Customer Success Story

Honduras

CLARO

Growth throuGh quality

Claro, Honduras selects Ericsson to support the delivery of an enhanced mobile network

Building on an existing supplier relationship, Claro,

Honduras chose Ericsson as a strategic partner to improve

the efficiency and quality of its network. Currently, as one

of the least developed telecommunication markets in

Latin America, Honduras is ideally positioned for growth.

The Honduran mobile market is expected to grow by

approximately 133 percent between 2006 and 2010. This

growth will be largely driven by the arrival of new services

and improvements in network quality. In order to capture

Customer Profile Claro, Honduras holds approximately 33 percent of

the mobile network market share in Honduras. The

company is part of the Mexican telecom group America

Movil. Through its operations in Central America, which

encompass Guatemala, El Salvador, Nicaragua, and

Honduras, America Movil serves approximately 8.2

million wireless subscribers and 2.1 million fixed-lines.

In the first quarter of 2008 America Movil gained an

additional 5.7 million subscribers. Through 2008 America

Movil gained 29.3 million subscribers, 2.3 percent more

than a year before. In the forth quarter of 2008 America

Movil added 10.1 million subscribers in the Americas,

making it the company’s best quarter ever.

Website: www.claro.com.hn

further market share, Claro, Honduras selected the

Network Management offering from Ericsson. The Ericsson

solution will enable Claro, Honduras to effectively optimize

its existing assets and network management resources.

The Ericsson offering marks a shift in the nature of the

relationship between the two companies and one that will

deliver Claro, Honduras several benefits, as Myrna Lopez,

Network Management Director, Ericsson explains: “With this

project, Ericsson’s relationship with Claro, Honduras has

moved beyond that of a hardware supplier into a consultancy

and systems integrator role. Ericsson has designed and

integrated a Network Management solution that will enable

Claro, Honduras to utilize its current resources and maximize

the investments that the company has already made in the

Operation and Support System – Radio and Core (OSS-

RC). This project will provide Claro, Honduras with a future-

proof, umbrella Network Management solution and increase

efficiency within the organization, which has been aligned with

the enhanced Telecom Operations Map (eTOM) standard.”

After examining the existing processes and tools within the

Claro, Honduras organization, Ericsson created a phased

initiative within a clearly defined budget to install an effective

multivendor Network Management solution. Phase one

of the project was the implementation and integration of

a fault management solution. Ericsson has delivered a

consolidated multivendor alarm view with OSS-RC as a

common fault management system. Ericsson has also

automated and simplified the fault management process

and began a program of knowledge transfer on OSS-RC

utilization. Part two of the project, the trouble management

phase, involves the implementation of further tools

and support. This includes a common trouble ticketing

solution for the Front Office and the Network Management

organizations, as well as enhancements to the trouble

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Pastor ramírez,

CTO, Claro, Honduras

The success of this project has resulted in the strengthening of our company resource efficiency capabilities.”

overviewCustomer: Claro, honduras

Customer Objective

• Improvednetworkquality

• Quickerfaultresolution

Ericsson Solution

• SolutionAnalysis

• SystemsIntegration

• LearningSolution

• OSS-RCknowledgetransfer

• ImplementationofacompleteNetworkManagement

solution

Customer Benefits

• Maximizeduseofinvestments

• Cost-efficientuseofresources

• Improvednetworkqualityusinganenhancedtrouble

managementprocess.

management procedures. These improvements support

the organization in aligning with the problem management

process and greatly enhance the information available for

trouble management. Ericsson’s solution also reduces the

time needed for repair, providing a more efficient use of

resources and delivering improved network quality.

The partnership with Ericsson has provided Claro, Honduras

with a competitive advantage as Pastor Ramírez, CTO,

Claro, Honduras explains: “The success of this project

has resulted in the strengthening of our company resource

efficiency capabilities. This initiative with Ericsson ensures

that Claro, Honduras is better positioned to face our local

market challenges and to take advantage of the potential

that the region has to offer. With this project, Ericsson has

moved into a consultancy role, sharing their experience

in first-class network management. We look forward to

working with Ericsson in the near future.”