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© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Happy Customers, Happy You!
Key Topic – 4130
USDA Professional Standards
Key Area 4100
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Why is Customer Service
Important?
• Participation
• Revenue
• Customer
satisfaction
• Staff morale
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Target Your Market
CUSTOMER
APPROVAL
KEY TO SUCCESS
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Customer Service Excellence
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
CUSTOMERS
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
WHAT ARE YOUR THOUGHTS?
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Complete the sentence…
It’s almost lunch
time…here comes the
___________!
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
CUSTOMER SERVICE
You never get a
SECOND Chance
to make a FIRST
impression!
Customers want…
Potential
Customers
Loyal
Customers
Sometimes
Customers
Does not
participate
Daily
Participant
Sometimes participates
Food Nutrition Services
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Enhancing
Customer Service
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
1. Greet Your Customers!
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
2. Say Please & Thank You
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
3. Get to KNOW your Customers
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
4. Ask for Feedback!
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
View Your Services…
…from the
eyes of
your
customers
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
If it’s to be, it’s up to ME!
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Thought for Every Day…
A customer is the most important visitor on
our premises, he is not dependent on us. We
are dependent on him.
He is not an interruption in our work. He is the
purpose of it.
He is not an outsider in our business. He is
part of it.
We are not doing him a favor by serving him.
He is doing us a favor by giving us an
opportunity to do so.
--Mahatma Gandhi
© COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION – #ANC16 – SAN ANTONIO, TEXAS
Questions?
Thank you!
Looking for More Training?
Find our On-Demand trainings in The Alliance Training Center
by scanning the QR code below or by navigating to healthiergeneration.org/training _center/
Jill R. Turley, MS, RD/LD, SNS
National Nutrition Advisor
Carol Chong, MA, RD, LD/N
National Nutrition Advisor