HCAHPS Is Not Just Your “Job”…

Rich Bluni, RN

Studer Group International Speaker Author of :Inspired Nurse

Job vs. Work…

Michelangelo did a nice “job”?

It was one of his greatest “works”!!

You Must Reach If You Hope To Teach…

You are NOT Who You Were.

Stories Connect to Our Work.

Inspired Staff = Profitability

Play to Passion as Equally as Intellect.

Meaningful Beats Tactical Every time.

The Job of HCAHPS…

Understand Medications/Discharge

Responsiveness of Staff

Manage Pain

Quiet/Clean

Nurses

Physicians

Overall/Would you Recommend?

Understand Medications/Discharge

Decreased Anxiety = Increased Peace

Responsiveness of Staff

Presence

Manage Pain

Kindness. You Care. Humane.

Quiet/Clean

Place of Healing. I am Safe. Wellness.

Nurses

My Comforter and Advocate

Physicians

My “Rock” and Healer

Overall/Would You Recommend?

My Sanctuary

People Will Remember…

EJ’s Strawberry Shake…

Connect People to their “Strawberry Shake” Moment…it had to do with communicating, making a difference, presence, safety, teaching, listening, advocating, healing, creating peace out of chaos…

Connect People to their “Strawberry Shake” Moment…

Thank You For ALL That You Do…