H

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Agenda - 8:30 am Aptos roomTeam and Planning Meeting

Schedule for Monday and Tuesday Review

– Vision– Mission– Goals– Values

Discuss HP's planning techniques Review Plans and Hoshin ISO 9000 - our template to planning Open Discussion End by 10:29 am

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Palo Alto Campus

Facilities Management Group

FY 94 Planning & Team

Workshop - December 1, 1993

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Vision Statement - New Organization

A team of individual creative thinking people working together in a manner where processes are defined and flow charted with measurement data being collected and analyzed. The data is being used to solve complexities without finger pointing and hard feelings being present.

The environment is clean and well kept with many happy customers being in and around the department personnel.

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Mission Statement Business

Provide leadership in innovating and managing our processes and services to be cost-effective, of the highest quality and optimum customer satisfaction to supported entities. Should be aligned with HP Real Estate organization and utilize best practices.

PeopleProvide a working environment that promotes and recognizes our individual and team contributions in a manner that the results of employee development are noticeable. Benefits should be balanced for both the employee and the company.

STRATEGIC DIRECTION--FY '91/'92

R E A LE S T A T EC O R P O R A T E Site Facilities

Previously started Tasks "Put Forth" the

Safety Issues Intent of all guidelines and laws.

Accomplishments

Productivity

Costs

reviews with specific focus on high dollar

Capital Assets

Computer Assets

Quality and productivity improvement.

- Identify key programs and

burst of energy to complete them.

- Assure ourselves that we meet the

- Make successes visible, true communication.

- Are we helping our people be productive.

- More training on Targeting system, Monthly

- Put in place Barcode and data base tools.

- Increase utilization of tools to support

controllable costs.

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Strategic Goals FY94

Break through in customer satisfaction Positioned to assume more in region Unload each manager to allow development

Provide skills training at all levels Assure all Business Fundamentals are in control

Play "catch-up" over the next 12 months

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Tasks and Expenses

PRIORITIES

0 Safety related issue1 Emotional issue - delayed item2 Asset protection - return usable space3 Reduce expense levels4 Process and/or work environment - productivity5 Image related - public relations - helping others

REALESTATECORPORATE Site Facilities

Mission

Statement

Strategy

Statements

BrainstormPriorities

Tactical

Statements

Tactical

Plans

Detailed

Task Plans

Schedules

Measure

Status

Ok ? Revise

Plan

Complete

NO

YES

NO

TACTICAL PLAN FLOWCHART

Quality Results -

Budget

On Schedule/On Budget !

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Shared Value - SummaryFlexibilityCommunicationQualityTrustPeopleToolsSkillsEnvironment

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Flexibility

Desire Willingness

SkillChange what you are doing quickly by re-pritorization with a plan

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Communication Open Honest Everyone participates Free to express w/o criticism Use the how method Timely Share plans No surprises Listening No rumors

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Quality

Lasts long time - holds upNo reworkNo wasteImproves overtimeConsistencyNeat and cleanMeets customer's needs

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Trust How do we get it ? - Earn it ! Do it right over time

–Meets customer's specifications–Timely–Meet commitments–Take ownership - more than just your job–Follow-up

Approachable Understanding of others

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People

RespectRecognizeRewordDevelopSupportTrain

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Skills

Appropriate for the job

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Environment Where - its home How it looks Feel

–Lighting–Temperature–Fresh air

Secure Clean