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Harsha Yadav MBA in Operations with 6.8 years of Relevant Experience 8888826129 ITIL Intermediate ‘Service Operations ‘Certified [email protected]
SKILL SET
Tools Expertise Remedy 8.2 10/10
SDM 9/10
MS Office 8/10
OSM - Q Tool 8/10
Kiwi tool 8/10
Citrix 7/10
Crystal Reports 7/10
Service Now 3/10
Expertise Details
Process
Problem, Incident, Project Management, User Access
Other
Downtime, MIS, ITSM, SOX and Quality
Awards and Major
Achievements
Vodafone
Feb 2012 Best Performer on 100% SOX Incident
Dec 2014 Vodafone Super Stars for Release 10
Dec 2015 Niche Skill bonus from Vodafone Global Management(client side)
Atos
Associate Consultant May 2015 (Current)
•Senior Problem Manager and Client Manager for UK Post Office account.
•Problem manager for Denmark Client (5).
•Responsible to lead several activities like monthly / weekly/daily activities, reporting, KPI Matrix, Proactive trending, Knowledge transfer to new onboards.
•Responsible to deliver/ review RCA to clients.
•Leading a project to reduce the incident count by proactive PM
Vodafone India Services Pvt Ltd
Senior Executive Aug 2011 -May 2015
•Worked in Problem ,Incident, and User Acess Management domain.
•Reporting of MIS work - backlog report, bounce clearance etc.
• Responsible for Root-cause analysis ,Proactive trend analysis; Major Incident Management (MIM) analysis; SOX spoc; Knowledge base updation.
•Deputed in Germany/ Hungary for knowledge transfer.
Ventura India Pvt Ltd
Desktop Engineer Oct 2010 -Sep 2011
• Troubleshooting of Desktop Computers.
• Creation of MIS report of daily operations of my team.
•Bulk user's creation and management through command line.
Infosys Ltd
System Engineer Apr 2010 -Sep 2010
•Work in Back office to create and assign tickets.
•Completed Technical Training in Mysore.
Harsha Yadav MBA in Operations with 6.8 years of Relevant Experience 8888826129 ITIL Intermediate ‘Service Operations ‘Certified [email protected]
PART 2- EDUCATION
Program About University Score Year
ITIL Intermediate Certification
Service Operation EXIN 95% Aug 2016
Post-Graduation MBA(Operations) ITM 3.83/4 GPA
2012-14
ITIL foundation Certification
ITIL Foundation TUV 80% 2012
Diploma Software engineering(GNIIT)
NIIT 78% 2008-2010
Microsoft application
development certification
Software engineering
NIIT A 2009
Graduation B.Sc.- Industrial Microbiology
MLB(BU university)
82% 2005-2008
Higher Secondary Science DAV 81% 2005
High school - DAV 88% 2003
Atos
May 2015 Single POC for Denmark’s Clients
Mar 2016 Acting Team Leader for UK Post Office
Mar 2016 -UK Post Office Senior Client Problem Manager
Training
Vodafone and ATOS
Heat map matrix and Intensity Matrix
Six-Sigma Project lead time reduction of incidents
Attended training session in Germany/ Hungary for MIS sales report on multiple organizations..
Harsha Yadav MBA in Operations with 6.8 years of Relevant Experience 8888826129 ITIL Intermediate ‘Service Operations ‘Certified [email protected]
PART 3 - PERSONAL
Contact Number 8888826129
Email address [email protected] , [email protected]
Address C-502, Mont Vert Finesse , Opposite to 3M Car Care ,Baner Pashan Link Road, Pune(MH)411021
Date of Birth 26/07/1987
Languages(Read and Write Proficiently) Hindi and English
Gender Female
Marital status Married
Passport K4723720
