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GT KY DGS 15 Presentation - Mobility - Better Ways to Service Citizens and Staff By Jason Ballard
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MobilityBetter Ways to Serve Citizens and Staff
Jason Ballard
What is Mobility???
Rapid Transformation
From thisTo this
Smartphones/Tablets
Benefits
Bridges Gap Between Government/Public Access Information Anywhere/Anytime (in Real-Time) Agile/Productive Workforce Increase in Communications/Timely Customer Responses Supports Telework/Flexible Work Schedules Work/Life Balance Enhances Disaster Recovery/Continuity of Government Reduces Costs
Integrated Devices/Less IT Inventory Telework Brick/Mortar, Energy, Traffic, Pollution
Improved User Experience Easier, Pays Bills Online
Challenges
BYOD Policy Official government business separate from personal
Transparency Subject to open records requests, open data, FOIA
Security Lack of app screening/scanning Increase on mobile data management Need better encryption & network access controls
Bandwidth/Frequency Spectrum Consumption FirstNet
Making Legacy Systems Mobile (911, CRM, etc) Big Data (Storage, Retention, etc) Rapid Evolution of Change
Keeping Employees Current (Training)
Must Leverage Industry & Public, Private Partnerships to be Successful
Questions