Walgreens Digital Health Initiative and Strategy for Future Innovations

Greg Orr, Division Vice PresidentMichael Taitel, PhD, Senior Director

WALGREENS BOOTS ALLIANCE11 countries • 13,100 stores • Over 350 distribution centers • More than 370,000 employees

Be America’s most loved pharmacy-led, health, wellbeing and beauty retailer

Our PurposeChampion everyone’s right to be happy and healthy

Our Mission

• More than 8,100 drugstores

• More than 87 Million Active Balance Rewards Members

• Over 70K healthcare service providers

• Approximately 76% of the population of the USA lives

within five miles of a Walgreens or Duane Reade

>1 Rx from a mobile device

EVERY SECOND WE FILL

User review, App Store

Refill by Scan

“That was so much

fun…I wish I had more

prescriptions to refill.”

Pill Reminder

“This is the kind of

application that can

truly improve your

quality of life.”

Pharmacy Chat

“Saves me from having

to wait in line at the

store to chat with a

pharmacist and is way

more convenient!”

Immunizations App

Our new immunizations

app makes recording and

scheduling immunizations

a seamless experience.

BALANCE REWARDS FOR HEALTHY CHOICES

250 points/1st goal

250 points/device or app linked

20 points/mile

20 points/daily log

20 points/daily weight log

20 points/blood pressure test

20 points/blood glucose test

Over 3 billion points awarded

and over 1.25M connected apps & devices

Walgreens Health Analytics, Research & Reporting

1. Improving the patient experience of care.

2. Improving the health of populations.

3. Reducing the per capita cost of health care.

Measure and articulate Walgreens value in relation to the goals of the Triple Aim:

BRhc Data only

Descriptive statistics

Segmentation by engagement

Time series

BRhc &Rx Data

Segmentation by health condition

Impact on medication adherence

Adherence impact on biometrics

BRhc & POS Data

Segmentation by healthy

purchases

Segmentation by OTC

comorbidities

BRhc & External

Data

Segmentation by census data

Impact on healthcare

utilization & cost

Research Framework

315,744 New users

12,805,893 Activities

209,253 Returning users

12,661,261 Activities

116,621 Long-term users

10,946,634 Activities

92,632 Short-term users

1,714,627 Activities

106,491 Single day users

Self-monitoring utilization patterns

among individuals in an incentivized

program for healthy behaviors

2014 Study Data

Percentage of users logging activities

and average number of activities

logged by week

0

1

2

3

4

5

6

7

8

9

10

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Activitie

s logged p

er

week

Users

Rem

ain

ing

Week

Kim, J. Y., Wineinger, N. E., Taitel, M., Radin, J. M., Akinbosoye, O., Jiang, J., ... & Steinhubl, S. (2016). Self-Monitoring Utilization Patterns Among Individuals in an Incentivized Program for Healthy Behaviors. Journal of Medical Internet Research, 18(11).

Kim, J. Y., Wineinger, N. E., Taitel, M., Radin, J. M., Akinbosoye, O., Jiang, J., ... & Steinhubl, S. (2016). Self-Monitoring Utilization Patterns Among Individuals in an Incentivized Program for Healthy Behaviors. Journal of Medical Internet Research, 18(11).

Duration of participation among users logging

activities manually through the online portal or

automatically using a linked device or app

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Users

Rem

ain

ing

Week

Automatic Manual

The Relationship Between Digital Health

Program Activity Tracking and Medication

Adherence Among Members Age 50+ Years

5.6%

11.2%

2.5%5.1%

2.9%4.5%

∆ Mean PDC ∆ Optimal Adherence

Adherence differences between Physical Activity groups (n=10,642)

[≥4 per week vs. < 4 per week]

Antihypertensives*Oral antidiabeticsAntihyperlipidemics*

3.0%

6.8%5.2%

12.3%

∆ Mean PDC ∆ Optimal Adherence

Adherence differences between Blood Pressure or Blood Glucose groups (n=6,566)

[Blood pressure: ≥ 2 per week vs. < 2 per week] [Blood glucose: ≥ 1 per week vs. < 1 per week]

Antihypertensives* Oral antidiabetics*

Akinbosoye O, Taylor D, Jiang J, Taitel M, Orr G. The Relationship Between Digital Health Program Activity Tracking and Medication Adherence Among Members Age 50+ years. Presented at the Academy of Managed Care Pharmacy Annual Meeting, April 19-22, 2016, San Francisco, CA * p<0.01

* p<0.01

The Association between Participation in a

Community Pharmacy’s Digital Health Program

and Flu Vaccination Rates

Akinbosoye O, Taitel M, Jiang J, Orr G. The Association between Participation in a Community Pharmacy’s Digital Health Program and Flu Vaccination Rates. Presented at the Academy Health Annual Research Meeting, June 26-28, 2016, Boston, MA.

17.1%

8.8%

BRhc members

(n=105,255)

Control

(n=1,661,817)

Unadjusted Flu

Vaccination Rate

Adjusted Odds Ratio

Odds RatioConfidence

IntervalP value

2.94 2.89-3.00 <.0001

∆=8.3%

The Association between Use of a Community

Pharmacy’s Mobile Pill Reminder App and

Medication Adherence

Akinbosoye O, Jiang J, Taitel M, Orr G. The Association between Use of a Community Pharmacy’s Mobile Pill Reminder App and Medication Adherence. Presented at the Society of Behavioral Medicine 37th Annual Meeting, March 30- April 2, 2016, Washington DC.

8.2%

12.3%

7.0%

11.3%

5.8%

9.10%

∆ Mean PDC* ∆ Optimal Adherence*

Antidiabetic Antihypertension Antihyperlipidemic

* p<0.05

Test Group n=128,799Control Group n=609,203

Continued innovation through partnerships

Greg Orr, MBA (@greg_orr)Michael Taitel, PhD

Walgreens

Thank you