HARNESS CARE PATIENT SURVEY REPORT

© Alpha Primary Care Ltd Page 1 of 36

Harness Survey Report 2014v3-f

HARNESS CARE

PATIENT SURVEY REPORT

APC PATIENT QUESTIONNAIRE NOVEMBER 2014

& GP PATIENT SURVEY DATA JULY –SEPT 2014

BENCHMARKING DATA REPORT

© Alpha Primary Care Ltd Page 2 of 36 Harness Survey Report 2014v3-f

Report Summary:

In November/December 2014 APC undertook a patient survey for the Harness Care network of practices. The purpose was to gather direct patient input and feedback on the current access systems across the Harness Care group. The patient questionnaire format and questions were agreed based on discussions with Harness Care and through APC workshops. The average for all the Harness practices who completed the survey was calculated and this was then used to benchmark the individual practices. This is shown as a gold bar on each graph where applicable. The data from the practices is compared with this Harness benchmark and some specific (anonymised) APC practice data from London, the Midlands and North East included as a comparator for Harness Care.

Figure 1: No of Completed Questionnaires per practice

ALane , 84Aksyr, 89

Harn Wemb., 80

BMC, 114

BRS, 60

CEMC, 140

FMC, 34Harn Harls., 25

Harn Harr., 62

Oxgate , 77Park Rd, 24Pearl, 35RPMC, 51St Pk, 60

The Surgery, 57

WLS, 75

WTFD, 138

CLane , 34

Harness Benchmark, 69

PRCT A, 103

PRCT B, 155

PRCT C, 101

COMPLETED QUESTIONNAIRES PER PRACTICE


APC also reviewed the National GP Patient Survey (GPPS) data for the period June to September 2014 (published January 2015), and used this data to complement the APC data.

The graphs which follow show the survey results for Lincoln Road, North Street, for the APC benchmark and for sample practices to act as a comparator.

All the questions below are from the APC patient questionnaire unless the question is preceded by “GPPS” – which means that the data and the chart are derived from the National Patient survey.

Figure 2 below: Practice List sizes

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16000

ALane Aksyr HarnWemb.

BMC BRS CEMC FMC HarnHarls.

HarnHarr.

Oxgate Park Rd Pearl RPMC St Pk TheSurgery

WLS WTFD Harness

Benchmark

PRCT A PRCT B PRCT C

Practice 3527 5959 8263 8998 5517 7903 8133 2458 5402 6413 2130 3885 3520 4649 4462 7541 11658 5939 10872 14995 9885

Practice List Sizes


A. FRIENDS & FAMILY:

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20.0%

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60.0%

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120.0%



HarnHarr.


WLS WTFD CLane Harness

Benchmark


Don't Know 2.4% 0.0% 2.5% 3.4% 3.4% 3.6% 2.9% 4.0% 0.0% 2.6% 0.0% 2.9% 0.0% 8.5% 1.7% 4.0% 2.9% 0.0% 2.5% 2.9% 1.9% 0.0%

Extremely Unlikely 0.0% 1.2% 0.0% 4.2% 1.7% 5.7% 0.0% 0.0% 1.6% 1.3% 8.3% 2.9% 0.0% 5.1% 0.0% 0.0% 0.0% 0.0% 1.8% 3.9% 0.0% 0.0%

Unlikely 0.0% 8.4% 5.1% 5.9% 3.4% 12.1% 5.9% 24.0% 9.7% 1.3% 4.2% 0.0% 0.0% 5.1% 1.7% 2.7% 0.7% 0.0% 5.0% 1.9% 3.1% 0.0%

Neither Likely nor Unlikely 3.6% 8.4% 10.1% 11.8% 11.9% 4.3% 11.8% 28.0% 8.1% 3.9% 8.3% 5.7% 2.0% 3.4% 0.0% 4.0% 7.2% 0.0% 7.4% 10.7% 4.9% 3.2%

Likely 31.0% 41.0% 48.1% 44.5% 47.5% 48.6% 47.1% 36.0% 56.5% 26.0% 50.0% 20.0% 50.0% 47.5% 34.5% 53.3% 53.6% 47.1% 43.4% 42.7% 38.3% 39.8%

Extremely Likely 63.1% 41.0% 34.2% 30.3% 32.2% 25.7% 32.4% 8.0% 24.2% 64.9% 29.2% 68.6% 48.0% 30.5% 62.1% 36.0% 35.5% 52.9% 39.9% 37.9% 51.9% 57.0%

Friends & Family Question - How Likely are you to recommend our GP practice to friends and family if they need similar care or treatment


B. MAKING APPOINTMENTS:

Figure 3 below: Q1:

“How do you normally book your appointments to see a doctor or nurse at the surgery?”

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ALane AksyrHarn

Wemb.BMC BRS CEMC FMC

HarnHarls.

HarnHarr.

Oxgate Park Rd Pearl RPMC St PkThe

SurgeryWLS WTFD

HarnessBenchm

arkPRCT A PRCT B PRCT C

Series1 59.6% 59.8% 77.4% 60.8% 70.3% 84.5% 78.9% 75.9% 78.7% 78.2% 75.0% 78.9% 88.7% 37.9% 74.2% 73.8% 83.6% 72.7% 83% 81% 74%

Q1 - % Appointments made by phone


Figure 4 below: Q1b “If internet booking was available would you use this “. Chart shows the people who said “yes”

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ALane AksyrHarn


HarnHarls.

HarnHarr.


SurgeryWLS WTFD

HarnessBenchm


Series1 83.3% 70.6% 76.0% 15.7% 64.9% 0.0% 60.0% 100.0% 82.4% 56.3% 46.7% 66.7% 88.9% 59.4% 63.2% 66.1% 67.7% 62.8% 59% 57% 57%

Q 1b - % Who would use internet if more available


Figure 5 below: Q2

“ Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next 2 weekdays that the surgery was open”

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ALane AksyrHarn


HarnHarls.

HarnHarr.


SurgeryWLS WTFD

HarnessBenchm


Series1 90.0% 46.8% 60.9% 54.0% 48.1% 56.5% 64.7% 25.0% 61.0% 70.0% 52.4% 66.7% 74.5% 54.5% 75.4% 45.5% 72.4% 59.9% 73% 77% 77%

Q2 - % Who were able to see a doctor on the same day or in the next 2 weekdays


Figure 6 below: GPPS – Q3

“Generally, how easy is it to get through to someone at your GP surgery on the phone”

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ALane AksyrHarn


HarnHarls.

HarnHarr.


SurgeryWLS WTFD

HarnessBenchm


Series1 89% 61% 67% 64% 68% 41.0% 45% 49% 50% 60% 40% 70% 88% 21% 84% 71% 65% 62.1% 51% 76% 65%

Q3 - GPPS - % Who say it is Very or Fairly Easy to get through to someone on the phone


Figure 7 below: Q6

“How many times would you say you visit your GP per year”

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ALane AksyrHarn


HarnHarls.

HarnHarr.


SurgeryWLS WTFD

HarnessBenchm


>10 times 24.1% 12.5% 15.3% 16.7% 32.1% 25.4% 20.0% 4.0% 19.4% 19.5% 33.3% 20.0% 22.0% 14.0% 18.5% 10.8% 15.3% 19.0% 21% 14% 29%

7 - 9 times 26.5% 13.8% 22.2% 17.6% 25.0% 15.4% 28.6% 16.0% 17.7% 15.6% 25.0% 14.3% 20.0% 17.5% 18.5% 18.9% 20.4% 19.6% 15% 7% 20%

4 - 6 times 22.9% 36.3% 40.3% 38.9% 19.6% 28.5% 28.6% 44.0% 38.7% 33.8% 29.2% 40.0% 30.0% 36.8% 37.0% 39.2% 30.7% 33.8% 31% 36% 23%

1-3 times 26.5% 37.5% 22.2% 26.9% 23.2% 30.8% 22.9% 36.0% 24.2% 31.2% 12.5% 25.7% 28.0% 31.6% 25.9% 31.1% 33.6% 27.6% 33% 43% 29%

Q6 - How many times would you say you visit your GP per year


Figure 8 below: Q19 “How many times would you say you visit your nurse per year”

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ALane AksyrHarn


HarnHarls.

HarnHarr.


SurgeryWLS WTFD

HarnessBenchm


>10 times 6.1% 1.4% 3.5% 5.7% 4.2% 6.7% 0.0% 0.0% 7.5% 5.3% 10.0% 3.6% 2.5% 3.9% 8.9% 0.0% 2.8% 4.2% 7% 2% 10%

7-9 times 6.1% 4.1% 5.3% 10.2% 10.4% 5.9% 16.1% 12.0% 0.0% 8.0% 10.0% 3.6% 10.0% 7.8% 3.6% 1.8% 1.9% 6.9% 11% 4% 11%

4-6 times 20.7% 14.9% 36.8% 20.5% 18.8% 23.5% 16.1% 20.0% 20.8% 21.3% 0.0% 21.4% 15.0% 21.6% 28.6% 14.5% 12.0% 19.2% 21% 15% 21%

1-3 times 67.1% 79.7% 54.4% 63.6% 66.7% 63.9% 67.7% 68.0% 71.7% 65.3% 80.0% 71.4% 72.5% 66.7% 58.9% 83.6% 83.3% 69.7% 61% 79% 58%

Q19 - How many times would you say you visit your nurse per year


Figure 9 below: GPPS – Q14 “How long after initially contacting the surgery did you actually see or speak to them” (Response below is for same day – data was not available for some practices)

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HarnHarr.


WLS WTFD Harness

Benchmark


Series1 48% 0% 23% 35% 23% 0% 46% 0% 25% 42% 0% 0% 0% 0% 31% 15% 39% 19.5% 62% 37% 25%

GPPS - Q14 - % who got to see or speak with a GP or nurse on the same day as they called - % for same day.


Figure 10 below: GPPS – Q18 “Overall how would you describe your experience of making an appointment?”

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HarnHarr.


WLS WTFD Harness

Benchmark


Series1 81% 69% 67% 71% 62% 51% 36% 0% 35% 66% 76% 65% 86% 25% 79% 62% 64% 60.3% 61% 82% 70%

GPPS - Q18 - Overall rating of experience of making appointments -total of very or fairly good



“How helpful do you find the receptionists at your GP surgery”

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HarnHarr.


WLS WTFD HarnessBenchmark


Series1 93% 80% 77% 85% 76% 85% 73% 91% 65% 85% 64% 81% 95% 81% 96% 88% 86% 82.9% 82% 82% 87%

GPPS Q4 "Are the receptionists helpful" - total of Very or Fairly Helpful


C. PREFERRED GP:

Figure 12 below: Q3 “Is there a particular doctor you prefer to see at the surgery?”

40.0%

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HarnHarr.




Series1 58.3% 68.8% 47.3% 62.7% 78.3% 52.6% 61.8% 56.0% 50.8% 65.8% 63.6% 68.6% 69.4% 70.2% 75.4% 67.1% 65.2% 63.7% 66% 65% 66%

Q3 - % who have a preferred GP


Figure 13 below: Q4

“How easy is it to see the doctor you prefer to see at the practice?”

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HarnHarr.


WLS WTFD Harness

Benchmark


Very Difficult 0.0% 10.0% 2.8% 23.1% 12.3% 21.4% 3.1% 8.0% 8.6% 4.1% 21.7% 0.0% 2.1% 14.0% 5.7% 5.6% 6.1% 8.7% 8% 4% 6%

Difficult 8.4% 21.3% 33.3% 39.8% 24.6% 31.3% 18.8% 52.0% 50.0% 21.9% 21.7% 2.8% 20.8% 33.3% 9.4% 33.8% 37.4% 27.1% 27% 19% 35%

Q4 - % Difficult/Very difficult to see preferred GP


Figure 14 below: Q5

“How often do you see the doctor you prefer to see at the practice?”

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HarnHarr.


WLS WTFD Harness

Benchmark


A Lot of the Time 19.3% 10.1% 13.6% 16.5% 23.1% 14.5% 17.1% 16.0% 10.0% 29.2% 13.6% 27.3% 22.9% 19.6% 34.6% 27.1% 28.9% 20.2% 25% 23% 21%

Always or Almost Always 60.2% 39.2% 9.1% 20.4% 26.9% 12.2% 31.4% 4.0% 10.0% 30.6% 22.7% 45.5% 20.8% 23.2% 19.2% 28.6% 25.8% 25.3% 24% 39% 34%

Q5 - % who see preferred GP always/almost always or a lot of the time


Figure 15 below: Q7

“If you ring the surgery looking to see a GP within the next 2 days and your preferred GP is not available would you ….”

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5.0%

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HarnHarr.


WLS WTFD Harness

Benchmark


Series1 8.0% 18.8% 23.6% 18.0% 22.0% 15.1% 22.9% 8.0% 20.3% 13.2% 12.5% 11.8% 20.0% 25.4% 16.1% 9.3% 18.2% 16.7% 7% 13% 9%

Q7 - % who double book when preferred GP unavailable within 2 days



“Last time you wanted to see or speak to a GP or nurse from your GP surgery, what did you want to do…?”

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HarnHarr.


WLS WTFD Harness

Benchmark


to See a Nurse 21% 14% 0% 18% 0% 23% 0% 0% 17% 0% 0% 0% 0% 17% 19% 0% 11% 8.0% 26% 14% 14%

to See a GP 84% 86% 74% 82% 83% 70% 91% 83% 78% 89% 93% 84% 73% 78% 68% 90% 85% 81.3% 72% 78% 77%

GPPS Q10 Who patient wanted to see or speak to



“And when did you want to see or speak to them..?”

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HarnHarr.


WLS WTFD Harness

Benchmark


A few days later 0% 5% 30% 27% 33% 15% 0% 37% 22% 19% 0% 36% 33% 36% 24% 34% 22% 23.3% 15% 24% 32%

Next working day 22% 0% 11% 0% 0% 0% 0% 0% 22% 0% 0% 0% 0% 0% 0% 12% 11% 4.7% 0% 15% 16%

Same Day 48% 29% 36% 39% 40% 54% 46% 0% 43% 41% 0% 27% 28% 28% 46% 24% 40% 32.0% 60% 31% 32%

GPPS - Q11 -When the patient wanted to see or speak to a GP or Nurse


Figure 18 below: Q11

“Last time you saw a doctor at your GP surgery, how good was the doctor at giving you enough time”

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HarnHarr.




Good 36.9% 37.3% 58.9% 35.5% 50.9% 48.4% 38.2% 50.0% 50.0% 29.9% 50.0% 37.1% 36.0% 45.8% 22.2% 43.2% 42.6% 41.9% 46% 31% 24%

Very good 60.7% 59.0% 28.8% 56.4% 43.9% 41.4% 52.9% 4.2% 40.0% 68.8% 33.3% 62.9% 60.0% 49.2% 74.1% 43.2% 52.9% 48.9% 47% 65% 75%

Q11 - How good the doctor was at giving patient enough time


D. OPENING HOURS AVAILABILILITY: Figure 19 below: Q9 “How satisfied are you with the hours that your surgery is open?”

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HarnHarr.


WLS WTFD Harness

Benchmark


Fairly Satisfied 15.5% 43.4% 27.8% 37.8% 51.7% 53.1% 48.6% 68.0% 50.0% 46.7% 33.3% 39.4% 50.0% 51.8% 25.5% 53.3% 52.9% 44.0% 46% 37% 36%

Very Satisfied 79.8% 39.8% 66.7% 53.2% 46.6% 33.1% 42.9% 12.0% 46.7% 50.7% 37.5% 60.6% 50.0% 37.5% 70.6% 36.0% 39.0% 47.2% 44% 58% 59%

Q9 - % who are very /fairly satisfied with practice opening hours


Figure 20 below: Q21 “Have you attended in the last 6 months a (tick all that apply...)?”

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ALane Aksyr HarnWemb

.


HarnHarr.

Oxgate ParkRd

Pearl RPMC St Pk TheSurger

y

WLS WTFD Harness

Benchmark


Urgent Care 8.1% 17.8% 7.3% 16.9% 16.1% 17.4% 21.4% 40.9% 17.6% 14.3% 9.5% 17.6% 13.6% 13.3% 7.1% 15.0% 9.0% 15.5% 9% 3% 25%

A&E 12.9% 31.1% 16.4% 35.2% 35.5% 38.4% 39.3% 0.0% 35.3% 39.3% 47.6% 35.3% 50.0% 38.3% 35.7% 41.7% 30.8% 33.1% 39% 24% 56%

Walk in Centre 79.0% 51.1% 76.4% 47.9% 48.4% 44% 39.3% 59.1% 47.1% 46.4% 42.9% 47.1% 36.4% 48.3% 57.1% 43.3% 60.3% 51.4% 52% 73% 19%

Q21 - Of those that attended other centres - the % who have attended a Walk in Centre, the A&E or Urgent Care unit within the last 6 months


Figure 21 below: Q21b ”If yes (to Q21) did you attend because…..”

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Q21b - Why did patients visit a different centre in the last 6 months.

Other Couldn't attend practice at time given Advised by OOH Preferred GP Not Available Practice Closed Prefer


Figure 22 below: Q22 “If you answered yes to Q21) did you then visit your GP practice for the same problem within a 48 hour period”? Graph shows patients who answered yes.

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HarnHarr.




Series1 27.8% 28.9% 40.0% 30.9% 21.7% 33.3% 54.5% 31.6% 16.0% 21.4% 35.7% 63.6% 31.6% 41.9% 20.5% 24.6% 32.8% 14% 30% 35%

Q22 - % who have attended a Walk in Centre, the A&E or Urgent Care unit within the last 6 months & then their GP practice within 48 hours


Figure 23 below: Q22b “If yes, (to 22a) did you attend because….”

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WLS WTFD Harness

Benchmark


Advised by other centre 9.1% 35.3% 25.0% 35.7% 28.6% 40.0% 21.4% 25.0% 40.0% 58.3% 16.7% 20.0% 16.7% 25.0% 28.6% 52.9% 29.9% 57% 57% 43%

Reassurance from GP 54.5% 23.5% 37.5% 7.1% 28.6% 20.0% 35.7% 0.0% 40.0% 16.7% 50.0% 40.0% 33.3% 40.0% 42.9% 35.3% 31.6% 14% 19% 29%

Felt More Unwell 36.4% 41.2% 37.5% 57.1% 42.9% 40.0% 42.9% 75.0% 20.0% 25.0% 33.3% 40.0% 50.0% 35.0% 28.6% 11.8% 38.5% 29% 24% 29%

Q22b - Why patient re attended their practice within 48 hours after visiting another centre.


E. NURSING SERVICES: Figure 24 below: Q12 “Are you aware of the services that the practice’s nursing team provide at the practice”

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HarnHarr.


WLS WTFD Harness

Benchmark


Some awareness 22.9% 33.3% 31.5% 22.7% 21.6% 28.0% 28.1% 16.0% 42.6% 28.0% 30.4% 17.1% 21.3% 30.0% 10.9% 32.4% 31.3% 26.4% 24% 26% 29%

Yes 66.3% 53.1% 42.5% 58.2% 52.9% 51.2% 53.1% 76.0% 42.6% 62.7% 56.5% 62.9% 59.6% 48.0% 89.1% 40.8% 41.0% 56.3% 62% 62% 58%

Q12 - % of Patients Aware of the services provided by the Nursing Team


Figure 25 below: Q13 “Do you use the services of ……”

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HarnHarr.


WLS WTFD Harness

Benchmark


Phlebotomist 59.7% 50.0% 21.3% 47.3% 33.3% 21.3% 42.3% 88.0% 36.6% 29.2% 12.5% 20.0% 18.5% 57.5% 44.9% 32.2% 9.6% 36.7% 0% 0% 28%

HCA 40.9% 28.3% 22.4% 31.0% 15.6% 17.6% 30.4% 4.5% 30.0% 18.5% 20.0% 25.0% 12.0% 26.9% 14.3% 6.0% 4.4% 20.5% 27% 26% 19%

Nurse 84.0% 54.4% 47.5% 44.1% 54.2% 69.4% 51.7% 95.8% 57.4% 64.9% 29.4% 66.7% 60.0% 56.4% 0.0% 41.4% 40.2% 54.0% 59% 52% 70%

Nurse Pract. 60.0% 43.3% 38.9% 41.7% 37.5% 52.8% 55.6% 69.6% 44.2% 0.0% 31.6% 56.0% 20.7% 53.8% 100.0% 33.3% 20.0% 44.6% 52% 44%

Q13 - Use of Nursing Team Services


Figure 26 below: Q14 “Think about the last time you tried to see a nurse fairly quickly. Were you able to see a nurse on the same day or in the next 2 weekdays that the surgery was open”

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HarnHarr.




Series1 70.0% 60.0% 43.5% 61.0% 55.0% 59.4% 74.1% 79.2% 53.5% 47.2% 37.5% 48.6% 60.6% 69.8% 64.7% 50.0% 43.8% 57.5% 58% 74% 75%

Q14 - Able to See the nurse fairly easily - patients who said yes


Figure 27 below: Q15 “Is there a particular nurse you prefer to see at the practice?”

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HarnHarr.


WLS WTFD Harness

Benchmark


Series1 21.7% 8.8% 13.2% 9.8% 7.3% 25.2% 18.2% 72.0% 13.0% 13.5% 15.8% 32.3% 23.4% 25.5% 59.6% 16.4% 15.3% 23.0% 23% 14% 23%

Q15 - % of Patients who have a preferred nurse


Figure 28 below Q 16 “How easy is it to see the nurse you prefer to see at the practice”

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HarnHarr.


WLS WTFD Harness

Benchmark


Fairly Easy 44.4% 63.6% 56.6% 60.3% 53.5% 65.9% 64.3% 60.0% 48.9% 75.8% 37.5% 61.5% 55.9% 52.5% 51.8% 67.6% 64.8% 57.9% 68% 68% 64%

Very Easy 53.1% 28.8% 22.6% 25.4% 32.6% 18.2% 25.0% 32.0% 29.8% 15.2% 18.8% 38.5% 41.2% 27.5% 44.6% 16.2% 16.9% 28.6% 18% 30% 24%

Q16 - Patients who say it is very easy or fairly easy to see the nurse they prefer to see.


Figure 29 below: Q18 “Last time you saw a nurse at your surgery, how good was the nurse at giving you enough time”

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WLS WTFD Harness

Benchmark


Good 36.1% 53.4% 53.4% 41.6% 52.1% 53.3% 40.0% 52.0% 51.9% 31.1% 30.0% 41.4% 24.4% 50.9% 45.6% 43.4% 45.4% 43.9% 42% 32% 20%

Very good 63.9% 41.1% 41.4% 55.1% 45.8% 42.6% 50.0% 44.0% 46.3% 67.6% 30.0% 58.6% 75.6% 36.4% 49.1% 56.6% 48.1% 50.1% 55% 66% 80%

Q18 - How good the nurse is at giving enough time


F. AWARENESS OF HARNESS CARE

Q 23 “Are you aware that this NHS surgery/practice has chosen to join 20 other NHS practices to form a network called Harness Care for the benefit of its patients?”

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HarnHarr.


WLS WTFD HarnessBenchma

rk

Series1 21.3% 16.7% 26.7% 8.2% 10.5% 23.4% 28.1% 24.0% 22.0% 5.9% 14.3% 26.1% 15.9% 18.5% 12.1% 16.4% 15.4% 18.0%

Q23 - Patients Awareness of Harness Care - patients who said yes


Q 24 “ If you answered yes to Q23) what do you think are the advantages for you as a patient of your practice being part of the HarnessCare network with local NHS GP practices?”

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Other 0.0% 2.6% 3.2% 5.3% 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 20.0% 8.7% 0.0% 0.0% 0.0% 2.9% 2.9%

Better use of Resources 17.6% 18.4% 16.1% 15.8% 28.6% 16.7% 20.0% 12.5% 17.1% 20.0% 20.0% 0.0% 8.7% 20.0% 0.0% 14.3% 23.5% 15.8%

Consistent Quality of Care 16.2% 13.2% 29.0% 15.8% 7.1% 16.7% 26.7% 25.0% 20.0% 10.0% 20.0% 0.0% 17.4% 15.0% 25.0% 14.3% 11.8% 16.7%

Option of Other GPs 20.3% 28.9% 22.6% 36.8% 35.7% 28.3% 20.0% 31.3% 28.6% 20.0% 30.0% 20.0% 30.4% 30.0% 50.0% 28.6% 23.5% 28.5%

Access to wider range of services 45.9% 36.8% 29.0% 26.3% 28.6% 38.3% 33.3% 31.3% 28.6% 50.0% 30.0% 60.0% 34.8% 35.0% 25.0% 42.9% 38.2% 36.1%

Q24 - The advantages of being part of Harness Care (small sample of patients repsonded)


G. RESPONDENTS

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WLS WTFD Harness

Benchmark


Female 59.0% 64.1% 52.4% 61.3% 73.9% 68.9% 59.4% 50.0% 62.3% 68.0% 62.5% 54.5% 80.0% 62.3% 57.7% 68.1% 61.0% 62.7% 60% 53% 76%

Male 41.0% 35.9% 47.6% 38.7% 26.1% 31.1% 40.6% 50.0% 37.7% 32.0% 37.5% 45.5% 20.0% 37.7% 42.3% 31.9% 39.0% 37.3% 40% 47% 24%

Respondents Profile


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Respondents Age Profile

65 or over 56- 65 46 -55 36 - 45 26 - 35 18 - 25

© Alpha Primary Care Ltd Page 36 of 36

Harness Survey Report 2014v3-f

PRACTICE NAME & CODE

Documents

HARNESS CARE PATIENT SURVEY REPORT