Groupware Slection for Small Businesses in United States

8/9/2019 Groupware Slection for Small Businesses in United States

1/26

Mrau~}ore selecxdag ?

Ruggdgm Keoh6 MRAU^]ORE SELECXDAG IAR S@OLL BUSDGESS DG US

Mrau~}ore selecxdag iar sòll busdgesses dg US

Jskdxdf Ckouhkord

Sxroxiarh Ugdyersdxt

@orck ?;, 2>?>

D koye reoh ogh ughersxogh Sxroxiarh Ugdyersdxts Ocohe`dc Dgxemrdxt âldct' D ~ra`dse xacaghucx `tseli }dxk dgxemrdxt dg sub`dssdag ai oll ocohe`dc }arj xa xke Ugdyersdxt ogh}dll gax mdye ar recedye ugouxkardveh ossdsxogce iar xke ca`~lexdag ai xke ossdmgègxs,reseorck ~o~ers, e{o`dgoxdag ar axker }arj' D ughersxogh xkox ydaloxdags ai xke Ocohe`dcDgxemrdxt âldct }dll leoh xa hdscd~ldgort ocxdag omodgsx è, u~ xa ogh dgcluhdgmsus~egsdag ar e{~ulsdag ira` xke Ugdyersdxt' D ughersxogh xkox oll sxuhegxs ~lot o rale dg ~reserydgm xke ocohe`dc dgxemrdxt ai xke Ugdyersdxt ogh koye og abldmoxdag xa re~arxydaloxdags ai xke Ocohe`dc Dgxemrdxt âldct ca``dxxeh bt axker sxuhegxs'


2/26

Mrau~}ore selecxdag 2

Dgxrahucxdag

]dxk xke ohyegx ai xke bexxer xeckgalamt ogh gex}arjdgm os }ell os xke korh}ore

ogh saix}ore xa ca`~leègx xke ckogmes xkere ds o sdmgdidcogx ckogme dg xke saix}ore

saluxdags oyodloble iar xke curregx busdgess ~rocxdces dg xke òrjex' Xke ckogmes dg

korh}ore koye leh xa bexxer ~racessdgm dg o ld`dxeh s~oce ogh xke ohyegx ai xke àbdle

heydces kos ilaaheh xke busdgess }arlh' Oll xke }arj iar o busdgess cog be cagyeteh ar

cagxralleh ira` o àbdle heydce ldje o Blocjberrt, O~~le d^kage ar ]dgha}s boseh

êrsagol Hdmdxol Ossdsxogxs +^HO$ ar Sòrx~kage' Xke ckogmes dg korh}ore koye olla}eh

xke saix}ore ca`~ogdes xa ~raydhe iullt ieoxureh o~~ldcoxdags iar xke ge} korh}ore dg o

ca`~ocx cosdgm' Xahots àbdle heydces xegh xa iullt ocjga}lehme xke xer` ~arxoble,

ecaga`dc ogh iull-ieoxureh' Xkese ckogmes koye o braumkx obaux o ge} rogme ai saix}ore

saluxdags iar sòll busdgesses dg xke òrjex'

Sòll Busdgesses koye becaè o}ore ai xeckgalamdes eyalydgm oraugh xke`' Xke

use ogh a~xd`dveh eiiarx requdreh xkereoixer koye co~xureh xke oxxegxdag ai xkese sòll

busdgesses' Xke òrjex ka}eyer ds kos o gu`ber ai aiierdgm iar xke sòll busdgess

a}gers }kdck xeghs xa creoxe o hdle`ò ai ckadce' Sòll busdgesses geeh xa ossess xke

curregx òrjex a~xdags ogh selecx xke àsx sudxoble olxergoxdye iar xke`' @asx sòll

busdgesses xahot requdre o bosdc ~ocjome ai ca`ùgdcoxdag ogh ca`~ogt dgxrogex

serydces +Lamdsxdcs ]arlh, 2>>4$' Xke ~rable` xkeg ordses ds xa selecx og o~~ra~rdoxe

yordogx xkox cog soxdsit oll òfar requdreègxs ai sòll busdgess a}gers' Xke ~o~er heols

}dxk idghdgm suck saluxdag' Ka}eyer, xke gu`ber ai a~xdags oyodloble dg xke òrjex ds xaa

ògt xa be oll ca`~oreh dg o sdgmle xurg' Kegce, xkds ~o~er heols }dxk xkree òfar

saluxdag ~raydhers dg xke mrau~}ore xeckgalamt iar sòll busdgesses'


3/26


Xke sxuht ds ld`dxeh xa sòll busdgesses dg Ugdxeh Sxoxes ogh heols òdglt }dxk

sòll busdgesses clossdideh suck ugher xke Ugdxeh Sxoxes lemol heidgdxdag ai sòll

busdgesses +U'S' Sòll Busdgess Oh`dgdsxroxdag, 2>>4$' Xke sxuht he~eghs ag xke idghdgm

ai xke Iarresxer re~arx 2>>4 iar sòll ogh èhdu` sdve busdgesses +S@B$ ogh xke idghdgm

hehuceh xkeredg' Xke xer`s iar useh dg xke re~arx ~adgx xa cerxodg s~ecdidc iar`s ai

dgxer~rexoxdag'

Xke Sòll Busdgess Oh`dgdsxroxdag +SBO$ heidges o busdgess cagcerg os age xkox

ds armogdveh iar ~raidx: kos o ~loce ai busdgess dg xke U'S': a~eroxes ~rdòrdlt }dxkdg xke

U'S' ar òjes o sdmgdidcogx cagxrdbuxdag xa xke U'S' ecaga`t xkraumk ~otègx ai xo{es ar

use ai Oèrdcog ~rahucxs, òxerdols ar lobar: ds dghe~eghegxlt a}geh ogh a~eroxeh: ogh

ds gax ha`dgogx dg dxs idelh ag o goxdagol bosds' Xke busdgess òt be o sale ~ra~rdexarskd~,

~orxgerskd~, car~aroxdag, ar ogt axker lemol iar` +U'S' Sòll Busdgess Oh`dgdsxroxdag,

2>>4$' Iarresxer re~arx 2>>4 ds xke re~arx goèh Xke sxoxe ai S@B DX buhmexs 2>>4

caghucxeh bt Kedhd La ogh Oghre} Borxels iar Iarresxer Reseorck, Dgc' ~ubldskeh Oum

>=, 2>>4' Xke lemol heidgdxdag iar mrau~}ore cagsxdxuxes:

Mrau~}ore ds o coxemart ai saix}ore hesdmgeh xa kel~ mrau~s }arj xamexker bt

iocdldxoxdgm xke e{ckogme ai dgiaròxdag oàgm mrau~ è`bers }ka òt ar òt gax be

lacoxeh dg xke soè aiidce' Mrau~}ore ds og dheol èckogds` iar skordgm less-sxrucxureh

dgiaròxdag +iar e{o`~le, xe{x ar hdomro`s, os a~~aseh xa idelheh ar sxrucxureh hoxo$ xkox

`dmkx gax axker}dse be occessdble xa axkers' Dx ds olsa useh xa heidge }arjila}, sa xkox os

age user ca`~lexes o sxe~ dg o ~rafecx ar ~racess, xke ~ersag res~agsdble iar xke ge{x sxe~

ds gaxdideh ouxaòxdcollt' +US Lemol, 2>>4$'


4/26


Ka}eyer, }dxkdg xke cagidges ai xkds ~o~er xke megerollt occe~xeh iar` ai

mrau~}ore }dll heol }dxk bosdc callecxdag ai ca`ùgdcoxdag saix}ore iar sòll busdgess

a}gers' Xkese saix}ore saluxdags }dll cagsxdxuxe ~rdòrdlt ai eòdl, ckox, ydhea

cagieregce, coleghor, }djd ògomeègx, iar`s ar ~racess ògomeègx ogh }eb cagxegx

ògomeègx' Xke ldsx ai oll xke heidgdxdag iar xkese xer`s ds ~raydheh dg o~~eghd{ O'


5/26


Reyde} ai Ldxeroxure

Mrau~}ore ore clossdideh os callobaroxdye saix}ore xkox ds coxemardveh ugher

Cagxegx @ogomeègx Stsxe` +C@S$ saix}ore o~~ldcoxdags' C@S bosdcollt ds og

o~~ldcoxdag xkox heols }dxk oll xke cagxegx caggecxeh xa og e-busdgess +Egxer~rdse Cagxegx

@ogomeègx, 2>>;$' Mrau~}ore ds saix}ore xkox cog be useh bt o mrau~ ai ~ea~le }ka

ore }arjdgm ag xke soè dgiaròxdag bux òt be hdsxrdbuxeh dg s~oce +Seorck Ha`dga,

2>>4$' Mrau~}ore ds xeckgalamt hesdmgeh xa iocdldxoxe xke }arj ai mrau~s' Xkds

xeckgalamt òt be useh xa ca`ùgdcoxe, caa~eroxe, caarhdgoxe, salye ~rable`s,

ca`~exe, ar gemaxdoxe' ]kdle xrohdxdagol xeckgalamdes ldje xke xele~kage quoldit os

mrau~}ore, xke xer` ds arhdgordlt useh xa reier xa o s~ecdidc closs ai xeckgalamdes reltdgm

ag àherg ca`~uxer gex}arjs, suck os eòdl, ge}smrau~s, ydhea~kages, ar ckox

+Egxer~rdse Cagxegx @ogomeègx, 2>>;$'

Mrau~}ore xeckgalamdes ore xt~dcollt coxemardveh olagm x}a ~rdòrt hdègsdags6

?' }kexker users ai xke mrau~}ore ore }arjdgm xamexker ox xke soè xdè +"reol-xdè"

ar "stgckragaus" mrau~}ore$ ar hdiieregx xdès +"ostgckragaus" mrau~}ore$, ogh

2' ]kexker users ore }arjdgm xamexker dg xke soè ~loce +"ca-lacoxeh" ar "ioce-xa-

ioce"$ ar dg hdiieregx ~loces +"gag ca-lacoxeh" ar "hdsxogce"$ +Boxes, ?444$'

Xoble ? Mrau~}ore clossdidcoxdag +saurce6 Boxes, ?444$

Soè

xdè

+stgckragaus$

Hdiieregx xdè

+ostgckragaus$

Soè ^loce +ca-lacoxeh$ Yaxdgm, ^resegxoxdag su~~arx Skoreh ca`~uxers

Hdiieregx ^loce +hdsxogce$ Ydhea~kages, ckox Eòdl, ]arjila}


6/26


Xt~es ai Mrau~}ore

?' Ostgckragaus mrau~}ore

o' Eòdl ds bt ior xke àsx ca`àg mrau~}ore o~~ldcoxdag +besdhes ai caurse, xke

xrohdxdagol xele~kage$' ]kdle xke bosdc xeckgalamt ds hesdmgeh xa ~oss sd`~le

èssomes bex}eeg 2 ~ea~le, eyeg reloxdyelt bosdc eòdl stsxe`s xahot xt~dcollt

dgcluhe dgxeresxdgm ieoxures iar iar}orhdgm èssomes, idldgm èssomes, creoxdgm

òdldgm mrau~s, ogh oxxockdgm idles }dxk o èssome'

b' Ge}smrau~s ogh òdldgm ldsxs ore sd`dlor dg s~drdx xa eòdl stsxe`s e{ce~x xkox

xket ore dgxegheh iar èssomes oàgm lorme mrau~s ai ~ea~le dgsxeoh ai ?-xa-?

ca`ùgdcoxdag'

c' Kt~erxe{x +ga} colleh }djd$ ds o stsxe` iar ldgjdgm xe{x hacuègxs xa eock axker,

}dxk xke ]eb bedgm og abydaus e{o`~le' ]kegeyer ùlxd~le ~ea~le ouxkar ogh

ldgj hacuègxs, xke stsxe` becaès mrau~ }arj, cagsxogxlt eyalydgm ogh

res~aghdgm xa axkers }arj'

h' Mrau~ coleghors olla} sckehuldgm, ~rafecx ògomeègx, ogh caarhdgoxdag oàgm

ògt ~ea~le, ogh òt ~raydhe su~~arx iar sckehuldgm equd~ègx os }ell'

e' Callobaroxdye }rdxdgm stsxe`s òt ~raydhe baxk reol-xdè su~~arx ogh gag reol-

xdè su~~arx' ]arh ~racessars òt ~raydhe ostgckragaus su~~arx bt ska}dgm

ouxkarskd~ ogh bt olla}dgm users xa xrocj ckogmes ogh òje oggaxoxdags xa

hacuègxs'

2' Stgckragaus ar reol-xdè mrau~}ore

o' Skoreh }kdxebaorhs olla} x}a ar àre ~ea~le xa yde} ogh hro} ag o skoreh

hro}dgm surioce eyeg ira` hdiieregx lacoxdags'


7/26

Mrau~}ore selecxdag =

b' Ydhea ca`ùgdcoxdags stsxe`s olla} x}a-}ot ar ùlxd-}ot colldgm }dxk ldye

ydhea, essegxdollt o xele~kage stsxe` }dxk og ohhdxdagol ydsuol ca`~agegx' Ckox

stsxe`s ~er`dx ògt ~ea~le xa }rdxe èssomes dg reol-xdè dg o ~ubldc s~oce'

c' O~~ldcoxdag skordgm ds }keg xke soè o~~ldcoxdag ds skoreh bex}eeg ~ea~le iar o

callobaroxdye }arj eiiarx drres~ecxdye ai s~oce skore' Hecdsdag su~~arx

stsxe`s ore hesdmgeh xa iocdldxoxe mrau~s dg hecdsdag-òjdgm' Xket ~raydhe xaals

iar brodgsxar`dgm, crdxdqudgm dheos, ~uxxdgm }edmkxs ogh ~rabobdldxdes ag eyegxs

ogh olxergoxdyes, ogh yaxdgm'

Gage ai xke curregx reseorck ~o~ers heldgeoxe o s~ecdidc èxkah iar selecxdag ar o

saix}ore saluxdag iar sòll busdgess a}gers' Xke reyde} ai ldxeroxure oraugh xke xa~dc kos

hdydheh a~dgdags ag xke iocx xkox o ca`àg saluxdag iar oll xke sòll busdgesses òt ar

òt gax be ydoble' Ka}eyer, sdgce oll xke sòll busdgess a}gers xegh xa creoxe o

ca`ùgdcoxdag ckoggel usdgm saix}ore saluxdags xke s~ecdidc xt~e ai mrau~}ore selecxeh

iar xke reseorck ds megerol ~ur~ase ogh ds requdreh bt oll xke sòll busdgess a}gers

+Egxer~rdse Cagxegx @ogomeègx, 2>>;$'


8/26

Mrau~}ore selecxdag ;

@exkah

Xke reseorck ~o~er heols }dxk ~raydhdgm og eiidcdegx ogh a~xdòl saluxdag iar xke

mrau~}ore selecxdag ~rable` iar sòll busdgesses' Saè ai xke quesxdags xkox ordse }keg

xrtdgm xa salye xkds ~rable` ore dgxer`dxxegxlt requdreh iar xke saluxdag' Xke reseorck

~o~er }dll cagsdher aglt xkree ydoble saluxdags iar ca`~ordsag ogh xke ydobdldxt ai xkese

xkree saluxdags geehs xa be esxobldskeh beiare xke òdg ~rable` ds xocjleh' ]keg xke

xkree saluxdags ore skarxldsxeh xke quogxdidoble iar` ai èosureègx ds xa be sex iar xke

ca`~ordsag ai saix}ore saluxdags' Xkds sexxdgm }dll be ~rdòrdlt boseh ag xke Iarresxer

reseorck re~arx hescrdbeh dg xke ~reydaus ~orx' Xke re~arx cagclusdag }dll serye os

quogxdidoble ~oroèxer iar ca`~ordsag' Xke ieoxures }dll be }edmkxeh ogh ossesseh hurdgm

xke ca`~ordsag iar xke saluxdags ogh og auxcaè }dll be colculoxeh'

Iar xke xkree saluxdags xa be skarxldsxeh, o`~le suryet ai ldxeroxure ogh saix}ore

saluxdags oyodloble dg òrjex ds xa be ossesseh' @asx saluxdags ore àhule boseh ogh }dll

be skarx ag cerxodg ieoxures requdreh iar o sòll busdgess' Oll xke saluxdags xa be

skarxldsxeh koye xa ohkere xa xke bosdc ieoxure ldsx' Xkds dgcluhes, eòdl, ogh ckox, ydhea

cagieregce, coleghor skoreh ogh ~ersagol, }djd ògomeègx, }eb cagxegx ògomeègx,

iar` ògomeègx ogh ~racess ògomeègx' Ai oll ~a~ulor egxer~rdse saluxdags useh bt

car~aroxdags axker xkog S@Bs dgcluhe Arocle, SO^ ogh êa~lSaix' Ka}eyer, xke casx

ogh cldegx serydce ~raydheh bt xkese saluxdag ~raydhers ds ag o lormer scole ogh gax

sudxoble iar sòll busdgesses' Axker saluxdags ca`àglt oyodloble ogh usoble dgcluhe

@dcrasaix Skoreâdgx, LaxusLdye ogh Maamle O~~s'


9/26


O'@dcrasaix SkoreâdgxXkds ds og u~ca`dgm callobaroxdye sacdol ca`~uxdgm mrau~}ore ira` @dcrasaix' Xke

o~~ldcoxdag }dll be o ~orx ai xke loxesx @dcrasaix Aiidce 2>?> bux }dll olsa be salh

se~oroxelt os @dcrasaix Skoreâdgx 2>?>' Xke saix}ore od`s ox ~raydhdgm o sacdol

ca`~uxdgm ~loxiar` iar egxer~rdses ogh ossdsxs xke` }dxk bexxer dgxemroxeh saix}ore os o

serydce o~~ldcoxdag' Xke saix}ore ds ~ra~rdexort ogh kegce }aulh gax be àhdidoble ar

cusxa`dvoble iar ogt iar` ai egxer~rdse' Ka}eyer, xke megeroldveh iar` kos egaumk

a~xdags xa sudx egxer~rdse ai ogt ogh oll sdves +@dcrasaix, 2>>4$'

Ieoxures

o' @ogome hdyerse cagxegx - Xke hacuègx ògomeègx co~obdldxdes dg xke @dcrasaix

dgxemroxeh saluxdag cog kel~ armogdvoxdags cagsaldhoxe hdyerse cagxegx ira`

ùlxd~le idle skores ogh ~ersagol hrdyes dgxa o cegxrollt ògomeh re~asdxart xkox

kos cagsdsxegx coxemardvoxdag'

b' Soxdsit ca`~ldogce ogh lemol requdreègxs - Xke @dcrasaix saluxdag olsa dgcluhes

dgxemroxeh recarhs ògomeègx co~obdldxdes xkox mdye armogdvoxdags xke co~obdldxt

xa sxare ogh ~raxecx busdgess recarhs dg xkedr idgol sxoxe'

c' Eiidcdegxlt ògome ùlxd~le ]eb sdxes - Dgxemroxeh ]eb cagxegx ògomeègx

co~obdldxdes egoble ~ea~le xa ~ubldsk ]eb cagxegx }dxk og eost-xa-use cagxegx

ouxkardgm xaal ogh o budlx-dg o~~rayol ~racess'

h' Sxreo`ldge busdgess ~racesses - Xke @dcrasaix saluxdag egobles busdgesses xa

sxreo`ldge cagxegx-hrdyeg, callobaroxdye busdgess ~racesses bt ~raydhdgm xke xaals

ogh ~loxiar` xa ouxaòxe xosjs' Xke @dcrasaix saluxdag ~raydhes co~obdldxdes xa


10/26

Mrau~}ore selecxdag ?>

ògome xke egxdre ldie ctcle ai ugsxrucxureh cagxegx, ira` creoxdag xa e{~droxdag,

ag o sdgmle ugdideh ~loxiar`' Xkese co~obdldxdes dgcluhe6

t Hacuègx ògomeègx +hacuègxs, dòmes, èhdo idles ca`~oxdble }dxk

@dcrasaix Aiidce sudxe$

t Recarhs ògomeègx +hoxobose ògomeègx ogh ouxaòxeh quert boseh resulxs$

t ]eb cagxegx ògomeègx +dgcluhes ckox, ydhea cagieregcdgm, o~~ldcoxdag ogh

}kdxebaorh skordgm, }ebsdxe ògomeègx, exc$

t Iar`s saluxdags +creoxe ogh hdsxrdbuxe iar`s$

B' LaxusLdyeLaxus kos lasx o lax ai crehdbdldxt ayer xke teors hue xa dxs slocjdgm ag xke xeckgalamt iragx

bux }dxk xkds loxesx callobaroxdye saix}ore os o serydce +SooS$ aiierdgm dx }dll be

ca`~exdgm }dxk xke bdm leomues' Xke o~~ldcoxdag }dll ~raydhe oll xke bosdc iugcxdagoldxt

ogh }dll be ca`~exdxdyelt ~rdceh omodgsx xke Skoreâdgx olxergoxdye' Xkds ~rahucx

ka}eyer, ds oyodloble dg o àhule boseh iar` }keredg xke ca`~ogt cog ckaase xa but

selecxeh àhules os gecessort +DB@ car~', 2>>4$'

Ieoxures

o' E{xegsdye Laxus Gaxes e{~erxdse oyodloble 28{= ira` DB@

b' Ouxaòxeh ~racesses ogh og dgxemroxeh ~loxiar` jee~ casxs la}er

c' Su~~arx o iosxer d`~leègxoxdag }dxk og esxobldskeh dgirosxrucxure ogh o xeo` ai

subfecx òxxer e{~erxs'

h' E-òdl, coleghordgm ogh sckehuldgm +? MB òdlba{ ~er user$

e' DB@ su~~arx xa kel~ ògome securdxt dg taur èssomdgm egydragègx


11/26

Mrau~}ore selecxdag ??

i' Xrogs~oregx, heàgsxroble securdxt ogh hoxo ògomeègx ~rocxdces xkox soxdsit xke

requdreègxs ai àsx busdgesses'

m' Kasx èexdgms agldge Dgcluhes oll xke ieoxures ai LaxusLdye @eexdgms

k' Sxare ogh skore idles Use o ]eb bra}ser xa occess taur idles ira` ogt}kere }dxk

}arlh-closs securdxt ieoxures'

d' @ogome xeo` ocxdydxdes Breoj aux ai taur dgba{ ogh dgxa Ocxdydxdes xa sxreo`ldge

taur }arj }dxk axkers'

f' Ckox }dxk calleomues Use dgsxogx èssomdgm xa ckox }dxk LaxusLdye users'

j'

Creoxe ckorxs }dxk hdiieregx xt~es ai ydsuoldvoxdags, mro~ks, hdomro`s, ogh ò~s

}dxk Ldye Ckorxs'

l' Creoxe suryets ogh iar`s }dxk cusxa`dveh xe`~loxes ar creoxe taur a}g suryets

ogh busdgess iar`s'

`' Caggecx }dxk calleomues ogh jee~ xrocj ai taur cldegxs ogh cusxaèrs, d`~arxogx

hoxes ogh eyegxs' Caggecx }dxk axkers xa skore cagxocx dgiaròxdag'

C' Maamle O~~sMaamle kos ha`dgoxeh xke dgxergex sdgce dxs bemdggdgm ogh ds meoreh xa}orhs egxerdgm xke

egxer~rdse boseh o~~ldcoxdags xa esxobldsk dxs ~resegce agldge' Xkds ~rahucx aiiereh bt

Maamle kos o ld`dxeh usobdldxt ogh ds ckeo~er ca`~oreh xa xke axker x}a' Xke ~rdce ds

ckormeh os SooS ~er ~ersag usome dg xke ca`~ogt +Maamle, 2>>4$'

Ieoxures

o' Eòdl occaugxs }dxk 25 MB ai sxarome ~er user ogh dgsxogx seorck xaals

b' D@, ~lus yadce ogh ydhea ckox


12/26

Mrau~}ore selecxdag ?2

c' Mrau~ coleghordgm stsxe`

h' @abdle occess

e' S~o` ogh ydrus idlxerdgm

i' ]eb-~a}ereh callobaroxdag o~~s6 Maamle Hacs, Maamle Sdxes ogh Maamle Ydhea

iar busdgesses

m' Essegxdol callobaroxdag o~~s Maamle Hacs, Maamle Ydhea ogh Maamle Sdxes ore

dgcluheh'

k' Cagxdguaus dggayoxdag ûx xke }ebs ro~dh ~oce ai dggayoxdag xa }arj iar taur

busdgess'

d' Sàaxker dgiaròxdag skordgm D`~raye xrohdxdagol saix}ore }dxk àre eiidcdegx

callobaroxdag'

f' ]arjer àbdldxt Occess taur hoxo ira` ogt}kere' E`~latees cog be

~rahucxdye ira` ogt ca`~uxer'

j' Dgiaròxdag occess cagxral Eock ~dece ai cagxegx cog be os ~rdyoxe ar os ~ubldc

os gecessort'

l' Egxer~rdse-closs serydce Maamle O~~s dgcluhes o 44'4% u~xdè serydce leyel

omreeègx +SLO$' ^kage su~~arx ds oyodloble iar crdxdcol dssues'

`' Secure dgirosxrucxure @ulxd~le loters ai ~raxecxdag jee~ taur busdgess hoxo soie

ogh secure'

Oll ai xke obaye xkree saix}ore saluxdags ~eriecxlt ohkere xa xke gar`s sex dg xke

bemdggdgm' Xke xormex cagsuèrs iar xkese saluxdags ore sòll ogh `dh sdve busdgesses

ogh xket ~raydhe xke serydces cusxa`dveh iar xkedr cldegxs' Kegce, xkese xkree saix}ore

saluxdags ore skarxldsxeh iar ca`~ordsag iar xkds reseorck ~o~er' Xke idgol saix}ore


13/26


saluxdag }dll be selecxeh ira` xkese olxergoxdyes goèlt: @dcrasaix Skoreâdgx,

LaxusLdye, ogh Maamle O~~s'

Xke iaur òdg selecxdye crdxerdag sòll busdgess ore laajdgm iar dg xkedr saix}ore

saluxdag e{~eghdxure ore ~ra~rdexort saix}ore saluxdag, reohdlt oyodloble saluxdag, o SooS

boseh saluxdag }dxk la}er xaxol casx ai a}gerskd~ +XCA$ ogh kdmker s~eghdgm ~ercegxome

ag dgiaròxdag xeckgalamt saluxdags xkog xkedr egxer~rdse boseh caugxer~orxs +Bra}g,

2>>4$' Occarhdgm xa xke Iarresxer re~arx 2>>4 xkese cagclusdags skoxxer o lax ai

~reydauslt kelh `dscagce~xdags ogh olsa ~oye o }ot iar ge}er occe~xobdldxt iar SooS

boseh busdgesses dg xke iuxure +Bra}g, 2>>4$' Ai xke xaxol ?>> ~adgxs xa be re~arxeh iar

eock saix}ore saluxdag xke ~oroèxers }dll be }edmkxeh ag xke obaye cagclusdags' Xke

iaur òdg cagcergs }dll be equollt }edmkxeh 2> ~adgxs ogh xke reòdgdgm }dll be

hdsxrdbuxeh oàgm ieoxures ogh `dscellogeaus a~xdags +See Xoble 2$'

Xoble2 ôroèxer }edmkx breojha}g

ôroèxer âdgxs +?>>$ Reosagdgm

^ra~rdexort saix}ore 2> Iarresxer reseorck idghdgms

^loxiar` ogh reohdgess 2> Iarresxer reseorck idghdgms

Ieoxures ogh êrdahdc casxs 2> Iarresxer reseorck - XCA

Casx iar dgsxolloxdag 2> Iarresxer reseorck idghdgms

Serydce, securdxt ogh u~xdè ?> Bosdc iugcxdagoldxt

@abdle su~~arx 5 E{xegheh iugcxdagoldxt

User Dgxerioce 5 E{xegheh iugcxdagoldxt


14/26


Ga} xkox xke }edmkxeh scole iar ca`~ordsag ds esxobldskeh xke ge{x sxe~ ds xa ca`~ore xke

xkree yordogxs ai saix}ore }dxk oll xke oyodloble ~oroèxers' Agce xke ca`~ordsag ds

ca`~lexe eock saix}ore saluxdag ds o}orheh ~adgxs occarhdgm xa xke scole' Eyegxuollt

xkese ~adgxs }dll be su`èh u~ xa clordit og occe~xoble ckadce ai saix}ore saluxdag iar

sòll busdgess a}gers'

Ag xke ialla}dgm ~ome ds xke xoble iar ca`~ordsag ai ieoxures oàgm xke xkree

skarxldsxeh saix}ore saluxdags' Xke xoble olsa ldsxs xke ~adgxs xa be ossdmgeh iar eock

ieoxure ~resegx dg xke saix}ore +See Xoble 3$' Xke xoble olsa heldgeoxes xke soldegx ieoxures

ai oll xkree skarxldsxeh coghdhoxes' Ialla}dgm xke sexxdgm ai ~adgxs xa ieoxures, xke ~adgxs

ore ollaxxeh xa xke xkree saix}ore o~~ldcoxdags' O xa~ cagcerg }dxk sòll busdgess a}gers

ds xkox xke o~~ldcoxdag geehs xa be ~ra~rdexort' Xoble 8 hexodls xke ollaxègx ai 2> ~adgxs xa

xke xkree coghdhoxes' Sdgce Maamle O~~s ds a~eg saurce saix}ore ogh kos olàsx ga

~ra~rdexort iar` dx kos beeg ollaxxeh ga ~adgxs iar xkds ieoxure' Xoble 5 ossdmgs ~adgxs iar

xke ~loxiar` xke o~~ldcoxdag cog }arj ag ogh xke reohdgess ai xke saix}ore o~~ldcoxdag

~ocjome aux-ai-xke-ba{' Casxs ogh xke dgsxolloxdag ~rdce iar eock age ds useh os o

~oroèxer iar ~adgx ollaxègx dg Xoble 9' êrdahdc casxs ore xke casxs xkox accur oixer xke

dgsxolloxdag ag o ~erdahdc bosds' Xoble = ollaxs ~adgxs iar ~erdahdc casxs ogh ieoxures

oyodloble dg eock saix}ore o~~ldcoxdag' Xoble ; hdsxrdbuxes ~adgxs iar securdxt, serydce ogh

Serydce Leyel Omreeègx +SLO$ u~xdè' Xoble 4 ~oroèxers ore àbdle su~~arx ogh user

dgxerioce' Eyegxuollt, }e colculoxe xke xaxol ~adgxs iar eock saix}ore o~~ldcoxdag ogh

xobuloxe dx +See Xoble ?>$'


15/26

Xoble 3 Ca`~ordsag ai ~oroèxers

âdgxs ôroèxer @dcrasaix Skoreâdgx 2>?> LaxusLdye +Egmome$

?> CasxO~~ra{' (?>> sdgmle ldcegseBulj iee o~~ra{ (9> eyert

?>>> ldcegses

@ahule bosehIar ~re`du` ~ocjome (?5

sdgmle ldcegse

Bulj ~rdces òt yortoccarhdgmlt

?5 Saix}ore xt~e ^ra~rdexort ^ra~rdexort

2> ^loxiar` ]dgha}s A~eroxdgm Stsxe`s ^loxiar` Dghe~eghegx

5 Callobaroxdag Reol xdè stgckragaus Reol xdè stgckragaus

5 Eòdl ogh Ckox!Ydhea cagieregce Tes +5MB$ Tes +?MB$

? Coleghor sckehuldgm ogh skordgm Tes Tes

? ]eb cagxegx ogh ]djd ògomeègx Tes Tes

? Iar`s!^racess ògomeègx Tes Tes

? Sacdol ca`~uxdgm +~raidle ~omes, exc$ Gax s~ecdidc Tes

? Seorck ieoxures Tes, dghe{dgm boseh seorck Tes, Bosdc seorck ieoxure3 User Dgxerioce

Sxoghorh @dcrasaix Aiidce ldjedgxerioce

]eb 2'> dgxerioce, yerto~~eoldgm

5 Securdxt Yert maah E{cellegx

? Idle ld`dxoxdags Olàsx gage Ca`~oroxdyelt gage

Korh}ore requdreègxs ohyogceh Gage, e{dsxdgm korh}ore

Saix}ore requdreègxs ]dgha}s AS requdreh Bra}ser requdreh

5 @abdle heydce su~~arx Tes, @dcrasaix E{ckogme Caghdxdagol

8 U~mrohes Geeh xa be ~urckoseh Iree sdgce SooS

2 Laaj ogh ieelIaròl, requdres mexxdgm useh

xaE{cellegx, ga bosdcs requdre

?> U~sdhe

@dcrasaix ~rahucx kegcedgxemroxdag ds e{cellegx os }ell

os io`dldor laaj ogh ieel'Serydce ds xdèlt'

]eb 2'> dgxerioce dgo~~eoldgm ogh àhuleboseh' 28{= serydce

~raydsdag ogh ga u~mrohecasx'

?> Ha}gsdheYert e{~egsdye, ga u~mrohe ds

ireeE{~egsdye


16/26


Xoble 8 ôroèxer ? ^ra~rdexort Saix}ore

^ra~rdexort Saix}ore Saluxdag âdgxs +Xaxol 2>$ Reosag

@dcrasaix Skoreâdgx 2> Iullt ~ra~rdexort

LaxusLdye 2> Iullt ~ra~rdexort

Maamle O~~s > A~eg Saurce

Xoble 5 ^loxiar` ogh reohdgess ~oroèxer

^loxiar` ) Reohdgess âdgxs +Xaxol 2>$ Reosag

@dcrasaix Skoreâdgx ?5]arjs aglt ag ]dgha}s

^loxiar` bux ds reoht xa use

LaxusLdye 2>^loxiar` dghe~eghegx ogh

reoht xa use

Maamle O~~s 2>^loxiar` dghe~eghegx ogh

reoht xa use!cusxa`dvoble

Xoble 9 Casx ai saix}ore ogh dgsxolloxdag

Casx ai Dgsxolloxdag âdgxs +Xaxol 2>$ Reosag

@dcrasaix Skoreâdgx ?>]dgha}s korh}ore requdreh ogh casx ai

saix}ore ds kdmker iar sòller user mrau~s

LaxusLdye ?5Casx ~er user ds kdmker bux ga ohhdxdagol

korh}ore requdreh

Maamle O~~s 2> La} casx ogh ga korh}ore requdreègxs


17/26

Mrau~}ore selecxdag ?=

Xoble = Ieoxure ogh êrdahdc casx ôroèxers

Ieoxures ogh êrdahdc Casxs âdgxs +Xaxol 2>$ Reosag

@dcrasaix Skoreâdgx 4*; 0 ?=

Lormer eòdl su~~arx, ga

sacdol ca`~uxdgm ogh

sdmgdidcogx ~erdahdc casxs

LaxusLdye =*?> 0 ?= Iullt ~ra~rdexort

Maamle O~~s ?>*?> 0 2> A~eg Saurce

Xoble ; Serydce, Securdxt ogh U~xdè SLO

Serydce, securdxt ogh U~xdè âdgxs +Xaxol ?>$ Reosag

@dcrasaix Skoreâdgx 5*80 4E{cellegx serydce }dxk

su~~arx bux ga SLO U~xdè

LaxusLdye 5*5 0 ?>E{cellegx serydce }dxk iree

u~mrohes

Maamle O~~s 5*2 0 ?>@ehdacre securdxt bux 44%

SLO u~xdè

Xoble 4 @abdle Su~~arx ogh User Dgxerioce +UD$

@abdle Su~~arx ) Dgxerioce âdgxs +Xaxol ?>$ Reosag

@dcrasaix Skoreâdgx 8*5 0 4

UD ds io`dldor bux àbdle

su~~arx requdres @dcrasaix

E{ckogme

LaxusLdye 5*5 0 ?>Caghdxdagol su~~arx,

e{cellegx UD

Maamle O~~s 5*5 0 ?> Oll dgclusdye


18/26

Mrau~}ore selecxdag ?;

Xke resulxs ai xke ~adgxs hdsxrdbuxeh oàgm xke saix}ore yordogxs ore su`òrdveh dg o

xobulor iar`'

Xoble ?> Resulx Xoble

ôroèxerâdgxs

Aux ai

@dcrasaix

SkoreâdgxLaxusLdye Maamle O~~s

^ra~rdexort saix}ore 2> 2> 2> >

^loxiar` ogh

reohdgess

2> ?5 2> 2>

Ieoxures ogh êrdahdc

casxs

2> ?= ?= 2>

Casx iar dgsxolloxdag 2> ?> ?5 2>

Serydce, securdxt ogh

u~xdè

?> 4 ?> ?>

@abdle su~~arx ogh

User Dgxerioce

?> 4 ?> ?>

Idgol Xollt ?>> ;> 42 ;>


19/26


Cagclusdag

Xke ca`~ordsag ai xke xkree ydoble saix}ore saluxdags kos reyeoleh xkox LaxusLdye

ds og o~~ra~rdoxe mrau~}ore xa be selecxeh bt sòll busdgess iar xkedr ~rdòrt xeckgalamt

geehs' Xke reseorck ~o~er kos successiullt dgierreh o ydoble olxergoxdye xa xke curregx

cluxxer ai saix}ore saluxdags òdglt coxerdgm xa xke lormer car~aroxdags' Sòll busdgess

a}gers cog ckaase xkds olxergoxdye xa sudx xkedr geehs iar o bosdc mrau~}ore saluxdag'

Olxkaumk xke dgdxdol casx iar LaxusLdye ds sdmgdidcogxlt kdmker xkog oll axker olxergoxdyes

xke xaxol casx ai a}gerskd~ iar xke saix}ore ds cagsdheroblt less' Xke korh}ore

requdreègxs ore `dgdòl ogh u~mrohe casxs ore gag-e{dsxegx' Xke saix}ore ds àhule

boseh ogh kegce kos og a~xdag xa cux casxs os geeheh' Xke serydce ~raydher muorogxees o

iull xdè su~~arx iar xke serydce' Xke saix}ore ds xeckgalamdcollt ohyogceh ogh dgcluhes

su~~arx iar sacdol gex}arjdgm xeckgalamt ogh caghdxdagol àbdle su~~arx' Sòll

busdgesses ore reohdlt occe~xdgm lorme dgdxdol casxs egcaugxereh dg LaxusLdye iar o la}er

XCA +Bra}g, 2>>4$'

Xke reseorck ~o~er kos successiullt ca`~oreh ogh selecxeh o mrau~}ore saix}ore

saluxdag iar sòll busdgess a}gers' Bux xke reseorck ds ld`dxeh bt cerxodg iocxars' Xke

reseorck ds salelt boseh ag xke ossu`~xdag xkox xke Iarresxer re~arx 2>>4 ds iaal~raai' Xke

reseorck ~o~er olsa ossuès xkox oll sòll busdgess a}gers cagsdhereh koye xke soè

requdreègx ira` suck mrau~}ore saluxdags' Xkds reseorck kos mdyeg rdse xa o ge}

~rable`' Xke reseorck ~o~er ossuès xkox axker saluxdags oyodloble dg xke òrjex koye gax

ckogme sdgce xke re~arx' Xke remulor ckogme dg dgiaròxdag xeckgalamt brdgms aux ge}er

olxergoxdyes eyerthot ogh o yordeh ca`~exdxdag eèrmes }dxk bexxer ieoxures ox o bexxer

~rdce' Xke ckogmes dg xeckgalamt ogh requdreègxs ira` xkds xeckgalamt ore htgo`dc'


20/26

Mrau~}ore selecxdag 2>

Xke Iarresxer re~arx 2>>4 heldgeoxes xkese requdreègxs iar xke teor 2>>4 aglt ogh kegce

xke reseorck he~eghegx ag xkds dgiaròxdag }dll be absalexe qudcjer xkog xke ~rdòrt hoxo'

Iurxker reseorck }dxk àre olxergoxdye ca`~ordsags ds gecessort xa esxobldsk xkese

resulxs' Xke iuxure reseorck ~rafecxs skaulh cagsdher corrtdgm aux o suryet ag o so`~le ai

sòll busdgesses ocrass Ugdxeh Sxoxes' Xke ckogmes dg requdreègxs ogh xke hoxo moxkereh

caulh kel~ esxobldsk o bexxer reloxdagskd~ bex}eeg xke iocxars ai selecxdag iar xke

mrau~}ore selecxdag'


21/26

Mrau~}ore selecxdag 2?

ReieregcesBoxes, F' +?444, Foguort ?$' Hdsxrdbuxeh mrau~}ore hdscussdag' Rexrdeyeh Se~xe`ber

2>>4, ira` CoberGex6

kxx~6!!reseorck'cs'gcl'oc'uj!cobergex!}}}'loos'reseorck'ec'arm!cobergex!saxo!re~ar

x!gahe=9'kx`l

Bra}g, H' +2>>4, Fult ?3$' S@Bs but ogh use saix}ore hdiieregxlt' Rexrdeyeh Acxaber

2>>4, ira` xeckohydsart'arm6 kxx~6!!}}}'xeckohydsart'arm!2>>4!>=!s`bs-but-

ogh-use-saix}ore-hdiieregxlt!

Cargell Ugdyersdxt' +2>>4$'Dgxemroxeh ]eb serydce' Rexrdeyeh Acxaber 2>>4, ira`

Cargell'ehu6 kxx~6!!}~m'cargell'ehu!d}s2!xeckgalamt!xeckdgia'ci`

He~orxègx ai Xeckgalamt Serydces' +2>>4$' Mrau~}ore Lo}' Rexrdeyeh Acxaber, ira`

Uxok Mayergègx6 kxx~6!!hxs'uxok'may!emay!}ebsxoghorhs!mudhe!?3->!?3->'kx`l

Eca Dslogh' +2>>4$'Eca dslogh mlassort' Rexrdeyeh Acxaber 2>>4, ira` eca-dslogh'arm'uj6

kxx~6!!}}}'eca-dslogh'arm'uj!mlassort'os~{#S

Egxer~rdse Cagxegx @ogomeègx' +2>>;$' ]kox ds cagxegx ògomeègx1 Rexrdeyeh

Se~xe`ber 2>>4, ira` Cagxegògomeègx'eu'ca`6

kxx~6!!}}}'cagxegxògomer'eu'ca`!kdsxart'kx`

Maamle' +2>>4$' Maamle O~~s' Rexrdeyeh Se~xe`ber 2>>4, ira` Maamle'ca`6

kxx~6!!}}}'maamle'ca`!o~~s!

DB@ car~' +2>>4$'LaxusLdye' Rexrdeyeh Se~xe`ber 2>>4, ira` laxusldye'ca`6

kxx~s6!!}}}'laxusldye'ca`!eg!


22/26


Lamdsxdcs ]arlh' +2>>4, Fult 2=$'Lamldgj - Lamdsxdcs }arlh ge}s' Rexrdeyeh Acxaber

2>>4, ira` Lamdsxdcs}arlh'ca`6

kxx~6!!}}}'lamdsxdcs}arlh'ca`!lamldgj!ge}srel'os~1orxdcle0??>;

@dcrasaix' +2>>4$'@dcrasaix Skore~adgx' Rexrdeyeh Se~xe`ber 2>>4, ira`

skore~adgx'`dcrasaix'ca`6 kxx~6!!skore~adgx'`dcrasaix'ca`!ômes!Heioulx'os~{

Seorck Ha`dga' +2>>4, Se~xe`ber ?5$' Seorck Ha`dga heidgdxdags' Rexrdeyeh Acxaber

2>>4, ira` Seorckha`dga'ca`6

kxx~6!!seorckha`dga'xeckxormex'ca`!sHeidgdxdag!>,,sdh8Qmcd2?22?=,>>'kx`l

SEC' +g'h'$' SEC GOSH

securdxdes lo} heidgdxdags' Rexrdeyeh Acxaber 2>>4, ira` SEC-

GOSH-remuloxdags'ca`6 kxx~6!!}}}'sec-gosh-remuloxdags'ca`!mlassort'kx`

Semo @abdle' +2>>4$' Semo @abdle su~~arx' Rexrdeyeh Acxaber 2>>4, ira`

Semoàbdle'ca`6

kxx~6!!}}}'maamle'ca`!url1)ed0TOiISqqs@TAalOeE2=SSO})sdm20vlybCk>

GVRH53vG`gvugkm)q0kxx~6!!}}}'semoàbdle'ca`!su~~arx'~k~%3IômeDH%

3H52)ed0TOiISqqs@TAalOeE2=SSO})so0[)ad0heidge)cx0)ch0?)usm0O

I_fCGIQ{XBYYkhXebChss_FTS;[F8o]YO

U'S' Sòll Busdgess Oh`dgdsxroxdag' +2>>4$' Taur So`ll Busdgess Resaurce' Rexrdeyeh

Se~xe`ber 2>>4, ira` Sbo'ca`6

kxx~6!!}}}'sbo'may!cagxrocxdgma~~arxugdxdes!aiidcdols!sdve!dghe{'kx`l

Ugdyersdxt ai @elbaurge' +2>>4$'Dgiaròxdag Jga}lehme bose' Rexrdeyeh Acxaber 2>>4,

ira` Ugd@el'ehu6

kxx~6!!}}}'dgiahdy'ugdèlb'ehu'ou!jga}lehmebose!dxserydces!o-v!x'kx`l


23/26


US Lemol' +2>>4$'Lemol heidgoxdag ai mrau~}ore' Rexrdeyeh Acxaber 2>>4, ira`

USlemol'ca`6 kxx~6!!heidgdxdags'uslemol'ca`!m!mrau~}ore!


24/26


O~~eghd{ O

Ldsx ai Heidgdxdag

?'Sòll busdgess - Iar SEC ~ur~ases, sòll busdgesses ore heidgeh os haèsxdc

ca`~ogdes }dxk reyegues ai ugher (25 `dlldag, ogh gax dgyesxègx ca`~ogdes'

Subsdhdordes ai lormer ca`~ogdes ha gax quoldit os sòll busdgesses +SEC$'

2'SooS - Saix}ore os o Serydce ds subscrd~xdag boseh, ogh oll u~mrohes ore ~raydheh

hurdgm xke xer` ai xke subscrd~xdag' Xke saix}ore ds kasxeh ogh u~hoxeh ag o cegxrol

lacoxdag, ogh haes gax resdhe ag cldegx ca`~uxers +He~orxègx ai Xeckgalamt

Serydces, 2>>4$'

3']djd - O callecxdag ai }eb ~omes xkox cog be ehdxeh bt o mrau~ +Cargell Ugdyersdxt,

2>>4$'

8'D@ - Dgsxogx @essomdgm ds o xeckgalamt xkox olla}s x}a ~ea~le xa ckox elecxragdcollt

dg reol xdè +Semo @abdle, 2>>4$'

5'SLO - Serydce leyel omreeègx - O bdghdgm omreeègx }dxk hexodleh s~ecdidcoxdags iar

xke leyel ai auxcaè ogh aux~ux ~eriarògce bex}eeg o ca``dssdager ogh serydce

heldyerer ar bex}eeg ~orxgers +Eca Dslogh, 2>>4$'

9'XCA Xaxol Casx ai A}gerskd~ - Oll xke idgogcdol cagsequegces ai a}gdgm og ossex'

Dg ohhdxdag xa xke dgdxdol ~urckose ~rdce xkds }aulh xt~dcollt olsa dgcluhe òdgxegogce,

occa`àhoxdag ckormes, a~~arxugdxt casxs, xrodgdgm casxs, cagsuòbles, dgxergol ogh

e{xergol su~~arx, dgxeresx ag co~dxol, exc +Ugdyersdxt ai @elbaurge, 2>>4$'


25/26


O~~eghd{ B

LaxusLdye Dgxerioce

Maamle O~~s Dgxerioce


26/26


@dcrasaix Skore^adgx 2>?> Dgxerioce

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