HarborHouseBuyers–IncomingCallScriptGreetingandIntroHello,thanksforcallingHarborHomeBuyers!Thisis________-howcanIhelpyoutoday?

I’mthinkingaboutselling/justwonderingaboutthisservice/etcGreat!I’mhappytochatwithyouabit.AndwhoamIspeakingwith?____________Asyouprobablyknow,we’realocalcompanyouthereinGraysHabor,Washingtonandarelookingtopurchaseanotherpropertyinthenextmonthorsooner.DoyoumindifIaskyouafewquestionsaboutthepropertyyouwanttosell?Doesthatsoundgoodtoyou?

SureInterviewQuestionsOkay,great.FirstquestionIhaveis–where’sthishouselocated?

It’sin______(town)Andisitinprettygreatshaperightnow?

No…it’skindarough.Noproblem,noproblem.Webuyhousesthatare_____allthetime.Althoughwecan’tbuyeveryhome,wedotrytoworktogetherwiththesellertofindsomethingthatworksforbothparties.Ifwefindwe’reaperfectmatch,thenwecanmoveforward,ifnot-noharmnofoul.Doesallofthatsoundokaywithyou?

YesOkayperfect.I’dliketoaskyouafewmorequestionsabouttheproperty.First,whyareyoulookingtosell?

Because…blahblahblah…Well,Icantotallyunderstandthat!IthinkI’dwanttosellprettyquickifIwereinyourshoes.ButbeforeIscheduleatimetocomeoutandlook,canIaskafewmorequestions?

Sure…Okay–what’stheaddressofthehouse?__________________________________Isthathomevacantordoessomeonecurrentlylivethere?_________________Isthehouselistedwitharealestateagent?

Andhowmanybedroomsandbathroomsdoesthepropertyhave?_________________Isthereagarage?(Ifso,howbig?)________________Doyouhaveaguessonhowmanysquarefeetthepropertyis?_________________Andlet’stalkabitmoreaboutthecondition.Youmentionedearlier…._______…socanyoutellmemoreaboutthat?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Okay,noproblem.AsIsaid,welovebuyingpropertiesthatwecanfixupreallyrestorethemtothewaytheyoriginallylooked.We’rekindarehabaddicts!Doyouhaveanestimateonhowmuchitwouldcostacontractortofixitallup?____________Andhowmuchareyouaskingfortheproperty?_________________Okay,letmejotthatdownhere.Now,ifwecouldpay100%allcashforthepropertyandcloseinjustacoupleweeks,andpayalltheclosingcosts-whatisthelowestyouwouldtake?_______________.Haveyouhadmanypeopleofferingonthepropertyatthispoint?_________________Howsoonareyoulookingtosell?Sixmonths?Sixweeks?Sixdays?Somewhereinbetween?_________________Okgreatgreat,IalmostgoteverythingIneedhere.Justacouplemorethings.First–istherecurrentlyamortgageontheproperty?______________________Ifso,howmuchisthebalance?______________________Arethereanyotherliensontheproperty,likea2ndmortgage,acontractor’slien,orahomeequitylineofcreditattachedtothehouse?______________________Ifso,howmuchisthebalanceonthose?______________________Andarethetaxesallcurrentorwouldweneedtocatchthoseup?___________________It’snotabigdeal,butareyouinforeclosurerightnow,byanychance?_______________Okaygreat.POSITIVE:Okaygreat!IthinkIhaveeverythingIneedhere.ThenextstepisI’dlovetocomeoutandtakealookattheproperty.Whenisagoodtimeforustogettogether?______________________.

Okaygreat-andonefinalthing–IneedtomakesurethatwhenI’mthere,thechiefdecisionmakerispresentsoIcancometoanagreementtobuyyourproperty.Willallofthedecisionmakersbeatthemeeting?(Ifnot…scheduleatimethatyoucan.)NEGATIVE:Okay,great!IthinkIhaveeverythingIneedhere.I’mgoingtoreviewthiswithmypartnershereandwe’lltalkaboutwhatoptionswehave.I’llalsotrytodrivebyandcheckoutthepropertyfromtheoutsidebeforeIbugyoutogetinside.IsitalrightifIgiveyouacallbackinafewdays?_____________***BrandonneedtofinishClose:I’llseeyouondayattime.

Okay,thanksbye.Thanks!Haveagreatday.

-------------ForInternalUseOnly-------------HarborHomeBuyers–IncomingCallScript–IntakeSheet

Address:_____________________________________(you’llgetthislater.)

Nameofcaller:___________________

Town/Area:___________________

GeneralCondition:PoorFairGoodGreat(circleone)

Whyaretheylookingtosell?_____________________________________________________

Address_____________________________________________________

Vacant?YesNo

Isthehouselistedwitharealestateagent?Bedrooms:___________________Bathrooms:___________________Garage:___________________SqFtEstimate:___________________

ActualSquareFeet(county):___________________

Condition:_____________________________________________________________________________________

_____________________________________________________________

Theirestimateoncostofrepairsneeded:___________________

AskingPrice:___________________

LowerAskingPrice:___________________

ManyOffers?____________________________________________________________

WhenLookingtosell?

IsthereaMortgage?YesNo

IfYes,balance:_________________

2ndMortgageorLiens?YesNo

IfYes,balance:_________________

TaxesCurrent?YesNo

IfNo,balance:_________________(alwaysconfirmthiswithcounty)

Foreclosure?YesNoIfYes,status?______________________________________________

AppointmentSet?YesNoIfyes:Date/TimeofAppointment:______________________

EnterinalldateintotheCRM.Ifappointmentset,entertheappointmentdate/timeintocalendarandsetareminderforyourselftoshowup.