Guesterize Your Church

• Give guests the best Attitude.

• Give guests the best Communication.

• Give guests the best Welcome.

Guest-er-ize (guest-er-ize), vt. to make a church more responsive to its guests and better able to attract new ones. syn see service, care, love, acceptance.

Guesterize Your Church

• Give guests the best Parking.

• Give guests the best Seating.

• Give guests the best Time.

• Give guests the best Service.

Guest-er-ize (guest-er-ize), vt. to make a church more responsive to its guests and better able to attract new ones. syn see service, care, love, acceptance.

How to Follow-Up Guests Appropriately

• The Principle of “Suspects and Prospects”– Suspects are guests who visit your church

one time.

– Prospects are guests who visit your church two or more times.

Five Principles of Follow-up• Visitor Follow-up is most effective when visitors

receive. . .– A FRIENDLY contact.

– A PERSONAL contact.

– A PROMPT contact.

– A NON-THREATENING contact.

– A CONTINUAL contact.

A Four-step Plan

• Step 1: Acknowledgment:– Call guests within 24 hours

– Ask guests for their opinions

– Send a thank you letter/email within 2 days

– Place guests on your mailing list

– Invite them to return

Phone Questionaire for VisitorsHello, I’m ________ from _____________Church. Is this

_____________? I understand you attended our service Sunday (date). I’m sorry I didn’t get a chance to meet you, but I wantto thank you for coming. Perhaps next time I’ll get a chance to meet you. Do you have the time to help meby giving your opinions on a few questions about thechurch?

--[Yes]? Great. [Go to survey]--[No]? When would be a good time for me to call back?[date and time] I’ll be looking forward to talking to youthen.

1. Did you have difficulty locating our church?

--Yes. What was most difficult?_________________________________________________________________--No. [Go to next question (GNQ)

2. Did you have difficulty finding parking?--Yes. What was most difficult?_________________________________________________________________--No. [GNQ]

Phone Questionaire for Visitors3. Were you greeted before the service?

--Yes. --No.

4. Did you enter from the street or parking lot?_____________________________________________________

5. Did you receive adequate directions prior to the serviceto meet your needs?--Yes.--No. What directions did you need?_____________________________________________________________

6. Did you have any problems finding a seat?--Yes. What happened?______________________________________________________________________--No. [GNQ]

7. Did you feel welcome?--Yes. What made you feel welcome?___________________________________________________________

--No. What made you feel unwelcome?___________________________________________________________

Phone Questionaire for Visitors8. What did you like most about the service?______________________________________________________

9. What suggestions could you give us to improve the service?___________________________________________________________________________________

10. How did you learn about our church?__________________________________________________________

11. Do you plan to attend our church again in the nearfuture?--Yes.

--No.

12. Do you regularly attend church anywhere? --Yes.

--No.

13. Would you like to know more about our church?

--Yes. What would you like to know?____________________________________________________________

--No. OK

Phone Questionaire for VisitorsI appreciate your willingness to help us out by answeringthese questions. You’ve been a big help. Thank you verymuch.

Additional Commments

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

A Four-step Plan

• Step 2: Enhancement:– Mail a special thank you card or email

– Ask about their interests or needs

– Deliver a gift to their home

A Four-step Plan

• Step 3: Appointment:– Call and ask about interests and needs

– Send special brochures or emails

– Invite to Pastor’s dessert

A Four-step Plan

• Step 4: Commitment– Invite them to attend your newcomers class

– Ask permission to place them in your church directory