"Grievance Handling" Assignment by Nayma Sharmin

7/23/2019 "Grievance Handling" Assignment by Nayma Sharmin

http://slidepdf.com/reader/full/grievance-handling-assignment-by-nayma-sharmin 1/18

9

Iqqofmnemr cm

FPOEWIMAE DIMBLOMF

Qu`norreb rc

BP- QDIDBIR DCQQIOM

Acupqe reiadep

Acupqe acbe; DPN 780

Acupqe rorle; Ombuqrpoil Pelirocmq

Qringcpb Umowepqory @imflibeqd

Qu`norreb `y

MI_NI QDIPNOM

OB; N@I 81? 98?16

@irad; 1?rd

QRINGCPB UMOWEPQOR_ @IMFLIBEQD



9

OMRPCBUAROCM

Ewepy enxlcyee diq aepriom etxearirocm, vdoad de rdomjq nuqr è gulgoll `y rde cpfimo{irocm de oq

vcpjomf gcp- Vdem rde cpfimo{irocm giolq rc bc rdoq, de bewelcx i geelomf cg boqacmmear cp

boqqiroqgiarocm- Vdem im enxlcyee geelq rdir qcne rdomfq ipe umgiop om rde cpfimo{irocm, de oq qiob rc

diwe i fpoewimae- @iqoailly “Boqrcprocm oq rde pccr cg fpoewimae-„

Rc imily{e viradgully qcne mcroaei`le geirupeq enepfe aleiply- Rdeqe ipe ‑

† I fpoewimae pegepq rc imy gcpn cg boqacmmear cp boqqiroqgiarocm vord imy iqxear cg rde

cpfimo{irocm-

† Rde boqqiroqgiarocm nuqr ipoqe cur cg enxlcynemr imb mcr bue rc xepqcmil cp ginoly

xpc`len-† Boqacmmear aim ipoqe cur cg peil cp onifomipy peiqcmq- Vdem rde enxlcyee geelq rdir

omkuqroae diq èem bcme rc don, de diq i fpoewimae- Rde peiqcm oq quad geelomfq niy è wilob

cp omwilob, leforonire cp oppirocmil, kuqrogoi`le cp poboaulcuq-

† Rde boqacmremr niy è wcoaeb cp umwcoaeb- @ur or nuqr gomb etxpeqqocm om qcne gcpn:

dcvewep, boqacmremr xipqe oq mcr i fpoewimae- Rde enxlcyee niy acnxliom cpilly cp vporomf-

Og rdoq oq mcr lccjeb omrc xpcnxrly, rde enxlcyee geelq i qemqe cg liaj cg kuqroae- Mcv rde

boqacmremr fpcvq imb rijeq rde qdixe cg i fpoewimae-

† @pcibly qxeijomf, rduq, i fpoewimae oq rpiaei`le rc xepaeoweb mcm.gulgollnemr cg cme‟q

etxearirocm gpcn rde cpfimo{irocm-

I fpoewimae oq imy boqxure cp boggepemae ipoqomf èrveem imy enxlcyee imb nimifenemr cp èrveem

rde umocm imb nimifenemr- Ncqr acllearowe ìpfiomomf ifpeenemrq begome, om femepil, vdir rde

xiproeq diwe ifpeeb rc acmqobep èomf i fpoewimae- Umocmq uquilly xpegep i `pcib begomorocm rdir

peacfmo{eq imy boqxure, vdole nimifenemr xpegepq rc lonor fpoewimaeq rc rde neimomf cp ixxloairocm

cg i xiproaulip aliuqe- Rde xponipy gumarocm cg rde begomorocm oq rc curlome rde xipinerepq cg vdir

ryxeq cg boqxureq niy è fpoeweb-



9

Gcpnq cg Fpoewimaeq;

I fpoewimae niy rije imy cme cg rde gcllcvomf gcpnq;

Giaruil,

Onifomipy,

Boqfuoqeb-

† Giaruil; I giaruil fpoewimae ipoqeq vdem leforonire meebq cg enxlcyeeq peniom umgulgolleb,e-f-, vife doje diq èem ifpeeb ùr mcr onxlenemreb aoromf wipocuq peiqcmq-

† Onifomipy; Vdem im enxlcyee‟q boqqiroqgiarocm oq mcr èaiuqe cg imy wilob peiqcm ùr èaiuqe cg i vpcmf xepaexrocm, vpcmf irrorube cp vpcmf omgcpnirocm de diq- Quad i qoruirocm

niy apeire im onifomipy fpoewimae- Rdcufd nimifenemr oq mcr ir giulr om quad omqrimaeq, qroll

or diq rc aleip rde —gcf‟ onneboirely-

† Boqfuoqeb; Im enxlcyee niy diwe boqqiroqgiarocm gcp peiqcmq rdir ipe umjmcvm rc don- Og

de#qde oq umbep xpeqqupe gpcn ginoly, gpoembq, peliroweq, meofd`cpq, de#qde niy peiad rde vcpj

qxcr vord i deiwy deipr- Og i mev peapuor ferq i mev ri`le imb aux`cipb rdoq niy èacne imeyeqcpe rc crdep enxlcyeeq vdc diwe mcr èem rpeireb lojevoqe xpewocuqly-

Mirupe cg fpoewimae;

Mirupeq cg fpoewimaeq ipe rde qynxrcnq cg acmgloarq om rde emrepxpoqe- Rde mirupe cg

fpoewimae qdculb è ìqeb cm ‑

† Xpcncrocm

† Inemoroeq

† Acmromuory cg qepwoaeq

† Acnxemqirocm

† Boqaoxlomipy iarocm

† Gomeq

† Omapenemrq

† Leiwe

† Neboail ̀ emegor

† Mirupe cg kc`

†

Xiynemr† Iarocm xpcncrocm

† Peacwepy cg bueq

† Rpimqgep

† Woarono{irocm

† Acmborocm cg vcpj

† Quxepqeqqocm imb rde loje-



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Aiuqeq cg Fpoewimae;

Fpoewimaeq niy caaup gcp i munèp cg peiqcmq, gev cg rden ipe gcllcvomf;

† Eacmcnoa; Vife gotirocm, cweprone, `cmuq, vife pewoqocm, era- Enxlcyeeq niy geel rdir

rdey ipe xiob leqq vdem acnxipeb rc crdepq-

† Vcpj emwopcmnemr; Xccp xdyqoail acmborocmq cg vcpjxliae, rofdr xpcbuarocm mcpnq,begearowe rcclq imb euoxnemr, xccp uilory cg nirepoilq, umgiop puleq, liaj cg peacfmorocm, era-

† Quxepwoqocm; Pelireq rc rde irrorubeq cg rde quxepwoqcp rcvipbq rde enxlcyee quad iq xepaeoweb mcrocmq cg òiq, giwcporoqn, mexcroqn, aiqre iggoloirocmq, pefocmil geelomfq, era-

† Vcpj fpcux; Enxlcyee oq umi`le rc ibkuqr vord doq aclleifueq: quggepq gpcn geelomfq cg meflear, woarono{irocm imb èacneq im c`kear cg poboaule imb dunoloirocm, era-

† Noqaellimecuq; Rdeqe omalube oqqueq peliromf rc aepriom woclirocmq om peqxear cg xpcncrocmq,qigery nerdcbq, rpimqgep, boqaoxlomipy puleq, gomeq, fpimromf leiwe, neboail giaoloroeq, era-

Femepilly, i fpoewimae etoqrq vdepe rdepe oq i woclirocm cg;

Rde Acmrpiar; Rdeqe ipe rde eiqoeqr fpoewimaeq rc vom, eqxeaoilly vdepe rde woclirocm oq aleip.aur imb

nimifenemr oq mcr cweply èllofepemr-

Rde Liv; Rdepe niy è i woclirocm cg numoaoxil, qrire cp gebepil liv- Penenèp rdir rde liv

ilviyq quxepqebeq rde acmrpiar-

Acnximy Pefulirocmq; Nimifenemr femepilly aimmcr woclire orq cvm puleq rc dipn cme cp ncpe

vcpjepq- I xepqcmmel pefulirocm niy è cweplccjeb om dopomf cp gopomf cg i gcpenim niy diwe

`pcufdr loucp omrc rde xlimr imb rdem gopeb i vcpjep gcp rde qine woclirocmq- Umewem emgcpaenemr cg

acnximy cp ifemay pefulirocmq, iq vell iq nimifenemr boqpefipb gcp orq cvm puleq, aim xpcwobe rde

fpcumbq gcp i fpoewimae-

Vcpjepq‟ Pofdrq; Boqaponomirocm imb vcpjepq‟ pofdrq acwep i `pcib pimfe cg omaobemrq cp xpiaroaeq-

Boqaponomirocm caaupq vdem rvc xecxle ipe rpeireb boggepemrly umbep rde qine acmborocmq om quad i

viy iq rc dipn cp rpeir umeuilly cme cg rden- Boqaponomirocm niy omalube, imb oq mcr lonoreb rc,

piae, qet, ife, pelofocm, qetuil cpoemrirocm, mirocmil cpofom, xepqcmilory, lccjq, umocm iarowory, xiqr

omaobemrq imb etxepoemaeq, imb xcloroail iggoloirocm-

Xiqr Xpiaroaeq; Ipòrpircpq voll qcneroneq acmqobep woclirocmq cg lcmf.qrimbomf xpiaroaeq, iaaexreb

`y rde umocm imb nimifenemr, iq fpcumbq gcp pulomf om giwcp cg rde umocm- Og, gcp omqrimae, rde

enxlcyep diq illcveb i 95.nomure viqd.ux gcp yeipq imb rdem qubbemly boqaoxlomeq i vcpjep gcp

leiwomf dep qrirocm 95 nomureq ègcpe alcaj.cur, rde umocm uquilly diq i qrpcmf aiqe-



9

PIOQOMF I FPOEWIMAE

Rdepe ipe i munèp cg ipeiq im enxlcyee qdculb acmqobep vdem pioqomf i fpoewimae- Rdeqe omalube

vdir diq dixxemeb, vdc viq omwclweb, imb imy xpewocuqly pelireb nirrepq-

Or oq onxcprimr rc gomb cur rde iaruil giar rdir pioqe fpoewimae- Rc dimble fpoewimae, gopqrly

nimifenemr meeb rc gomb cur rde pccr cg fpoewimae- Qc rdir, nimifenemr qdculb omweqrofire rde

peiqcm xpcxeply- Or oq mcr ilviyq eiqy rc obemrogy vcpjxliae omaobemrq iq fpoewimaeq- Om cpbep rc

rcrilly umbepqrimb imb vcpj cur i qclurocm rc xpc`lenq, nimifenemr `cby nuqr fer ill rde

omgcpnirocm i`cur rde omaobemr rdey ipe omweqrofiromf-

Depe ipe gowe ueqrocmq rdir nimifenemr qdculb iqj vdem omweqrofiromf i fpoewimae;

9- VDC ‧ oq omwclweb3

Vdc oq rde vcpjep: vdc oq rde quxepwoqcp: vdc ipe rde vormeqqeq3 Imycme elqe3

0- VDIR ‧ peilly dixxemeb3

Vdir bob rde vcpjep bc3 Vdir viq rde qeuemae cg ewemrq3 Vdir viq qiob3 Vdir bob

nimifenemr qiy, bc cp giol rc bc3 Vdir diq dixxemeb om rde xiqr3 Vdir qdculb è bcme rc

peneby rde qoruirocm3

1- VDEM ‧ bob or dixxem3

Rone, bire, era- Imy qxeaoil qofmogoaimr dclobiyq cp biyq cgg rdir niy roe om3

2- VDEPE ‧ bob or rije xliae3

Obemrogy rde etiar lcairocm `y vcpjqrirocm, ùolbomf, bexiprnemr, era-3

5- VD_ ‧ oq rdoq omaobemr i fpoewimae3

Vdoad acmrpiar aliuqe$q/ ixxloeq3 Viq rdepe i ìajfpcumb cg iarocm vdoad vemr ègcpe3

Vdy bob rde nenèp rije rdoq iarocm3 Vdy bob nimifenemr rije iarocm3

Nimifenemr qdculb ilviyq uqe rde 5 V‟q vdem omweqrofiromf i fpoewimae;

Vdc‧Vdir‧Vdem‧Vdepe‧Vdy

Fpoewimae dimblep rdem diq rc obemrogy# boqacwep fpoewimae imb rpyomf rc peqclwe or-



9

XPEXIPOMF I FPOEWIMAE

Cmae rde nimifenemr diq aclleareb rde giarq cg rde fpoewimae uqomf rde “gowe V‟q„ rdir boqauqqeb

ègcpe, or oq mcv rone rc vpore rde fpoewimae- Rde munèp cme pule om vporomf i fpoewimae oq rc jeex or

qonxle)

Depe ipe rdpee qrexq om vporomf i fpoewimae;

9- Vdir Dixxemeb

Qrire rde fpoewimae oqque qonxly‒vdc, vdir, vdem- Rde fpoewimae gcpn oq mcr rde xliae rc ipfue rde

fpoewimae- Rdir qdculb dixxem om rde fpoewimae neeromf-

0- Vdy rdir oq vpcmf

Qrire vdir xipr cg rde acmrpiar, liv, xiqr xpiaroae, era- viq woclireb- I fpoewimae aim è goleb cwep iwoclirocm cg rde acmrpiar, i adimfe om i vell.eqri`loqdeb xiqr xpiaroae, woclirocm cg i liv $CQDI,

GNLI, era-/ cp i woclirocm cg im enxlcyep xcloay- Ilviyq qrire rdir rde enxlcyep niy diwe woclireb

crdep xiprq cg rde acmrpiar;

1- Vdir _cu Vimr

Aleiply qrire rde peneby rde umocm oq qeejomf- Nimifenemr mcr leiweq cur rde peneby ‑ crdepvoqe

rde enxlcyep aim ifpee rdey nibe i noqrije, ùr cggep mc qclurocm-



9

RDE OMWEQROFIROCM CG FPOEWIMAE RC PEQCLWE OR

Cmae im enxlcyep diq èem nibe ivipe cg im enxlcyee fpoewimae, or oq onxcprimr rdir or oq

omweqrofireb- Im eggearowe nimifep qdculb jmcv i`cur rde xpc`len- Fpoewimaeq aim è umacwepeb om

i munèp cg viyq- Fcqqox imb fpixewome cggep woril alueq i`cur enxlcyee fpoewimaeq- Rdepe oqqewepil viyq rc obemrogy fpoewimae- Quad iq

† Etor omrepwoev

† Fpoxe #Quffeqrocm `cteq

† Cxomocm qupwey

† Cxem bccp xcloay

† C`qepwirocm

† Qrex libbep xcloay

I`cwe nemrocm viy aculb ilqc è umbeprijem rc umacwep rde nyqrepy quppcumbomf fpoewimaeq- Rdeqe

nerdcbq ipe boqauqqeb èlcv;

† Etor omrepwoev;

Enxlcyeeq uquilly leiwe rdeop auppemr kc`q bue rc boqqiroqgiarocm cp èrrep xpcqxearq

curqobe- Og rde nimifep rpoeq qomaepely rdpcufd im etor omrepwoev, de nofdr è i`le rc gomb cur rde peilpeiqcmq vdy rde enxlcyee oq leiwomf rde cpfimo{irocm- Rc eloaor wilui`le omgcpnirocm, rde nimifep

nuqr emacupife rde enxlcyee rc fowe i acppear xoarupe qc iq rc pearogy rde noqrijeq xpcnxrly- Og rde

enxlcyee oq mcr xpcwobomf geipleqq imqvepq, de niy è fowem i ueqrocmmiope rc goll ux imb xcqr rdeqine igrep ferromf ill doq bueq aleipeb gpcn rde cpfimo{irocm vdepe de oq auppemrly enxlcyeb-

† Fpoxe ̀ cteq;

I fpoxe `ct niy è jexr ir xpcnomemr lcairocmq om rde giarcpy gcp lcbfomf imcmyncuqacnxliomrq xepriomomf rc imy iqxear peliromf rc vcpj- Qomae rde acnxliomimr meeb mcr peweil doq

obemrory, de aim etxpeqq doq geelomfq cg omkuqroae cp boqacmremr gpimjly imb vordcur imy geip cg woarono{irocm-

† Cxomocm qupweyq;

Qupweyq niy è acmbuareb xepocboailly rc eloaor rde cxomocmq cg enxlcyeeq i`cur rde

cpfimo{irocm imb orq xcloaoeq-

† Cxem bccp xcloay;

Rdoq oq i jomb cg vilj.om.neeromf vord rde nimifep vdem rde enxlcyee aim

etxpeqq doq geelomfq cxemly i`cur imy vcpj.pelireb fpoewimae- Rde nimifep aim apcqqadeaj rdeberiolq cg rde acnxliomr rdpcufd wipocuq neimq ir doq boqxcqil-

† C`qepwirocm;

I nimifep#quxepwoqcp aim uquilly rpiaj rde èdiwocpq cg xecxle vcpjomf umbep don- Og i xiproaulip enxlcyee oq mcr ferromf ilcmf vord xecxle, qxcolomf nirepoilq bue rc aipeleqqmeqq cp

peajleqqmeqq, qdcvomf omboggepemae rc acnnimbq, pexcpromf lire gcp vcpj cp oq peniomomf i`qemr ‑



9

Rde qofmilq ipe gioply c`wocuq- Qomae rde quxepwoqcp oq alcqe rc rde qaeme cg iarocm, de aim ilviyq gomb

cur quad umuquil èdiwocpq imb pexcpr xpcnxrly-

† Qrex.libbep xcloay;

Rde enxlcyee vord i fpoewimae diq rc xpcaeeb qrex `y qrex-

Qrex 9; Gollomf cg vporrem fpoewimae

Qrex 0; Quxepwoqcp c gcpenim

Qrex 1; Deib cg rde Bexr

Qrex 2; Kcom fpoewimae acnnorree

Qrex 5; Adoeg eteaurowe

Liqr qrex; Wclumripy ipòrpircp

Gof; Qrex‑libbep fpoewimae xpcaebupe

† Im iffpoeweb enxlcyee qdill gopqr xpeqemr doq fpoewimae wep̀ illy- Om xepqcm rc rde cggoaep

beqofmireb `y rde nimifenemr gcp rde xupxcqe im imqvep qdculb è fowem vordom 4 dcupq-

† Og de oq boqqiroqgoeb vord rde imqvep, rde vcpjep voll xpeqemr doq fpoewimae rc rde deib cg rde

bexiprnemr, vdc voll fowe doq imqvep vord om 1 biyq-

† Og rde vcpjep oq boqqiroqgoeb vord rde imqvep, de niy iqj rdir doq fpoewimae qdculb è pegeppeb rc

rde fpoewimae acnnorree, vdoad qdill nije orq peacnnembirocm vordom 6 biyq-

† Rde nimifenemr nuqr onxlenemr umimoncuq peacnnembirocm cg rdoq acnnorree-

† Im umdixxy vcpjep aim ixxly rc rde nimifenemr gcp i pewoqocm cg orq beaoqocm vordom cme veej‟q

cg rone-

† Liqr qrife oq Wclumripy ipòrpircp-

Qrex .9

Liqr qrex

Qrex.1

Qrex.0

Qrex.2

Qrex.5



9

ALIQQOGOAIROCM CG FPOEWIMAE

Igrep acnxleromf omweqrofirocm, nimifenemr aculb gomb wipocuq ryxeq cg fpoewimae vordom rde

xepqcmmel- Rdoq oq mcr qonolip vord eiad crdep, ùr vcpj iq i ìaj gcpae cg apeiromf fpoewimae-

Gof; Aliqqogoairocm cg fpoewimae

† Ombowobuil#Xepqcmil Fpoewimae; Iggearq cmly cme xepqcm $Que diq èem boqaoxlomeb/-

† Fpcux Fpoewimae; Bexiprnemr cp airefcpy cg xecxle om rde qdcx cp qrcpe $umqige adenoail om

cme bexiprnemr/-

† Xpomaoxle Fpoewimae; Beilq vord i ìqoa acmrpiar xpomaoxle $quad iq qemocpory, wiairocm, era-/

ill nenèpq omwclweb-

† Umocm cp Xcloay Fpoewimae; Omoroireb `y umocm cm èdilg cg vcpjep cp emrope qrcpe cp xlimr

$gcp etinxle, cweprone mcr èomf boqrpoùreb xpcxeply/, cp nenèp oq mcr vollomf rc gole

ombowobuil fpoewimae-

FPOEWIMAE

Ombowobuil #

xepqcmil

Fpoewimae

FpcuxFpoewimae

XpomaoxleFpoewimae

Umocm cp

Xcloay

Fpoewimae



9

BEILOMF VORD FPOEWIMAE

Vdem rde nimifenemr aim obemrogy imb aliqqogoeb rde fpoewimae xpcxeply rdem acne rde ueqrocm

“dcv rc beil vord or eggearowely„3 Beil vord fpoewimaeq qemqorowely, xiproauliply vdepe rdey acmaepm

crdep vcpjepq- Vdem beilomf vord i fpoewimae nimifenemr qdculb;

† Emqupe ginoloip vord rde xpcaebupe imb ixxly or acppearly

† Dclb imy fpoewimae deipomf om xpowire vordcur omreppuxrocmq

† Vdepe i fpoewimae pelireq rc rde xepqcm&q lome nimifep, emqupe rdir rde enxlcyee aim pioqe rdefpoewimae vord qcnecme elqe

† Loqrem aipegully rc rde xepqcm&q etxlimirocm cg rde xpc`len imb acmqobep vderdep rdepe oq i

beexep oqque vdoad nofdr è rde pccr aiuqe cg rde fpoewimae

† Loqrem rc imy acmgloaromf xcomrq cg woev

† Veofd ux ill ewobemae rc qee vderdep rdepe oq im oqque ycu meeb rc ibbpeqq

† Beaobe vdir iarocm rc rije, rpyomf rc ìlimae giopmeqq rc rde xepqcm vordcur acnxpcnoqomf rde

ùqomeqq cp crdep vcpjepq† Omgcpn ill acmaepmeb xiproeq cg ycup beaoqocm imb rde ixxeil xpcaeqq

† Emqupe ycu peqclwe imy xpc`lenq peliromf rc xcloaoeq, xpcaebupeq cp acmbuar vdepe rde

fpoewimae xpcaebupe dofdlofdrq rdeqe

† Jeex rde xpcaeqq iq acmgobemroil iq xcqqo`le

Rc beilomf vord fpoewimae, Nimifenemr meebq rc diwe i aleip obei i`cur gev ueqrocmq- Quad iq .

† Vdy bc ve meeb rc dimblomf fpoewimae 3

¶ Qerrleq vcpjxliae xpc`lenq om i qyqreniroa viy-

¶ Delxq rc eqri`loqd imb xpcrear vcpjepq‟ pofdrq-¶ Foweq vcpjepq i wcoae cm rde kc` `y xpcwobomf rden vord im cxxcprumory rc rell rdeop qobe cg rde

qrcpy-

¶ Xpcncreq vcpjxliae dipncmy-

† Vdir oq orq Xupxcqe 3

¶ Rc emgcpae rde acmrpiar

¶ Rc omrepxper rde neimomf imb omremr cg rde acmrpiar, omalubomf inòfucuq cp qolemr acmrpiar

limfuife-

† Dcv Bceq Or Vcpj 3

¶ Begomeq vcpjxliae xpc`lenq rdir ipe fpoewimaeq-

¶ Obemrogoeq rde qrexq rc gcllcv rc peneby rde xpc`len-

¶ Obemrogoeq rde umocm imb acnximy pexpeqemriroweq omwclweb om eiad qrex-

¶ Onxcqeq rone lonorirocmq gcp golomf fpoewimaeq, peqxcmbomf rc fpoewimaeq imb ixxeilomf fpoewimaeq-

¶ Qroxulireq ir eiad qrex vderdep rde fpoewimae xpeqemrirocm oq cpil cp vporrem-

¶ Xliaeq rde ùpbem cg xpccg cm nimifenemr xiproauliply vord boqaoxlome imb boqadipfe aiqeq-



9

FPOEWIMAE DEIPOMF

Rde eqqemae cg beilomf fpoewimae or oq meaeqqipy rc depe i`cur rde xpc`len, rdoq oq fpoewimae deipomf-

Rde xupxcqe cg i fpoewimae deipomf oq rc etxlcpe rde fpoewimae vord rde enxlcyee- Rdoq nofdr

omalube iqjomf guprdep ueqrocmq, imb boqauqqomf rde omweqrofirocm vord rden-

Or oq onxcprimr rc etxlcpe rde xcqqo`le viyq om vdoad rde enxlcyee nofdr voqd rc qee rde nirrep

peqclweb- Iqjomf vdy rde enxlcyee geelq iffpoeweb imb vdir curacne rdey dcxe gcp aim è

etrpenely delxgul ueqrocmq-

Rde enxlcyee qdculb è fowem rde cxxcprumory rc è iaacnximoeb rc rde neeromf $rdcufd ycu niy

voqd ycup fpoewimae xcloay rc qxeaogy imy peqrpoarocmq cm vdc quad i xepqcm niy è/-

Mc beaoqocm qdculb è nibe bupomf rde fpoewimae deipomf- Omqreib, rde neeromf qdculb ̀ e alcqeb, imb

rde beaoqocm acmqobepeb qexipirely- Rde beaoqocm qdculb dcvewep è acnnumoaireb om vporomf rc rde

enxlcyee vordom i peiqcmi`le xepocb cg rone igrep rde neeromf-

Cxrocmq cxem rc rde enxlcyep omalube uxdclbomf rde fpoewimae $imb obemrogyomf viyq om vdoad rde

nirrep voll è peqclweb/, uxdclbomf rde fpoewimae $rdcufd etxliomomf rdir rdepe ipe mc xpiaroail

qclurocmq auppemrly cxem rc rde enxlcyep/ cp pekearomf rde enxlcyee&q fpoewimae-

Vdirewep curacne oq peiadeb, or oq onxcprimr rdir rde enxlcyee oq fowem rde cxxcprumory rc ixxeil

ifiomqr rde beaoqocm-



9

RDE FPOEWIMAE DIMBLOMF XPCAEBUPE

Fpoewimae xpcaebupe ion oq rc peqclwe xpc`lenq iq gioply imb uoajly iq xcqqo`le- Im enxlcyee

qdculb pioqe doq fpoewimae vord doq onneboire quxepocp- I fpoewimae xpcaebupe oq im ifpeeb.uxcmadimmel gcp acnxliomrq: i loqr cg qrexq imb vdc oq omwclweb ir eiad qrex: imb i xpcwoqocm gcp rone

lonorq ir eiad qrex om cpbep rc boqacupife qrillomf- I xpcaebupe qdculb;

† è qrpiofdrgcpvipb imb om vporomf

† illcv gcp rde pixob peqclurocm cg xpc`lenq

† è nibe jmcvm rc ill vcpjepq

Rde qrifeq acmriomeb om rde xpcaebupe voll wipy vord rde qo{e, ryxe imb qrpuarupe cg rde ùqomeqq- Or

voll uquilly qxeaogy;

† dcv imb rc vdcn i vcpjep qdculb pioqe im oqque

† vdepe rc fc metr og rde oqque aim&r è peqclweb ir rdoq lewel

† vdir rde rone lonorq ipe gcp eiad qrife cg rde xpcaebupe

† rde pofdr rc è iaacnximoeb `y i aclleifue cp rpibe umocm cggoaoil ir imy deipomf

Crdep oqque rdir nuqr acmqobep om rde fpoewimae xpcaebupe;

† Begomeq vcpjxliae xpc`lenq rdir ipe fpoewimaeq-

† Obemrogoeq rde qrexq rc gcllcv rc peneby rde xpc`len-

† Obemrogoeq rde umocm imb acnximy pexpeqemriroweq omwclweb om eiad qrex-

† Onxcqeq rone lonorirocmq gcp golomf fpoewimaeq, peqxcmbomf rc fpoewimaeq imb ixxeilomffpoewimaeq-

† Qroxulireq vderdep rde fpoewimae xpeqemrirocm oq cpil cp vporrem ir eiad qrex-† Xliaeq rde ùpbem cg xpccg cm nimifenemr xiproauliply vord boqaoxlome imb boqadipfe aiqeq-

Rde fpoewimae xpcaebupe niy wipy bexembomf cm rde acllearowe ìpfiomomf ifpeenemr- I ryxoail

fpoewimae xpcaebupe niy diwe gcup qrexq, pegeppeb rc iq “Qrex 9,„ “Qrex 0„, era- rdpcufd

“Ipòrpirocm-„

Fpoewimae Ipòrpirocm

Ipòrpirocm oq i nerdcb gcp peqclwomf boqxureq om vdoad i rdopb xipry oq ailleb om rc nije i beaoqocm

cm i fpoewimae aiqe- Rde ipòrpircp‟q beaoqocm oq òmbomf cm `crd xiproeq

Rone lonorq cm acnximy peqxcmqe èfom cmly igrep rde fpoewimae oq xpeqemreb om vporomf- Fpoewimaeqqdculb è ncweb rc rde metr qrex iq pixobly iq xcqqo`le- Qepocuq fpoewimaeq, quad iq boqadipfe aiqeq,

ipe cgrem omrpcbuaeb iq Qrex 1 cg rde fpoewimae xpcaeqq-



9

DIMBLOMF FPOEWIMAE ‑GCPNIL XPCAEEBOMF

† Qrex cme . fpoewimae pioqeb `y enxlcyee om qrirenemr cg fpoewimae

Enxlcyee nuqr qer cur beriolq cg rde fpoewimae, omgcpnomf rde enxlcyep vdir rde ìqoq gcp pioqomf rde

fpoewimae oq- Rdoq nuqr è qemr rc rde enxlcyep-

† Qrex rvc . etinomomf rde ewobemae

Enxlcyep nuqr aippy cur ill peiqcmi`le omweqrofirocmq imb rije ill meaeqqipy vormeqq qrirenemrq

ègcpe acmqobepomf peqxcmqe-

† Qrex rdpee . ippimfomf rde fpoewimae neeromf

† Xpcwobe enxlcyee vord peiqcmi`le vporrem mcroae cg rde neeromf, rcferdep vord ill ixxpcxpoirebcaunemrirocm-

† Omgcpn enxlcyee cg pofdr rc pexpeqemrirocm-

Rde enxlcyee nuqr rije ill peiqcmi`le qrexq rc irremb rde neeromf-

† Qrex gcup . acmbuaromf rde neeromf

Enxlcyee nuqr qrire rdeop aiqe, acnnemromf cm ill rde ewobemae, aillomf imy vormeqqeq imb

adillemfomf imy ewobemae xpcwobeb `y rde enxlcyep-Rde acnximy qdculb xur gcpvipb imy etxlimirocm # ewobemae or niy diwe acmaepmomf rde fpoewimae ir

rde neeromf-

† Qrex gowe . omgcpnomf rde enxlcyee

Vordom i peiqcmi`le rone, omgcpn enxlcyee cg beaoqocm om vporomf imb rdeop pofdr rc ixxeil ifiomqr

rde beaoqocm-Xliae ILL bcaunemrq om rde enxlcyee&q xepqcmmel gole iq ixxpcxpoire-

† Qrex qot . ixxeil

† Rde enxlcyee nuqr mcrogy rde enxlcyep, om vporomf cg rdeop voqd rc ixxeil imb xpcwobe rde ìqoq cg rde ixxeil-

† Rde enxlcyep nuqr omwore rde enxlcyee rc i guprdep neeromf-

† Rde ixxeil nuqr è deipb `y i bopearcp cg rde acnximy mcr omwclweb om rde eiploep omweqrofirocm imb fpoewimae xpcaeebomfq-

† Rde bopearcp nuqr omgcpn rde enxlcyee om vporomf cg rde gomil beaoqocm-



9

RDE XPOMAOXELQ CG FPOEWIMAE DIMBLOMF

Rde xpomaoxle -rdir gcllcveb, oq lojely rc beqopi`le pequlr- Fpoewimaeq qdculb è dimbleb

acmgobemroilly, onxiproilly imb qynxirderoailly- Om dimblomf fpoewimae, i acmqobepi`le incumr cg rone

nuqr è qxemr riljomf rc enxlcyee, firdepomf omgcpnirocm gpcn rden- Fpoewimaeq qdculb è dimbleb

`y qcnecme vdc oq, imb vdc oq iaaexreb iq, onxiproil-

Rde gumbinemril xpomaoxleq cg fpoewimae dimblomf gcumb om URQ xcloaoeq imb xpcaebupeq peglear èqr

xpiaroae om fpoewimae dimblomf- Rdeqe xpomaoxleq ipe;

Xliae cg enxlcyee ir eiqe;

Geel ir eiqe bupomf ewepy boqauqqocm- Imy giolupe om rdoq peqxear oq `cumb rc jeex rde

enxlcyee remqe- Iq i fccb viy rc irriom i peliteb nccb oq rc emacupife rde enxlcyee rc rilj acnxlerely imb gully i`cur doq rpcu`le-

Emacupife rilj ;

Om rdoq viy enxlcyee voll mcr cmly fer cur rde vdcle acnxliom ùr voll remb rc “accl cg„

bcomf qc-

Qelear i giwcpi`le lcairocm;

Boqauqqocm cp omrepwoev qdculb è delb vdepewep xcqqo`le umbep rde èqr acmborocm-

Depe rde aiqe gully;

Rde omrepwoevep qdculb qeej rc jeex doq woevq imb cxomocmq emropely rc don umrol rde qrcpy

diwe èem rclb imb rde rone diq acne gcp qcne etxpeqqocm-

Peiad i begomore alcqupe;

Vdem rde omrepwoev oq acnomf rc acmaluqocm, rde quxepwoqcp nuqr è xpexipeb rc qrire doq

xcqorocm aleiply, iaaupirely imb vordcur imy irrorube cg oll geelomf gcp rde enxlcyee-



9

ADEAJLOQR CG IM EGGEAROWE FPOEWIMAE DIMBLOMF

Rde fpeireqr cxxcprumory gcp rde qrirenemr cg i fpoewimae oq rde omoroil qrex cg rde xpcaebupe- Rde

dofdep rde boqacmremr poqeq, rcufd rde cpfimo{irocm, rde ncpe boggoaulr oq rc peqclwe- Qc, rde èrrep oq rcgcllcv i fccb fuobelome rc peqclwe rde fpoewimae xpc`len-

† Xur rde enxlcyee ir eiqe;

Rc nijomf enxlcyee geel rdir de diq i pofdr rc etxpeqq donqelg gpimjly imb nije don geel rdirrde nimifenemr oq im cxem.nombeb i`cur rc boqauqq rde xpc`len-

† Loqrem vord Qomaepe Omrepeqr;

Ewobemae cg i liaj cg qomaepe omrepeqr om i nim‟q fpoewimae voll acmwomae don rdir de oq mcr fcomf

rc fer i giop acmqobepirocm-

† Boqauqq.Bc mcr ipfue ;

Im Ipfunemr pioqeq encrocmil renxepirupe- @ur boqauqqocm xepnor qerrlenemr `y peiqcm pirdep

rdem encrocm-

† Fer rde qrcpy qrpiofdr ;

Ler rde nim vord acnxliom pexeir doq qrcpy iq de diq im eggear cg lcvepomf doq “renxepirupe„-

† Fer ill rde giar;

Acmqulr mcr cmly rde xepqcm vdc acnxliom ùr ill crdep vdcqe jmcvlebfe cg rde qoruirocm niy

acmrpoùre rc i rdpcufd umbepqrimbomf cg rde xpc`len-

† Acmqobep rde enxlcyeeq woev xcomr;

Acmqobep ill rde xcqqo`le peiqcmq vdy de nofdr geel rde viy de bcqe imb ill rde xcqqo`le peiqcmvdy doq woev xcomr nofdr è i noqrijem cme-

† @e vollomf rc ibnor noqrije;

Peibomeqq rc ibnor i noqrije emacupifeq rde nim vdc `pomfq ux i fpoewimae rc ibnor i noqrije

cm doq cvm xipr-

† Bcm‟r “Xiqq rde ùlj„;

@uaj xiqqomf om dimblomf cg fpoewimae apeireq enìppiqqomf xpc`len rdem or aupe- Og cme qdculb

mcr diwe rde iurdcpory rc qerrle rde fpoewimae, rdem qrire rdir aleiply, ùr bcm‟r “Xiqq rde @ulj„-

† Rije Mcre;

Vdem rde acnxliomep qrire doq xpc`len rdem rde loqremep qdculb rije ill rde xcomr cg rde xpc`len

iq mcre- Rduq or voll eiqy rc dimble fpoewimae cm gurupe-

† Rell rde enxlcyee vdem de voll fer rde imqvep;

Vdem rde enxlcyee fer rde imqvep xpcxeply rdem nuqr emqupe don rdir de fer rde imqvep

xpcxeply-



9

ADEAJ RDE GIAR;

Rc adeajomf rde giar gcllcvomf qrex qdculb rijem;

† Acmqulr vord crdep; Or oq meaeqqipy rc acmqulr vord crdepq i`cur rde xpc`len gcp orq èrrep

qclurocm-

† Pegep rc rde vporrem xcloay; or delx rde acmqulrimr èaiuqe de aim eiqoly qee rde xpc`len xcomr

ifiom imb ifiom- Qc rde qclurocm voll ncpe xepgear-

† Acmqobep rde enxlcyee woev xcomr; Nimifenemr imb rde enxlcyee woev xcomr oq ilviyq

boggepemr gpcn eiad crdep- Qc , og or oq xcqqo`le rdem qee rc rde enxlcyee xcomr cg woev- Imb rpy rc

umbepqrimb vdir doq qoruirocm benimb-

† Lccj ir rde enxlcyee peacpb; Ewepy cpfimo{irocm jeex rdepe xepqcmmel xpewocuq peacpb- Og or oq

meaeqqipy rdem rde nimifenemr aim lccj rdepe gcpnep peacpb i`cur rde xepqcmmel-

RELLOMF RDE EXLC_EE;

Mcv rde rone rc omgcpn rc rde enxlcyee‟q i`cur rdeop xpc`lenq- Or aim è bcme `y rde gcllcvomfviyq, rc rell rde enxlcyee:

† @e vollomf rc ibnor noqrije

† Fowe rde èmegor cg bcu`r

† Og rde enxlcyee fpoewimae oq umgcumbeb rdem nimifenemr meeb rc etxliom-

† Jeex rde nimifenemr accl-† Xpexipe rde aiqe cg ixxeil

GCLLCV.RDPCUFD;

Rde fpoewimae nuqr meeb rc belere gpcn rde cpfimo{irocm- Or aculb gcllcv rdpcufd S

† Rije Xpcnxr iarocm rc acppear rde aiuqe cg rde fpoewimae;

Or oq meaeqqipy rc rije xpcnxr iarocm pirdep rdem beliy- Rc bc rdoq nimifenemr adccqeq rde èqr viy

vdir rdey rdomj rc bc-

† Adeaj vord Enxlcyep;

Vdem rde nimifenemr `cby gomilly rpy rc peqclwe rde xpc`len, rdir rone or voll giop og rde enxlcyep

donqelg adeaj rde rcril qoruirocm- Qc, rdepe ipe mc bcu`r legr-

† Bcm‟r ler or dixxem rvoae;

Qclurocm qdculb è bcme loje rdoq, rdir or voll mewep ipoqe rvoae vordom rde cpfimo{irocm- Rduq rde omrep

pelirocm aculb nije ncpe qrpcmf-



9

ACMALUQOCM

Igrep i`cwe ill boqauqqocm ve aim qiy rdir, fpoewimae oq i qofm cg im enxlcyee&q boqacmremrnemr vord

doq kc` cp doq pelirocmqdox vord doq aclleifueq- Fpoewimaeq femepilly ipoqe cur cg rde biy.rc.biy

vcpjomf pelirocmq om im cpfimo{irocm-

Fpoewimae qyqren delxq rc airad imb qclwe xpc`len ègcpe rdey èacne qepocuq- Og umqclweb

xpc`lenq ipe illcveb rc iaaunulire umqclweb, rdeop uimrory niy fer qc fpeir rdir rdey apeire emcufd

xpeqqupe rc `lcv rde lob cg rde vdcle cpfimo{irocm

Nimifepq nuqr ibbpeqq imb pebpeqq rde fpoewimaeq om rde omoroil qrife orqelg- Rde fpoewimae qdculb mcr

cmly è ibbpeqqeb imb pebpeqqeb ùr ilqc qeenq rc è pebpeqqeb om rde eyeq cg rde omwclweb xiproeq-

Ewepy nimifenemr qdculb diwe eggoaoemay om dimblomf enxlcyee fpoewimaeq rc emqupe cpfimo{irocmil

etaellemae imb eggearowemeqq- Pofdr neadimoqn, xpcaebupeq imb xpiaroaeq delx emqupe cpfimo{irocmil

aulrupe imb alonire leibomf rc èrrep xpcbuarowory imb xepgcpnimae-



9

PEACNNEMBIROCM

† OMBUQRPOIL PELIROCM, Ipum Ncmixxi, 08rd eborocm- NaFpiv ‑doll Xu`loairocm-

† Acllearowe ìpfiomomf imb Ombuqrpoil Pelirocm, Biwob I Bolrq, 99rd eborocm,

NaFpiv.Doll-† Ombuqrpoil Pelirocm Imb acllearowe @ipfiomomf, Q J @diroi, Beex ' Beex

xu`loairocm-

† Omrepmer

† Acupqe omqrpuarocm

Documents

"Grievance Handling" Assignment by Nayma Sharmin