HANDLING CONFLICT

1. Use “I” statements

2. Be assertive, not aggressive

3. Speak calmly, coolly and rationally

4. Avoid blaming

5. Create an atmosphere of healing

6. Be willing to forgive

7. Be willing to forget

8. Be honest

9. Focus on feelings rather than on content

10. Show respect for yourself and for others

11. Be willing to apologize or admit a mistake

12. Be willing to compromise