Servant Leadership is Good Business

Companies that follow the principles of Servant Leadership average a 15% to 40% higher profit margin than their competitors.

Seven Pillars of Servant Leadership by James Sipe and Don Frick.

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Founded in 2001, Harmony Crew is a holistic strategic engagement firm that knows

breakthrough business performance requires a vibrant, highly engaged workforce

and a resilient, innovative culture. Only effective leadership can enable such an

environment – leaders who are just as passionate about people as they are disciplined

about results.

This is why we’ve made Servant Leadership training and development a key

component of our client offerings and why we strive to be servant leaders ourselves.

For many organizations that have adopted it over the past five decades, Servant

Leadership has proven second-to-none for creating a highly engaged and collaborative

work environment. People are eagerly productive because they feel connected to

deeper meaning and genuinely dedicated to serving one another and their customers.

WHAT IS SERVANT LEADERSHIP?

Servant Leadership is the intentional, character-driven practice of serving the needs

of others to help them develop, achieve high levels of performance, and willingly work

toward common goals. Recognizing that engagement and performance come through

internal choice, not compliance, servant leaders excel at building trusting relationships

and nurturing the growth of individuals as well as in ensuring multi-level accountability

and business strategy success.

Applicable at all levels of the organization, Harmony Crew’s Servant Leadership

training and development programs emphasize important elements of a high-

performance culture. These include values, integrity, clear and open communications,

collaboration, positive and caring relationships, passion, humility, individual and team

accountability, listening, compassion, empathy, and creativity.

SERVING THE MULTI-GENERATIONAL WORKFORCE

The number-one driver of performance is an engaged culture in which working

relationships embody high levels of trust, collaboration, and effective communication.

Achieving this is more challenging than ever because our workforce now encompasses

four generations of people—all with different work priorities, communication

preferences, relationships to authority, feedback needs, and team dynamics. Because

a consistent and effective Servant Leadership approach supports the aspirations of the

individual and the organization, it offers the contextual flexibility needed with today’s

dynamic conditions and complex workforce.

YOUR PARTNER FOR SERVANT LEADERSHIP TRAINING & DEVELOPMENT

According to a recent Gallup study, unengaged, unhappy workers:

• Miss 68% more work than thriving ones

• Are 3x more likely to file worker’s compensation claims

• Are 2x as likely to change employers

• Are less than half as likely to exhibit adaptability to change

• Cost employers an estimated $443K in lost productivity per 1,000 employees per year in missed work alone

THE SCIENCE OF SERVANT LEADERSHIP Research at the intersection of neuroscience and psychology offers insights into why organizations that adopt Servant Leadership outperform those that don’t. As it turns out, our brains are wired for it.

For example, our brain:

• Is a social organ. Its physiological and neurological reactions are directly and significantly shaped by social interaction. In fact, the brain equates social needs with survival.

• Registers social pain the same way it registers physical pain. When people feel diminished, uncertain, controlled, excluded, or treated unfairly, the region of their brain that registers physical pain is activated.

• Responds to threats by diverting critical resources away from the areas that support creative insight and problem solving. Oxygen and glucose are rushed away from the area of the brain that supports our most sophisticated mental capacities to the area that deals with our primitive survival impulses.

When people feel threatened, their brains are much less efficient, and they disengage or actively retaliate, which decreases performance. When they feel good about themselves, certain about the expectations of others, that they’re being treated fairly, and that they have latitude to make decisions, their brain works at top capacity and they engage and actively collaborate, which increases performance. These findings have huge implications for organizations and their leaders.

SERVANT LEADERS ARE IN GOOD COMPANY

If you’re considering Servant Leadership, you’re not alone. Companies in many industries and a variety of government agencies have embraced Servant Leadership, including Aflac, NASA, Marriott International, Nordstrom, Popeye’s Louisiana Kitchen, Southwest Airlines; St. Joseph Regional Medical Center, Starbucks, Kaiser Permanente, Wegman’s, Whole Foods, the U.S. Air Force, Army, Marines, Navy, and many more.

LET HARMONY CREW SERVE YOU

Harmony Crew knows that servant-leader practices define and separate highly effective leaders from “managers” and high-performance organizations from their lower performing competitors. Our Crew is certified to teach and practice Servant Leadership, and includes internationally recognized Servant Leadership expert Don Frick, co-author of The Seven Pillars of Servant Leadership.

Through our holistic training programs, workshops, and coaching, Harmony Crew helps executives, managers, and organizations adopt and operationalize Servant Leadership perspectives, behaviors, and practices. Servant Leadership excellence is a lifelong internal and external journey. Our content, tools, exercises, and experiential approach help current and emerging leaders understand,

internalize, personalize, and adopt the core tenets and traits of its wisdom.

If you’re already a servant-led organization, we’ll help you keep it fresh and alive with training and development programs and tools customized to your needs. If you’d like to start the Servant Leadership journey, we can help you ignite and sustain it with both introductory and longer-term programs and curricula.

Numerous research studies from Gallup and others confirm that highly engaged cultures deliver impressive results:

• 3x higher revenues

• Average one-year operating margin of 27%

• 12% higher profitability

• 2.6x EPS growth rate

• 89% greater customer satisfaction

• Employees 50% more likely to exceed expectations

• 54% greater employee retention

Just a few of our Crew members who deliver Servant Leadership training and development programs include (from top to bottom): Jenny Young, Kathy Cox, Don Frick, Beth Young, Jeff Harmon, Jeff Miller, Nancy Polend, and Phil Anderson.

TO GET STARTED, GIVE US A CALL AT 540-428-7030.

VISIT WWW.HARMONYCREW.COM