Te hauora o te Matau-ā-Māui: Healthy Hawke’s Bay Tauwhiro Rāranga te tira He kauanuanu Ākina

Hawke’s Bay District Health Board

Position Profile / Terms & Conditions

Position holder (title) Store Person

Reports to (title) Procurement & Logistics Manager

Department / Service Corporate Services

Purpose of the position

To provide an effective and efficient Supply Chain function that supports the Hawke’s Bay District Health Board (HBDHB) in delivering its services.

To ensure and prioritise a focus on patient safety and quality relating to care and processes within the Corporate Service.

Delivery of organisational KPI’s including relevant MOH target, financial budgets and service plans.

To recognise and support the delivery of the Hawkes Bay Health sector vision

Working Relationships

Internal External

Logistics & Purchasing Teams Unit Managers, Team Leaders and Clinical Nurse Managers All HBDHB departments as customers of this service

Suppliers to HBDHB Health Agencies as customers of this service Transport and Courier companies

Dimensions

Expenditure & budget / forecast for which accountable

nil

Challenges & Problem solving Consistent prioritisation of tasks to meet expectations. Meeting all supply demands while dealing with Supplier supply constraints.

Number of staff reports Nil

Delegations & Decision As approved by the Warehouse Supervisor and/or Procurement & Logistics Manager

Te hauora o te Matau-ā-Māui: Healthy Hawke’s Bay Tauwhiro Rāranga te tira He kauanuanu Ākina

Key Accountabilities

Warehousing

Tasks (how it is achieved):

Ensure the correct and timely receipt, issue and control of inventory including the physical delivery of and all inward and outward bound materials and product.

Effectively contribute to the day to day organising of work loads and stock movement and support and assist fellow warehouse staff

Strive to achieve the best possible outcomes for all customers

Sound knowledge of the computer system used to manage the Supply Chain function

Take part in all stock takes and stock cycle counts as required

Be aware and improve the overall performance of the warehouse

How it will be measured (KPI):

Tasks are carried out in an efficient and timely manner and to an acceptable standard under the direction of the Head Stores Person

Warehouse runs smoothly and staff work as a team

Customers are satisfied and a successful stores operation that all staff can be proud of

Ability to assist customers and manage the supply chain end to end process using the FMIS system

Regular and successful stock takes

Be pro-active in achieving and receptive to improvement

The warehouse is kept clean and tidy

Distribution

Tasks (how it is achieved):

Distribute and deliver goods to the customers of HBDHB as per the delivery schedules

Ensure customers receive their goods on time and in full

How it will be measured (KPI):

Goods delivered in full and on time to an agreed delivery schedule

Goods are received in full and on time

Inventory Management

Tasks (how it is achieved):

Imprest and manage the inventory requirements of individual departments for all medical and non-medical items

Show integrity in ensuring all goods are issued to the correct delegation

Ensure integrity of the product at all times including correct stock rotation, batch date and appropriate and safe storage

Notify management and remove damaged/expired stock to quarantine areas

How it will be measured (KPI):

Imprest rounds completed in agreed timeframe and to required standards

Tasks are carried out with due regard to hospital wide protocols and supply chain best practices

Inventory system is correct and integrity is maintained

On identification, item/s to be labelled and placed in appropriate quarantine area

Housekeeping

Tasks (how it is achieved):

Actively contributes towards the maintenance of the warehouse environment

Actively manages the hospital store rooms to ensure they are kept tidy, well labelled and staff can easily select and access the items required

How it will be measured (KPI):

Goods are correctly and safely stored on shelves and in cages

All hospital store rooms/inventory locations are kept tidy and all items are labelled correctly

Te hauora o te Matau-ā-Māui: Healthy Hawke’s Bay Tauwhiro Rāranga te tira He kauanuanu Ākina

Service Provision

Tasks (how it is achieved):

Ensures exemplary customer service in the provision of goods and associated services

Ensures the services provided meets with agreed deadlines and schedules

Provides prompt response to unscheduled requests for services

How it will be measured (KPI):

Monitors customer satisfaction, identifying service delivery issues and proposes improvements

Shows initiative in solving unexpected and urgent issues and requests in a professional manner

OCCUPATIONAL HEALTH & SAFETY

Tasks (how it is achieved):

Displays commitment through actively supporting all health and safety initiatives.

Ensures all staff/colleagues maintain adequate safety standards on the job through consultation, training and supervision.

Ensures own and others safety at all times.

Complies with policies, procedures and safe systems of work.

Reports all incidents/accidents, including near misses in a timely fashion.

Is involved in health and safety through participation and consultation.

How it will be measured (KPI):

Evidence of participation in health and safety activities.

Demonstrates support of staff/colleagues to maintain safe systems of work.

Evidence of compliance with relevant health and safety policies, procedures and event reporting.

Key Competencies

CUSTOMER SERVICE

Tasks (how it is achieved):

Open and responsive to customer needs.

Demonstrate an understanding of continuous quality improvement.

How it will be measured (KPI):

Demonstrates a commitment to customer service and continuous quality improvement, through interaction with patient/clients and other customers.

Identifies customer needs and offers ideas for quality improvement.

Effective management of customers/situations.

ENGAGING EFFECTIVELY WITH MĀORI

Tasks (how it is achieved):

Demonstrates knowledge and understanding of local tikanga and Māori culture sufficiently to be able to respond appropriately to Māori

Is visible, welcoming and accessible to Māori consumers and their whānau

Actively engages in respectful relationships with Māori consumers and whānau and the Māori community

Actively seeks ways to work with Māori consumers and whānau to maximise Māori experience

Actively facilitates the participation of whānau in the care and support of their whānau member

How it will be measured (KPI):

Accelerated health outcomes for Maori

Evidence of positive feedback from Māori consumers and whānau, and colleagues

Evidence of collaborative relationships with Māori whānau and community/organisations

Evidence of whānau participation in the care and support of their whānau member

Te hauora o te Matau-ā-Māui: Healthy Hawke’s Bay Tauwhiro Rāranga te tira He kauanuanu Ākina

Essential and Desirable Criteria: Qualifications / Skills / Experience

Essential

Engaging Effectively with Maori

Demonstrates the ability to engage effectively with Maori consumers (patients/families/whanau).

Demonstrates ability to apply the Treaty of Waitangi within the Service.

Qualifications (eg, tertiary, professional) Drivers Licence (Class 1)

Business / Technical Skills (eg, computing, negotiating, leadership, project management)

Customer Service focuss.

Effective team player.

Proactively pursues quality and innovtaion.

Demonstrates ownership of tasks and consistantly achives objectives.

Strong communications skills.

Computer skills – MS Office products, Inventory systems, databases, etc.

Experience (technical and behavioural)

General Warehousing experience.

Experience in stock management systems and processes.

Values & Behaviours: Shows commitment to, and demonstrates the behaviours of the health sector: He kauanuanu Showing respect for each other, our staff, patients and consumers – this means I actively seek to understand what matters to you. Ākina Continuously improving everything we do – this means that I actively seek to improve my service. Rāranga te tira Working together in partnership across the community – this means I will work with you and your whanau on what matters to you. Tauwhiro Delivering high quality care to patients and consumers – this means I show empathy and treat you with care, compassion and dignity.

Desirable

Experience (technical and behavioural) Healthcare industry knowledge

Qualifications (eg, tertiary, professional) Forklift Licence

Recruitment Details

Position Title Store Person

Hours of Work 40hrs per fortnight

Salary & Employment Agreement Coverage

In accordance with the Support Services Collective Employment Agreement (MECA) $33,211 to $40,591 gross per annum according to qualifications and experience pro rata for hours worked (only include if the position part time).

Date 23/01/2017