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GUJARAT TECHNOLOGICAL UNIVERSITY

COMMUNICATION SKILLS

SUBJECT CODE: 2110002

B.E. 1ST

YEAR

Type of course: Communication skills

Prerequisite: Zeal to learn the subject

Rationale: The rationale of Technical Communication Skills in English is to help students

understand the process of communication in link with Non – verbal Communication. The

curriculum also targets the understanding of different barriers that creep into communication

process. Moreover Units covered on LSRW skills development will help students acquire

competence over linguistic skills. This would be developed through balanced and integrated tasks.

Teaching and Examination Scheme:

Teaching Scheme Credits Examination Marks Total

Marks L T P C Theory Marks Practical Marks

ESE

(E)

PA

(M)

ESE

Pr/Viva (V)

PA

(I)

2 0 2 4 70 30* 30 20 150 L- Lectures; T- Tutorial/Teacher Guided Student Activity; P- Practical; C- Credit; ESE- End Semester Examination;

PA- Progressive Assessment

Contents:

Sr.

No. Topics

Teaching

Hrs.

Module

Weightage

1

Basics of Communication

Definition and Process of Communication

Kinesics

Paralinguistics

Proxemics

Chronemics

4 15%

2

Presentation Strategies

Defining the Purpose of Presentation

How to Make an Effective Presentation:

i) Analyzing audience and locale

ii) Organizing content and preparing an outline

2 10%

3

Listening Ability

Hearing and Listening

Types of Listening

Barriers to Effective Listening

Traits of a Good Listener

2 10%

4

Reading Fluency

Introduction

Reading Strategies

4 15%

Techniques of reading

Developing Reading Comprehension

5

Writing : Mastering the Final Skill

Paragraph writing (Application Que)

Business Letters (Application Que)

Report Writing (Application Que)

Completion of a Given Story (Application Que)

E-mail etiquettes

Note: Only Practical/Application Questions of

writing skills should be asked in ESE, the

theory of the above mentioned topics can be

explained in the class.

6 25%

6

Enriching Language through Literature

Poems

The Road Not Taken by Robert Frost

Goodbye Party for Miss Pushpa T S by Nissim Ezekiel

Short Stories

The Eyes Are Not Here by Ruskin Bond

The Romance of a Busy Broker by O. Henry

6 25%

Language Laboratory Activities:

Sr.No Activity Hour

1. Comprehension Practical 02

2. Picture Description and completion of a story 02

3. Book Review

List of Books Suggested for the Book Review

The Secret by Rhonda Byrne

My Experiments with Truth by M K Gandhi

Hind Swaraj by M K Gandhi

Wings of Fire by A P J Abdul Kalam

History of Everything by Stephen Hawking

The Old man and the Sea by Ernest Hemingway

Haroun and the sea of stories by Salman Rushdie

Abhigyan Shakutalam by Kalidasa

Who Moved My Cheese by Robin Sharma

You Can Win by Shiv Khera

Stay Hungry Stay Foolish by Rashmi Bansal

The Monk Who Sold His Ferrari by Robin Sharma

I am Ok You are Ok by Thomas Harris

The Eighth Habit by Stephen Covey

Bhagvat Gita on Effective Leadership I by Poojan Roka

The Kalam Effect By Nair

Tough Times Never Last But Tough People Do by

Dr.Robert Schuller

What Employers Want But Business Schools Don’t Teach

by Yasmin D’sousa and Amitabh Singh

04

Freedom is not Free by Shiv Khera

Be an Exraordinary Person in an Extaordinary World by

Robert Schuller

Making Miracles by Arnold Fox and Barry Fox

The Road Less Travelled by M.Scott Peck

to name a few……

4. Presentations 03

5. GD Practical 02

6. Telephonic Conversation 01

7. Role Play 03

8. Phonetics –Spoken Practice 02

9. Listening practice and negotiation skills 03

10. Phonetics - Transcription / Dictionary Reading 02

Reference Books:

1. Vibrant English. Hyderabad: Orient BlackSwan, 2013

2. Lesikar R V, Flatley M E ,Rentz K and Pandey Business Communication: Making Connections

in a Digital World 2009: New Delhi, Tata Mcgrow Hill

3. Kumar S and Lata P Communication Skills 2011: New Delhi Oxford University Press

4. Leech, Geoffrey and Jan Svartvik. A Communicative Grammar of English. New Delhi: Pearson,

2009.

Course Outcome:

After learning the course the students should be able to

1. To know the process of communication and its components.

2. To improve the language skills i.e. Listening Skills, Speaking Skills, Reading Skills and

Writing Skills (LSRW).

3. Construct basic and intermediate skills in English language.

4. To enhance phonetic competence, comprehension skills, presentation skills, group

discussion skills etc.

5. To create literature sensibility and learn life skills through it.

6. To build confidence for communicating in English and create interest for the life-long

learning of English language.

*PA (M): 10 marks for Active Learning Assignments, 20 marks for other methods of PA

ACTIVE LEARNING ASSIGNMENTS: Preparation of power-point slides, which include videos,

animations, pictures, graphics for better understanding theory and practical work – The faculty will allocate

chapters/ parts of chapters to groups of students so that the entire syllabus of Communication Skills is

covered. The power-point slides should be put up on the web-site of the College/ Institute, along with the

names of the students of the group, the name of the faculty, Department and College on the first slide. The

best three works should be sent to [email protected].

1

Seat No.: ________ Enrolment No.___________

GUJARAT TECHNOLOGICAL UNIVERSITY BE - SEMESTER–1/2 (NEW) EXAMINATION – WINTER 2017

Subject Code: 2110002 Date: 29/12/2017 Subject Name: Communication Skills Time: 10:30 AM TO 01:00 PM Total Marks: 70 Instructions:

1. Question No. 1 is compulsory. Attempt any four out of remaining Six questions.

2. Make suitable assumptions wherever necessary. 3. Figures to the right indicate full marks.

Q.1 Objective Question (MCQ)

Mark

(a) Choose the best alternative in the following questions. Write only the option as

your answer: 07

1. Which one of the following statements is NOT TRUE about communication?

a. The sender and receiver both should be interested in having proper

communication.

b. The basic purpose of any communication is to make the receiver understand the

intended message.

c. Communication will be without any flaw if the sender and the receiver are

interested in the communication process.

d. Barriers can occur at any stage of communication.

2. Which of the following is TRUE about Gestures?

a. Gestures always enhance the effectiveness of communication.

b. Cracking knuckles while speaking is a good gesture.

c. Handshake can indicate warmth as well as lack of interest.

d. The meaning of a gesture may change with cultures.

3. In face to face communication, avoiding eye contact is likely to mean

a. Paying attention b. Disinterest

c. Confidence d. Defensiveness

4. Which of the following is not an effective technique of beginning your

presentation?

a. Quotation

b. Anecdote

c. An outline of the presentation

d. Related headlines from a newspaper

5. …………………. helps a reader in quickly identifying the information required.

a. Skimming b. Scanning

c. Extensive Reading d. Intensive Reading

6. Which of the following is not a poor listening habit?

a. Looking for a point of disagreement while listening.

b. Listening someone with a prejudiced mind

c. Helping the speaker by finishing the statement being made

d. Maintaining eye contact with the speaker

7. A technical report presents conclusions on the basis of

a. Intuitions b. Investigations

c. Instincts d. Impressions

(b) State if the following statements are TRUE or FALSE. Rewrite the FALSE 07

2

statements making necessary corrections:

1. Ms Leslie is a personal secretory to Mr Maxwell.

2. „To Dehra, and then to Mussoorie.‟ – is the answer given by the girl to the narrator

in the story Eyes are not Here.

3. Hearing is actively paying attention to the speaker.

4. Demographic data is used in analyzing an audience.

5. BCC is used when one wants to protect the privacy of recipients of large mailings.

6. Verbal and Oral Communication are interchangeable.

7. Salutation and Complimentary Close are punctuated with a comma in a business

letter.

Q.2 (a) Write any one definition of Communication and explain it. 03

(b) What is a feedback? How does it help in or hamper the process of communication? 04

(c) “Action speaks louder than words” – Illustrate the statement with reference to non-

verbal communication. 07

Q.3 (a) Define any three types of listening and state the situations wherein they are to be

used by a professional. 03

(b) „Eye contact plays an important role in presentation.‟- Explain 04

(c) „An effective presentation passes through three stages: Planning, Preparing and

Performing.‟ – Illustrate 07

Q.4 (a) State the qualities of a good listener. 03

(b) Differentiate between Extensive and Intensive Reading by giving suitable example. 04

(c) Maruti Shipping Company, Vishakhapatnam has placed an order of Port Crane to

Anupam Engineering Ltd, Vadodara. However, the company neither has dispatched

the crane nor has sent any reason for not sending the crane. On behalf of Maruti

Shipping Company, Vishakhapatnam, write a letter to Anupam Engineering Ltd,

Vadodara about the reason for not sending the crane and state the inconvenience

faced by the company.

07

Q.5 (a) Enlist varied Strategies to Develop Reading Comprehension Abilities. 03

(b) You are the coordinator of Entrepreneurship Club of your college. You wish to

organize a One-Day Awareness Programme on Entrepreneurship Policies of

Government of Gujarat. Draft an email conveying necessary details to

[email protected] inviting her to be the Resource Person of the

programme.

04

(c) Complete the following story adding 150 to 200 words and give it a suitable title:

Once upon a time, there lived a king. He had a different system of justice in his

kingdom. The system worked in this way: Whenever, a man committed a crime that

the king would take a note of, the accused would be brought in the arena. All the

people would also be invited. There arena had two exactly look alike doors. The

accused would be allowed to open the door of his choice. Behind one door, there

used to be a hungry tiger who would pounce upon the man would kill him on

opening the door. The other door would have a beautiful lady behind it. On opening

that door, the lady would come out and marry the accused.

The king had a beautiful daughter who had fallen in love with a young man in the

kingdom. She was very possessive about the young man. Soon, the king discovered

the love affair. Immediately, the young man was put in the prison and the date was

fixed for his trial in the arena.

07

3

On the day of trial, the young man was brought to the arena. The princess knew the

secret of the doors on that day. She knew behind which door stood the lady and

behind which waited the tiger. The youth too knew this and he looked toward her

for a signal. Her signal was toward the right, and the youth went to the door on the

……….

(Based on the story by Frank R. Stockton)

Q.6 (a) Write a note on the strategies employed to hide his blindness by the narrator in the

story Eyes are not Here. 03

(b)

Write a paragraph of 150 to 200 words on Professional Skills required for an

Engineer. 04

(c) Draft a report on various curricular, co-curricular and extra-curricular activities

organized in your department / college to be published on GTU website. 07

Q.7 (a) What does the poet of The Road not Taken take into account while choosing a road? 03

(b) Strengths and weaknesses of the narrator as a speaker in the poem Goodbye Party

for Miss Pushpa TS by Nissim Ezekiel.

04

(c) Based on the story The Romance of a Busy Broker, write a note on the

understanding between Maxwell and Leslie. 07

***********

1


GUJARAT TECHNOLOGICAL UNIVERSITY BE- SEMESTER 1st / 2nd EXAMINATION (NEW SYLLABUS) – SUMMER - 2017

Subject Code: 2110002 Date:26/05/2017

Subject Name: Communication Skills

Time: 2:30 PM to 05:00 PM Total Marks: 70 Instructions:


2. Make suitable assumptions wherever necessary.

3. Figures to the right indicate full marks.

Q.1 Objective Question (MCQ) Mark (a) Fill in the blanks: 07

1. There are _____ consonant sounds in English. (26, 21, 24)

2. /ʤ/ sound stands for _____. (d, j, y)

3. /ʧiːz/ is the transcription of _____. (tease, cheese, ease)

4. _______is an example of non-verbal communication in print form.

5. The meaning conveyed by the use of time in communication is called

__________.

6. _______ is the paralinguistic feature used for showing the mood or attitude

of the speaker.

7. _________ has written the poem Goodbye Party for Miss Pushpa T. S.

(b) Fill in the blanks: 07

1. Arrange the following words according to their dictionary appearance:

flower, flour, flicker, flourish

2. In an e-mail, BCC means __________.

3. Reading a dictionary for finding out a particular word involves the

technique of reading known as ________.

4. _________ listening is done with the purpose of evaluation.

5. In ________ technique of presentation, the speaker reads from the written

material during presentation.

6. ________ is the element of a good paragraph showing smooth connection

between sentences.

7. __________ has written the story The Romance of a Busy Broker.

Q.2 (a) Explain Proxemics in brief. 03

(b)

Communication is a two-way process. – Justify the statement. 04

(c) Discuss non-verbal communication with special reference to Kinesics. 07

Q.3 (a) Write a short-note on ‘Analyzing Audience and Locale’. 03

(b)

Enumerate some tips for handling the question-answer session. 04

(c) Prepare a Power Point Presentation on ‘E-mail Etiquettes’. 07

2

Q.4 (a) Enlist the traits of a good listener. 03

(b)

Rewrite the end of the story The Eyes Are Not Here differently. 04

(c) Elucidate various types of listening with examples. 07

Q.5 (a) State the techniques for improving reading comprehension. 03

(b)

Make a list of the strategies to be employed before, during and after reading

a particular text. 04

(c) Write short-notes: (i) Intensive Reading (ii) Extensive Reading 07

Q.6 (a) Write a paragraph on Demonetization. 03

(b)

A national technical event was organized at your institute. As a co-

ordinator, write a report on the same to be submitted to the principal. 04

(c) You are a customer care officer at Gloria Electronics, Tagore Road,

Vadodara. Mr. Raj Sampat, Harihar Road, Dharmaj has sent you a

complaint letter for a laptop, purchased online from your enterprise,

received in a damaged condition. With reference to this, write an adjustment

letter.

07

Q.7 (a) Delineate the central idea of The Road Not Taken. 03

(b)

Comment on the end of the story The Eyes Are Not Here. 04

(c) Portray the character sketch of Harvey Maxwell. 07 ***********


GUJARAT TECHNOLOGICAL UNIVERSITY BE SEMESTER 1st / 2nd (NEW) EXAMINATION WINTER 2016

Subject Code:2110002 Date: 18/01/2017


Time: 10:30 AM TO 1:00 PM Total Marks: 70 Instructions:




Q.1 Objective Question (MCQ) MARKS Attribute

(a) Fill in the blanks choosing the most suitable option 07

1. The cat lost __________ tail. (it’s / its)

2. Cotton _______ fire easily. (catch/catches)

3. Vina goes to office by car, but her friend prefers to go_____foot.

(by/on)

4. Do you need _________ help? (further/farther)

5. Is the train ____________ time? (on/at)

6. My daughter wants _____ book on her birthday. ( a/the)

7. The mother divided the chocolate _________ three children.

(between/ among)

(b) Choose the most appropriate option in the following: 07

1. __________ India is a country.

the (b) a (c)an (d) no article

2. ________music, I am also interested in travelling.

(a) Besides (b) beside (c)moreover (d) however

3. _____ student has done fair in the exams.

(a) each (b) all (c) most (d) many

4. ______ of the two chocolates is better?

one (b) what (c) which (d) why

5. Parents have ________ idea of the pressure they build on their

children.

(a) much (b) no (c) few (d) many)

6. _______ men have courage to go against the powerful.

(a) Lot (b) lots (c) few (d) little

7. Reading is as important as ______for learning a language..

(a) write(b) writing (c) written (d) none of these

Q.2 (a) Explain the importance of Feedback in Communication.

. 03

(b)

(c)

Explain and give one example of all the levels of communication.

Illustrate the process of communication with diagram and give your

own example to explain the meaning of communication.

04

07

Q.3 (a) Describe the difference between listening and hearing with an

example of each. 03

(b)

(c)

Being Non-Evaluative and Paraphrasing help us listen well. Do you

agree? Why?

Discuss various barriers to listening. Give examples to show how

these barriers affect our listening.

04

07

Q.4 (a) Prepare an outline of a presentation on any topic of your choice. 03

(b)

(c)

Write note on the following:

1) Kinesics 2) Proxemics

Planning, Preparing and Presenting all are equally important steps

for an effective presentation. Justify the statement with supporting

arguments.

04

07

Q.5

(a) We scan the text book while reading for exams. Do you agree?

Why?

03

(b)

(c )

Read the paragraph and answer the questions below:

Opera refers to a dramatic art form, originating in Europe, in

which the emotional content is conveyed to the audience as

much through music, both vocal and instrumental, as it is

through the lyrics. By contrast, in musical theater an actor's

dramatic performance is primary, and the music plays a

lesser role. The drama in opera is presented using the

primary elements of theater such as scenery, costumes, and

acting. However, the words of the opera, or libretto, are sung

rather than spoken. The singers are accompanied by a

musical ensemble ranging from a small instrumental

ensemble to a full symphonic orchestra.

1 It is pointed out in the reading that opera --- A) has developed under the influence of musical theater

B) B) is a drama sung with the accompaniment of an orchestra

C) is not a high-budget production

D) is often performed in Europe

E) is the most complex of all the performing arts

2 We can understand from the reading that

A) people are captivated more by opera than musical theater

B) drama in opera is more important than the music

C) orchestras in operas can vary considerably in size

D) musical theater relies above all on music

E) there is argument over whether the music is important or the

words in opera

As the Sales Director of Fitness Point, Ahmedabad draft a mail to

students of Engineering College, Ahmedabad informing them about

various packages with discounts for students offered by your gym.

04

07

Q.6 (a) What is the role of Topic Sentence in a paragraph? 03

(b)

You had purchased a mobile from a store in Galaxy Mall, Rajkot.

After using it for a day, you realized that the battery of the phone is

not working properly. Write a letter to the company for arranging

for the exchange/ return.

04

(C)

Write an essay on : The Need to Save Wild Animals to Save

Ecology

07

Q.7 (a) Which issue is highlighted by the use of English in ‘Goodbye Party

for Miss Pushpa T.S’.? 03

(b)

(c)

What is the best part of the story ‘The Eyes are not Here’? Why?

Do you think the story justifies title ‘The Romance of a Busy

Broker’? If yes, then how?

04

07

***********

Seat No.: ________ Enrollment No.___________

GUJARAT TECHNOLOGICAL UNIVERSITY BE - SEMESTER– 1st / 2nd EXAMINATION (NEW SYLLABUS) – SUMMER 2016

Subject Code: 2110002 Date: 27/05/2016


Time: 02:30 PM to 5:00 PM Total Marks: 70 Instructions:




Q.1 (a) Objective Question (MCQ) MARKS

07

1. Communication is a _____ exchange process. (one way, two way,

group)

2. The communication which is in speaking is called____ (written, oral)

3. The ____ are especially helpful means of communicating nonverbally.

( kinesics, Proxemics, chronemics)

4. _____ vowel is presented in the word ‘gate’. (/eɪ/, /е/, /ᴐɪ/ )

5. /si:/ is the phonetic transcription of the word_____. (sea, seize, piece)

6. The scientists have presented a detailed ____ of the result. (analyst,

analysis, analytic, analytical)

7. _____ You ever seen Mr. Shah _____ on violin? (have……playing,

had….played, has…. Playing)

(b) State whether the statement is true or false.

07

1. Oral communication provides opportunity of immediate feedback.

2. During preparing for a presentation Material, Yourself, Audience must

be considered.

3. There is no difference between listening and hearing.

4. Communication always involves words.

5. The encoder is the individual who receives a message from another.

6. The means by which a message moves from the sender to the receiver is

the channel.

7. Understanding is the act of interpreting message by following

grammatical and semantic rules.

Q.2 (a) You are Advertising Manager of a company of FMCG goods. You

design a presentation for advertising of new launching FMCG product.

Presentation of various means of advertisement you target.

03

(b)

(c)

“Reading is a most important skill if you develop in a well manner”

Explain.

What is communication? Explain the process of communication with it’s

diagram.

04

07

Q.3 (a) What do you mean by analyzing audience and locale? 03

(b)

(c)

Critically compare and contrast among listening and hearing.

Write a short note on the following. (Any Two)

(1) Proxemics

(2) Scanning and Skimming

(3) Techniques of reading

04

07

***********

Q.4 (a) What kind of qualities are required for a good listener. 03

(b)

(c)

“Organizing content and preparing an outline plays a vital role in

presentation”. Explain.

Discuss in detail about the barriers of effective listening?

04

07

Q.5 (a) Write a short note on the appropriate of the title “ The Eyes Are not

Here”

03

(b)

(c)

Complete the following story and give appropriate title to it.

Once there lived a cunning fox, which used to steal the eggs of the eggs

of the sparrow from their nest. So the sparrow decided to make their nest

on the top of a tall tree. The fox saw the nests and tried to climb the tree

but it was very tall and heavy no branches. The fox lost its interest in

everything else and the all the while thought of how to reach the top of

the tree. At last he got an idea. He went deep into the forest where all the

other foxes were living. After a while the fox returned with a pack of

foxes. They tried to reach the top by standing on one another’s back. In

this manner they reached nearly three-fourths of the way the tree. The

birds saw the foxes and all except ones sparrow flew away leaving their

eggs. One sparrow was not ready to leave her eggs. She quickly started

thinking of a way to save her eggs and those of others and came up with

an idea…………

Is the title of the short story “The Romance of a Busy Broker” apt.?

Explain in detail.

04

07

Q.6 (a) Develop a paragraph on “Effect of Cinema on Youth”. 03

(b)

(c)

Write a short note on “The Road Not Taken”.

Aadhya Fashions, Bhavnagar is interested to place a large order for

readymade garments manufactured by Fashion Fabrics Limited, Jaipur.

Draft a letter inquiring the Quotations and product details from Aadhya

Fashions.

04

07

Q.7 (a) Critically evaluate the poem “Goodbye Party For Miss Pushpa T.S.” 03

(b)

(c)

Draft a mail to abroad university asking information for courses that you

want to learn more.

A survey conducted on satisfaction about college professor” in your

college. Write a report summarizing your findings.

04

07

1


GUJARAT TECHNOLOGICAL UNIVERSITY BE - SEMESTER–I & II (NEW) EXAMINATION – WINTER 2015

Subject Code: 2110002 Date:19/12/2015


Time: 10:30am to 01:00pm Total Marks: 70 Instructions:




Q.1

(a) Attempt the following multiple choice questions: (Write only the correct

option as your answer)

(07)

1. Feedback means…………… the receiver’s message.

a. encoding b. decoding

c. transmission of d. ideation of

2. I am one of the techniques of reading. I am helpful in understanding the

topic at length. I am specially used for academic reading. Who am I?

a. Skimming b. Scanning

c. Intensive Reading d. Extensive Reading

3. Which one of the following is not the quality of a good listener?

a. To listen to the speaker with a prejudiced mind

b. To accept speaker’s point of view

c. To provide non-verbal feedback

d. To listen to the speaker with a receptive mind

4. ……... is the study of communication done through the use of time.

a. Kinesics b. Proxemics

c. Chronemics d. Para-Linguistics

5. Which of the following is a compulsory part of a report?

a. Table of content b. Recommendations/Conclusions

c. Bibliography d. Acknowledgement

6. I am one of the qualities of a good business letter. My presence ensures

logical linkage among the sentences and paragraphs. Who am I?

a. Correctness b. Coherence

c. Completeness d. Clarity

7. The Road not Taken is written by

a. Robert Browning b. Nissim Ezekiel

c. O’ Henry d. Robert Frost

2

(b) State if the following statements are TRUE or FALSE. If the statement is

FALSE, write the correct statement.

(07)

1. Writing everything in CAPITAL letters in an email is a good etiquette.

2. Critical Listening helps a listener in forming opinion and/or judging

someone.

3. For an effective presentation, preparation of outline is a first step.

4. Kinesics studies pauses and punctuation marks as well.

5. The process of paragraph writing is organization of ideas, editing the

paragraph and writing the paragraph

6. The Eyes are not Here is a novel by Ruskin Bond.

7. Quality of questions determines the success of a presentation.

Q.2 (a) Differentiate between hearing and listening. Explain both the terms

giving a real life example for each.

(03)

(b) “The role of receiver and sender keeps on changing in communication.” –

Illustrate

(04)

(c) “In communication, what you say is important but how you say it is more

important.”- Discuss the statement giving appropriate examples.

(07)

Q.3 (a) “One’s purpose decides the type of listening one will be doing.” –

Discuss the statement citing suitable cases.

(03)

(b) List and explain various techniques of developing reading

comprehension. Share your use of each technique with reference to the

subjects you are studying in the current semester.

(04)

(c) “Answers to the questions Who, Why, Where, When, How and What are

essential while planning a presentation.” – Elucidate

(07)

Q.4 (a) Select a topic on which you wish to deliver a presentation. Prepare an

outline of the content you would like to talk about in your presentation.

(03)

(b) Write a note on Reading Strategies. Explain various strategies with

reference to any subject you are studying in the current semester.

(04)

(c) Complete the following story and give it a suitable title.

Ms Radhika Apte was a very beautiful woman. She was married to a

clerk, working in a private company, with a limited income. Ms Radhika

had to be happy with a humble life. However, she always desired a

luxurious life.

One day her husband came with an invitation of a party organized by his

boss. Ms Radhika was extremely excited at the idea of being appreciated

by all the women for her beauty.

Suddenly, the joy disappeared. She complained furiously to her husband

(07)

3

that she did not have any good saree or jewelry suitable to the occasion.

Mr Apte wanted his wife to enjoy the party and be happy. He gave her

some amount to buy a new saree for herself. However, he did not have

money to allow his wife to buy new jewelry. At last, Radhika borrowed a

necklace from a rich friend of hers.

At the party, she was appreciated and complimented by all. Radhika was

in the seventh sky. After the party, she returned home. She looked into

the mirror; she soon discovered that the necklace was missing.

– Adapted from the story The Necklace by Guy de Maupassant

Q.5 (a) Write a note on Miss Pushpa with reference to the poem Goodbye Party

for Miss Pushpa TS by Nissim Ezekiel.

(03)

(b)

Write a paragraph on Qualities I admire in a Professional in about 200

words.

(04)

(c) Smart Mobile Company wishes to launch a new mobile in the market.

They have asked you to do a survey on the features which are mostly

preferred by youngsters in their mobiles. You have conducted a survey of

the students on the Features Preferred by Collegians in a Mobile. Draft a

report to be submitted to the Production Manager of the company.

(07)

Q.6 (a) “Life is all about making choices.” – Discuss the statement with reference

to the poem The Road not Taken by Robert Frost.

(03)

(b) Your department wishes to make a visit to Tata Motors’ plant for the Tata

Nano at Sanand. Send an inquiry mail to the HR Manager Sanand Branch

requesting for the permission to visit the plant. Give necessary details like

date, time of visit, approximate no of students and faculty members.

(04)

(c) You have recently purchased a mobile from High-tech Mobiles, ISKON

Mall, Ahmedabad. While using the mobile you have found that it is not

working properly. Draft a letter of complaint detailing the problems you

are facing. Mention clearly the adjustment you wish.

(07)

Q.7 (a) ‘Why should I have given you any such instructions?’ – Explain the

significance of the given line with reference to the story The Romance of

a Busy Broker by O’ Henry.

(03)

(b) “The speaker in the poem Goodbye Party for Miss Pushpa TS by Nissim

Ezekiel lacks the qualities of a good speaker.” – Discuss the statement in

the light of the poem Goodbye Party for Miss Pushpa TS by Nissim

Ezekiel

(04)

(c) How did the narrator and the girl in the story Eyes are not Here try to

hide the reality from each other?

(07)

***********


GUJARAT TECHNOLOGICAL UNIVERSITY BE SEMESTER– 1st/2nd (NEW SYLLABUS) EXAMINATION – SUMMER 2015

Subject Code: 2110002 Date: 27/06/2015 Subject Name: Communication Skills Time: 10.30am-01.00pm Total Marks: 70 Instructions:

1. Question No. 1 is compulsory. Attempt any four out of remaining Six questions. 2. Make suitable assumptions wherever necessary. 3. Figures to the right indicate full marks.

Q.1 (a) Objective Question (MCQ) 07 1. Ms Sushma Banerjee _____ not ________ the file regarding the promotion by

tomorrow. (Find out the correct option.) a) will……have submitted b) will……has submitted c) will……have been submitted d) will……has been submitted

2. ___________ rigorous practice for a long time, Ahmad Abdullah could make a very ineffective performance. (Unless, If, In spite of, Due to)

3. / ʤ˄ʤ / is the phonetic transcription of the word ___________. (dug, judge, jug, grudge)

4. One of the most influential __________________ Mahatma Gandhi. (leader was, leaders was, leaders were, leader were)

5. We’d better ________ now before it gets dark. (set in, set off, set up, set an example)

6. This action would be extremely ___________. (division, divisive, divisively, divide)

7. I shall always help you, _________ ? (Shan’t I, shan’t I, shan’t she, shan’t he)

(b) 07 1. Yesterday, Shri Shivraj Advani __________ as the chief advisor of the

company. (was selected, were selected, had been selected, had selected)

2. / ti:ʧ / is the phonetic transcription of the word ____________. (cheat, teach, tick, teeth)

3. Please convey my rememberance/rememberanse/ remembrance/rimemberance to your uncle and aunt. (Apply the correct spelling.)

4. While the younger son Rahul was looking ______ his ill mother Mayaben, her elder son Narendra was looking ________ the lost bag in the house. (at, into, for, after)

5. The correct phonetic transcription for ‘sip’ is _________. (/sIp/, /si:p/, /ʧIp/, /ʧi:p/)

6. These happy children __________ in this ground since their teacher allowed them to play. (have been playing, has been playing, had been playing)

7. ______ Sharad Mukherji ________ me, I would have attended that function. (Has….invited, Have….invited, Had…invited)

OR

Q.1.

(a)

Do as Directed:

1) I like to eat mangoes ___ summer. (in, at, on) (Fill in the blank.)

07

Q.1.

(b)

2) She _____ very scared at night. (was, will)(Fill the blank) 3) She said, “Please come tomorrow for the party.”(Convert into reported

speech.) Write the opposite by adding prefix/suffix:

4) Communication 5) Understanding

Transcribe the words in IPA:

6) Ugly 7) University

Do as Directed:

1) Some people _____ to do social work. (like, likes) (Fill in the blank.) 2) Use dustbin ___ throw waste. (to, for) (Fill in the blank.) 3) Boss shouted, “Leave the cabin!” (Convert into reported speech.)

Write the opposite by adding prefix/suffix:

4) Able 5) Represent

Fill in the blanks with the correct phonetic symbol:

6) /__gli/ (u, ǝ, æ) 7) /bitv___n/ (e, i: , Ʊ)

07

Q.2 (a) Your friend is going to make a presentation on ‘Importance of Internet Banking’ in a community gathering. Provide your tips for making effective presentation.

03

(b)

(c)

Differentiate the reading techniques ‘scanning’ and ‘skimming’ in detail. Define the term ‘communication’. Discuss communication process with a diagram. Discuss its steps in detail.

04

07

Q.3 (a) Enlist different barriers to communication. Discuss any one of them in detail. 03 (b)

(c)

What are the purposes of presentation? Why should the presenter know his/her ‘audience’ before delivering presentation? Are ‘hearing’ and ‘listening’ same? Illustrate the differences between these two. Discuss different barriers to effective listening in detail.

04

07

Q.4 (a) How can one make reading comprehension effective? 03 (b)

(c) Enlist and discuss different types of listening with illustrations. Write a short note on the following (Any Two). (1) Kinesics, (2) Paralanguage in presentation, (3) Any three Email etiquettes

04 07

Q.5 (a)

(b)

(c)

Discuss the element of dramatic turn as usual with O. Henry’s stories, keeping in mind the story ‘The Romance Of A Busy Broker’. Keeping the use of irony in mind, discuss the appropriateness of the title ‘The Eyes Are Not Here’. Complete the following story and give an appropriate tittle to it. When Little Old Man said, “I think I’ll go down the mountain and buy sheep,’ Little Old Woman started worrying about packing. ‘He’s never ever left home. Now he’ll be tramping with Little Old Horse for twelve whole days. And yes, he is my loving but forgetful husband.’ ‘Rice, flour, tea, sugar,’ she said, ‘and onions, potatoes, cooking fat, spices and salt…..’ She even woke up at night to add more and more things. In the morning, when Little Old Man was about to leave, he found two Little Old

03

04

07

Mules loaded with a lot of things. Riding on his Little Old Horse, he started his journey. After a couple of hours of his journey, he remembered that Little Old Woman did not pack one of his important things. He thought, ‘She is my loving but forgetful wife. Without that thing, my journey will be havoc.’ ……….

Q.6 (a) Write an appreciation of the poem ‘The Road Not Taken’. 03 (b)

(c) Write a short paragraph on ‘Movies: A Tool To Educate’. Your company has sent you to visit a reputed factory to observe its manufacturing process. Write a full length report mentioning your recommendations to the Chief Manager of your company to implement in the same process in your company.

04 07

Q.7 (a)

(b)

(c)

Comment on irony in the poem ‘Goodbye Party For Miss Pushpa T. S.’ stating appropriate examples from the poem. Provide a character sketch of Miss Leslie in detail, stating supporting sentences from the story ‘The Romance of A Busy Broker’. Soniya Modi from 4/20, Nirmal Society, Opp. Gujarat Township, Mehsana writes a letter to the Manager, Shashi Computers, 84-O, Grand Enclave, Paldi Char Rasta, Ahmedabad complaining about the damaged condition of the computer she received recently. Write the letter on her behalf.

03

04

07

***********


GUJARAT TECHNOLOGICAL UNIVERSITY B. E. - SEMESTER – I-II (NEW) • EXAMINATION – WINTER • 2014

Subject code: 2110002 Date: 24-12-2014


Time: 10:30 am - 01:00 pm Total Marks: 70

Instructions:




Q.1 (a) Select the correct answer from the given options in the brackets. 07

1. Shakespeare is __________ author of this book. (an/the)

2. Bats are seen (in/at) night.

3. It is Mahesh who _________ all the appreciation. (deserves, deserve)

4. The serial is over. It is time to go _________ bed. (to/in)

5. If she ___________ about his financial situation, she would have helped him

out. (knew, had known)

6. A pair of scissors __________ required to cut the cloth. (is/are)

7. I saw a lion in the forest. _________ lion had a long tail. (a/the)

(b) Choose appropriate option for the following questions/statements. 07

1. We use this type of language when speaking to a friend.

a. Formal

b. Informal

c. Friendly

2. Which phrase is correct?

a. He's working at Microsoft for fifteen years.

b. He's worked at Microsoft for fifteen years.

c. He works at Microsoft for fifteen years.

3. Identify incorrect sentence.

a. He lives in Mumbai.

b. They drove to Ahmedabad on Saturday.

c. I arrived at home at 6 o'clock.

4. Which question asks for advice?

a. I'm afraid I don't know where the entrance is.

b. What would you like to know?

c. What should I do with my plastic bottles?

5. ‘This is Philip’ is used when…

a. Introducing yourself

b. Answering the phone

c. Talking to a stranger

6. Which is a correct response to the question: How do you do?

a. I'm fine.

b. I'm a clerk.

c. How do you do?

7. Which signature is the most formal?

a. Love,

b. Yours faithfully,

c. Best wishes

OR

Q.1 (a) Fill in the following blanks with the appropriate alternative. 07

1.

Let the flowers _________________________ .

(a) not plucked (b) not be plucked (c) not be plucking (d) not been plucked

2.

3.

4.

5.

6.

7.

The Castle ________________ in the 17th century.

(a) build (b) has build (c) was build (d) had build

The car ________________________ by the mechanic.

(a) is repairing (b) is being repaired (c) has repaired (d) had repaired

The phone rang while I _______________________ dinner.

(a) had (b) was having (c) am having (d) have been having

The police had to use force to _____________ the angry mob.

(a) disperse (b) provoke (c) explain (d) beat

Neither Sunil nor Anil ________________ available.

(a) is (b) are (c) was (d) were

Will you please ____________ me about how to give ____________to

the children.

(a) advising (b) advice (c) advise (d) advicing

(b) Fill in the following blanks with the appropriate alternative. 07

1.

2.

3.

4.

5.

6.

7.

____________ is the word which refers to the distance around a circle.

(a) circumspect (b) circumference (c) circumpherence (d) circumvent

The full form of USB is _________.

(a) Universal Serial Bus (b) University Science Branch (c) United

Soviet Bank (d) University Serial Bus

A line is called ______________ to another if they make a 90 angle.

(a) parallel (b) perpendicular (c) linear (d) diverse

If I had a lot of money, I _____________ around the world.

(a) would have travelled (b) will travel (c) would travel (d) had travelled

If I ________________ to bed early, I would have caught the train.

(a) will go (b) have gone (c) would gone (d) had gone

When I called Mala, she was ________ the bus.

(a) in (b) into (c) on (d) over

There are total ___________ vowel sounds in English language.

(a) 05 (b) 20 (c) 24 (d) 26

Q.2 (a) Explain the process of communication with the help of its model. 03

(b)

(c)

‘Communication is the backbone of any organization’ – Justify the statement.

Elaborate the terms ‘Kinesics’ and ‘Proxemics’. Give examples.

Write a note on any three barriers to effective communication. Give

appropriate examples.

04

07

Q.3 (a) What is the importance of interaction among the presenter and audience

during a presentation?

03

(b)

(c)

Mention five commonly faced problems by presenters while giving a

presentation. Give examples.

You are supposed to deliver a presentation on role of youth in nation’s

development. Prepare an outline of the presentation.

04

07

Q.4 (a) Differentiate between hearing and listening. 03

(b)

(c)

Write a note on three barriers to effective listening. Offer your suggestions for

removing those barriers.

Write a note on skimming and scanning techniques of reading. Give examples.

04

07

Q.5 (a) As a student career development coordinator of your college, draft an email to

invite HR Manager, Acer India, to deliver a talk to the students of Information

Technology.

03

(b)

(c)

Write a paragraph (in 100 words) on importance of communication for

engineers.

Justify the importance of proper body language and effective PowerPoint for

04

07

delivering an effective presentation.

Q.6 (a) Draft a 100-word report on a technical festival hosted by your college. . 03

(b)

(c)

As an HR Manager of HRS Ltd., write a letter to the editor of Times of India

daily to inquire about the procedure and rates of publishing recruitment related

advertisements in the newspaper.

Complete the following story:

One beautiful spring morning, a merchant loaded his donkey with bags of salt

to go to the market in order to sell them. The merchant and his donkey were

walking along together. They had not walked far when they reached a river on

the road. Unfortunately, the donkey slipped and fell into the river and noticed

that the bags of salt loaded on his back became lighter…

04

07

Q.7 (a) What personal choices does the poem ‘The Road Not Taken’ remind you of? 03

(b)

(c)

In reference to Ruskin Bond's story 'The Eyes Are not Here', what is the

explanation of the saying 'Disability does not mean disabled'?

Write notes on the themes of the poems ‘The Road Not Taken’ and ‘Goodbye

Party for Miss Pushpa T S’ in 50 words each.

04

07

***********

1/2

Seat No.: ________ Enrolment No._______

GUJARAT TECHNOLOGICAL UNIVERSITY BE - SEMESTER– 1

st / 2

nd • EXAMINATION – SUMMER • 2014

Subject Code: 2110002 Date: 12-06-2014


Time: 02:30 pm - 05:00 pm Total Marks: 70 Instructions:

1. Question No. 1 is compulsory. Attempt any four out of remaining six questions.



Q.1 Objective Question (MCQ)

(a) Select the correct answer from the given options in the brackets. 07

1. Amitabh informed me that he ______ (will/would/can) visit me very soon.

2. ____ (A/An/The) needy should be helped by us.

3. I always agree ____ (with/to) you but today I don‟t agree ____ (with/to) your idea.

4. Shahid has been working here _____ (since/for/from) many years.

5. Sachin ______ (was batting/is batting/batted) when we entered the stadium.

6. One of the educated leaders ______ (are/were/was) Maulana Abdul Kalam Azad.

7. ____ (/z/, /j/, /dz/) sound is present in the word „reason‟.

(b) Do as directed. 07

1. Change the voice. (Change the voice.)

2. (a) bridge course, (b) bridge coarse, (c) brige course. (Select the correct spelling.)

3. Which witch _______ which watch now? (Use proper form of the verb „to watch‟).

4. Give phonetic transcription of the word „church‟.

5. Don‟t disturb him while _________ (Complete the sentence with a clause using „to

study‟.)

6. If I _____ a bird, I would fly. (Use proper form of the verb „to be‟.)

7. Shahrukh will follow all the instructions carefully. (Add a question tag.)

Q.2 (a) Enlist the components of non-verbal communication. Discuss any two of them in

detail. 07

(b) Your friend is going to make presentation on „paralinguistics‟ in a workshop. To

help your friend, write its content outline and your tips for making it effective. 07

Q.3 (a) “Man‟s inability to communicate is a result of his failure to listen effectively.”

Keeping this statement in mind, discuss in detail, the traits of a good listener. 07

(b) Explain, in detail, scanning and skimming as reading techniques. 07

Q.4 (a) „Before you teach John, you should learn John.‟ Why is knowing audience and

locale important for planning a presentation? 07

(b) Complete the following story and give appropriate title to it.

Once upon a time, a girl lived in a small village. One day she decided to visit her

grandma in the village crossing the jungle. She started her journey alone in the

morning. When she reached the middle of the jungle, she heard a big roar. She was

frightened but she was very brave and intelligent. Before her, there stood a giant

strange creature…..

07

2/2

Q.5 (a) Write a detailed note on types of listening. 07

(b) Your company decides to establish a plant in Vatva, Ahmedabad. You, as an

engineer, are supposed to submit the report stating all possibilities and requirements

for such. Write a report.

07

Q.6 (a) Write a paragraph on „Paperless World‟. 07

(b) What picture of the speaker is created in the poem „Goodbye Party for Miss Pushpa

T S‟? 07

Q.7 (a) Amazo Engineering Solutions, Ayyappa Road, Chennai needs assistant engineers

from all branches for its various projects across the country. Draft an application for

the same stating your desirable place to work, education details etc.

07

(b) Give reasons for Pitcher‟s surprise when Harvey Maxwell entered the office with

his secretary. 07

*************

1/2


GUJARAT TECHNOLOGICAL UNIVERSITY BE - SEMESTER– 1

st / 2

nd EXAMINATION (New Syllabus) – WINTER 2013

Subject Code: 2110002 Date: 19-12-2013


Time: 10:30 am – 01:00 pm Total Marks: 70 Instructions:

1. Question No. 1 is compulsory. Attempt any four out of remaining six questions.



Q.1 Objective Questions

(a) Fill in the blanks. 07

1. One of my sisters (is, are) going on a trip to France.

2. All of the CDs, even the scratched one, (is, are) in this case.

3. One of the students said, "(a/an/the) professor is late today."

4. (a/an/the) apple a day keeps the doctor away.

5. The dog jumped (into/onto) the lake.

6. I walk (to/towards) the amusement park.

7. Thousands of people (see) the art exhibit by the time it closes.

07

(b) Do as directed.

1. One student keeps repeating what __________________. (use present perfect

tense and complete the sentence)

2. The book is being read by most of the class. (Change it to active voice)

3. We made mistakes. (change it to passive voice)

4. Do you have (some/any) food? ( use appropriate adjective)

5. When Jim studied in the Sweet Shop for his chemistry quiz, it was very very noisy.

( find out dependent clause)

6. Custom of having many wives is called________(monogamy, polygamy, bigamy)

7. A social system in which the father is the head of the family is called________

(matriarchy, patriarchy)

Q.2 (a) What is communication? Discuss the process of communication in detail. 07

(b) “You cannot not communicate…you communicate just by being.” Explain the

statement in light of ‘kinesics’. 07

Q.3 (a) Why is it important to define the purpose of presentation? Discuss the importance

of ‘audience’ and ‘locale’ while making a presentation. 07

(b) How “Listening” is different from “Hearing”? Explain in brief, the types of

Listening. 07

Q.4 (a) Discuss in detail the Skimming and Scanning techniques to develop reading

comprehension skills. 07

(b) Read the following passage carefully and answer the questions that follow it.

For centuries, people have been playing kicking games with a ball. The game of

soccer developed from some of these early games. The English probably gave

soccer its name and its first set of rules. In European countries, soccer is called

football or association football. Some people believe that the name "soccer" came

07

2/2

from "assoc.," an abbreviation for the word association. Others believe that the

name came from the high socks that the players wear.

Organized soccer games began in 1863. In soccer, two teams of eleven players try

to kick or head the ball into their opponents’ goal. The goalie, who tries to keep the

ball out of the goal, is the only player on the field who is allowed to touch the ball

with his or her hands. The other players must use their feet, heads, and bodies to

control the ball. Every four years, soccer teams around the world compete for the

World Cup. The World Cup competition started in 1930.

Brazil is the home of many great soccer players, including the most famous player

of all, Pelé. With his fast footwork, dazzling speed, and great scoring ability, Pelé

played for many years in Brazil and then later in New York. During his 22 years in

soccer, he scored 1,281 goals and held every major record for the sport.

Questions:

1. How did football come to be known as soccer? (1)

2. Who is the only player in the game who can touch the ball with hands? (1)

3. Who is Pele and why is he so famous? (1)

4. Write a brief summary of the passage using only the most important details. (2)

5. Is the author’s purpose in writing this article to entertain the reader, inform the

reader, or both? Use details from the article to support your answer. (2)

Q.5 (a) Complete the following story and give appropriate title to it.

Once, in the land of fairies and trolls and other such creatures, there reigned a sweet

and beautiful princess. She was loved by all, trusted and respected. Her physical

beauty seemed to radiate from her smile, through her word, and into the ears of her

followers. All was well in the kingdom that is until something changed. The

princess mysteriously fell dreadfully ill…

07

(b) Write paragraph on : An IPL cricket Match you enjoyed. 07

Q.6 (a) As a student of engineering, you want to purchase a laptop for your personal use.

Write a letter of inquiry asking prices, configuration, discount, and mode of

payment, terms and conditions to The Sony Electronics, Bangalore.

07

(b) Micromax co. Ltd, Mumbai wants to establish a new plant near Sanand, Gujarat. As

a consultant engineer, write a feasibility report on establishing a factory in Sanand,

Gujarat.

07

Q.7 (a) Comment on the significance of the title “Eyes are Not Here” by Ruskin Bond. 07

(b) Write appreciation of the poem “The Road not taken” by Robert Frost. 07

*********


GUJARAT TECHNOLOGICAL UNIVERSITY BE - SEMESTER– 1st / 2nd • EXAMINATION – SUMMER 2013

Subject Code: 110002 Date: 07-06-2013 Subject Name: Communication Skills Time: 02:30 pm – 05:00 pm Total Marks: 70 Instructions:

1. Attempt any five questions. 2. Make suitable assumptions wherever necessary. 3. Figures to the right indicate full marks.

Q.1 (a) Explain the characteristics of language. 4 (b) Discuss the levels of communication. 5 (c) What is noise? Elaborate interpersonal barriers. 5

Q.2 (a) Give some tips for effective listening. 4 (b) Explain any one mode of delivery for presentation. 5 (c) Write guidelines to make effective use of visual aids. 5

Q.3 (a) Write a note on the types of questions generally asked in an interview. 4 (b) Discuss various types of interviews. 5 (c) Which are the evaluation components for a group discussion as a part of a

selection process? 5

Q.4 (a) What is a technical proposal? Make a list of the components of a technical proposal.

4

(b) Write a paragraph on any one : (1) Pollution (2) Internet (3) Importance of English 5 (c) Elaborate the techniques for paragraph development. 5

Q.5 (a) Enlist the purposes of reading. 4 (b) As a Purchase Manager of Shreya Computers, 11- Kalyan Chambers, M.G. Road,

Ahmedabad, write a complaint letter to the Sales Manager of Hindustan Computers Limited, 140 M.G. Road, Banglore asking for repair, replacement or compensation as five out of fifty computers of your last consignment are received in damaged condition.

5

(c) Discuss any two techniques for good reading comprehension. 5

Q. 6 (a) Write a note on the characteristics of a good report. 4 (b) What is a technical description? Explain the steps for describing an object. 5 (c) Dresswala Garments wants to open a new branch in Surat for all age groups,

ranging from formals to casuals. As a Sales Manager of the company, prepare a report on the set-up of the new showroom.

5

Q.7 (a) You are an engineer serving various companies for ten years. Prepare a chronological resume for yourself.

5

(b) Do as directed : 1. Think positive. (Change the voice) 2. The teacher, along with her students,_______the experiment. (start, starts) 3. Your application_______yet. (not + receive) 4. If you work systematically, you will not face troubles. (Use ‘Unless’) 5. I go to college______foot. (Use a preposition)

5

(c) Use the following words in the sentences so that meaning of each can be understood clearly: 1. Pray – Prey 2. Sight – Site 3. Bat – Bat 4. Band - Band

4

***************

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GUJARAT TECHNOLOGICAL UNIVERSITY - mytoolbag.inmytoolbag.in/media/GTUPAPERS/1/2/FIRSTYEAR/CS.pdf · Enriching Language through Literature ... x Goodbye Party for Miss Pushpa T S by