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CLIENTS CHARTER2017/18 - 2019/20

WAKISO DISTRICT

LOCAL GOVERNMENTP.O. Box 7218, Kampala Uganda, Telephone: 0772-536-002Email: wakiso@wakiso.go.ug | Website: www.wakiso.go.ug

WAKISO DISTRICT LOCAL GOVERNMENT

THE REPUBLIC OF UGANDA

In any correspondence on this subject please quote the reference number above.

THE REPUBLIC OF UGANDA

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WAKISO DISTRICT LOCAL GOVERNMENT

CLIENTS CHARTER, 2017/18 – 2019/20

Lake Victoria

¯

KM0 10 205

Legend

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SNAMEBUSUKUMADIVISION ADIVISION BGOMBEKAKIRIKASANJEKATABIKIRAMASULITANABWERUNAMAYUMBANANGABONSANGISSABAGABO-MAKINSSISAWAKISOWAKISO TCDissolve_Outputwater_wakpar_boder

wak_n_rds

LegendLegend

RoadParish Boundary

Sub County Boundary

Water Body

ZZINGA

BUSSI

NKUMBA

KIGUNGU

NALUGALA

KISUBI

SSAZIBULUMBU

KIRA

ZZIBA

JJUNGO

LUGO

BAKKA

KASANJE

KYASA

BEMBE

MAKO

MAGOGGO

BWEYA

BULOBA

MAYA

MUTUNGO

KITAYITA

LUGUZI

LUTISI

NGO-NGOLO

KIKANDWA

MENDE

KALIITI

BUWANUKA

SSANGA

BUKASA

KIRINYA

KABUBBU

SSISA

BUSABALA

KYANUUNA

LUBBE

NAMULANDA

KIMWANYI

KIKAJO

NDEJJE

BUWAMBO

KAVULE

WAMBALE

MAGIGYE

KIKOKO

TTIKALU

KAKIRI

KABALE

KIWENDA

KITENDE

KATADDE

CENTRAL

LUKWANGA

KANZIZE

MATUGA

KITALA

KYENGEZA

NAKEDDE

SOKOLO

KYAMPISI

SSEN-TEMA

KANZIRO

GOMBE

BANDA

WAMALA

LUWUNGA

NANZIGA

KABALE

NAM-PUNGE

KITEEZI

KASENGE

BUKONDO

KAMULIGAYAZA

NANGABO

KATEREKE

MASU-LITA

KABUMBA

KIRYAMULI

NAKABUGO

KIREKA

KATI-KAMU

WATTUBA

KISOZI

MANZEMIGADDE

NSANGI

NAKA-WUKA

NSA-GGU

BUL-WANYI

KYEBANDO

BUDDO

WAMIRONGO

GGULU-DDENE

KYALIWAJALA

MASAJJA

WAMALA

SSUMBWE

NANKONGE

NALU-VULE

MAGANJO

NAMUSERA

NKUNGU-LUTALE

BWEYOGERERE

NAN-SANA

BULAMU

NABBI-NGO

MASOOLI

NAKIKUNGUBE

BUSU-KUMA

WAMPE-EWOKASENGEJJE

KAWA-NDA

NASSE

KYENGERA

NAKYELO-NGOOSA

MWERE-RWE

MUTU-NDWE

KATABI

LUGU-NGU-DDE

LWEMWE-NDDE

TTU-MBA-ALI

BUNA-MWAYA

BBALE-MUKWENDA

KAZONABWERU

SEGU-KU

KIWAFU

NAMU-SERA

KATA-DDE

NAKYE-SANJA

SSALA MPU

-NGA GOMBE

KISI-MBIRI

KISI-MBIRI

KASANJEKASANJE

KATABIKATABI

KAJJANSIKAJJANSI

KAKIRIKAKIRI

WAKISOWAKISO

GOMBEGOMBE

KIRAKIRA

DIV.BDIV.B

KYENGERAKYENGERA

NAMANAMA

-YUMBA-YUMBAMASULITAMASULITA

NANGABONANGABO

BUSUKUMABUSUKUMA

MAKINDYEMAKINDYE

NABWERUNABWERU

DIV.DIV.

A A

TC TC

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Source: GIS; UBOS; 2006

WAKISO DISTRICT

KM0 5 10

LegendRoad

Parish Boarder

Sub County Boarder

Water Body

Lake Victoria

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Foreword by the Chairperson

I am pleased to introduce the Wakiso District Local Government client charter which expresses the commitments the District has made to provide quality and timely services to its clients. This Charter has been developed to enable us implement the decentralization policy. It provides information on our service, responsibilities and standard of service clients expect from us.

This charter is in conformity with the Public Service Strategic Framework aimed at increasing public accountability and performance in the delivery of our mandate in the decentralized services within the decentralized framework.The district will ensure that policies, regulations and guidelines are disseminated to all our clients.

In the charter, we the elected leaders and staff of Wakiso District Local Government commit ourselves to our own set benchmarks, minimum service delivery standards and Norms. We are committed to offer quality services to our clients and stakeholders. In turn we expect our clients to continuously provide feedback on the standards of service we offer and avail us opportunity for self-check which will be the basis for timely intervention where minimum standards and norms are not met in order to improve our performance.

Matia Lwanga BwanikaDistrict Chairperson

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Preamble by the Chief Administrative Officer

I am delighted to present to you the Wakiso District Local Government client charter which is geared towards enhancing accountability and good governance.

This client charter is a social contract between Wakiso District Local Government and her clients. It specifies the benchmarks for minimum standards and norms for delivery of services in Wakiso District and sets out feedback and complaint handling mechanism.

The District recognizes the potential benefits of using this charter as a tool to drive to change towards a more customer focused approach throughout the District public service. The charter will go along way in increasing the District’s efficient, effective and economic use of scarce resources.

This charter has been developed through consultations with staff, clients and political leaders.

Iam indebted to all key stakeholders that took part in the preparation of this charter. I would like to appeal to all clients and stakeholders to use this charter as a tool to improved service delivery.

We at the District shall endeavor to be professional, accountable and responsive to our client’s needs and expectations.

Luke L.L. LokudaChief Administrative Officer

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SECTION TWO

2.0 THE DISTRICT VISION, MISSION PRINCIPLES AND CORE VALUES

Wakiso District Local Government’s mandate is to provide timely and high quality social services for sustainable development.

2.1 Vision A transformed society from a peasant to a modern and

prosperous District.

2.2 Mission To strengthen people’s competitiveness for sustainable

wealth creation, employment and Development. To serve the people of Wakiso to improve their quality of life.

2.3 Principles and Core Values We the District leadership and staff commit ourselves

to the above mandate, vision and mission to provide services basing on the following values and principles:

(a) Compliance with the Laws, Regulations, Policies and standards

We shall comply and abide with the established laws of the land, central and local Government policies and regulations.

(b) Integrity; We shall show the highest standards of integrity

and shall not place ourselves under any financial

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or other obligations to individuals or organizations that might seek to compromise our professional behavior in performance of our duties.

(c) Selflessness We shall put public interest above personal without

consideration of any financial or material benefit or gain.

(d) Objectivity We shall make decisions based on merit,

professional and other codes of good practice

(e) Honesty We shall conduct our duties and provide services

with trustfulness and sincerity

(f) Customer/Client focus We shall put interest of our customers/clients as

our first priority. We shall always seek to meet our customers’ needs and expectations

(g) Partnerships We shall engage our partners especially the private

sector and civil society in designing, implementing, monitoring and evaluating our programmes.

(h) Optical use of resources We shall optimally use resources in the attainment

of the District objectives and targets.

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(i) Transparency and Accountability We shall be transparent and accountable for our

decisions and, actions and inactions.

(j) Professionalism We shall adhere to all the professional codes of

conduct and while executing our duties.

(k) Environment consciousness We shall always advocate for and effectively promote

sustainable management of the environment and natural resources.

(l) Responsiveness We shall respond to our clients effectively when

called upon.

(m) Impartiality We shall provide services to all clients without

discrimination based on gender, race, color, religion or creed or any other partisan considerations.

(n) Engagement We shall continue valuing the informed involvement

of communities and other stakeholders in process of planning, decision making and achievement of our goal and targets.

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SECTION THREE

PRINCIPLE SERVICES, KEY RESULT AREAS/ OUTPUTS AND TARGETS

3.1 Management Support (CAO’s office, Human Resources and Records Management)

Overall objective - To interprete, coordinate and implement lawful Council and Government policies.

Specifically, CAOs’ office shall endeavor; • To co-ordinate, implement, supervise, monitor, and

evaluate Government programmes daily.• To initiate recruitment of staff in the District bi

annually. • To strengthen the human resource capacity at the

District and Sub-county level through building capacity of staff and other stakeholders annually.

• To establish and maintain a sound records management system daily.

• To process pay roll and effect payment of salaries and pension monthly.

• To network with Central Government and other development partners timely.

• To provide and maintain office equipment, assets, facilities and premises daily.

• To ensure staff welfare monthly• To carry out 80% of staff appraisals by 30th day of

August .• To provide feedback to communications within 7

days of receipt.

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• To hold senior management meeting committee meetings weekly.

• To hold technical planning committee meetings monthly

• To create public awareness about developmental issues in the District daily.

• To build the capacity on communication, information gathering and dissemination daily.

• To contribute to establishing good relations between the District and the community daily.

3.2 Finance DepartmentThe overall department objective is to improve revenue performance and expenditure management of the District.

Specifically, we shall endeavor;• To build a system that will ensure fair, objective,

transparent, timely and fair assessment of the District’s tax paying Clients.

• To timely issue receipts and all necessary documents to the District clients upon payment.

• To timely and adequately respond to concerns/queries/ objections raised by the District Clients.

• To timely pay service providers upon delivering of services and supplies.

• To recognize good tax payers and service providers annually.

• To adequately respond to queries raised by various agencies of government.

• To continuously improve our performance through training benchmarking, adoption of best practices that can enable us serve the district clients better.

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• To timely produce mandatory financial reports and other reports that will promote an accountable Wakiso District.

• To use the most humane means while enforcing compliance.

3.3 Internal Audit UnitThe overall objective of the Unit is to ensure that Wakiso District Local Government and Lower administrative units achieve their intended goals by providing audit assurance and consulting service on risk management, control and governance issues.

Specifically, we shall endeavor;• To ensure monitoring and surveillance of local

government to enforce compliance with Accounting Regulation quarterly.

• To ensure monthly accountability of government funds.

• To ensure annual writing of books of accounts for district and lower local government, administrative units and departments.

• To ensure that there is100% value for money on all government funds.

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• To ensure100% compliance with procurement procedures.

3.4 The District Council and Statutory Bodies

3.4.1 The District CouncilThe District Council shall continue to exercise all political and executive powers and functions.

Specifically, shall endeavor;• To hold council meetings every two months.• To hold committee meetings every two months.• Oversee and monitor council and NGO activities in

the District.• Appoint statutory bodies’ members (DSC, DLB &

DPAC) at the expiry of their terms• Evaluate council performance annually.• Undertake training of new councilors every five

years.

3.4.2 District Contracts CommitteeThe District Contracts Committee shall continue to confirm the standards for procurement and disposal of goods, services and works.Specifically, we shall endeavor;

• To ensure proper procurement and utilization of public funds.

• To ensure compliance to PPDA Act 2003, PPDA Regulations 2003, Local Governments Regulation, 2006.

• To ensure proper documentation and contracts management daily.

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3.4.3 District Service CommissionThe District Service Commission shall continue to deliver to the District and Urban councils qualified and accountable human resources for effective service delivery.

Specifically, we shall endeavor;• To recruit qualified staff on the request of

management.• To confirm and regularize appointments quarterly.• To handle disciplinary cases quarterly.

3.4.4 District Land BoardThe District Land Board shall continue ensuring that land issues are administered within existing legislation.

Specifically, we shall endeavor;• To ensure that land issues are administered within

existing legislation quarterly. • Hold timely meetings.

3.4.5 Public Accounts CommitteeThe District Public Accounts Committee shall continue to promote good governance and accountability in the District

Specifically, we shall endeavor;• To ensure effective and proper accountability and

transparency in the district.• To check effectiveness and efficiency in service

delivery (Value for money) every quarter.• To foster adherence to the legal provisions.• Produce quarterly reports as required by

management and laws established.

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3.5 Production and Marketing Department

3.5.1 Production officeThe main goal of the Department is to increase household incomes and improve the well being of the farmers while contributing to the overall growth of the national economy. The Department’s objective and strategies are further guided by the Agricultural Sector Development Strategy and Investment Plan (DSIP) under MAAIF.

Specifically, shall endeavor;• To increase household incomes by raising

agricultural production and productivity annually.• To ensure household food and nutrition security

daily.• To create employment opportunities both on farm

and off farm.• To promote value addition to Agricultural products

annually.• To promote domestic and external trade in

Agricultural products.• To co-ordinate functionality of government

programmes like Operation Wealth Creation.

• Address technical challenges in the selected areas including critical farm inputs, mechanization and Water for Agricultural Production;

• Improve agricultural markets and value addition in the 12 prioritized commodities

• Institutional strengthening for agricultural development.

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3.5.2 Crops Sub sector

The main goal is to promote food security and eradicate poverty by increasing and improving both the quality and quantity of food and cash crops produced and to ensure low post harvest losses, proper processing, storage, marketing and consumption.

Specifically, shall endeavor;• To plan, coordinate supervise and monitor the

delivery of crop Advisory services annually.• To ensure household food security in the district

daily.• To ensure that there is effective control and

eradication of crop pests and diseases daily.• To ensure quality of all agricultural inputs daily.• To promote production of high value horticultural,

banana, coffee and other crops.• To ensure safe use of crop agrochemicals daily.

3.5.3 LivestockThe main goal of this department is contributing to the improvement of livelihood of farmers basing on livestock enterprisesSpecifically, shall endeavor;

• To plan, coordinate and supervise the delivery of advisory services to all livestock farmers in all parts of Wakiso District daily.

• To effectively prevent and control diseases, pests and parasites through farmer sensitization, conducting proper disease diagnosis, routine disease surveillance, treatment and vaccinating animals daily.

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• To improve quality, safety and value of livestock and their products through controlling zoonotic disease agents in all animals and their products quarterly.

• To ensure that farmers have quality farm input (agrochemicals, drugs, feeds, animals etc.) so that livestock based enterprise continue to strive profitably under changing economic conditions quarterly.

3.5.4 Fisheries:The main goal of the department is to promote sustainable fishing activities.Specifically, shall endeavor;

• To plan, coordinate and supervise the delivery of fisheries advisory services quarterly.

• To ensure sustainable utilization of lake fisheries resources; regular monitoring surveillance and control on Lake Victoria quarterly.

• To promote fish farming as an alternative to lake and a source of household income and livelihood quarterly.

3.5.5 Commercial Services and Trade The purpose of this department is to provide leadership, technical support and guidance for the delivery of quality commercial services in the local government. This is done through interpreting and implementing policies, giving guidance on matters of Tourism, Trade, Industry and Cooperatives. This entails; creating an enabling environment for wealth creation - market oriented production, enhancement of value addition, quality assurance and sustainable bulk marketing for an export- led economic growth.

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Specifically, shall endeavor;• To nurture and increase competitiveness of the

local business/private sector, collect, compile & disseminate market intelligence daily.

• To improve the doing business environment, through promoting public private partnerships, implement measures to reduce the time and cost of starting a business in the District daily.

• To mobilize and support the community to form Small Scale Enterprise (SME) Productive units, in support for the development of the Industrial Sector quarterly.

• To develop a strategy for development of the potential of tourism sites and facilities in the district annually.

• To develop a District Tourism Development Plan (DTDP); Identify all potential tourist points of interest, and working with stakeholders to create access to the sites Roads/Boats daily.

• To develop and strengthen the cooperative movement daily.

3.5.6 EntomologyThe overall objective is to plan, co- ordinate and supervise delivery of entomological services.Specifically, we shall endeavor;

• To suppress Tsetse populations in infested areas of the district daily.

• To promote bee- keeping for household income- generation among rural communities.

• Promote silkworm production to boost house hold incomes.

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3.6 Natural Resources Department;The sector overall objective is to have a fully organised, functional and operationally coordinated team to guide and advise the District on sustainable utilisation of the resource base with emphasis on land use, forestry, environment, wetlands, development control and security of land tenure in liaison with the Ministry Zonal Office.Specifically, we shall endeavor;

• To guide adherence to laws and develop ordinances governing the Natural Resource sectors daily.

• To daily coordinate with other departments harnessing the Natural Resource base.

• To ensure legal compliance by private sector developers daily.

• To administer the Natural Resource office daily.• To compile data and information in the Environment

and Natural resource centre quarterly.• Support and work with ENR based civil society

organisations and Private sector daily.

3.6.1 Forestry;The overall department objective is to maintain and safe guard enough forestland and manage it effectively so as to optimize economic and environmental benefits to the District and the country at large.

• The department shall specifically, endeavor; to promote sustainable forest management and utilization daily.

• Continue carrying out community sensitization, Education and tree planting campaigns so as to enhance collaborative forestry management and reduce extensive deforestation and increase forest

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cover quarterly.• Strengthen enforcement of laws and regulations,

working with religious and cultural leaders to boost mobilization for tree planting daily.

3.6.2 Wetlands;The departments overall objective is to ensure sustainable utilization /management of wetlands.Specifically, shall endeavor;

• To promote wetland sustainable resource management and utilization daily.

• To lobby for increased funding from development partners and donors so as to supplement the District effort to fund unfunded priorities quarterly.

• To engage with communities through mobilization and sensitization to improve community attitude and participation in wetland conservation issues daily.

• To formulate community bye-laws and ordinances and conduct community Education annually.

• Compile and disseminate District Wetland Action Plan and guide community implementation annually.

3.6.3 Environment;Environment departments’ overall objective is to ensure sustainable use and exploitation of the environment.Specifically, shall endeavor;

• To lobby for increased funding from development partners and donors so as to supplement the District effort to fund unfunded priorities quarterly.

• To sensitize and mobilize communities so as to improve community attitude and participation in environmental issues daily.

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• To formulate community bye-laws, ordinances and promote community Education annually.

• To facilitate local environment committees and the sub-county focal persons for environment and wetlands to enhance their functionality quarterly.

• To ensure compliance to regulations in various sectors daily.

3.6.4 Land Management; The department’s overall objective is to achieve sustainable and equitable socio-economic development through optimal, management documentation and allocation of land.Specifically, shall endeavor;

• To ensure efficient, effective and equitable delivery of land services daily.

• To improve on the quality of cadastral surveys in the District quarterly.

• To ensure that the process of acquiring land titles is transparent and easy to follow.

• Maintain and update the District property and land inventory daily.

• To improve on record keeping at the land registry quarterly.

• To drastically reduce on the number of unqualified staffs doing survey works annually.

• To ensure that all public land under the District Land Board is managed well to the benefit of the local population annually.

• To promote and protect the land rights and interests of the public daily.

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3.6.5 Urban Planning;The sector’s goal is to carryout spatial planning, direct and control urbanization within the District in order to achieve well planned, balanced and environmentally friendly developments.Specifically, shall endeavor;

• To carryout spatial planning for the District annually.• To guide and control developments in the whole

District and follow National timeliness daily.• To direct, guide and control the rate of urbanization

within the District by proposing and facilitating the creation of new Town Councils annually.

• To manage solid waste generated in 10% of the District.

• To continue community sensitization and Education on land ownership, management, waste management daily.

• Sensitize and educate the public on matters of physical planning daily.

3.7 Health DepartmentThe Health sector aims at improving the Health status of the people in the district so as to lead a socially and economically productive life.Specifically, we shall endeavor;

• To increase the coverage of supervised deliveries from 29.3% to 41%.

• To reduce malaria case fatality rate among children under 5years from3.4% to 1.8%.

• To increase immunization coverage of all antigens by at least 5% and maintain DPT3 coverage at 99%.

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• To establish a rapid response team(RRT) at the district , HSDs and all sub counties/ town councils/ municipal divisions.

• To build the capacity to respond to disease epidemics and disaster within 24 hours.

• To increase community awareness about common illnesses including non-communicable diseases and injuries by 20%.

• To orient 155 of health workers on management of sexually transmitted diseases, HIV/AIDS, Malaria and Tuberculosis.

• To increase latrine coverage from by 15% • To increase the percentage of villages with trained

village health teams from 21% to 52%.• To increase proportion of the population seeking

health services according to the national standards from 0.89 to 1.14.

• To have 80% functional facility management committees.

3.8 Education and SportsThe overall objective of the Education Department is to build and maintain capacity in educational services, improve service delivery as per national Education Policies, Education strategic investment plan and District Development Plan.Specifically, shall endeavor;

• To ensure that all schools have70% functional SMC/BOGs by the year 2020.

• To improve academic performance in the rural, urban and peri-urban Education Institutions in the District from 63% to 75%.

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• To extend school Inspection and monitoring to all Education Institutions in the District by 80%.

• To ensure that SNE activities are prioritized by 70% in the District.

• To intensify mobilization of NGOs services towards improvement of school environment to 90%.

• To survey and title school land in the District by 60% by the year 2020

• To ensure that staff quarters are constructed in all Government Aided Schools in the District priority being given to rural sub-counties up to 80%.

• To provide water harvesting in schools to enable children have access to safe drinking water by 60%.

• To coordinate with other departments improving school environment and revival of school gardens by 50% by the year 2020.

3.9 Works and Water

3.9.1 Works Office The overall objective of the Works office is to have a well-planned and maintained district infrastructure and guided private sector development.Specifically, shall endeavor;

• To ensure proper planning and design of district engineering projects.

• To ensure proper adherence to standards during project execution as set out in the design dossiers and documents up to 70 %.

• To ensure that 50% of district vehicles and plants are in good running condition.

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• To ensure that timely technical guidance is offered to the public.

• To monitor and enforce physical planning compliance.

3.9.2 Roads The overall objective of this department is to provide a sound all weather road network accessible at all times by all types and forms of transport. Specifically, shall endeavor;

• To promote and increase to an average of 75% of safe, efficient and reliable transport means by maintaining all maintainable District roads.

• To increase the percentage of district roads in a fair-good condition to 25% by the year 2019/ 2020 by upgrading strategic roads to bituminous surfaces.

• To increase household income within the District by 70%.

• To promote 60% labor based road rehabilitation emphasizing affirmative action and job creation by 2019/20.

• Increase awareness amongst the populace to observe and protect road reserves by 75%.

• To enhance private, public partnership with community in road maintenance to 40%.

3.9.3 BuildingsThe overall objective of this department is to ensure construction and maintenance of well planned structurally safe and habitable human settlements.

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Specifically, shall endeavor;• To provide safe office accommodation, stores and

workshops for the district headquarters staff.• To maintain 80% District and Sub County buildings

in a habitable state.• To ensure 60% of well-planned construction of

public and private buildings.• The ensure 90% compliance to building regulations

and standards by private and governmental developers within the District

3.9.4 Water The overall objective of this department is to improve Public health and general Social –economic development through improved access to safe and adequate Water and Sanitation.Specifically, shall endeavor;

• To improve Sector Planning and Programme Management by 80%.

• To effect utilization and improved sustainability of Water and Sanitation facilitie to 75%.

• To increase access to safe water and sanitation facilities for 80% of the population.

• To promote hygienic use of Water and Sanitation facilities by 70% by 2019/20.

• To operationalise Water Management Committees by 80%

4.0 Community Based Services Department

4.1.1 Probation and Social WelfareThe sector overall objective is to improve on the care and protection of children especially the most vulnerable and

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disadvantagedSpecifically, shall endeavor;

• To contribute towards the awareness of the rights of children and related laws by 90% by 2019/20.

• To create and build capacity of community mechanisms in order to protect and support children living in difficult circumstances quarterly.

• To contribute towards legal protection of children from abuse, exploitation and hazardous work and environments quarterly.

• To network and liase with at least 50% of government/NGO agencies/other private sector prayers implementing children programmes

• To ensure that children issues are integrated into and sustained in the lower level government’s development plans and programmes annually.

• To enhance community capacity to protect and support children living in difficult circumstances by 50%.

4.1.2 Community DevelopmentThe sector overall objective is to empower communities to individually and collectively participate in grass root social interventions.Specifically, shall endeavor;

• To build the capacity of the communities through sensitization to enable them actively participate in 100% programmes.

• To empower 50% the marginalized and vulnerable groups through functional adult literacy to participate fully as equal partners in development programmes.

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• To mobilize 90% of the people to initiate micro projects.

• To network & coordinate with 90% of other government departments and NGOS engaged in different development programmes.

4.1.3 Gender and Culture The sector overall objective is to promote the involvement of both men and women in developmental activities.Specifically, shall endeavor;

• To enhance mainstreaming of gender issues in planning, budgeting and implementation of activities by 100%.

• To enhance the role of culture and theatre for development up to 70%.

• To promote ethical standards among cultural practices by 2020.

4.1.4 Youth The sector overall objective is to empower the youth for sustainable and meaningful economic development.Specifically, shall endeavor;

• To contribute towards promotion of social and economic empowerment of the youth by 80%.

• To contribute towards 90% of youth involvement in community based programmes and other development initiatives undertaken by the department and other sector prayers

• Initiate sustainable fund raising initiatives for funding youth projects in lower local governments by 50%.

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• Promote capacity building initiatives to enable the youth undertake economic strengthening projects by 20%.

• Build the capacity of the staff to enable them to effectively mentor and support youth initiatives daily.

• Scale up good documentation practices by 70% to promote learning and inform choice of initiatives.

4.1.5 Persons with Disabilities and ElderlyThe sector overall objective is to socially and economically empower PWDs and the elderly in order to improve their welfare through participation in development programmes, attain self-fulfillment and be in position to sustainably support themselves.Specifically, shall endeavor;

• To contribute towards 50% detection, intervention and prevention of disabilities.

• To establish an update data bank for networking with 50% of other stakeholders on issues of disability.

• To contribute towards 70% participation and involvement of PWDs in community programmes.

• To contribute towards 90% enrolment of children with disabilities in formal programmes.

• To contribute towards 70% welfare of the elderly through involvement and participation in development activities.

• To contribute towards improved quality of life of the elderly people from20% to 80% through protection and care with their families and community

• Initiate and support 60% family capacity building initiatives of partners to take care of the elderly.

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4.1.6 LaborThe sector commits itself to:

• Ensuring adherence to 100% labour laws by the employees and employers.

• Safe guard 80% of children from exploitation through awareness raising on the rights of children.

• Foster volunteerism in the community by up to 80%.• Setting up and updating a data base of the available

employment agencies by 2020.• Contribute towards the protection of employees and

employer’s rights and obligations on a quarterly basis.

• Promote fairness and quicker justice through transparent processing of compensation claims within 3 months.

4.2 Planning Unit DepartmentThe District Planning Units, overall objective is to coordinate and ensure an integrated planning, monitor and evaluate the implementation of the District Development plans and programmes. The Unit shall specially report on the key outputs mandates which are critical to the attainment of District Local Government’s strategic goals and objects and they include;

• Annually develop District plans and budgets. • Produce and submit to Ministry of Finance Planning

and Economic Development the Budget Framework Paper (BFP) by the 30th day of November and Performance Contract (Form B) by the 30th day of May of every financial year.

• Produce Bi-Annual and Annual Performance standards and Non standard Score-cards for LGOBT

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submit to MoLG, and OPM and 30th January and 30th July respectively.

• OBT 1st, 2nd, 3rd and 4th Quarterly Performance reports prepared by end of October, January, April and July, respectively and submitted to the ministries of Finance and Local Government.

• Provide technical support to departments and LLGs in preparation and production of their respective plans and reports quarterly.

• Determine and submit District Investment Priorities for Council approval by 30th March of every financial year.

• Co-ordinate, monitor and evaluate District Development Plans programs and projects.

• Maintain, update data and store safely the District Management Information System daily.

• Produce monthly minutes of Technical Planning Committee.

• Analyze and disseminate 80% of Population factors, Gender, HIV/AIDS and Social economic data .

• Update and functionalize ICT Policy and Maintenance Strategy annually.

• Develop 60% of ICT Innovations for Monitoring and Inspectation System(MIS) of LG Service Delivery.

4.3 The Procurement and Disposal Unit• Ensure the application of fair, Competitive,

transparent, non-discriminatory and value for money procurement and disposal standards and practices.

• Harmonize the procurement and disposal policy systems and practices of Lower Local Governments

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and departments• Monitor compliance of user departments by at least

95%.• Comply with the Procurement procedures set by the

government such as the PDDA Act, Local Government Procurement regulations 2006.

• Liaise with the user departments to pay suppliers for the goods, services and works done

The Role of the user departments and Lower local Governments

• Ensure they comply with the procurement procedures as stipulated in the PPDA ACT 2003 and the Local Government Procurement Regulations 2006.

• Ensure they submit their procurement plans timely • Ensure timely payment of suppliers for the goods,

services and works done.• Preparation of requisitions to smoothen plans on

time to ease of consolidation of the Procurement Plan.

The Role of the suppliers• Ensure they respond to the Procurement advert for

the supply of goods, services, and works• Ensure they respond to the request for quotation

and request for proposal for various items of procurement when invited by the Procurement and Disposal Unit

31 | Page

SECTION FOUR

OUR CLIENTS, THEIR RIGHTS/ EXPECTATIONS AND RESPONSIBILITIES (National and International)Our clients include district residents and visitors, business people, Institutions, Political leaders. Development partners, Cultural leaders, Civic leaders, Employees, Investors, Producers, Traders, Researchers, Farmers, Suppliers, Consumers and the General public.

Client rightsOur clients shall have the following rights: (a) Access to timely and Quality services. (b) Access to public information in accordance to the

Access and Information Act 2005. (c) Transparency in service delivery. (d) Timely response and feedback. (e) Be treated with respected. (f) Equity, impartiality in access to district resources.Our clients should expect to be served during the following specified times.

DAYS: Monday-Friday (Except on public holidays)TIME: 8:00am - 12:45pm 2:00pm – 5:00pm

Client obligationsTo realize this social contract, the district expects its clients to fulfill the following obligations;(a) Embrace and participate in the implementation of the

charter

32 | Page

(b) Respond to requests for information by us thoroughly and timely

(c) Demand for service provision

(d) Appropriately identify their needs

(e) Contribute towards the development of their communities (materially ,financially)

(f) Deal with our staff with courtesy

(g) Protect facilities provided by government

33 | Page

SECTION FIVE

FEEDBACKThe district has set channels for clients to provide feedback on services rendered or any other issue of interest. Our feedback system includes;

(a) Direct feedback to the person serving you.

(b) Feedback through a supervisor that is readily available..

(c) Writing to the Chief Administrative Officer.

(d) Through workshops.

(e) Dialogue in form of meetings.

(f) Suggestion boxes.

(g) Email : wakisodlc@yahoo.com

(h) Website: www. Wakisodlc.go.ug

34 | Page

SECTION SIX

MANAGING COMPLAINTS AND OTHER EMERGING CONCERNS.In case of dissatisfaction, our clients are encouraged to file their complaints and suggestions through the following channels;

(a) The person serving them.

(b) The supervisor or Head of Department.

(c) The person designated as the client services officer.

(d) The Chief Administrative Officer.

The Client Services Officer and CAO shall do the following

(i) Record the complaint/ suggestion

(ii) Provide instant feedback to the client and inform the aggrieved client of the remedial action within 14days.

35 | Page

SECTION SEVEN APPEAL MECHANISMIn case our client is not satisfied with the way his complaints have been handled by the above channels, they may appeal through the following process.

(i) The District Chairperson

(ii) The Resident District Commissioner

(iii) The Permanent Secretary Ministry of Local Government.

(iv) The Permanent Secretary, Ministry of Public Service

Each of the appeal offices must provide a feedback and action taken within 14 working days.

36 | Page

SECTION EIGHT

ACCOUNTABILITY FRAMEWORKWe undertake to remain accountable to our clients and stakeholders through the following mechanisms;

(a) Annually publicize our performance against the commitments made in this charter.

(b) Hold review meetings with our clients and stakeholders to present our performance results and engage them to obtain further feedback.

(c) Participate in media events that provide our clients and stakeholders opportunities to hold us to account. Such events will include but not be limited radio and television talk-shows and public interviews .

(d) Posting all monthly financial reports and audited accounts on public notice boards.

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SECTION NINE

PERFORMANCE IMPROVEMENTWe remain committed to continuously addressing areas that are negatively impacting our performance. In this regard we shall;

(a) Undertake annual reviews of this charter in a participatory manner to obtain the issues that our clients and stakeholders would like us to focus on.

(b) Rely on your support as we endeavor to implement these commitments.

OUR CONTACTS;

Wakiso District Local Government16km, Hoima RoadP.O. Box 7218, KampalaEmail: wakisodlc@yahoo.co.ugWeb address: www.wakisodlc.go.ug

Chief Administrative Officer:Tel: 0772 498824 0754 498824Email- llokuda1986@gmail.com

Client Charter OfficerTel: 0782 440328 0703 745796Email-marionmasagazi@gmail.com

38 | Page

Lake Victoria

¯

KM0 10 205

Legend

sc_boder

<all other values>

SNAMEBUSUKUMADIVISION ADIVISION BGOMBEKAKIRIKASANJEKATABIKIRAMASULITANABWERUNAMAYUMBANANGABONSANGISSABAGABO-MAKINSSISAWAKISOWAKISO TCDissolve_Outputwater_wakpar_boder

wak_n_rds

LegendLegend

RoadParish Boundary

Sub County Boundary

Water Body

ZZINGA

BUSSI

NKUMBA

KIGUNGU

NALUGALA

KISUBI

SSAZIBULUMBU

KIRA

ZZIBA

JJUNGO

LUGO

BAKKA

KASANJE

KYASA

BEMBE

MAKO

MAGOGGO

BWEYA

BULOBA

MAYA

MUTUNGO

KITAYITA

LUGUZI

LUTISI

NGO-NGOLO

KIKANDWA

MENDE

KALIITI

BUWANUKA

SSANGA

BUKASA

KIRINYA

KABUBBU

SSISA

BUSABALA

KYANUUNA

LUBBE

NAMULANDA

KIMWANYI

KIKAJO

NDEJJE

BUWAMBO

KAVULE

WAMBALE

MAGIGYE

KIKOKO

TTIKALU

KAKIRI

KABALE

KIWENDA

KITENDE

KATADDE

CENTRAL

LUKWANGA

KANZIZE

MATUGA

KITALA

KYENGEZA

NAKEDDE

SOKOLO

KYAMPISI

SSEN-TEMA

KANZIRO

GOMBE

BANDA

WAMALA

LUWUNGA

NANZIGA

KABALE

NAM-PUNGE

KITEEZI

KASENGE

BUKONDO

KAMULIGAYAZA

NANGABO

KATEREKE

MASU-LITA

KABUMBA

KIRYAMULI

NAKABUGO

KIREKA

KATI-KAMU

WATTUBA

KISOZI

MANZEMIGADDE

NSANGI

NAKA-WUKA

NSA-GGU

BUL-WANYI

KYEBANDO

BUDDO

WAMIRONGO

GGULU-DDENE

KYALIWAJALA

MASAJJA

WAMALA

SSUMBWE

NANKONGE

NALU-VULE

MAGANJO

NAMUSERA

NKUNGU-LUTALE

BWEYOGERERE

NAN-SANA

BULAMU

NABBI-NGO

MASOOLI

NAKIKUNGUBE

BUSU-KUMA

WAMPE-EWOKASENGEJJE

KAWA-NDA

NASSE

KYENGERA

NAKYELO-NGOOSA

MWERE-RWE

MUTU-NDWE

KATABI

LUGU-NGU-DDE

LWEMWE-NDDE

TTU-MBA-ALI

BUNA-MWAYA

BBALE-MUKWENDA

KAZONABWERU

SEGU-KU

KIWAFU

NAMU-SERA

KATA-DDE

NAKYE-SANJA

SSALA MPU

-NGA GOMBE

KISI-MBIRI

KISI-MBIRI

KASANJEKASANJE

KATABIKATABI

KAJJANSIKAJJANSI

KAKIRIKAKIRI

WAKISOWAKISO

GOMBEGOMBE

KIRAKIRA

DIV.BDIV.B

KYENGERAKYENGERA

NAMANAMA

-YUMBA-YUMBAMASULITAMASULITA

NANGABONANGABO

BUSUKUMABUSUKUMA

MAKINDYEMAKINDYE

NABWERUNABWERU

DIV.DIV.

A A

TC TC

¯

Source: GIS; UBOS; 2006

WAKISO DISTRICT

KM0 5 10

LegendRoad

Parish Boarder

Sub County Boarder

Water Body

Lake Victoria