Green Globe Certification Standard Audit Report - Baliseminyak.thesamayabali.com/application/sites/seminyak/userfiles... · Green Globe Certification Standard – Audit Report

Green Globe Certification Standard

Audit Report

www.greenglobe.com

Green Globe Certification Standard – Audit Report

© July 2014 Emendo4. All Rights Reserved.

The Green Globe Brand is used under license from Green Globe Ltd. ii

GREEN GLOBE

AUDIT REPORT

The Samaya Bali Seminyak

Bali, Indonesia

Audit Prepared by: Judith Schneider

Report Date: Monday, 25th May 2015

Report Period: 14th May – 25th May 2015



The Green Globe Brand is used under license from Green Globe Ltd. iii

Table of Contents

Introduction ........................................................................................................................... 1

Purpose of this Document ................................................................................................. 1

Contact Details ...................................................................................................................... 2

Company Contact Details ................................................................................................. 2

Auditor Contact Details ..................................................................................................... 2

Company Profile ................................................................................................................... 3

Audit Scope ........................................................................................................................... 3

Audit Objectives .................................................................................................................... 3

Audit Process ........................................................................................................................ 3

Audit Evidence .................................................................................................................. 3

Audit Report Distribution List ............................................................................................ 4

Confidentiality .................................................................................................................... 4

Audit Findings ....................................................................................................................... 4

Audit Conclusion ................................................................................................................... 4

Level of Compliance to the Standard................................................................................ 4

Corrective Actions ................................................................................................................. 5

Observations ......................................................................................................................... 5

Auditor Recommendations ................................................................................................... 5

Signatures ......................................................................................................................... 6

Company........................................................................................................................ 6

Auditor ............................................................................................................................ 6

Green Globe Certification Standard ..................................................................................... 7

Criteria Results ..................................................................................................................... 7

A. Sustainable Management .......................................................................................... 7

A.1 Implement a Sustainability Management System .............................................. 7

A.2 Legal Compliance ............................................................................................... 7

A.3 Employee Training .............................................................................................. 7

A.4 Customer Satisfaction ........................................................................................ 8



The Green Globe Brand is used under license from Green Globe Ltd. iv

A.5 Accuracy of Promotional Materials ..................................................................... 8

A.6 Local Zoning, Design and Construction ............................................................. 8

A.6.1 Design and Construction – Compliance with Legal Requirements ............ 8

A.6.2 Sustainable Design and Construction of Buildings and Infrastructure – New

Buildings (Constructed within the last 5 years) & Existing Buildings ........................ 9

A.7 Experiential or Interpretative Tourism ................................................................ 9

A.8 Communications Strategy .................................................................................. 9

A.9 Health and Safety ............................................................................................. 10

A.10 Disaster Management & Emergency Response .......................................... 10

B. Social/Economic ...................................................................................................... 10

B.1 Community Development ................................................................................. 10

B.2 Local Employment ............................................................................................ 11

B.3 Fair Trade ......................................................................................................... 11

B.4 Support Local Entrepreneurs ........................................................................... 11

B.5 Respect Local Communities............................................................................. 12

B.6 Exploitation ....................................................................................................... 12

B.7 Equitable Hiring ................................................................................................ 12

B.8 Employee Protection ........................................................................................ 12

B.9 Access to Basic Services ................................................................................. 13

B.10 Local Livelihoods .......................................................................................... 13

B.11 Bribery & Corruption ..................................................................................... 13

C. Cultural Heritage .................................................................................................. 14

C.1 Code of Behavior .............................................................................................. 14

C.2 Historical Artifacts ............................................................................................. 14

C.3 Protection of Sites ............................................................................................ 14

C.4 Incorporation of Culture .................................................................................... 15

D. Environmental ...................................................................................................... 15

D.1 Conserving Resources ..................................................................................... 15

D.1.1 Purchasing Policy ...................................................................................... 15

D.1.2 Consumable Goods .................................................................................. 15

D.1.3 Energy Consumption ................................................................................. 16

D.1.4 Water Consumption .................................................................................. 16



The Green Globe Brand is used under license from Green Globe Ltd. v

D.1.5 Food & Beverage ...................................................................................... 16

D.1.6 Green Meetings ......................................................................................... 16

D.2 Reducing Pollution ............................................................................................ 17

D.2.1 Greenhouse Gas ....................................................................................... 17

D.2.2 Wastewater................................................................................................ 17

D.2.3 Waste Management Plan .......................................................................... 17

D.2.4 Harmful Substances .................................................................................. 18

D.2.5 Other Pollutants ......................................................................................... 18

D.3 Conserving Biodiversity, Ecosystems, and Landscapes ................................. 19

D.3.1 Wildlife Species ......................................................................................... 19

D.3.2 Wildlife in Captivity .................................................................................... 19

D.3.3 Landscaping .............................................................................................. 19

D.3.4 Biodiversity Conservation ......................................................................... 20

D.3.5 Interactions with Wildlife............................................................................ 20

APPENDIX A – Photographs .............................................................................................. 21


1

Introduction

Green Globe is the premier worldwide certification program developed specifically for the

travel and tourism industry. Green Globe assists organizations to improve their economic,

social and environmental sustainability while being rewarded and recognized for it.

The Green Globe Certification Standard provides Hotel and Resort organizations with a

framework to conduct a comprehensive assessment of their environmental sustainability

performance, through which they can monitor improvements and achieve certification

Purpose of this Document

The purpose of this document is designed to determine if The Samaya Bali Seminyak has

achieved the requirements of the Green Globe Certification Standard. This report has been

prepared by Judith Schneider, an accredited third party Green Globe auditor.

The Green Globe Certification Standard includes mandatory core criteria supported by over

320 compliance indicators.

To be fully certified under the Green Globe Certification Standard, business name must

comply with each of the core criteria by achieving a compliance score of over 50% for the

related indicators. A number of critical indicators are also mandatory and each of these

must be complied with to achieve certification.

Additional details of the completed Green Globe Certification Standard, including the

individual compliance scores, are contained within the Green Globe online certification

system.

Should business name be required to complete corrective actions for major non-

conformance to the Standard, an interim audit report may be provided by the auditor. Once

all major non-conformance issues are resolved, a copy of the final report will be sent to the

The Samaya Bali Seminyak for approval.

The auditor will then send a recommendation to the Green Globe Certification Manager for

review and the awarding of Green Globe Certification.


2

Contact Details

Company Contact Details

Company Name: SAMAYA BALI Seminyak

Address: Jl, Laksmana,

Seminyak, Bali

Zip/Postcode: 80361

Country: Indonesia

Telephone: +62 361 731149

Facsimile: +62 361 733328

Contact Person: Ray Clark

Email: [email protected]

Auditor Contact Details

Auditor Name: Judith Schneider

Address: Studio 1, Lat Phrao Road 102

Bangkok

Zip/Postcode: 10230

Country: Thailand

Telephone: +66 61964 8534

Email: [email protected]


3

Company Profile

Samaya Bali, Seminyak is a member of the Royal Collection of hotels under the Santika

Resorts owned by Kompas Granmedia.

5 Star Resort and Spa located in Seminyak, Bali

52 Villas, 30 Samaya Beachside Villas renovated 2012 and 22 Samaya Villas

Each villa has a swimming pool

2 Common pools, 2 Restaurants and a Spa owned and operated by the Resort.

Audit Scope

The scope of the audit for the Samaya Bali covers the hotel operation, spa and

administration of the office premises, its suppliers and the policies.

Audit Objectives

The Audit Objective is to verify the accomplishment of compliance of Samaya Bali to the

Green Globe Criteria and Indicator requirements.

Audit Process

The Audit process followed is as below-

- Meeting and general discussion about Green Globe membership and audit process

- Tour of the property to familiarise with the Resort, its operation and some of its green

efforts

- Detailed review of all documents relating to the audit process

- Interview with employees from the different areas (service, spa, front office,

management)

- Personal review of all areas with focus on finding opportunities for improvement if

necessary/possible

- Review of all indicators which were found to be negative or unclear, together with the

Resort Manager, Mr Eka Dilaga and General Manager, Mr Ray Clark

Audit Evidence

During the audit, information relevant to the audit objectives, scope and criteria, including

information relating to interfaces between functions, activities and processes was collected

and recorded by appropriate sampling. Only information that is verifiable has been used as

audit evidence.


4

The audit evidence is based on samples of the available information, therefore there is an

element of uncertainty in auditing, and those acting upon the audit conclusions should be

aware of this uncertainty.

All objective evidence is contained in the completed online certification system and where

appropriate, included as an appendix to this report.

Audit Report Distribution List

Mr Ray Clark – General Manager, Samaya Bali Seminyak and Ubud

Mr Eka Dilaga – Resort Manager, Samaya Bali Seminyak

Confidentiality

Unless required by law, the audit team and those responsible for managing the audit

program will not disclose the contents of documents, any other information obtained during

the audit, or the audit report, to any other party without the explicit approval of the audit

client. If disclosure of the contents of an audit document is required, the audit client will be

informed as soon as possible.

Audit Findings

During the audit, it became clear that the operation of the hotel as a whole is influenced by

a sustainable attitude. All interviewed staff members were aware about the certification, its

meaning and advantages to the company. Many small and bigger ongoing initiatives and

improvements made it clear that the management is aware of the fact that sustainability

has to be an ongoing process.

Audit Conclusion

Achieved Green Globe Certification. With the Criteria “D 2.1. Reducing Pollution:

Greenhouse Gas” needing to be met until 1st September 2015.

Level of Compliance to the Standard

The property has achieved a compliance of 84%.


5

Corrective Actions

- Greenhouse Gas Emissions must be monitored within the next 3 months and should be

compensated

- Customers should be informed more about their environmental and social efforts to

encourage participation in saving energy, as air condition is using a very high amount of

energy

Observations

- It was great to see how much initiative the Green Team is taking in many different projects,

as:

Growing endangered plants with recycling plastic bottles being used as flowerpots

Making their own organic fertilizer

Working closely together with tourism schools by providing sustainability training

as well as Aids awareness classes

Supporting the turtle conservation organization; building rainwater collection

tanks

Participating on Earth Day with education on sustainability for staff and cleaning

the surrounding of the hotel including the beach

General waste reduction, and more.

- The friendliness and professionalism of all staff is extraordinary. It is obvious that the

management is doing a great job at training and working on the overall wellbeing of

employees.

- The health and safety standard can be considered as very high.

- Overall: Great job everybody!!

Auditor Recommendations

- Customers should be informed better about the customs of Indonesian/Balinese culture,

and cultural tours could be offered. Further guests should be encouraged to visit protected

areas in Bali.

- The communications strategy about all green efforts should be improved by letting

customers know what is in for them

- The purchase of local products can be encouraged better, e.g. by inviting trusted vendors

to sell goods at the restaurant area twice a week

- Energy consumption can be reduced by small changes as e.g. turning on fewer lights when

guests come back to their room at night, encouraging guests to turn their air condition off

when they leave their villas etc.

- A couple of options for the calculation of Greenhouse Gas emissions have been given to

the hotel (websites, excel sheet)


6

- Sustainable energy production seems to be on the rise in Bali. It can be expected that within

the next two years, solar panels will be available, including a support/repair team and green

energy can be obtained

- Plastic water bottles in the reception area can be avoided by a water dispenser

Signatures

Company

Auditor


7

Green Globe Certification Standard

Criteria Results

A. Sustainable Management

A.1 Implement a Sustainability Management System

Criteria: The Business has implemented a long-term sustainability management

system that is suitable to its reality and scale, and that considers

environmental, sociocultural, quality, health, and safety issues.

Compliance Result

Mandatory Items met: Compliance Indicator score: 13 Result: Pass

A.2 Legal Compliance

Criteria: The Business is in compliance with all relevant international or local

legislation and regulations (including, among others, health, safety,

labor, and environmental aspects).

Compliance Result


A.3 Employee Training

Criteria: All personnel receive periodic training regarding their role in the

management of environmental, sociocultural, health, and safety

practices.

Compliance Result



8

A.4 Customer Satisfaction

Criteria: Customer satisfaction is measured and corrective action taken where

appropriate.

Compliance Result


A.5 Accuracy of Promotional Materials

Criteria: Promotional materials are accurate and complete and do not promise

more than can be delivered by the business.

Compliance Result


A.6 Local Zoning, Design and Construction

A.6.1 Design and Construction – Compliance with Legal

Requirements

Criteria: Comply with local land acquisition and land rights legislation and local

zoning and protected or heritage area requirements.

Compliance Result



9

A.6.2 Sustainable Design and Construction of Buildings and

Infrastructure – New Buildings (Constructed within the last 5

years) & Existing Buildings

Criteria: Use locally appropriate principles of sustainable construction and

design while respecting the natural and cultural surroundings.

Compliance Result


A.7 Experiential or Interpretative Tourism

Criteria: Information about and knowledge of the natural surroundings, local

culture, and cultural heritage is provided to customers, as well as

explaining appropriate behavior while visiting natural areas, living

cultures, and cultural heritage sites.

Compliance Result


A.8 Communications Strategy

Criteria: The Business has implemented a comprehensive communications

strategy to inform visitors and guests on its sustainable policies,

programs and initiatives.

Compliance Result



10

A.9 Health and Safety

Criteria: The Business ensures compliance with all relevant health and safety

measures to ensure the well-being of its customers, staff and local

community.

Compliance Result


A.10 Disaster Management & Emergency Response

Criteria: The business has available all the necessary equipment and

associated management plans to ensure the health, safety and

wellbeing of its customers and staff in the event of a disaster.

Compliance Result


B. Social/Economic

B.1 Community Development

Criteria: The business actively supports initiatives for social and infrastructure

community development including, among others, education, health,

and sanitation.

Compliance Result



11

B.2 Local Employment

Criteria: Local residents are employed, including in management positions.

Training is offered as necessary.

Compliance Result


B.3 Fair Trade

Criteria: Local and fair-trade services and goods are purchased by the

business, where available.

Compliance Result


B.4 Support Local Entrepreneurs

Criteria: The business offers the means for local small entrepreneurs to develop

and sell sustainable products that are based on the area’s nature,

history, and culture (including food and drink, crafts, performance arts,

agricultural products, etc.).

Compliance Result



12

B.5 Respect Local Communities

Criteria: A code of conduct for activities in local communities has been

developed, with the consent of and in collaboration with the

community.

Compliance Result


B.6 Exploitation

Criteria: The business has implemented a policy against commercial

exploitation, particularly of children and adolescents, including sexual

exploitation.

Compliance Result


B.7 Equitable Hiring

Criteria: The business is equitable in hiring women and local minorities,

including in management positions, while restraining child labor.

Compliance Result


B.8 Employee Protection

Criteria: The international or national legal protection of employees is respected

and employees are paid a living wage.

Compliance Result



13

B.9 Access to Basic Services

Criteria: The activities of the business do not jeopardize the provision of basic

services, such as water, energy, or sanitation, to individuals or

neighboring communities.

Compliance Result


B.10 Local Livelihoods

Criteria: The activities of the business do not adversely affect local access to

livelihoods, including land and aquatic resource use, rights of way,

transport and housing.

Compliance Result


B.11 Bribery & Corruption

Criteria: A business should develop and implement a Program that clearly and

in reasonable detail, articulates values, policies and procedures to be

used to prevent bribery from occurring in all activities under its

effective control.

Compliance Result



14

C. Cultural Heritage

C.1 Code of Behavior

Criteria: The business follows established guidelines or a code of behavior for

visits to culturally or historically sensitive sites, in order to minimize

visitor impact and maximize enjoyment.

Compliance Result


C.2 Historical Artifacts

Criteria: Historical and archeological artifacts are not sold, traded, or displayed,

except as permitted by law.

Compliance Result


C.3 Protection of Sites

Criteria: The business contributes to the protection of local historical,

archeological, culturally, and spiritually important properties and sites,

and does not impede access to them by local residents.

Compliance Result



15

C.4 Incorporation of Culture

Criteria: The business uses elements of local art, architecture, or cultural

heritage in its operations, design, decoration, food, or shops; while

respecting the intellectual property rights of local communities.

Compliance Result


D. Environmental

D.1 Conserving Resources

D.1.1 Purchasing Policy

Criteria: Purchasing policy favors environmentally friendly products for

building materials, capital goods, food, and consumables.

Compliance Result


D.1.2 Consumable Goods

Criteria: The purchase of disposable and consumable goods is measured, and

the business actively seeks ways to reduce their use.

Compliance Result



16

D.1.3 Energy Consumption

Criteria: Energy consumption should be measured, sources indicated, and

measures to decrease overall consumption should be adopted, while

encouraging the use of renewable energy.

Compliance Result


D.1.4 Water Consumption

Criteria: Water consumption should be measured, sources indicated, and

measures to decrease overall consumption should be adopted.

Compliance Result


D.1.5 Food & Beverage

Criteria: Food and Beverage operations are controlled by the business under

best practice principles to ensure the safety of customers and minimize

environmental impacts.

Compliance Result


D.1.6 Green Meetings

Criteria: The business offers options for Green Meetings to meet the

sustainability needs of its event customers, enhance its sustainability

credentials and improve environmental and social outcomes.

Compliance Result



17

D.2 Reducing Pollution

D.2.1 Greenhouse Gas

Criteria: Greenhouse gas emissions from all sources controlled by the business

are measured, and procedures are implemented to reduce and offset

them as a way to minimize climate change.

Compliance Result

Mandatory Items met: Compliance Indicator score: 1 Result: Not Met

D.2.2 Wastewater

Criteria: Wastewater, including gray water, is treated effectively and reused

where possible.

Compliance Result


D.2.3 Waste Management Plan

D.2.3.1 Plan and Reduce

Criteria: A solid waste management plan is implemented, with quantitative

goals to minimize waste that is not reused or recycled.

Compliance Result



18

D.2.3.2 Reuse

Criteria: A comprehensive strategy of reuse exists to reduce waste to landfill.

Compliance Result


D.2.3.3 Recycle

Criteria: A comprehensive recycling strategy exists to reduce waste to landfill.

Compliance Result


D.2.4 Harmful Substances

Criteria: The use of harmful substances, including pesticides, paints, swimming

pool disinfectants, and cleaning materials, is minimized; substituted,

when available, by innocuous products; and all chemical use is

properly managed.

Compliance Result


D.2.5 Other Pollutants

Criteria: The business implements practices to reduce pollution from noise,

light, runoff, erosion, ozone-depleting compounds, and air and soil

contaminants.

Compliance Result



19

D.3 Conserving Biodiversity, Ecosystems, and Landscapes

D.3.1 Wildlife Species

Criteria: Wildlife species are only harvested from the wild, consumed,

displayed, sold, or internationally traded, as part of a regulated activity

that ensures that their utilization is sustainable.

Compliance Result


D.3.2 Wildlife in Captivity

Criteria: No captive wildlife is held, except for properly regulated activities, and

living specimens of protected wildlife species are only kept by those

authorized and suitably equipped to house and care for them.

Compliance Result


D.3.3 Landscaping

Criteria: The business uses native species for landscaping and restoration, and

takes measures to avoid the introduction of invasive alien species.

Compliance Result



20

D.3.4 Biodiversity Conservation

Criteria: The business contributes to the support of biodiversity conservation,

including supporting natural protected areas and areas of high

biodiversity value.

Compliance Result


D.3.5 Interactions with Wildlife

Criteria: Interactions with wildlife must not produce adverse effects on the

viability of populations in the wild; and any disturbance of natural

ecosystems is minimized, rehabilitated, and there is a compensatory

contribution to conservation management.

Compliance Result



21

APPENDIX A – Photographs

The local temple area:

Recycling of rice bags:


22

Growing endangered plants:

Rainwater collection system under construction:


23

Fire extinguisher in the whole area:

Cleaning products with safety information:


24

Producing their own organic fertilizer (and teaching staff and schools how to do it too!):

Creative way of recycling plastic bottles:


25

Electric transport within the resort:

Meeting point in case of emergency:


26

Window film in gym:


27

Local art in indoor yoga room and all guest villas:

Chemical storage:


28

Decreasing noise pollution in aggregator room:

Encouraging staff to donate blood:


29

Reuse of cooking oil to produce biodiesel: http://no.myclimate.org/en/carbon-offset-

projects/international-projects/detail/mycproject/10327/1123.html

Encouraging suppliers to get rid of packaging:

http://no.myclimate.org/en/carbon-offset-projects/international-projects/detail/mycproject/10327/1123.html

http://no.myclimate.org/en/carbon-offset-projects/international-projects/detail/mycproject/10327/1123.html


30

Using only glass water bottles in the restaurant and mini bars:

Taking customer feedback serious and sharing it with the staff:


31

Electrical transport for linen:

Currently testing hydrocarbon air condition systems:


32

Selling local goods in the spa area:

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Green Globe Certification Standard Audit Report - Baliseminyak.thesamayabali.com/application/sites/seminyak/userfiles... · Green Globe Certification Standard – Audit Report