Excell-On ServicesGroup 4:

Tran Viet DungLe Duc Thien

Dang Ngoc SonDoan Viet Hoan

Excell provided services

Inbound service (Technical Support, Customer Service)

Outbound service Tele-marketing

Excell-On Services

The new management system Web application Manage all customers, services, employee,

financial information Used by various users in the company, each

with different permissions

Excell-On Services

6 main modules Administration Human Resource Customer Information Service Information Call Log Center Financial

Excell-On Services

Use cases - Administration

Use cases – Human Resource

Use cases – Customer Information

Use cases – Service Information

Use cases – Call Log Center

Use cases – Financial

Architecture Design

Class diagrams

Members Role Jobs Planning

Project setup

Unit test UI test Test on different databases and platform

Testing plan