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GRUPPO TELECOM ITALIA
Mktg servizi premium, web e portali novembre 2011
89 Plus
User’s Guide
89 Plus
Mktg servizi premium, web e portali2
► Go to www.899plus.it► Login as “Supervisor” (ref slide 3) or the single 89x (ref
slide 11)► Set the bypass numbers for each carrier you want► Set the welcome message► Start the service
89 Plus – basic steps
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89 Plus
In this way you’ll monitor all your 89x together.
Furthermore, you can assign to each of the 89x two passwords (pswd):
one to permit a Third Part (TP) to manage completely a specific 89x (“gestione”);
one only to permit a TP to read the statistical data (“consultazione”).
As “Supervisor” you can enter whenever you want in each 89x to modify every parameter, independently if you have assigned a TP the management of the 89x.
Login as “Supervisor”
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89 Plus Login as
“Supervisor”After you have requested this way to login, Amuser will communicate to you the userid and pswd to login as “Supervisor”. You can continue
to login each 89x using the old pswd and userid.
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89 Plus
Supervisor – home page
After the login, you enter a page where
all your 89x are displayed.
For each 89x how many users are currently connected are
displayed.
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89 Plus
If you decide to assign the whole management of the specific 89x to a TP, you can set a pswd (Password di Gestione”). If you want that a TP may only read the statistical data, you can set another
pswd (Password di Consultazione”).
Supervisor – home page – Third Part management
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Remember to switch the “Registra la configurazione” button after every new
setting. !!
Furthermore you can decide to allow the “Consultazione” profile to read or not the bypass
numbers you have set.
Supervisor – home page – Third Part management
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89 Plus
The TP allowed to login, will do it as usual (ref slide 11), by entering as userid the entire 89x number and as pswd that one
assigned by the “Supervisor”.As Supervisor you can login whenever you want by clicking the “Entra” button even if the TP has changed the assigned pswd (it’s his right). You’ll be aware of it because you read it in your
“Supervisor” page.
Supervisor – home page – Third Part management
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In every case, as Supervisor, you can directly “enter” in the specific 89x by clicking on the “Entra” button. Remember only
to define the “Password di Gestione”.
Supervisor – home page – Third Part management
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Pswd GestionePswd
ConsultazioneActions
Not set Not setError (one of the two pswd has to be
set at least)
Set Not SetSupervisor and eventually TP1 can
completely manage the 89x
Not set SetSupervisor and eventually TP2 can
only read the statistical data
Set Set
Supervisor and eventually TP1 can completely manage the 89x;
eventually TP2 can only read the statistical data.
Here it is for the management of each 89x displayed in the Supervisor Home Page the actions related to the pswd settings.
Supervisor – Home Page – Third Part (TP) managementresumptive Table
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Supervisor – Current Active Users
NEW
By clicking the “Utenti Attivi” button it is possible to
monitor how many users are connected in each 89x currently employed.
By clicking the “Utenti Attivi” button together with the
“ctrl” keyboard button, it is possible to monitor all the 89x numbers (currently employed
or not).
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Login the single 89x
To login, please digit as user id the 899 number itself (899020291). As
password now digit “pluto”. The first time with your own 899 you’ll have to digit the password you have decided
signing the Contract.
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Login: the Home page
After the login, you will have the “home page” where are shown for each Carrier the bypass
numbers previously set.
To set the new parameters, you have to click the voice “parametri” in the menu bar.
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It is possible to set “start” and “stop” time intervals for
each day of the week, by checking “Gestione manuale
degli orari”.
Parameters page – timetable management
In case of an incoming call when the “service is closed” a Text to Speech message will be
heard. A default generic message is set that can be
changed.
NEW
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It is also possible to set the “sempre aperto” option if no special setting is required.
Parameters page – timetable management NEW
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Parameters page – Bypass numbers
For each of the 5 Italian Carriers (4 mobile and 1 fixed line) you can set 4 bypass numbers in priority order. That is: if the first
number doesn’t answer due busy line, answer lack or malfunction, the system switches to the second number and so
on. Remember first of all to set the carrier and the german prefix (0049) before the number. After all remember to switch
the “Esegui” button.
Outside Italy, you cannot use this option. Set it
always in: 02020202
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The automatic hanging up stops the call when the maximum time allowed has been reached for each OLO before Telecom
Italia bills a chargeback.
Parameters page – Automatic hanging up
Time is automatically set in function of the 89x and the OLO.
By default this performance is set “on”. In case of change a blinking alarm will
appear.
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Parameters page – Tax Delay
For 89x with pay per minute, this tax delay is set = 0 because pay time
starts at the call answering.
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Parameters page–89Plus tone
After having set this option, if you answer, you will hear a tone indicating that the incoming call is effectively passing through the Plus platform.
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Parameters page– Calling Identification Number Hiding
With this option set, the operator (if a display is available in his working station ) will not able to
see the caller line identifier (CLI).
DO NOT SET THEM !!!
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Parameters page– Welcome Message (obligatory)
Abroad, you can insert the Welcome Message in two different ways:
1: “FONIA INVIATA”You can deliver a pre-registered message by selecting the “Fonie” button in the menu bar. This message has to speech: 1) the service
name, 2) its exact cost either for fixed line or for each mobile carrier, VAT included, 3) the majority age allowed to use it, 4) the request to
wait for 5 seconds as acceptance and 5 seconds of “silence”.The pre-registered message requirements are: Wave PCM, 8000 Hz, 16
bits, Mono.This message will be online after 3 labour days.
To use it, after it has been put online, you have to click this check button.
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Parameters page– Welcome Message (obligatory)
Abroad, you can insert the Welcome Message in two different ways:
2: “FONIA IN TTS”This is the quickest way to insert a welcome message, maybe waiting in the meantime the pre-registered message to be put online.
It is simply requested to digit in the appropriate text box only the presentation part of the service (eg. Benvenuto al servizio di
informazione <name>).Automatically it will be translated in a high quality synthesized speech.All the following informations (costs etc…) are spoken automatically and
you don’t have to provide them. Remember to click the appropriate check box.
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Abroad you can set the service in two status:
Disattivo (out of use)The caller will hear a standard message of “service at the
moment out of use”; unless you didn’t have pre-registered an appropriate message (ref § Fonie).
Verso risponditore (in use)Clicking this check box, the bypass towards the destinations you set is
available.
Parameters page – Service Status
DO NOT SET IT !!!
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Parameters page
Remember!!!Each time you make a change in the system
configuration you MUST click the “ESEGUI” button to make
it available !!!
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The message page: Fonie
Outside Italy you can deliver via consolle only two kinds of messages:
La Fonia di Presentazione previously described. (slide 21-22).
La Fonia di Servizio Disattivo, previuosly described (slide 23).
To register them you have to respect the
requirements described below each box.
Both messages will be available after 3 days.