E Government in Turkey :An Instance of Good Governance

An INSTANCE of GOOD GOVERNANCE

Presentation Plan1.E- Government

a. Definitionb..Objectives of E- Governmentc.Good Governance & E-Governmentd. Effects of E-Government on Public Administratione. Determinants for the Success of E-Government

2.E- Government Implementation in Turkeya. Definitionb. Development of E- Government in Turkeyc. Urgent Action Pland. E- Government Portale. Aims of E- Government Portalf. Benefits of E- Government Portalh. Evaluation

E- Government

DefinitionThe use of information technology

to free movement of information to overcome the physical bounds of traditional paper and physical based

systems or

the use of technology to enhance the access to and delivery of government services to

benefit citizens, business partners and employees.

Objectives of E- GovernmentStrategic Objective: Support and simplify

governance for both citizens and government and also for businesses.

Internal Objective: facilitate a speedy, transparent, accountable, efficient and effective process for performing government administration activities. Significant cost savings (per transaction) in government operations could be the result.

External Objective:Fulfill the public’s needs and expectations satisfactory on the front-office side, by simplifying the interaction with various online services.

Whether good governance is defined as exercise of economic, political, and

administrative authority to better manage affairs of a country at all levels, then

it is obvious that the aims of good governance and aims of e- government are consistent.

Effects of E- Government on Public Administration

Advanteges Disadventages

•To increase internal efficiency in public administration.•To create new services.•Easy access to information.•To participate global information networks.•Information sharing among instutions.•Online access to public services.•Individual efficiency.•High Performance in teamwork.•Transparent state.

•Difficult access for disabilities.•Overloaded information.•Ambiguity in the cases of confidentiality. copyrights and protection of public informations.•Gaps result from unequal avaibility opportunities.

Determinants for the Success of E-Government Political stability

(democracy or dictatorial regime) ,

Adequate legal frame work,

Level of trust in government (perception of service levels),

The importance of government identity (fragmentation or integration

Economic structure (education, agriculture, industry or service)

Government structure (centralized or decentralized)

Different levels of maturity (weakest part of the chain determines speedily constituent demand (push or pull).

E Government Implemention in Turkey

DefinitionTurkey's satellite and cable

TV operator named TURKSAT defines e-

government as transformation of state

services from bureaucratic systems to electronic

systems.

Development of E- Government in Turkey1. (1990s – 2000): The term that focused to

improvement of strategies by the contributions of scholars, civil society, public and private sector.

2. (2000- 2002): The term that arranging plans to realize those strategies.

3. (2002-...): The term that focused on the modernization on public administration by implementing e-government as a tool.

1990s with the creation of knowledge based economy

that take their roots from higher value added production has gave rise to

some initiatives in terms of e- government like Internet tax project of the Ministry of Finance

and the central population management system.

In the second term which can be characterized with economic and political instability even if the

government has supported e- government projects, there was not any important

implementation example.

Urgent Action Plan1.Policies, laws, and regulations regarding ICT

will be re-examined and changed if necessary, with respect to the EU acquis; e-Europe+ Action Plan, initiated for the candidate countries, will be adapted to Turkey.

2.Mechanisms that facilitate participation of citizens to decision-making process in the public domain via usage of ICT will be developed.

3.Transparency and accountability for public management will be enhanced.

Urgent Action Plan4.Through increased usage of ICT, good

governance principles will be put in place in government services.

5.Widespread usage of ICT will be enhanced. 6. Public IT projects will be coordinated,

monitored, evaluated and consolidated if necessary in order to avoid duplicating or overlapping investments.

7. Private sector will be guided according to the above-mentioned principles.

E- Government PortalAs an important step to

improving life quality and

to transforms public services into global

standards E- Government Portal,

maintains fast, reliable,

uninterrupted access by using internet and mobile technologies.

Aims of E- Government Portal To give

more transparent, more efficient, and cheaper public services,

• Maintains new relations between government and citizen, government and

business and government and other governments.

Becoming consistent with the European Union Standards

Giving 7/24 service to the citizens

E- Government Portal

For the usage of that portal every citizen has a private code and need to use their

own identity numbers. Citizens have the opportunity to follow

their transactions and can be informed.

Benefits of E- Government Portal Citizens can regulate their relations with

instutions in a faster, more reliable manner and without vesting time.

State can both modernize its operation style and gains financial profit by using time and resources efficiently.

Frequently Used ServicesPolice DepartmantDriver's license penalty points

questioning,Vecheiles questioning,Questioning of driving license

invalidation.

Ministray of JusticeQuestioning the court case

files

Social Security Agency (SSA)

SSA Service Breakdown

 

Ministry of FinanceE-payroll service

 Ministry of National Defence

Call up for recruits

 Revenue Administration Department

Tax registration certificate questioning

Ministry of TransportationCommercial Vehicles

Questioning

Evaluation183 different services related with 26 public services

mostly tax, military and police service, is given in an integrated structure directly to the

Turkish citizens. However,

even the goal of government is, increasing the amount of citizens using e-

government to the half of whole population until 2013; the number of the citizens who applied to take the passwords is 246.000, means just the

%0.3 of the whole population.

ConclusionTurkey, as a candidate state to the membership of

European Union, attaches importance to acheive “good governance” with global standarts especially

with EU's standarts. In this sense Turkey's tendency to create an

efficient e- government project starting from 1990s has gave its fruits in 2000s.

Even Turkey has some deficiencies in this subject, the great progress shows that Turkey will be very

succesful to use technologic opportunities for public administration as e- government.

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Bibliographyhttp://www.icegov.info/ http://www.e-demokrasi.org/https://www.turkiye.gov.tr/http://edevlet.turksat.com.tr/http://www.pclabs.com.tr/