2. ENTERPRISE INFRASTUCTURE SERVICES (EIS)

In addition to services covered elsewhere in this Service Guide, the Company may offer servicespursuant to the EIS contractual agreement.

A. Terms and Conditions

1. ElS Services are only available pursuant to the EIS contractual agreement.2. The Company reserves the right to limit the locations where services will be

offered.

B. Rates and Charges

1. The nonrecurring charge below applies for the installing, connecting or moving ofEIS Services.

2. If the Company continues to provide service after the expiration of the customer’sterm without a further agreement, the customer’s monthly recurring term rateshall continue to apply until the customer enters into a new service agreement orthe service is disconnected.

3. The following maximum rates and charges apply.

NONRECURRING MONTHLY RATECHARGE

• Commercial Analog ICB ICBBusiness Lines (POTS)

• Analog PBX Trunks ICB ICB

• Digital PBX Trunks ICB ICB

• ISDN Basic rate ICB ICBInterface (BRI)

• ISDN Primary rate ICB ICBInterface (PRI)





SECTION 7- EMERGENCYICRISIS/DISASTERIRESTORATION AND PROVISIONING -

TELECOMMUNICATIONS SERVICE PRIORITY

7.1. GENERAL

The Telecommunications Service Priority (TSP) Program is a federal program used to identifyand prioritize telecommunications services that support national security or emergencypreparedness (NS/EP) missions.

NS/EP services are defined as those telecommunications services which are used tomaintain a state of readiness or respond to and manage any event or crisis which causes orcould cause injury or harm to the population, damage or loss to property, or degrades orthreatens the NS/EP posture of the United States.

TSP restoration and/or provisioning shall be provided in accordance with Part 64, Appendix Aof the Federal Communications Commission’s Rules and Regulations (47 C.F.R.), and the“Service Vendor Handbook For The Telecommunications Service Priority (TSP) Program”and the “Service User Manual for the Telecommunications Service Priority (TSP) System”(NCS Manual 3-1-1) (Service User Manual) issued and updated as necessary by the Office ofPriority Telecommunications (OPT) of the National Communications System. Any changes toor reissuance of these regulations or manuals supersede Service Guide language containedherein.

7.2. TSP PROGRAM COMPONENTS

The TSP program has two components, restoration and provisioning.

1. A restoration priority is applied to new or existing telecommunications services toensure restoration before any other services during a service outage. TSPrestoration priorities must be requested and assigned before a service outage occurs.

2. A provisioning priority is obtained to facilitate priority installation of newtelecommunications services during a service outage. Provisioning on a prioritybasis becomes necessary when an end-user has an urgent requirement for a newNS/EP service that must be installed immediately or by a specific due date that canbe met only by a shorter than standard or expedited Company provisioning timeframe. As a matter of general practice, existing TSP services will be restored beforeprovisioning new TSP services.





SECTION 7- EMERGENCY/CRISIS/DISASTERIRESTORATION AND PROVISIONING -

TELECOMMUNICATIONS SERVICE PRIORITY, Continued

7.3. TSP REQUEST PROCESS — RESTORATION

To request a TSP restoration priority assignment, a prospective TSP user must:

1. determine that the user’s telecommunications service supports an NS/EP functionunder one of the following TSP categories.

a. National Security Leadership

1. National Security Posture and U.S. Population Attack Warning2. Public Health, Safety, and Maintenance of Law and Order3. Public Welfare and Maintenance of National Economic Posture.

2. identify the priority level to be requested for the telecommunications service. Thepriority level is determined by the end-user’s TSP category and service profile. Theservice profile defines the user’s level of support to the portion of thetelecommunications service that the user owns and operates, such as CustomerPremises Equipment or wiring. The five levels of priority and seven element groupsthat define the service profile are contained in the Service User Manual.

3. Complete the TSP Request for Service Users form (SF 315) available on the NationalCommunications System (NCS) website (http://tsp.ncs.gov/).

4. For non-federal users, have their TSP requests approved by a federal agencysponsor. Non-federal users should contact the OPT, at the NCS website(http:Iltsp.ncs.govl), for information on identifying a sponsor for TSP requests.

5. Submit the SF 315 to the OPT.

6. Upon receipt of the TSP Authorization Code from the OPT, notify the Company, andinclude the TSP Authorization Code in any service order to the Company requestingrestoration of NS/EP services.





SECTION 7- EMERGENCYICRISISIDISASTERIRESTORATION AND PROVISIONING -


7.4. TSP REQUEST PROCESS — PROVISIONING

To request a TSP provisioning priority assignment, a prospective TSP user must follow thesame steps listed above for restoration priority assignment except for the followingdifferences. The user should:

1. certify that its telecommunications service is an Emergency service. Emergencyservices are those that support one of the NS/EP functions listed above are socritical that they must be provisioned at the earliest possible time, without regard tocost to the user.

2. verify that the Company cannot meet the service due date without a TSP assignment.

3. obtain approval from the end-user’s invocation official to request a provisioningpriority. Invocation officials are designated individuals with the authority to requestTSP provisioning for a telecommunications service, and include the head or directorof a federal agency, commander of a unified/specified military command, chief of amilitary service, commander of a major military command, or state governor.





SECTION 7- EMERGENCY/CRISIS!DISASTERIRESTORATION AND PROVISIONING -


7.5. RESPONSIBILITIES OF THE END USER

End-users or entities acting on their behalf must perform the following:

1. Identify telecommunications services requiring priority.

2. Request, justify, and revalidate all priority level assignments. Revalidation must becompleted every 2 years, and must be done before expiration of the end-user’s TSPAuthorization Code(s).

3. Accept TSP services by the service due dates.

4. Have Customer Premises Equipment (CPE) and Customer Premises Wiring (CPW)available by the requested service due date and ensure (through contractual meansor otherwise) priority treatment for CPE and CPW necessary for end-to-end servicecontinuity.

5. Pay the Company any authorized costs associated with priority services.

6. Report to the Company any failed or unusable services with priority levels.

7. Designate a 24-hour point of contact for each TSP request and apprise the OPT.

8. Cooperate with the OPT during reconciliation (comparison of NS/EP serviceinformation and resolution of any identified discrepancies) and revalidation.





SECTION 7- EMERGENCY/CRISISIDISASTERIRESTORATION AND PROVISIONING -


7.6. RESPONSIBILITIES OF THE COMPANY

The Company will perform the following:

1. Provide TSP service only after receipt of a TSP authorization code.

2. Revoke TSP services at the direction of the end-user or OPT.

3. Ensure that TSP Program priorities supersede any other telecommunications prioritythat may be provided (other than control services and order wires).

4. Designate a 24-hour point of contact to receive reports of TSP service outages fromTSP service users.

5. Designate a 24-hour point of contact to coordinate TSP processes with the OPT.

6. Confirm completion of TSP service order activity to the OPT.

7. Participate in reconciliation of TSP information at the request of the OPT.

8. Ensure that all subcontractors complete reconciliation of TSP information with theservice vendor.

9. Ensure that other carriers supplying underlying facilities are provided informationnecessary to implement priority treatment of facilities that support NS/EP services.

10. Assist in ensuring that priority level assignments of NS/EP services are accuratelyidentified “end-to-end” by providing to subcontractors and interconnecting carriers therestoration priority level assigned to a service.

11. Disclose content of the NS/EP TSP database only as may be required by law.

12. Comply with regulations and procedures supplemental to and consistent withguidelines issued by the OPT.





SECTION 7- EMERGENCYICRISISIDISASTERIRESTORATION AND PROVISIONING -


7.7. PREEMPTION

When spare facilities are not available, it may be necessary for the Company to preempt thefacilities required to provision or restore a TSP service. When preemption is necessary, non-TSP services may be preempted based on the Company’s best judgment. If no suitablespare or non-TSP services are available, the Company may preempt an existing TSP serviceto restore a TSP service with a higher restoration priority assignment. When preemption isnecessary, prior consent of the service user whose service will be preempted is not required;however, the Company will make every reasonable effort to notify the preempted Customerof the action to be taken.





SECTION 8— CRITICAL FACILITIES ADMINISTRATION SERVICE

8.1. PROGRAM OVERVIEW

Facilities-based carriers are responsible to provide data on the physical path of qualified circuitsto customers who request such information. Such carriers are required to maintain facilitiesassociated with qualified circuits in such a manner as to ensure that notification of a change in thephysical routing of a qualifying circuit is communicated quickly to the affected customer, and thephysical path data promptly updated. Such carriers will maintain the data and establishappropriate methods of identification and authentication to secure the data and restrict access byeach customer to information relative to that customer’s qualifying circuits.

Customers are required to demonstrate for each qualifying circuit that the circuit has beenregistered under the federal Telecommunications Service Priority program in order to participate.

8.2. CUSTOMER RESPONSIBILITIES

Customers participating under the Critical Facilities Administration program will be required to:

8.2.1. Identify critical facilities by enrolling circuits in the federal Telecommunications Service Priorityprogram, and demonstrating the sponsorship of a federal agency supporting the designation ofthose circuits as qualifying under the federal Telecommunications Service Priority program. Suchcircuits will be referred to as “qualifying circuits.”

8.2.2. Subscribe to the Critical Facilities Administration service offered by their carrier, and identifywhich qualifying circuits it wishes to enroll in the service. Such circuits will be referred to as“subscribed circuits.”





SECTION 8— CRITICAL FACILITIES ADMINISTRATION SERVICE, Continued

8.3. CARRIER OBLIGATIONS

Facilities-based carriers will be obligated to identify the physical path of each subscribed circuit asfollows:

8.3.1. Physical path information will be provided by reference to the latitude and longitude coordinatesof suitable points along the circuit’s path (e.g., cable entrances to buildings, manholes, riserpoles, cross boxes, carrier equipment cabinets, and other circuit access points in the outsideplant of the carrier) so as to allow the customer to ascertain with a reasonable degree of accuracythe actual physical path of each subscribed circuit.

8.3.2. Physical path information for newly provisioned subscribed circuits is to be available to thecustomer within 5 business days after the circuit has been installed, and within 15 business daysfor existing, in-place subscribed circuits.

8.3.3. Any planned moves, changes, or rearrangements that affect the physical path of a subscribedcircuit are to be communicated at least 24 hours in advance to the customer, and informationrelated to a move, change, or rearrangement that was as a result of unplanned activity is to beprovided within 24 hours of the change.

6.3.4. Updated information regarding the revised physical path of subscribed circuits would be availableto the customer within 5 business days for planned actions, and within 15 business days forunplanned activities.

8.3.5. Provision of the service would be suspended altogether in the instance of a major telephoneoutage. Once restored to service, current physical path information for a subscribed circuit wouldbe developed and made available to the customer within ninetydays of the restoration of service.

8.3.6. The carrier must establish a secure database or other means that would allow the customer toobtain information of the physical path for only its subscribed circuits, subject to appropriateauthentication and authorization. Where practicable, the information should be made availableon a 24 hour by seven day basis.

8.4. RATES

Rates for CFA are based upon the time required to collect the circuit path data. The company willgive the customer a good faith estimate of the time period needed to perform the requestedservice. The customer will be billed those charges, along with the charges established by anyconnecting carrier for the service.

Critical Facilities Administration, Per Hour $120.00




Documents

Granite Telecommunications, LLC. Puerto Rico T.R.B. Tariff No. I … · 2019. 4. 30. · Telecommunicaciones de Puerto Rico) Called Station: The terminating point of a call (i.e.,