Gale Mote gave this presentation at Metro North Rotary in April 2013. It's published here with her permission. http://galemoteassociates.com/
1. Happiness is a Work Ethic!Metro North RotaryApril 11, 2013
2. Tony Hsieh, CEO, Zappos Businesses often forget about the culture, and ultimately, they suffer for it because you cannot deliver good service from unhappy employees! 3. Delivering Happiness 4. Zappos Core Values Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships WithCommunication Build a Positive Team and Family Spirit Do More With Less Be Passionate and Determined Be Humble 5. Happiness Defined Experienceofpositive emotions:Pleasure combinedwith deeper feelingsof meaning andpurpose. Implies apositive mood in thepresent and apositive outlook for 6. Benefits of Being Happy atWork Higher productivity Fewer workmans Produce highercomp claimssales Lower healthcare Better leaders$$ Higher Improveperformance communicationratings Better teamwork Higher pay Improved creativity More job security and innovation Less absenteeism Increased Reduced turnoverresilience andadaptability 7. The Happiness AdvantageShawn Achor Happiness fuelssuccess not vice versa A brain primed to bepositive outperforms abrain that is negative orstressed Overcome the tetriseffect Respect for mirrorneurons 8. Destructive Manager HabitsMarshall Goldsmith, What Got You Here Wont Get You There Making destructive comments Starting with no, but, andhowever Making excuses Not listening Not apologizing Claiming credit they dont deserve Excessive need to win, be right,have the last word, etc. 9. Top 5 Amygdala Triggers in theWorkplace1.Condescension and lack ofrespect2.Being treated unfairly3.Being unappreciated4.Feeling that you are not beinglistened to or heard5.Being held to unrealisticdeadlines 10. The Three Signs of a Miserable JobPatrick Lencioni, 2007 Anonymity People cannot be fulfilled in their work ifthey are not known. Irrelevance Everyone needs to know that their jobmatters, to someone. Immeasurement People need to be able to gauge their ownprogress and level of contribution forthemselves. 11. 1. Do I know what is expected 7.At work, do my opinions of me at work? seem to count?2. Do I have the equipment8.Does the mission or and material I need to dopurpose of the company my work right? make me feel my work is3. At work, do I have animportant? opportunity to do what I do9.Are my co-workers best every day?committed to doing4. In the last seven days, have quality work? I received recognition or10. Do I have a best friend at praise for good work?work?5. Does my supervisor or11. In the last six months, someone at work seem tohave I talked with care about me as a person? someone about my6. Is there someone at work progress? who encourages my12. This last year, have I had development? opportunities at work tolearn and to grow? First, Break All the Rules Marcus Buckingham and Curt Coffman 12. Maya Angelou People will forget what you said. They will forget what you did. They will never forget how you made them feel. 13. How to Train the Brain to be More Positive Gratitude Exercise Reduce Multi-Tasking Conscious acts ofkindness Focus on strengths Admit mistakes and beforgiving Reframe 14. In Conclusion. Happiness is a choice. Every single businessoutcome is actuallypredicted by our level ofpositivity. Optimism drivesopportunity!