Group Discussion Group Discussion StanhopeStanhope

There is amazing potentialThere is amazing potential

Allows for fAllows for front-loading knowledgeront-loading knowledge  Learning components can be used by managers for performance management Learning components can be used by managers for performance management and succession planningand succession planning  E-learning can fill the void. For example, when there are not enough spots on E-learning can fill the void. For example, when there are not enough spots on a course. Speciality courses for civilian members. Mandatory dispatch, CPIC, a course. Speciality courses for civilian members. Mandatory dispatch, CPIC, etc. etc.   Hybrid: e-learning modules to supplement classroom trainingHybrid: e-learning modules to supplement classroom training  Foster a learning environment. Foster a learning organization. Foster a learning environment. Foster a learning organization.   Challenges:Challenges:

Resistance from training sections. Resistance from training sections. Some issues due to compensation (Time).Some issues due to compensation (Time).

Q1 Q1 What is the potential for e-learning in your What is the potential for e-learning in your organization?organization?

Yes, rapid dissemination, tracking,Yes, rapid dissemination, tracking,  Challenge: not a panaceaChallenge: not a panacea  Many organizations are taxed with existing training needs. Emerging Many organizations are taxed with existing training needs. Emerging requirements can overburden the systemsrequirements can overburden the systems  E-learning can help through enhanced dissemination, execution and E-learning can help through enhanced dissemination, execution and tracking of new or mandated learning requirementstracking of new or mandated learning requirements  E-learning is not a panacea. Degree to which it can help is constrained by E-learning is not a panacea. Degree to which it can help is constrained by content, desired learning outcomes, and learner demographicscontent, desired learning outcomes, and learner demographics  Dependent on existing foundations to be effective. Need foundational Dependent on existing foundations to be effective. Need foundational elements like the right people, the right processeselements like the right people, the right processes  Good e-learning can help – poor e-learning can make things worseGood e-learning can help – poor e-learning can make things worse  

Q2 Q2 To what extent are you challenged to address To what extent are you challenged to address changes brought about by provincial &/or changes brought about by provincial &/or federal legislation in a timely fashion? Can e-federal legislation in a timely fashion? Can e-learning help?learning help?

BenefitsBenefits  Tracking is built in, reliable and to date. Testing is recorded and Tracking is built in, reliable and to date. Testing is recorded and consistent. Ideal for audit or inspectionconsistent. Ideal for audit or inspection

Quick turnaround for delivery allowing for short timelines (G20 Quick turnaround for delivery allowing for short timelines (G20 example). Necessary for mandatory trainingexample). Necessary for mandatory training

Availability of high quality and affordable training for services who are Availability of high quality and affordable training for services who are smaller, have fewer resources or are geographically dispersed. (Surete, smaller, have fewer resources or are geographically dispersed. (Surete, OPP, RCMP) or are extremely large (Toronto)OPP, RCMP) or are extremely large (Toronto)

Continuously available once built. For new recruits or new supervisors. Continuously available once built. For new recruits or new supervisors. Longevity. Longevity.

Q3 Q3 How can e-learning be utilized to address How can e-learning be utilized to address mandatory training (internal and external) mandatory training (internal and external) requirements?requirements?

-bridging a gap in performance-bridging a gap in performance-applicable to skill-set-applicable to skill-set-objectives-objectives-feedback and behaviour change-feedback and behaviour change-engaging and interactive-engaging and interactive-success is difficult to define and measure-success is difficult to define and measure  Role of technologyRole of technology-flexibility-flexibility-accessibility-accessibility-standardization-standardization-education, tracking-education, tracking  

Q4 Q4 From a training perspective, what are the From a training perspective, what are the elements of success? What role can technology elements of success? What role can technology play?play?

1. Increased variety and access that would not be otherwise accessible1. Increased variety and access that would not be otherwise accessible  2. Give members control over their career 2. Give members control over their career -increased personal growth, self-development with help-increased personal growth, self-development with help  3. Demonstrate personal initiative. Can measure initiative. Could be used or 3. Demonstrate personal initiative. Can measure initiative. Could be used or linked in promotion process. Encourage others to partake. linked in promotion process. Encourage others to partake.   4. Less time leads to more courses and increased knowledge base of 4. Less time leads to more courses and increased knowledge base of organization. organization. Increase life-work balance. Increase life-work balance.   Comments:Comments:Balance between courses for serving officer and civiliansBalance between courses for serving officer and civilians  

Q5 Q5 How can e-learning play a role in self How can e-learning play a role in self directed professional development?directed professional development?

How do evaluations support your training How do evaluations support your training

efforts? efforts? Is evaluation important to your organization? Is evaluation important to your organization?

Short term: Short term:

-pre-test, post-test-pre-test, post-test

-immediate response to delivery technique-immediate response to delivery technique

-instructor effectiveness (PowerPoint, binder, resource materials)-instructor effectiveness (PowerPoint, binder, resource materials)

-interactivity, meeting the needs of different ways to learn -interactivity, meeting the needs of different ways to learn

-Feedback on teaching methods, utilisation of different teaching methods-Feedback on teaching methods, utilisation of different teaching methods

  

Long term:Long term:

-Supervisor feedback. Witness behaviour change. -Supervisor feedback. Witness behaviour change.

-knowledge transfer prove-knowledge transfer prove

  

Positive evaluation will drive future training needs. Having the money, the buy-in. Positive evaluation will drive future training needs. Having the money, the buy-in.

  

Must place value on evaluation itself. If not listening, then there is not value. Acting on the Must place value on evaluation itself. If not listening, then there is not value. Acting on the recommendations. To change program, listen to your people. recommendations. To change program, listen to your people.

  

Comments from PSC:Comments from PSC:

Is there a change in skill and knowledge level of the frontline?Is there a change in skill and knowledge level of the frontline?

It is important to assess how good the training is, the material, the media.It is important to assess how good the training is, the material, the media.

PSC must show that the money is delivering a return on investment.PSC must show that the money is delivering a return on investment.

The Sector needs a mechanism to improve skill, knowledge, performance.The Sector needs a mechanism to improve skill, knowledge, performance.

Evaluation is challenging -can be difficult to measure the change. Evaluation is challenging -can be difficult to measure the change.

  

Q6 Q6

Q7Q7 What are the challenges associated with implementing e-learning within your organization?

1. Buy-in1. Buy-in

- Executive- Executive

-members-members

-training staff-training staff

  

2. Resources2. Resources

-start up-start up

-incorporating information in budget-incorporating information in budget

-staff to administer and operate (determine who, which courses, when, etc)-staff to administer and operate (determine who, which courses, when, etc)

-compensation -compensation

-IT-IT

  

3. Access3. Access

-required hardware-required hardware

-time-time

  

4. Relevance of content4. Relevance of content

-fit of off the shelf course-fit of off the shelf course

-lack of curriculum design expertise in the organization-lack of curriculum design expertise in the organization

  

  Discussion:Discussion:

Challenge when the course is not up to snuff (word of month)Challenge when the course is not up to snuff (word of month)

   Challenge with maintenance. Keeping things up to date. Challenge with maintenance. Keeping things up to date.

  

  

  

  

  

Q8Q8What can CPKN do to enhance / expand the e-learning experience within your organization?

- i.e.; Are there complementary CPKN services that would be attractive?

1. Training community bulleting board. Postings. Individual contact within Agency. -Chat rooms-Q&A-update on what certain police forces are doing

2. Mass email to users about CPKN. -Update monthly (but concerns around IT blockers)

3. 3-5 minutes just-in-time training presentations. Training briefings.

4. Toolbox-business cases-utilities-information

No congruence. No congruence.

  

Gap in understandingGap in understanding

-what can it do-what can it do

-what are its limitations-what are its limitations

-medium-medium

link to learning styleslink to learning styles

  

Gap in integrationGap in integration

- gap in integration with the technology IT people- gap in integration with the technology IT people

  

Gap in strategyGap in strategy

- there should be a 10 year plan. - there should be a 10 year plan.

  

Gap in level of deliveryGap in level of delivery

-it can be more interactive, discuss forums, i-phone apps, etc-it can be more interactive, discuss forums, i-phone apps, etc

Comments: Why are there not technology people present?Comments: Why are there not technology people present?

Q9Q9To what extend are training staff and decision-makers on the same page with respect to e-learning?

Is there congruence?Are there gaps?

1. Policing Standards1. Policing Standards

Have a core training continuum – that is mandatoryHave a core training continuum – that is mandatory

Within X years, complete X amount of courses. 4 courses within first 4 year.Within X years, complete X amount of courses. 4 courses within first 4 year.

-interview-interview

-search-search

-general police science-general police science

-collision level 2-collision level 2

  

2. Explain it and Sell it. Communication 2. Explain it and Sell it. Communication

-Demonstrate it to the rank and file -Demonstrate it to the rank and file

-Showing value, point out that support continues -Showing value, point out that support continues

- Make link to promotions or transfers, posting bulletin or email- Make link to promotions or transfers, posting bulletin or email

  

3. Having your own portal3. Having your own portal

-delegate responsibility to supervisors to monitor their own people-delegate responsibility to supervisors to monitor their own people

-include your agency logo -include your agency logo

  

4. Demonstrate cost-effectiveness 4. Demonstrate cost-effectiveness

-ROI-ROI

-May use funds saved in training for; further training, to purchase new equipment. Etc-May use funds saved in training for; further training, to purchase new equipment. Etc

- Show that education is important- Show that education is important

  

Q10Q10 What can you do to enhance e-learning within your organization?