GSS America InfoTech Overview

8/9/2019 GSS America InfoTech Overview

1/41

2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd

2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd

2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd

GSSAmericaIT&Business OptimizationEnabler GSSAmericaIT&Business OptimizationEnabler


2/41




About GSS America

Strong fundamentalsIndia headquartered IT consulting and Software Development company, publicly listed and traded inIndia

A CMM Level3 company with best in class quality and process frameworks

10+ years of global IT solutions delivery experience

Rated among the Best Small Caps in Asias Best Managed Companies rankings by FinanceAsia

Global footprint10 near shore and offshore development centersLeveraging strategic acquisitions to enhance delivery capabilities

Infospectrum Consulting and System Dynamix Corp, Inc.

Partners to the best in the business500+ clients, 50+ Fortune 500 and 140+ Fortune 1000 clients80% of business through repeat customers40 client relationships greater than 5 years


3/41




Industry Domains

Integrated Service

s

Integrated Service

s

Technologies

> Telecom >Manufacturing > Financial services > Insurance

> Transportation > Healthcare > Retail > Power

> IBM Web Sphere Portal > BMC** > Web Logic > Java/J2EE > .Net

>Sharepoint > Open source > BEA > Tripwire** > Alarm Point** > NetIQ**

Optimization solutions integrating people, process& technology

** Reseller and accredited services partner ** Reseller and accredited services partner

Optimizationsolutions

delivered acrosspeople, process &

technology

Application Development and MaintenanceEAI services, Portals, Web services

onshore staffingNear-shore delivery centersOffshore delivery centers, captives and BOT

Data centers, NetworksIT Infrastructure securityVirtualizationNetwork Operations Center Application SupportIT Helpdesk

Global Sourcing and Delivery

Enterprise Applicationand Collaboration

Infrastructure Optimizationand Virtualization


4/41




Enterprise Application

and Collaboration (EAC) Services


5/41




Application Development &Maintenance

Application DevelopmentClient/ server applicationWeb Application/ SaaSCloud Computing

Application Re-engineeringTesting

Enterprise ApplicationManagement & Integration

Enterprise Portals And ContentManagementEAISOA

AD&M* services overview

ApplicationDevelopment,

Maintenance andIntegration

Migration & customization

Legacy Migration

Web MigrationDatabase MigrationPlatform MigrationRe-engineering Client/Server apps

*Application Development & Maintenance*Application Development & Maintenance

Business Process Re-engineering

Business Process Re-engineering


6/41




Services

Portal Insight Service

Portal ImplementationServiceConsolidation Service

Benefits

Access to all applications

using a single sign onPersonalizationDocument and contentmanagementSeamless integrationCollaboration with other applications

Portal and contentmanagement solutions

The GSS Advantage

Dedicated PCM team

Over 60 complex portalsimplementedTools and frameworks toaccelerate implementationtime by over 50%Top-tier vendor partnerships

Ability to effectivelymanage high volumes of electronic documentsHigh level of security andaccess control


7/41


2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd 2009 GSS America Infotech Ltd

Challenges

Key Benefits

GSS Americas content management solutions enables USagricultural boards portal reduce search response time by 80% andimprove user retention by 43%

Solution

The Client needed a solution, which could improve usability, best usage of Content Management system, enhanced Advanced Search, and provision of Surveys & Reports in order to overcome existing limitations

The Client needed a solution, which could improve usability, best usage of Content Management system, enhanced Advanced Search, and provision of Surveys & Reports in order to overcome existing limitations

The managed services model was leveraged for migration from the existingportal Life ray 3.6 to life ray 4.2.2The Caching service was optimizedThe Advance search features were enhanced.

The managed services model was leveraged for migration from the existingportal Life ray 3.6 to life ray 4.2.2The Caching service was optimizedThe Advance search features were enhanced.

User retention expected to grow by more than 43%Expected number of hits and registrations to increase by 8% and 4%

respectively, due to the improved usability and new functionalities like uploadof any type of file, Surveys and Content Management functionality (Authoring,Collaborating, Editing, Approval and Publishing)

Generation of content as PDF on demand preview before publishingImprovement in the response time for the Search functionality from 45-50

seconds to 5-10 second

User retention expected to grow by more than 43%Expected number of hits and registrations to increase by 8% and 4%

respectively, due to the improved usability and new functionalities like uploadof any type of file, Surveys and Content Management functionality (Authoring,Collaborating, Editing, Approval and Publishing)

Generation of content as PDF on demand preview before publishingImprovement in the response time for the Search functionality from 45-50

seconds to 5-10 second

Case study


8/41



Other services

SOA services

AS- IS evaluation and GAP AnalysisDefining of SOA StrategyTurnkey implementation andservice enablement

Modernization of LegacySystemsBuilding Proof of ConceptsSOA driven service testing &quantitative performanceevaluation

Top down StrategyBottom Up StrategyOn Site ActivitiesOff Shore Activities

Defining operational modelBusiness Service managementDeployment governanceService lifecycle sustenance

SOA ServiceOffering

SOA

SustenanceService

SOAImplementation

Service

SOA ServiceOffering

SOA SustenanceService


9/41



Insurance company leverages GSS Americas SOA expertiseto build a scalable, real-time claims processing engine

Need for real-time communication across multiple channelsLarge number of critical partiesEscalating concerns regarding fraud

A Complex multi variable process

Need for real-time communication across multiple channelsLarge number of critical partiesEscalating concerns regarding fraud

A Complex multi variable process

Portal creation for claims reportingBusiness process orchestration to facilitate multi system interaction withmultiple workflowsDesign and incorporation of Rules Based EngineThe solution was designed without modifying the external system

Portal creation for claims reportingBusiness process orchestration to facilitate multi system interaction withmultiple workflowsDesign and incorporation of Rules Based EngineThe solution was designed without modifying the external system

Real Time InteractionZero claim pain indexRule driven process orchestrationReusability of business processLowered cost and incidence of errorsBetter positioning for future integration with parties

Real Time InteractionZero claim pain indexRule driven process orchestrationReusability of business processLowered cost and incidence of errorsBetter positioning for future integration with parties

Case study

Challenges

Key Benefits

Solution


10/41



Migration services acrossHardware, Software and

Application languages

Expertise across multipleplatforms and technologies

Streamlining of BusinessProcesses for significant costsavings

Complete migrationsolutions

Evaluation of migration options

Assessment of the business impact of migration

Planning, managing, delivery andtesting


11/41



TestManagement &

Support

Test ProcessManagement Test Governance

Specialized Testing Services

Application testing Usability Testing Reliability testing Web application testing WSDL ValidationStress and Load Testing Performance Testing Security Penetration Testing

Test ProjectManagement

ConsultingServices

GSS AmericaTesting

Services

Testing as a ManagedService


12/41



GSS America helps leading US tire maker reducetesting time by 45% and increase system reliability

Poor performance of the applicationData Integration issues in generating Customized reportsThreat to application data due to malicious attacks by hackers.Inconsistent data reports against roles and privileges

Poor performance of the applicationData Integration issues in generating Customized reportsThreat to application data due to malicious attacks by hackers.Inconsistent data reports against roles and privileges

Application performance was improved by adopting to GSS America best practices,stringent reviews and validations at each stage, implementing and testing of Ajaxcontrols.Verifying and Validating the relational dataSecurity testing for SQL Injection & Cross Site Scripting for each of the user definedroles and privileges

Application performance was improved by adopting to GSS America best practices,stringent reviews and validations at each stage, implementing and testing of Ajaxcontrols.Verifying and Validating the relational dataSecurity testing for SQL Injection & Cross Site Scripting for each of the user definedroles and privileges

The testing approach and strategy adopted by GSS America reduced the systemtesting cycle time by 45%The system reliability increased each phase by adopting the GSS Americas bestpractices, stringent reviews and validations at each stage.Detection of defects early in the lifecycle resulted in 60% less rework and less timeto-go-to-market.

Application was secured from SQL Injection & Cross Site Scripting attacks to preventany malicious attack

The testing approach and strategy adopted by GSS America reduced the systemtesting cycle time by 45%The system reliability increased each phase by adopting the GSS Americas bestpractices, stringent reviews and validations at each stage.Detection of defects early in the lifecycle resulted in 60% less rework and less timeto-go-to-market.

Application was secured from SQL Injection & Cross Site Scripting attacks to preventany malicious attack

Case study

Challenges

Key Benefits

Solution


13/41



Rapid scale up of qualified work force and faster time to

market using a global delivery modelLower maintenance & support cost

Standardization and scalability through implementationof new architectural paradigms like SOA

Minimal work disruption

Better alignment/ integration with other platforms

Better compatibility in a Web 2.0 environment

Facilitates easier adoption of market centric features likeIslamic banking platforms

Specialized solutions for Middle East enterprises- Legacy Migration

Service Offering

Portfolio Assessment

Architecturedefinition &

roadmaps

Database migration

Re hosting

Packageimplementation

Extraction/

Mining of business rules


14/41



Improved business performance with the help of moreeffective and efficient business processes

Improved operational efficiency and reduced cost byeliminating waste

Faster time-to-market

Faster turn-around time to decision bottlenecks

Improved organizational alignment and sharing of knowledge

Reduction in duplication and data redundancy

Increased focus on core business competence

Business processreengineering

offerings

BusinessStrategy and

Operating ModelsRedesign

Organizational Alignment

Human CapitalDevelopment

KnowledgeManagement

Business Process

Redesign

Specialized solutions for Middle East enterprises-Business Process Re-engineering


15/41



The EAC* Services Advantage

Over 10 years of Application Development and EAI expertise

Experts in portal and content management

Strong skills in .Net and Java technologies

Leveraging the global delivery model for optimized service delivery

Domain expertise across diverse industries

Key vendor partnerships Microsoft, IBM, BEA

Investment in custom tools, business accelerators and governance frameworks for rapiddeployment

Reduce costs up to 40 - 60%

Enhance stability, flexibility and security of systems and benefit from 24/7 support

Knowledge repository for existing systems to maintain, expand, and improve servicedelivery

*Enterprise Application and Collaboration*Enterprise Application and Collaboration


16/41



Infrastructure Optimization and

Virtualization (IOV) Solutions


17/41



The IOV* services suite

*Infrastructure Optimization and Virtualization*Infrastructure Optimization and Virtualization

Onshore and RemoteInfrastructureManagement solutions

ITIL compliantprocesses, six-sigma andlean methodologies, ISO9001 and 27001certifications

200+ member RIM team

Dedicated NOC

BSM practice for aligningyour infrastructure withbusiness results

Onshore and RemoteInfrastructureManagement solutions

ITIL compliantprocesses, six-sigma andlean methodologies, ISO9001 and 27001certifications

200+ member RIM team

Dedicated NOC

BSM practice for aligningyour infrastructure withbusiness results

Require highcustomer interaction

Require lowcustomer

interaction

DCOperations

SystemUpgrades

Process/QualityConsulting

Architecture

ProgramManagement

DatabaseManagement

PatchManagementSystem

Administration

Monitoring

NetworkManagement

ITHelp Desk

DesktopSupport

Infrastructure S-curve

onshore

Offshore


18/41



Remote InfrastructureManagement services

GSS Americas RIM services help clients:

Improve IT efficiency and optimize onexisting IT i nvestments

Redeploy internal resources to strategicprojects

Reduce capital and operating expenditure

on existing and new IT investments

Realign service value to the end-user

Scheduledservices

Monitoring andManagement services

ProfessionalServices

Network and Securitymanagement

Enterprise Networks

Telco Networks

Network Devices

Security Networks

Operations Centers

Server management

Server Hardware

Management

Server OS

Management

Desktop management

Asset Management

Patch Management

AV Management

General HealthManagement

Infrastructure ApplicationManagement

Business Applicationmanagement

Business Application

Enterprise Products

Infrastructure Application Support

AD,Mail,Citrix

Clustering

VM Wave

Storage

Backup

Oracle,SQL


19/41



GSS America s RIM service helps a world leader in art collection reduce TCO

Leveraged the Knowledge Mining Methodology, Knowledge Base andexisting Knowledge Domain to accelerate the business processes andtechnicalities of the existing applications.Evaluated all Change Requests for Services raised and provided NGAwith an impact analysis of the same for approval

Leveraged the Knowledge Mining Methodology, Knowledge Base andexisting Knowledge Domain to accelerate the business processes andtechnicalities of the existing applications.Evaluated all Change Requests for Services raised and provided NGAwith an impact analysis of the same for approval

The client wanted to outsource the entire oracle application service function.24x7 Functional Support for Oracle Federal Financials Application SuiteSupport for existing enhancements & designing and developing of newenhancement.

The client wanted to outsource the entire oracle application service function.24x7 Functional Support for Oracle Federal Financials Application SuiteSupport for existing enhancements & designing and developing of newenhancement.

Provided Single Point of Contact for Vendor Support while performingRoot Cause Analysis, Remote Diagnostics and Log Functional Bugs.Deployed SEI CMM Level 3 methodologies to optimize the Quality of workand increase efficiency.

Provide 24x7 and flexible service offering to achieve extended availability

and minimum downtime

Provided Single Point of Contact for Vendor Support while performingRoot Cause Analysis, Remote Diagnostics and Log Functional Bugs.Deployed SEI CMM Level 3 methodologies to optimize the Quality of workand increase efficiency.

Provide 24x7 and flexible service offering to achieve extended availability

and minimum downtime

Case study

Challenges

Key Benefits

Solution


20/41



ImplementationServices

Installation Customization Architectural design Deployment Go Live Configuration

Migration / UpgradeServices

Reduce Project cost,complexity and risk.

Minimize projectLifecycle

Increase End User and Administrator productivity

Smooth Upgrade in

tight timelines

Training Services

Product training

Monitor training Scheduler Training Administration

Training

Managed Services

Monitoring

Scheduling Administration Helpdesk

Control-M services

BMC certified services provider BMC certified services provider

BMC Elite Reseller for Control MBMC Elite Reseller for Control M


21/41



Web based reporting

Know what will runwhen and where

Historical Analysis of schedulingenvironment

Intuitive View of schedulingenvironment

Sarbanes Oxley

Compliance

Application Integration

Secure scheduling of database workload

Database workloadIntegration with theenterprise.

Intuitive view of database scheduling

Web Enabled GUI

Eliminates Firewallconflict betweenClient workstation andCONTROL-M/Enterprise Manager server

Eliminates the needfor Windows TerminalServices and Citrix for remote Access

Control-M solutions

BMC Alliance Technology Partner for delivering BMCcertified marketzone solutions

BMC Alliance Technology Partner for delivering BMCcertified marketzone solutions


22/41



GSS America helps Associated Banc-Corp improve infrastructureefficiency using Control-M

Customer was insourcing ITJob scheduling was an important area they wanted to evaluate andimprove uponThere was no solution in place through the outsourcer, only a manualsolution that came with NT

Customer was insourcing ITJob scheduling was an important area they wanted to evaluate andimprove uponThere was no solution in place through the outsourcer, only a manualsolution that came with NT

Control-M implemented for robust job schedulingControl-M integrated with AS/400, Windows and Unix with SQL Server andOracle at the back-end and with Informant (data warehouse application),Narlis (reporting application) and CBS (Pullback application) applicationson the front end

Control-M implemented for robust job schedulingControl-M integrated with AS/400, Windows and Unix with SQL Server andOracle at the back-end and with Informant (data warehouse application),Narlis (reporting application) and CBS (Pullback application) applicationson the front end

Significant improvement in operational efficiencyJob scheduling simplified and automated, resulting in significant manualeffort savingsImprovement in productivitySarbanes Oxley Compliance

Significant improvement in operational efficiencyJob scheduling simplified and automated, resulting in significant manualeffort savingsImprovement in productivitySarbanes Oxley Compliance

Case study

Challenges

Key Benefits

Solution


23/41



Centralized Knowledge Management Repository

Enables restricted access to critical informationthereby improving content security

Reduces the risk of intellectual property theft

Optimizes business processes through faster archivingand retrieval of documents

Increased visibility of document related activities

Improved cross-selling opportunities promotesincreased customer retention and faster ROI

ServiceOfferings

TechnicalPublishing

ImageProcessing

ContentManagement

Services

CatalogueConversion

Service

Archiving &Content Search

Day forwardScanning

Web hosting

Specialized solutions for Middle East enterprises-Document Management Solutions


24/41



Quick ROI

Business process optimization by leveraging real timeasset visibility

Reduction in warehouse and distribution labour costs

Optimization of point-of-sale labour costs

Inventory optimization

Monitoring of low/ no stock, pilferage and waste

Improved forecasting and planning

Improved SecurityImproved customer experience

Retailcheckout /Inventory

Management

Fleet tracking

Ware housemanagement

Manufacturingshop floor

management

Suite

Integration

Supply chainoptimization

WebIntegration

WasteManagement

RFID Serviceofferings

Specialized solutions for Middle East enterprises- RFID Solutions


25/41



The IOV* advantage

Global leaders in Control M services and solutions

Wide bouquet of Infrastructure Management services delivered on a Managed Servicesmodel

Flexible engagement models like output-based and transaction-based pricingITIL compliant processes, six-sigma and lean methodologies, ISO 9001 and 27001certifications

Dedicated Network Operations Center (NOC) and remote delivery center in Hyderabad, India

Key vendor partnerships HP, Microsoft, BMC

IMS CoE dedicated developing various processes, technologies and tools

Domain or technology independent operational modelHighest levels of physical, data and network infrastructure security and disaster recovery

*Infrastructure Optimization and Virtualization*Infrastructure Optimization and Virtualization


26/41



Global Sourcing andDelivery (GSD) Solutions


27/41



GSD* solutions

GSS leverages a Global Delivery Model toenable our customers take advantage of thebest possible combination of on-shore, off-site

and off-shore development based on their specific needs.

While offshore development always offers thebest cost savings, it is not a good fit for allcustomers. At GSS we tailor the developmentefforts to ensure the best combination of costand delivery.

SignificantCost Saving

Organizational

agility

Faster time tomarket

Efficient useof clients

Bandwidth

GlobalDeliveryModel

*Global Sourcing and Delivery *Global Sourcing and Delivery


28/41


29/41



PHASE 1STRATEGY &ROADMAP DEFINITION

PHASE 2DEVELOPMENT &INTEGRATION

PHASE 3IMPLEMENTATION

ONSHOREClient interactionInterviewsReviewsProgram LeadershipGoal Setting

ArchitectureRequirementsChange ManagementImplementation

Change and ProgramManagementClient InteractionProcess MappingSolution Definition

Architecture

OFFSITE AnalysisSynthesis

Requirements AnalysisHigh Level DesignPrototype BuildsImplementation Support

Prototype BuildsHigh Level DesignImplementation Support

OFFSHORE Setup Infrastructure &ConnectivityBackground ResearchThought LeadershipInformation Support

Detailed DesignCode DevelopmentTestingIntegration

Custom ComponentsIntegration InterfacesReport Builds

GSS AmericasRight-shoring framework


30/41



GSS Americas Global delivery model helps leading US financialservices company reduce application development cost by 30%and time to market by 20%

Need for resources to enable the migration to .net technology under thebackdrop of stringent time and cost constraints

Need for resources to enable the migration to .net technology under thebackdrop of stringent time and cost constraints

GSS America enabled the client to find and ramp up skilled resources ina short time

A global delivery model was deployed with onshore, near shore andoffshore resources

GSS America enabled the client to find and ramp up skilled resources ina short time

A global delivery model was deployed with onshore, near shore andoffshore resources

Offshore staffing enabled the client to reduce turn around time significantly.The hybrid onsite offshore model enabled client crunch the time tomarketProvided the client with operational agility by enabling seamless ramp up

and ramp down of operations

Global delivery model helped client reduce overall project cost by upto 30%

Offshore staffing enabled the client to reduce turn around time significantly.The hybrid onsite offshore model enabled client crunch the time tomarketProvided the client with operational agility by enabling seamless ramp up

and ramp down of operationsGlobal delivery model helped client reduce overall project cost by upto 30%

Case study

Challenges

Key Benefits

Solution


31/41



We see GSS America as an importantLong Term Strategic Partner for us

- IT Director, One of Americas Top 5Insurance companies

The GSS AmericaAdvantage

Access to best in-class talent

One of the most diverse skill pools, both onshore andoffshore

Among the highest retention rate in the industry

World class training programs

Alignment with clients business priorities

A healthy mix of domain and technology consultants

Long standing strategic relationships

Flexible engagement models

Highest levels of predictability, transparency andgovernance

Investing in the future

Centers of excellence and technology labs for researchand solution development in areas like SOA, Virtualization

and IMS

QPL dg O i


32/41



QPLedge Our uniquedelivery excellenceframework

GSS Americas delivery excellence framework

Integrates best-in-class quality metrics, process

improvement frameworks and systems

Aligned with CMM Level 5, ISO and Six Sigma

requirements

Ground-up, enterprise-wide adoption

Measurable business impact for customers

ISO 9001: 2000Quality Management System

ISO 27001Information Security Management System
http://images.google.co.in/imgres?imgurl=http://www.mir-consulting.com/pages/images/stories/iso27001_2.png&imgrefurl=http://www.mir-consulting.com/pages/content/view/56/36/lang,en/&usg=__C6tzgqe3EoYTlF6kcql0krqQZl8=&h=172&w=150&sz=28&hl=en&start=19&um=1&tbnid=16GQgstvs9s-lM:&tbnh=100&tbnw=87&prev=/images%3Fq%3Diso%2B27001%26um%3D1%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.kenwalt.com/ISO9001_2000CL.jpg&imgrefurl=http://www.kenwalt.com/jobs.html&usg=__8lcZZRCS2KsKzaiPpmJFJi_ZSks=&h=750&w=900&sz=216&hl=en&start=3&um=1&tbnid=C4NKUVYSLh843M:&tbnh=122&tbnw=146&prev=/images%3Fq%3Diso%2B9001%2B2000%26um%3D1%26hl%3Den%26sa%3DN


33/41



Strategic Alliances

Partner of choice for leading technology vendors

Investments in joint IPs and point solutions

Vendor agnostic service delivery


34/41



Blue-chip clientele

Aerospace &Defense

Automotive

Banking &

FinanceEnergy & Utility

Healthcare

Insurance

InformationTechnology

Manufacturing

Telecom
http://images.google.co.in/imgres?imgurl=http://www.crewcuttv.com/images/TDSLogo.jpg&imgrefurl=http://www.crewcuttv.com/sponsors.php&usg=__H7H1AhTf79G72QmTre69oFlCZ6k=&h=93&w=200&sz=6&hl=en&start=2&tbnid=ldynDzgTsTK68M:&tbnh=48&tbnw=104&prev=/images%3Fq%3Dtds%2Btelecom%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.tuckprofit.com/images/united_logo1.JPG&imgrefurl=http://www.tuckprofit.com/0701_vol2_iss5/0701bcg.htm&usg=__XlfXD2PY-fqXPPgD12WC4gaH-yY=&h=446&w=496&sz=19&hl=en&start=3&tbnid=R13qohzZOBGINM:&tbnh=117&tbnw=130&prev=/images%3Fq%3Dunited%2Bairlines%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.space-travel.com/images/northrop-grumman-logo-bg.jpg&imgrefurl=http://www.space-travel.com/reports/Northrop_Grumman_Completes_Acquisition_of_Scaled_Composites_999.html&usg=__NFQVVBHOsGhoD3bJMtbXh68PmbE=&h=160&w=200&sz=6&hl=en&start=5&tbnid=-WOGGHLiJj0qpM:&tbnh=83&tbnw=104&prev=/images%3Fq%3Dnorthrop%2Bgrumman%26gbv%3D2%26hl%3Den%26sa%3DXhttp://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/7/76/Northwest_Airlines_Logo.png&imgrefurl=http://commons.wikimedia.org/wiki/File:Northwest_Airlines_Logo.png&usg=__UnkteDL_vGTj4_j8tbycutUlno4=&h=300&w=568&sz=19&hl=en&start=4&tbnid=DOk_U4laf4jEaM:&tbnh=71&tbnw=134&prev=/images%3Fq%3Dnorthwest%2Bairlins%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.gulfstreamgas.com/images/spectra_full%2520color%2520small.jpg&imgrefurl=http://www.gulfstreamgas.com/sponsors.htm&usg=__cFlNvJ8e7hv07awfM829-lGLs-k=&h=139&w=255&sz=13&hl=en&start=2&tbnid=6vnnYjXgEwYqfM:&tbnh=61&tbnw=111&prev=/images%3Fq%3Dspectra%2Benergy%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/en/a/a9/Reliant_energy_logo.png&imgrefurl=http://en.wikipedia.org/wiki/Reliant_Energy&usg=__mbslFX30rygFlS7QR1aO7mIwJzE=&h=115&w=228&sz=92&hl=en&start=5&tbnid=mhpHZvfZBHwv2M:&tbnh=54&tbnw=108&prev=/images%3Fq%3Dreliant%2Benergy%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.bio.uu.nl/~palaeo/images2/ConocoPhillips_logo.jpg&imgrefurl=http://www.bio.uu.nl/~palaeo/Congressen/Dino2006/Intro_Dino2006.htm&usg=__kGZVznOstZwG9nnZyDX79AEkLRU=&h=220&w=975&sz=22&hl=en&start=2&tbnid=yjodJEz_9khsqM:&tbnh=34&tbnw=149&prev=/images%3Fq%3Dconoco%2Bphilips%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.freewebs.com/surerich/HSBC%2520logo.JPG&imgrefurl=http://jayboucher.blogspot.com/2008_04_01_archive.html&usg=__YsXajRHtuWTkDZbezVsc9532708=&h=1181&w=2953&sz=337&hl=en&start=3&tbnid=E4CoOO3Piv3diM:&tbnh=60&tbnw=150&prev=/images%3Fq%3Dhsbc%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://nonamiss.files.wordpress.com/2008/05/logbluebkgrnd.jpg&imgrefurl=http://nonamiss.wordpress.com/2008/05/02/united-healthcare-will-not-pay-for-your-prescriptions/&usg=__yrBZNxxAOfcUVX5FB4EG524aQOs=&h=338&w=713&sz=131&hl=en&start=2&tbnid=bcIIe513b2uWpM:&tbnh=66&tbnw=140&prev=/images%3Fq%3Dunited%2Bhealthcare%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.cigna.com.hk/CIGNA/images/cigna_logo_print.gif&imgrefurl=http://www.cigna.com.hk/CIGNA/dispatch%3Fc%3Dff8081811887c84b011888001af10005%26p%3D7%26page%3D/about_cigna/index.jsp&usg=__63XdqYps8c6d6Cp-RVu_F1zDix0=&h=380&w=336&sz=5&hl=en&start=1&tbnid=W1s-UK9c-sQxkM:&tbnh=123&tbnw=109&prev=/images%3Fq%3Dcigna%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://www.ico-op.net/images/icoop_cus_ing.jpg&imgrefurl=http://www.ico-op.net/icoop_cus.htm&usg=__FhubOwHSSSlYzMCuhz9AVOvnamI=&h=78&w=143&sz=19&hl=en&start=4&tbnid=PdjZZPkfaUt16M:&tbnh=51&tbnw=94&prev=/images%3Fq%3Ding%2Binsurance%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.asicorporation.com/images/new_hart_gb.gif&imgrefurl=http://www.asicorporation.com/TricarePOSupp.asp&usg=__MsYqj3Ui5iopv0Kiimfg_Z62eg0=&h=144&w=144&sz=5&hl=en&start=2&tbnid=nWAIsEj2Ce_VyM:&tbnh=94&tbnw=94&prev=/images%3Fq%3Dhartford%2Blife%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.in/imgres?imgurl=http://i.cnn.net/money/.element/img/1.0/sections/mag/fortune/fortune500/2007/snapshots/18_mckesson.jpg&imgrefurl=http://money.cnn.com/magazines/fortune/fortune500/2007/snapshots/850.html&usg=__FRVXwv8mlBujONGJNyRdbd4v7R8=&h=255&w=340&sz=11&hl=en&start=2&tbnid=JyCK9dYbaYITTM:&tbnh=89&tbnw=119&prev=/images%3Fq%3Dmckesson%26gbv%3D2%26hl%3Den%26sa%3DXhttp://images.google.co.in/imgres?imgurl=http://www.irishjobs.ie/logos/baxter.gif&imgrefurl=http://www.irishjobs.ie/member.asp%3Fmid%3D3756&usg=__7D_fn3EWG87HA1HqMCYJnlnc7L0=&h=97&w=350&sz=10&hl=en&start=6&tbnid=0o65l1efuKCFJM:&tbnh=33&tbnw=120&prev=/images%3Fq%3Dbaxter%2Bhealthcare%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.listphile.com/Fortune_500_Logos/New_York_Life_Insurance/image/078_newyorklife.jpg&imgrefurl=http://www.listphile.com/Fortune_500_Logos/New_York_Life_Insurance&usg=__kbLvxqgPSGhsAGgFLCYs2QzxElk=&h=375&w=375&sz=18&hl=en&start=3&tbnid=HQPw_7zRzOqcxM:&tbnh=122&tbnw=122&prev=/images%3Fq%3Dnew%2Byork%2Blife%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://media.monster.com/xrrdonx/joblogo.gif&imgrefurl=http://company.monster.com/rrdon/&usg=__1apy_2UskuS3hLkTVdXsVCg03uU=&h=99&w=234&sz=6&hl=en&start=8&tbnid=fQ_3Pf13WAcuQM:&tbnh=46&tbnw=109&prev=/images%3Fq%3Drr%2Bdonnelley%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://upload.wikimedia.org/wikipedia/en/thumb/8/8e/VeriSign.svg/762px-VeriSign.svg.png&imgrefurl=http://en.wikipedia.org/wiki/File:VeriSign.svg&usg=__AYbp4pql5bUBrqv5NXIWyyokeJQ=&h=316&w=762&sz=28&hl=en&start=4&tbnid=pxKfQyQKYH19JM:&tbnh=59&tbnw=142&prev=/images%3Fq%3Dverisign%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.i-s-s.us/gta/images/gta.gif&imgrefurl=http://www.i-s-s.us/gta/&usg=__0GbQS8M0t8Wu1ilgjjTPeyplXgw=&h=126&w=233&sz=12&hl=en&start=1&tbnid=2_K_Y9fg5HlWCM:&tbnh=59&tbnw=109&prev=/images%3Fq%3Dgeorgia%2Btechnology%2Bauthority%26gbv%3D2%26hl%3Den%26sa%3DXhttp://images.google.co.in/imgres?imgurl=http://www-files.opendns.com/img/c_logo_hawaiian.gif&imgrefurl=http://www.opendns.com/enterprise/customers/&usg=__VCyKwxCqVMVp9lKKVQkXy6rLYS4=&h=80&w=170&sz=3&hl=en&start=1&tbnid=Gf28FdB0a2cf-M:&tbnh=47&tbnw=99&prev=/images%3Fq%3Dhawaiian%2Btelecom%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.gumtreemuseum.com/CS%2520color%2520horizontal.jpg&imgrefurl=http://www.gumtreemuseum.com/previous-events-gumtree2007.shtml&usg=__G0vFzmYuzlfLV8s8A2OpZFgccdo=&h=603&w=2421&sz=254&hl=en&start=1&tbnid=fiRpqLj3gnosAM:&tbnh=37&tbnw=150&prev=/images%3Fq%3Dcellular%2Bsouth%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.crewcuttv.com/images/TDSLogo.jpg&imgrefurl=http://www.crewcuttv.com/sponsors.php&usg=__H7H1AhTf79G72QmTre69oFlCZ6k=&h=93&w=200&sz=6&hl=en&start=2&tbnid=ldynDzgTsTK68M:&tbnh=48&tbnw=104&prev=/images%3Fq%3Dtds%2Btelecom%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.theautochannel.com/news/2008/05/15/086990.1-lg.jpg&imgrefurl=http://www.theautochannel.com/news/2008/05/15/086990.html&usg=__yCeRc2tLRRo-cvF5e7VCd_4TvdA=&h=155&w=600&sz=63&hl=en&start=5&tbnid=HumjPjNvBiSJnM:&tbnh=35&tbnw=135&prev=/images%3Fq%3Dcarfax%26gbv%3D2%26hl%3Denhttp://images.google.co.in/imgres?imgurl=http://www.northwood.edu/sharedmedia/media/sloan/LOGOS/AutoZoneLogo.jpg&imgrefurl=http://www.northwood.edu/media/pressroom/presskits/sloanpresskit/&usg=__Ys3yKj1zlyKlr7FOH1l2u_7SqJ0=&h=722&w=2980&sz=443&hl=en&start=1&tbnid=Y7lVx8c7g1FzFM:&tbnh=36&tbnw=150&prev=/images%3Fq%3Dautozone%26gbv%3D2%26hl%3Den%26sa%3DG


35/41



Addendum slides


36/41



RIM Scheduled Services

Trouble Ticketing & Reporting

Patch Assessment

Patch Analysis& Testing

PatchDeployment

Spy ware Assessment

Spy ware Analysis

Spy wareRemoval

Log Checks

Signature FileUpdates

TemporaryFile Deletion

DiskFragmentation

Vendor Coordination

GSS America Managed ServicesScheduled Services

PatchManagement

Spy waremanagement

Anti Virusmanagement

Preservation &health check

Vendor management

RIM M i i d


37/41



RIM Monitoring andManagement Services

Windows

Unix

Linux

Sun Solaris

Windows

Desktop Application

Messaging

Databases

Web server

Custom Apps

Enterprise Products And

Applications

Firewalls

Routers

Switches

LAN/WAN

GSS America Managed ServicesMonitoring & Management Services

Servers Infrastructure ApplicationBusiness

ApplicationNetworkDevicesWork Station

Trouble TicketingCall Logs

Alerting

Via Email, Phoneas per criticality

Process Escalation

Escalation

AdministrationUpgrades & SoftwareDist Maintenance &

PatchingProblem Resolution

AdministeringMonitoring

Event LogBackup Log

Antivirus LogResponse Time

Performance


38/41



RIM Server Management Services

Monitoring Service Availability

Assigning the identity priorityand severity to the issue inthe form of Ticket

Ticket Tracking and callmonitoring and regular updates

Escalations handling

Follow- up for the closure

Server Availability &Performance statisticsIncidence reports.Pending tasks ,Problem

Level1Services

User Administration

Patch Management

Performance Management

File Space , Disk and QuotaManagement

System Management & LogManagement

Input Knowledge Base

SLA Monitoring

Vendor Management

Service Performance reportEscalated /Resolve incidenceGoals- Dashboard

Level

2Services

Historical trend Analysis

Capacity Planning

Server Planning

Server Consolidation

OS/Applicationimplementation/Deployment /Architecture/Planning /Designing

Disaster Recovery Planning

Security Policy deployment

Performance & Trend AnalysisLoad / Stress TestingProject Plans & Timelines

Level3Services

Deliverables

Reports


39/41



RIM NetworkManagement Services

Monitoring Network Availability

Assigning the identity priorityand severity to the issue inthe form of Ticket

Ticket Tracking and callmonitoring and regular updates

Escalations handling

Follow- up for the closure

Network Availability &Performance statisticsIncidence reports

Level1Services

Proactive and configurationmanagement

Fault management,

detection , isolation andresolution of networks faults

Network documentationtopology diagrams

Network performancemonitoring and tuning

Input Knowledge Base

SLA Monitoring

Vendor Management

Network Availability &Performance statisticsIncidence reports

Level2S

ervices


Capacity Planning

Network Planning

Network Consolidation

Network (LAN &WAN )implementation/Deployment /Architecture/Planning /Designing

Enterprise Management toolstrending and Configuration

Disaster Recovery Planning

Service Level Management

Performance & Trend AnalysisProject Plans & TimelinesSLA conformance Report

Level3Services

Deliverables

Reports


40/41



RIM DatabaseManagement Services

Monitoring Service Availability

Resolving connectivity issues

Batch job Scheduling

Report generation

Database Availability & report( daily / monthly )

Incidence and Problem ticketsolving Reports.(Weekly /monthly )

Level1

Services

DB User Administration

Patch Management

Performance Tuning

Trouble shooting

Space Management

SLA Monitoring

Vendor Management

Space growth analysis report

Performance Monitoring Report

Level2Services


Capacity Planning

Database Migration &Consolidation

Database deign and datamodeling

Advanced Troubleshootingproduct problems

Managing vendor productsand dealing with vendors

Performance & Trend Analysis

Improvement Report

Level3

Servic

es

Deliverables

Reports


41/41

Thank You

Mohammed Jabir Ahmed

For anyQuestionsandqueriespleasecontactFor anyQuestionsandqueriespleasecontact

Regional Manager| EMEA

GSSAmerica, InfotechLtd.

KSA

Office: 026706881/ 6760

Mobile: (966) 0551450476/ 0530351771

P.O.Box13504, TareekMadina

Jeddah21414, KSA

UAE

Office: +9714-3755710

Fax: +9714-3672786

Mobile: +971504817086

Dubai Internet City,

Regional Manager| EMEA

GSSAmerica, InfotechLtd.

KSA

Office: 026706881/ 6760

Mobile: (966) 0551450476/ 0530351771

P.O.Box13504, TareekMadina

Jeddah21414, KSA

UAE

Office: +9714-3755710

Fax: +9714-3672786

Mobile: +971504817086

Dubai Internet City,
mailto:[email protected]:[email protected]

Documents

GSS America InfoTech Overview