GTA RSA Course Material

8/20/2019 GTA RSA Course Material

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SITHFAB201

Provide Responsible Service of Alco


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By the end of this program you will be able to –

Sell or serve alcohol responsibly

Assist customers to drink within appropriate limits

Assess alcohol affected customers and identify

customers to whom sale or service must be refused

Refuse to provide alcohol


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What is Alcohol?

Alcohol is a spirituous or fermented fluid of an intoxicating

nature intended for human consumption. Alcohol (or ethanol)

is also an addictive drug, and its dose related misuse is

associated with a wide range of adverse consequences that

can lead to significant harm to the individual and society. Its

consumption in moderation can lead to feelings of relaxation

and euphoria, causing it to be consumed widely in many

social scenarios and across the socio-economic spectrum.


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1. Mouth: alcohol enters the body

2. Stomach: some alcohol gets into the

bloodstream in the stomach, but most

goes on to the small intestine

3. Small Intestine: alcohol enters the

bloodstream through the walls of the

small intestine

The Path of Alcohol in the body


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4. Heart: pumps alcohol throughout the

body

5. Brain: alcohol reaches the brain

6. Liver: alcohol is oxidized by the liver

at a variable rate (depends on

various factors including gender,health, stomach is full or empty, type

of drink etc). Alcohol is converted

into water, carbon dioxide & energy.

The Path of Alcohol in the body

The average person will take about an hour to process 10

grams of alcohol, which is the amount of alcohol in a

standard drink.


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What is alcoholic beverage?

An alcoholic beverage is a drink containing alcohol.

Alcoholic beverages are divided into three general

classes: beers, wines, and spirits.


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Responsible Service of Alcohol (RSA)

RSA means acting within the law by dispensing alcohol in a

responsible manner, being aware of your duty of care

towards patrons, other workers and the general community.

Responsible service of alcohol involves encouraging

customers to drink within appropriate limits. This limit mayvary depending on the physical and mental state of the

person, however, the law ind icates that 0.05 b lood

alc ohol lev el is th e s tandard legal l im it fo r most d riv ers .


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Adverse effect of alcohol

In Australian society, the most widely used drug is alcohol.

Production and consumption of alcoholic products makes a

significant contribution to the economy. But on the other

hand, alcohol abuse leads to various serious problems for

the community like social and economic issues, health

issues, reduced workplace productivity, accidents, drinkdriving, violence, loss of life and other forms of crime. All the

alcohol abuse adds up huge costs to the Australian

economy.


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Types of people at higher risk than others, from

adverse effects of alcohol

Aboriginal and Torres Strait Islanders

Minors

Women

Young customers

People from non-English speaking backgrounds

People affected by the consumption of illicit & other drugs


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Why RSA?

With the help of responsible service of alcohol practices and

training, we can reduce the problem of alcohol abuse and also

the costs associated with it.

It is the responsibility of a person who is serving alcohol to give

accurate information to customers on alcoholic beverages in

accordance with house policy and government regulations. The

information can include about –

Types

Strengths

Standard drinks

Alcoholic percentages of a range of frequently served drinks


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Benefits of RSA

For customer – safer environment, stay longer and

improved health

For premises and staff serving alcohol – reduced cost

for security, safer workplace and staff wouldn’t have to deal

with bad customers, reduced legal problems

For the community – less complaints, reduced violence

and less vandalism


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Blood Alcohol Content (BAC)/ Blood Alcohol

Level

It is usually expressed as percentage of alcohol i.e. a

BAC of 0.05 means 0.05% (one-twentieth of one

percent) of a person’s blood, by volume is alcohol.

The law ind icates that 0.05 b lood alcoho l level is

th e s tandard legal l im it fo r most d riv ers .


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Factors affecting BAC of different people or

why some people get drunk quickly? Gender

No food

Rate of consumption

Mixing drinks

Drink strength

Drugs

Medication

Fitness and health

Emotional state

Drinking through straw

Drinking under sun

Weakness drink i.e. some

people get drunk quicker

with some particular drinks


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Effect of Alcohol by BAC Level

BAC Level Effect

0.01-0.05 Average individual appears normal

0.03-0.12 Mild euphoria, talkativeness, decreased inhibitions, decreasedattention, impaired judgment, increased reaction time

0.09-0.25

Emotional instability, loss of critical judgment, impairment of memory

and comprehension, decreased sensory response, mild muscula

incoordination

0.18-0.30

Confusion, dizziness, exaggerated emotions (anger, fear, grief

impaired visual perception, decreased pain sensation, impaired

balance, staggering gait, slurred speech, moderate musculaincoordination

0.27-0.40

Apathy, impaired consciousness, stupor, significantly decreased

response to stimulation, severe muscular incoordination, inability to

stand or walk, vomiting, incontinence of urine and feces

0.35-0.50 Unconsciousness, depressed or abolished reflexes, abnormal body

temperature, coma, possible death from respiratory paralysis


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Alcohol content in different drinks

Drink Alcohol content

Light beer Less than 3.0%

Mid strength beer Between 3.0% and 3.5%

Full strength beer Greater than 3.5%

Wine Less than 14.0% normally

Fortified wine Approximately 18% (Wine with distilled spirit)

Spirits Can be 40% or more


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What is a Standard Drink?

Different drinks contain different amounts of alcohol.

The concept of a 'standard drink' is a measure not of

how much liquid has been consumed, but how much

pure alcohol has entered the system.

Acco rd ing to Nat ional Health and Med ical Research

Coun cil (NHMRC) a s tan dard d rin k is an y d rin k th at

contain s app rox imately 10 g rams o f alcoho l.


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1 Standard Drink =

285 ml of full strength beer

375 ml of mid strength beer

425 ml of light beer

100 ml of red/white/sparkling wine

60 ml of fortified wine

30 ml of spirit

1 standard shot


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Recommendations

For men Maximum 4 standard drinks a day on average and

a maximum of 6 standard drinks on any one day

One or two alcohol free days per week

For women

Maximum 2 standard drinks a day on average and

maximum of 4 standard drinks on any one day

One or two alcohol free days per week


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Calculating Standard Drink

0.425 X 4.8 X 0.789 = 1.6

If standard drink information is not provided, then one can easily

calculate a standard drink with the help of following formula –

For example, 425 ml of full strength beer (4.8% of alcohol by

volume) –

* The specific gravity of ethyl alcohol is 0.789

Penalties Maximum Fines for


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Penalties - Maximum Fines for

Licensee, and Managers

Action Fine

Supplying liquor to a minor $28,462

Supplying liquor to a person who is unduly intoxicated $56,925Supplying liquor to a person who is disorderly $56,925

Not ensuring that minors are not on the premises $11,385

Licensee failing to remove minor on licensed premises $11,385

Sale of liquor after authorised trading hours $11,385

Allowing liquor to be consumed on premises after authorised hours $11,385

Failure to confiscate fake ID and give to an investigator $2,846

Failure to provide and maintain a safe environment in and around the premises $11,385

Failure to display appropriate signage $2,846

Failure to provide water free or at a reasonable cost $11,385

Contravening a condition of a license or permit $4,554

Make a false or misleading statement $11,385

Penalties Maximum Fines for


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Penalties - Maximum Fines for

Bar/Security and Other Staff

Action Fine


Supplying liquor to a person who is unduly intoxicated $9,108

Supplying liquor to a person who is disorderly $9,108

Allowing a minor to enter the premises $11, 385

Failure to confiscate fake ID and give to an investigator $2,846

Failure to give or give false name, age or address $2,846

Failure to answer other questions asked by an investigator $11,385

Make a false or misleading statement $11, 385

P lti M i Fi f P t


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Penalties - Maximum Fines for Patrons

Action Fine

Non-exempt minor on licensed premises $2,846

Minor consuming or possessing liquor on a licensed premises $2,846

Minor falsely representing himself or herself to be of age $2,846


Supplying liquor to a person who is unduly intoxicated $9,108

Supplying liquor to a person who is disorderly $9,108

Giving ‘acceptable evidence of age’ to another person $4,554

Defacing or interfering with ‘acceptable evidence of age’ $4,554

Drunk or disorderly on licensed premises $2,846

Person resisting eviction by a licensee $2,846

Hindrance of a licensee $11, 385

Failure to give or give false name, age or address $2,846

Failure to answer other questions asked by an investigator $11, 385

Make a false or misleading statement $11, 385


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Alcohol and health in Australia

Alcohol is responsible for a considerable burden of

death, disease and injury in Australia. Drinking is a

major factor in much of the injury resulting from road

crashes and other accidents, and in social problems

such as violence, family breakdown, child abuse andneglect. Alcohol-related harm is not restricted to

individual drinkers but has relevance for families,

bystanders and the broader community.


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What are the harmful effects of Alcohol?

EFFECTS OF ALCOHOL

In low dose In medium dose In high dos

Relaxing effect Reduces coordination Vomiting

Reduces tension Impaired concentration Breathing diffic

Lowers inhibition Impaired reaction time Unconscious

Slower reflexes Slurred speech Coma

Drowsiness Death

Change in emotions

(anger, aggression)

Distorts visual and

hearing ability

Signs which indicate a person is drunk


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Signs which indicate a person is drunk

or has consumed too much of alcohol

mood changes

slurring or mistakes in speech clumsiness, fumbling with

change

loss of balance or co-

ordination, swaying or

staggering

confusion, lack of ability to

hear or respond

bumping into, or knocking

over furniture

raised speaking voice

falling down dozing while sitting at a

table

crude behaviour

spilling drinks, or the

to find one's mouth with

inappropriate sexual adv

aggression or belligeren

inability to light a cigaret


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Signs which indicate a person is affected

by illicit drugs

vomiting

teeth grinding

red eyes

sweating

dilated pupils

confusion


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Alcohol and social problems

family problems

financial problems

legal problems

violent behaviour

risk-taking

offensive behaviour or acts

of vandalism

drink-driving which may leadto fines, loss of licence and

even imprisonment

work problems

sexual problems

accidents

deteriorating appearance

Alcohol not only affects an individual’s health but can also lea

D t f /H Mi i i ti


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Duty of care/Harm Minimisation

a. Appropriate activities for advertising and promotion

alcohol are used

b. Strategies promoting safe consumption of alcohol are use

c. Responsible hospitality services are offered at all times

It is the goal to provide service of alcohol in a way which has

minimal impact on the financial and social costs of the

community and industry.

For reducing the harm of alcohol, licensees are encouraged

to ensure –

a Advertising and Promotion of


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a. Advertising and Promotion of

Alcohol

a. Not engage promotion or practice that may encourage the rap

or excessive consumption of liquor or promote intoxication, fo

example, happy hours, all you can drink, toss the boss, etc.

b. Not have a strong appeal to children or adolescents

Promotional activities have to be managed and planned like any

other business activity. Poorly managed promotion may be a

threat to the safety of patrons and may also become adisturbance of peace and good order of the neighbourhood.

Under the Alcohol Beverages Advertising Code, advertisements

including those on the Internet, in a retail context, or related to

promotion of alcohol at events, must –

a Advertising and Promotions of


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a. Advertising and Promotions of

Alcohol

c. Not suggest that consumption can create change in mood or

environment, or success of a personal, business, sporting or

sexual kind

d. Not depict association between consumption (other than low

strength alcohol) and use of motor vehicle, boat or aircraft

e. Not conduct any competition or game in which contestants or

players consume liquor on the premises

f. Not give free or discounted liquor as a prize or for consumption

on the premises, for example two for one, six drinks for a

certain price, etc.

g. Not encourage consumption that is inconsistent with the

Australian Alcohol Guidelines

b Strategies promoting safe


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b. Strategies promoting safe

consumption of alcohol

Ensure free access to water for all patrons

Making food available Avoid drinking games & limit offering complimentary liquor or sam

Provide breath analysis equipment for the use of customers

Display information about taxi and public transport services

Display information about harmful effect of over consumption of l

Make low or non-alcohol drinks available at reasonable prices

Provide only standard drinks so that customer can assess

consumption correctly

Display information about house policy


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c. Responsible Hospitality Services

Adequate lighting

Adequate security

Having RSA trained staff

Safe environment

Supply food and water (free or at a reasonable cost)


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How would you assist an intoxicated customer?

Offer to arrange transport

Offer to call a friend

Ask a friend to assist him/her home

Ask security to escort him/her to a taxi


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Refusing Service Of Alcohol

A responsible person or manager or licensee has rights torefuse service for reasons unrelated to intoxication, for

example, violent behaviour, prostitution, hawking, drug or

illegal substance use.

As per legislation, the following patrons may not be sold or

supplied alcohol:

Minors

Unduly intoxicated persons

Disorderly patrons


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Licensee must ensure that all the staff is aware of –

Liquor Licensing Act relating to minors, disorderly or

intoxicated patrons

Penalties which apply to person who supply, serve and

receive alcohol to underage or intoxicated or disorderly

patron

Procedures to check for proof of age

Signs of intoxication and the potential for offensive or

disorderly behaviour

Procedures involved in removing minors, intoxicated or

disorderly patrons from licensed premises


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What are the main reasons for refusal?

The law requires it

Safety of the patrons

Safety of others

Civil litigation

Serving or supplying alcohol to minor


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Serving or supplying alcohol to minor

Sell or supply alcohol to a minor

Allow a minor in an unauthorized area on licensed premises

Minor is a person who is under the age of 18. It is an offence to

serve or supply alcohol to minors and if done so, the licensee, the

responsible person and the person who sold or supplied thealcohol are each guilty of an offence. Also, the minor in question

is guilty of an offence and may face several fines.

It is an offence to:

If a person is not able to present suitable ID, he or she must be

refused to service and ensure that they leave the premises

immediately. As per the law, person with a fraud ID must be

prosecuted and the ID must be seized.


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When is a minor permitted on a licensed premise

A minor is permitted on a licensed premises in each of the

following conditions –

Accompanied by a responsible adult

Lives on the premises

Performing duties as an employee on the premises

Engaged in training for employment or work experience


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Who is a responsible adult for a minor?

Each of the following persons is a responsible adult for a

minor –

a) A parent, step-parent or guardian of the minor

b) An adult who has parental rights and responsibilities for

the minor.

ID Proof required


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ID Proof required

ID Proof can be a document that contains a photo of the person

to whom it is issued and indicates by reference to the person’s

date of birth or otherwise that the person has attained a

particular age.

The Liquor Act demands acceptable, photographic evidence of

proof of age, for example:

An Australian government issued proof of age card (18+ card)

Current driver’s license or learner's permit with photo & date

of birth

A Victorian Keypass

Current passport from any country


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What to do when customer presents a Fake ID?

If ID presented to you is fake or is a genuine ID being used by

another person, you must ask for second ID.

If you believe the patron may be a minor and is unable to

produce another ID upon request you must confiscate his/her ID

and give it to the manager or police.


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What should staff look for when checking ID?

Check if it is tampered

If it is current

Date of Birth

Photo matches the person who presented it


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Ordering alcohol online or over the phone or by

fax or mail?

Person placing the order must be over 18 years of age

Person taking order must ask information about the

purchases which includes – Date of Birth, Proof of Age and

Address of Delivery

The person receiving must show the photo ID and must be

over 18 years of age

Serving or supplying alcohol to intoxic


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Serving or supplying alcohol to intoxic

patrons

Unduly Intoxicated means “a state of being in which a person’s

mental and physical faculties are impaired because o

consumption of alcohol so as to diminish the person’s ability to

think and act in a way in which an ordinary prudent person in ful

possession of his or her faculties, and using reasonable care

would act under like circumstances” .

It is the licensee’s or the staff’s responsibility to monitor a patron’s

behaviour and level of intoxication and also to prevent the serviceof alcohol to an intoxicated person. Intoxication can be due to

alcohol, or intake of some illicit drugs or medicines. Such people

must be refused to service and ensure they either leave the

premises or they are offered to buy some non-alcoholic beverage

like soft drinks, tea or coffee.


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Some obvious signs of undue intoxication

Unbalanced

Rude

Aggression

Slurred speech

Eyes not focussed

Stumbling

Falling over

Dropping things

Raised voice


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Serving or supplying alcohol to disorderly

patrons

Disorderly patron refers to “anyone who causes a

disturbance or behaves in a manner that discomforts

other patrons, is abusive, aggressive, offensive or

demonstrates inappropriate behaviour” .

Licensee can also refuse serving alcohol to disorderly

patrons because of harm or injury they could do to

themselves or other patrons.


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A patron could be deemed disorderly when

he/she is –

Aggressive

Violent

Argumentative

Effecting other patron’s comfort or temperament level i.e.

upsetting other customers


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Professional refusal of service

Stop serving alcohol

Try to reason with the patron

Explain why you have to

stop serving

Inform colleagues and

management

Call security

Offer food or water

Offer non-alcoholic bevera

Offer a taxi

Remove the patron off

premises responsibly and s

Offer alternatives (like

services available on

premises – pool, karaoke e


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Legislation

Alcohol is classified as a drug and thus governmentlegislation restricts on selling, providing and producing liquor.

Every state or territory has a liquor licensing division which

administers the Liquor Act, issues, checks licensee

applications, issue licenses and administers licensing

regulations.

In Queensland, the Liquor Act 1992 and the Liquor

Regulation 2002 regulate the sale and supply of liquor and

the provision of adult entertainment.


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Legislation

The Liquor Act aims to ensure that –

Alcohol is sold by responsible people

Liquor outlets are located in appropriate locations (that do not

disturb residents)

Harmful effects of alcohol are minimised or avoided

It also restricts who can consume alcohol (e.g. young people or

intoxicated patrons), the hours of trading and types of

businesses which can sell liquor.


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Key Government Agencies

OLGR (Office of liquor and Gaming Regulation)

Clubs Queensland


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Educational programs in QLD relating to Alcoho

Prevention Program – Drug Arm

Schoolies Safety Warnings and Signs – QLD Police

Here for Life – RTA

Young women and alcohol program – QLD Health


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House Policy

House policies are the rules that are set by the

management of the licensed premises for venue to work

in. All house policies are venue specific, e.g.

Some venues might not serve double shots

Minors allowed on the premises

Limit on the number of drinks a person can buy at a

time


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Trading Hours

All liquor licences are issued with approved trading

hours - the times when you are allowed to sell liquor on

licensed premises. Every venue has different opening

and closing time for serving alcohol.

A licensed premises is NOT permitted to sell takeaway

alcohol on Good Friday and Christmas Day.


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Security

When crowd controllers work at a public venue, a ‘crowd

controller incident register’ must be kept with details of

controllers on duty and any incident that occurs.

OLGR or Fair Trading investigators and police can

inspect the register at any time.


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Noise Level

A licensed venue has an obligation to manage the noise

levels of the venue, especially where noise and other

disturbances can be an issue to its surroundings.

It is the responsibility of all licensees and permittees to

ensure noise coming from their establishment does not

exceed the noise limit that is a condition of their licence.

It is the responsibility of the licensee to make every effort

to ensure the impact of entertainment, patrons and other

venue related noise does not negatively impact on local

residents and businesses.

Signage for premises


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Conditions about training course certificates

Training obligations –

It is a condition of the licensee’s licence, licensee and

member of staff involved in the service or supply of liquor on the premises must have a current training course

certificate.


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Conditions about training course certificates

Record keeping obligations –

All licensees subject to the RSA training requirement need to

maintain an up-to-date training register which clearly states –

Details of the licensee and all serving staff

Copy of records of all staff who have completed RSA

Date on which each person first sold, offered for sale, served

alcohol on the licensed premises

Advertisement of applications


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As per law, an application for the following must be advertised

in a way that ensures it is clearly visible to the passing public

on each road frontage –

a. A licence or variation of a licence

b. An approval of a detached bottle shop

c. An extended trading hours approval or variation of an

extended trading hours approval

d. An adult entertainment permit, other than a one-off permit

or subsequent permit

e. Another application that the commissioner requires, by

written notice to the applicant, to be advertised.

Things to Remember !!


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Employer needs to keep a hard copy of RSA Certificate in

employee’s file.

Any breach of liquor licensing or responsible service ofalcohol laws, can result in penalties, fines and even a loss of

license.

A standard drink is any drink that contains approximately 10

grams of alcohol. When a drink in excess of 10 grams of

alcohol is prepared and served, the licensed premises mightbe in breach of the Liquor Licensing Act.

Not all glasses hold just 10 grams of alcohol.

For women who are pregnant, planning a pregnancy or

breastfeeding, not drinking alcohol is the safest option.

Things to Remember !!


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If there is any doubt about the age of patron, the licensee or

anyone who is responsible for the service of alcohol must

ask for proof of age.

It is dangerous to drive if the blood alcohol content is above

0.05%

Alcohol is not a stimulant, it is a depressant. It first affects the

area of the brain which regulates inhibitions, judgment and

self-control, thus causing the stimulated behavior.

‘Time’ and ‘NO alcohol’ are the only ways that can sober the

effect of alcohol

More the alcohol consumed, the longer it will take for BAC to

return to 0 (Zero).


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Drinking and Driving

Under the national rules in Australia,

Drivers with open license must have less

than 0.05 and with learner’s license must

have 0 (zero ) as a percentage of alcohol in

their bloodstream when in charge of amotor vehicle.


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You have reached to the last bit of your course

With reference to your learning, answer the questions

based on 3(three) different scenarios.

Scenario 1 –

Fake ID (Read the scenario below and answ er the question s)


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The scene opens at a food store which also sells alcohol. A customer (seems

like a teenage boy) places a pack of beer on the cash counter for getting it billed.

Here is the conversation between store person and the customer:

Store Person (sm il ingly): Hey! How are you today?Customer: I’m good

Store Person (even before scann ing th e pack of beer): I’m going to get to

see an ID please.

Custom er (surpr ised): Okay

Customer takes out an ID from his pocket and hands it over to store person.

Store person smells fishy about the customer and looks onto his face to verify

his identity.Store Person : I’m sorry! This ID does not look valid. The numbers don’t line up

and it’s rough on top

Customer: That is my real ID

Store Person (f i rmly): I’m sorry! I won’t be able to sell you alcohol. This is not a

valid ID

Customer leaves the store without even asking for returning his ID.

Scenario 2 –

Drinking too fast ! (Read the scenario below and answ er the question s)


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The scene opens at a bar, where two girls (customers) are gossiping, giggling

and having their drinks at the bar counter.

Here is the conversation between bar tender and the two girls:

Bar Tender: Would you girls like another drink?Girl 1: We would like another one and while you get that, can you get us a couple of

shots too

Bar Tender: Alright! What would you like?

Girl 2: I want a shot of vodka

Bar tender prepares and serves shots to the girls. Girls discuss amongst themselves to

have more shots.

Girl 2: Hey, can we get a couple more drinks and maybe a couple of more shots please?

Bar Tender: Alright! Would you like to try some pool or darts or something?

Girl 1: Sure, you guys have a pool table

Bar Tender: Ya, we have got a pool table, its right back there. May be I can bring you

some food, maybe a glass of water

Girls decide amongst themselves to have some cheese balls and order for it.

Bar Tender: Alright! I will bring your drinks back there and your water

Girls move out of the scene towards the pool table.

Scenario 3 –

Serving an Into xicated(Read the scenario below and answer the questions )


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The scene opens at a bar, where a man (probably in his late 60s) enters. His

speech is slurred, loud and not clear. He then talks to another customer sitting at

the bar counter and states that he has been drinking for a long time and he can

hold himself.

Customer: Hey!

Bar Tender : Hey, How are you doing tonight?

Cust omer (s lu rr in g speech and comp letely c on fu sed ): Fine! I just thought

would come here by and have a drink here and one for the road

Bar Tender : What can I get you?

Customer: How about a Budweiser!

Bar Tender : I’m sorry Sir, I don’t think I will be able to serve you tonight. It seemslike you have had a lot to drink. In order for you to get home safely, I’m not going

to be able to serve you.

Cus tome r (get s annoyed and fu ri ous ): Oh! Well, There are lot other bars in the

neighborhood, I can go there.

Bar Tender : Go ahead and try.

Customer leaves the bar.

Documents

GTA RSA Course Material