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Group FourBanquet: Takeaway & Restaurant App
Pro
ject
Man
agem
ent A
reas
Project Management Area PresenterIntroduction Dáire
Initiation Dáire
Scope Stephen
Schedule Martina
Cost Emma
Quality Stephen
Human Resources Martina
Communications Emma
Risk Dáire
Procurement Floriana
Conclusions Floriana
Presenters
Intro
duct
ion
• Fully comprehensive dining app
• Allows for take away pre-order, home delivery, and
restaurant booking
• Integrates into existing reservation software, or can act
as a standalone.
• Initially launching in Dublin, with a view to expanding
nationwide if Scope allows for this in the future.
• Supports different payment options, including credit card,
PayPal and cash for all dining options.
What is Banquet?
Pro
ject
Initi
atio
nOur Goals
• Specific: 10,000 users and 100
restaurants
• Measurable: Apps
downloaded/subscribers
• Actionable: Group covers of various
areas required (restaurants,
software, payments)
• Realistic: Market research on food
apps
• Time: End of H1 2017
Benefits:
• Quantifiableo Cash flows
o Downloads
o Restaurant sign ups
• Non-quantifiableo User sentiment
o Restaurant promotion of app
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Scope Management 1S
cope
Man
agem
ent
Banquet Scope
• App Works on across multiple platforms
• Easy payments with PayPal and remember me feature on the App
• Easy Search by the following1. Location.2. A-Z guide.3. User rating.4. Booking Availability.
• Integrating into Restaurants Booking software, e.g. “OpenTable”.
• User Reviews per Restaurant.
• Setting up loyalty user discount.
Work Breakdown Structure
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Scope Management 2S
cope
Man
agem
ent
Stakeholders
Stakeholders
• CEO of Banquet
• Restaurant Owner
• R&D manager
• Customer Service
Sch
edul
e M
anag
emen
tCritical Path Management
Activity Management
Office - Hire UCD enterprise pod until we have office up and running
Software Development
A. Communication:
- Initially have daily stand-up meeting and weekly formal meeting
B. Software Release:
- 4 months for the development of the software (1 month contingency)- Beta trial/soft release to friends, family and limited client base- Fix software bugs (2 weeks)
Clients - Build client base while carrying out market research in parallel
Sch
edul
e M
anag
emen
tProject Schedule: Gantt Chart
TodayMonth
Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Initiation
Charter
Scope Document
Planning
Office Space
UCD enterprise pod
App R&D
Design
Training
Beta test
Software release
Market Research & Advertising
Market Research
Advertising
Build Client Base
Sales
Jun-17Jan-17 Feb-17 Mar-17 Apr-17 May-17
Cos
t Man
agem
ent
Plan & Budget
• The Cost Management Plan for Banquet includes establishing the estimated budget and measuring actual spending against the planned budget.
• Actual costs and variances from the budgeted cost will be monitored (S-Curve) and reported regularly to the Steering committee and project sponsors.
• Steering committee approval will be required for any cost change over five per cent.
Cos
t Man
agem
ent
Provisions
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Quality Management 1Q
ualit
y M
anag
emen
tQuality
Quality Planning• Ensure as much as possible all app code is written by
in house R&D.• Integration with 3rd party such as PayPal need to be put
in place.
Quality Assurance• Soft release to market using “Test Flight” to get
customer feedback and issues two months before release.
• Schedule software updates.
Quality Control• Customer feedback on the App Store & Google Play
Store.
Hum
an R
esou
rce
Man
agem
ent
Project Organisation Chart
Hum
an R
esou
rce
Man
agem
ent
Roles & Responsibilities: RACI grid
Responsible R Accountable A Consulted C Informed I
Project Charter
Scope Document
Project Schedule
Budget Control
Code Development
App Testing
App Training Marketing Sales Customer
ServiceAquire
Office SpaceHuman
Resources Accounts IT Maintenance
Contracts, Patents, etc.
R R R R I C I A C I C C C I C
A A A A A A
I C I I I I R R R I I
A A
I I I C C C C R I C I I
A
I I I C C C R C I C I I
A
C C C I R R R I I C I C C C
A A A
I I I I I R
A
I R C I
R
C C I I I I I I I
Project Manager
Office Manager
Designer
Sponsor (CEO)
IT Technician
Marketing Agency
Sales Manager
Customer Service
Manager
Lawyer
Hum
an R
esou
rce
Man
agem
ent
Anticipated Problems
Integrative Negotiations
Skills Matrix
primary skill
secondary skill
interest
Tasks/Participant Office Manager
Customer Service Manager
R&D Member
IT Technician
Accounts
App Design
Customer Services
Sales
Problem Solution
- Customer (well known brand) will not sign up
unless assured e.g. 200 orders a month
- Offered a joint marketing campaign- Promote our app by piggy backing their brand
Com
mun
icat
ions
Man
agem
ent
Plan & Reporting
Ensuring timely and appropriate generation, collection, dissemination, and storage of project information.
• All project documents will be stored in Google Drive – accessible by all stakeholders: https://www.dropbox.com/projectmanagement/Banquet%Docs (Including current and archived historical versions)
• Project Tracking:• Critical project milestones, will be tracked on the Gantt chart Martina previously outlined,
and sent on a weekly basis.• Status updates will be given via a RAG report which will be sent on a weekly basis.
Com
mun
icat
ions
Man
agem
ent
Reporting Frequency Matrix
Ris
k M
anag
emen
tAssessment Matrix
Impact
Significant
Bugs in app affecting usability
Not finishing in time for launch
Running out of money, unable to complete app
Moderate Sugar tax
Low
Low Moderate High
Probability
Types of risk
identified:• Financial risk
• Technical risk
• Implementation risk
Ris
k M
anag
emen
tRisk Responses and Contingencies
Risk Response Contingency
Bugs in app Minimise through beta testingSwift corrections of issues and open and honest dialogue with
customers
Not finishing in time for launch
Minimise via setting deadline for one month before launch date
Completion of app during extra time, death march until
completed
Running out of money Avoidance by closely monitor S curve variation and correcting where needed. Usage of contingency budget
Sugar tax Do nothing as this would be government mandated
Work with restaurants to assess impact and offer support where possible
Pro
cure
men
t Man
agem
ent
Procurement Plan
PROCUREMENT MANAGEMENT PLAN
WBS
Identification of two activities to outsource
The reasons for outsourcing are:- Technical or management ability;
- Reduce inventory costs
PROJECT SCOPE STATEMENTDefinition of:
- Technical requirements;- List of deliverables attempted
INFLUENCERS
Environmental Factors:
• Past marketing agencies performance and reputation;
•Typical contractual terms and conditions for the legal services;
• Marketplace conditions.
Pro
cure
men
t Man
agem
ent
Procurement Tools
In order to identify the activities to outsource, we used three different tools:
Make or buy analysis
Market Research
Expert Purchasing Judgement
Con
clus
ions
Conclusions
We believe that this project will be successful because:
•The goals are achievable;
• The timeframes are reasonable;
• The budget and the contingencies estimated allow us to proceed within the planned schedule and without incurring any scope creep
TIME
SCOPE
COST