EFFECTIVENESS OF HEALTH CARE

SERVICES IN JAMMU

By: Group – 3

Harvinder Singh (14)Ibadat Singh Sethi (15)Imtayaz Salaria (16)Jagmohan Sambyal (17)Jaspreet Kaur (19)

HEALTH CARE SERVICE

One or more organisational processes, designed to maintain and/or improve the health of one or more citizens.

HEALTH INFRASTRUCTURE IN JAMMU

GMC – Bakshi Nagar

SMGS

HEALTH INFRASTRUCTURE IN JAMMU

CD HOSPITAL

Psychiatric Diseases Hospital

HEALTH INFRASTRUCTURE IN JAMMU

ASCOMS - Sidhra

RESEARH METHODODLOGY

According to Clifford Woody:

“Research comprises defining and redefining problems, formulating hypothesis or suggested solutions, collecting, organizing and evaluating data, making deductions mil reaching conclusion, and at last carefully testing the conclusion to determine whether they fit the formulating hypothesis.”

GENERAL SET OF SEQUENTIAL COMPONENTS OF RESEARCH

Selection of a research topic Definition of a research problem Literature survey and reference

collection. Assessment of current status of

the topic chosen Formulation of hypothesis Research design Actual investigation Data analysis Interpretation of result Report

LITERATURE REVIEW

Purpose of a literature review: to establish a theoretical framework for the topic / subject area, to define key terms, definitions and terminology, to identify studies, models, case studies etc supporting the topic, to define / establish the area of study, i.e. your research topic.

THE THREE KEY POINTS OF A LITERATURE

REVIEW

Tell me what the research says (theory).

Tell me how the research was carried out (methodology).

Tell me what is missing, i.e. the gap that the research intends to fill.

KEY PROCESSES OF RESEARCHING THE

LITERATURE REVIEW

Step 1 - reading with & for a purpose.

Step 2 - evaluating the readings.

Step 3 - summarising the reading.

Step 4 - structuring & planning the writing.

OBJECTIVES

To understand the existing status of health services in Jammu.

To study the concept of service in context of health care.

To evaluate the effectiveness of health care services in Jammu.

To provide suggestions to improve the service effectiveness in health care service.

HYPOTHESIS

There is a significant difference in the effectiveness of health care services.

The consumer’s satisfaction with the effectiveness of health care service in Jammu.

RESEARCH DESIGN

Controlling plan for a research study. Focuses on:

Universe: Total of items or units in the field of survey.

Sample Unit: Jammu city

Sample size: 48

Sampling technique: Convenient and purposive

Tools of Analysis: Data collected has been analysed by means of pie-charts.

DATA COLLECTION

Primary Data:

Collected directly from the source of information. Techniques are involved in collecting the primary data, are:personal interview, surveys, questionnaire etc.

Secondary Data:

An indirect information of the data which is collected from newspapers, journals, business manuals, pamphlets magazines etc.

METHOD OF DATA

COLLECTION –

SURVEY METHOD

RESEARCH INSTRUMENT - QUESTIONNAIRE

Framed a set of 18 questions. Questions were split-up to avoid confusion to the respondents. Questions regarding the subconscious value factors were also included. Questions regarding overall experience were asked and the major contributing factor was also put in . Rating scale was used. Questionnaire was an attempt to analyse the core factors that are to be included in

the health Care services in Jammu.

DATA SOURCE

Primary:

The data was collected through questionnaire comprising of 18 questions.

Secondary:

The data was collected through Patients. People who have used the services. Doctors who know about the insights.

DATA ANALYSIS

0

5

10

15

20

25

30

MALE FEMALE

29

19

GENDER

A1(18-30) A2(30-50) A3(ABOVE 50)

46%

25%29%

AGE GROUP

DATA ANALYSIS

RURAL URBAN

44%

56%

COMMUNITY

DATA ANALYSIS

54.00%

36.00%

10.00%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

YES

NO

NOT SURE

CONVENIENCEOF LOCATION

Series1

DATA ANALYSIS

10%

29%

23%

19%

19%

RECEPTION/ADMINISTRATION

Excellent

Good

Fair

Average

Poor

8%

35%

21%

25%

11%

SIGNS/DIRECTIONS

Excellent Good

Fair Average

Poor

DATA ANALYSIS

12%

25%

29%

17%

17%

EMERGENCY HANDLING

Excellent

Good

Fair

Average

Poor

DATA ANALYSIS

10%

15%

19%44%

12%

CLEANLINESS

Excellent

Good

Fair

Average

Poor

DATA ANALYSIS

10%

40%

25%

17%

8%

SKILL & COMPETENCY STAFF

Excellent Good

Fair Average

Poor

DATA ANALYSIS

10%

25%

38%

25%

2%

EFFICIENCY OF NURSING STAFF

Excellent

Good

Fair

Average

Poor

DATA ANALYSIS

YES

NO

NOT SURE

67%

10%

23%

RESPECT & DIGNITY SHOWN BY DOCTOR

Series1

DATA ANALYSIS

6%

15%

21%

29%

17%

12%

HOSPITAL FOOD

Excellent

Good

Fair

Average

Poor

Not Tried

DATA ANALYSIS

11%

29%

29%

27%

4%

INFRASTRUCTURE

Excellent

Good

Fair

Average

Poor

DATA ANALYSIS

6%

23%

31%

29%

11%

TECHNOLOGY

Excellent

Good

Fair

Average

Poor

DATA ANALYSIS

2%

31%

33%

23%

11%

EFFICIENCY OF LOCAL HOSPITALS

Excellent

Good

Fair

Average

Poor

DATA ANALYSIS

GMCBAKSHINAGAR

GMCGANDHINAGAR

ASCOMS MEDICITY OTHERS

29%

40%

19%

2%

10%

HOSPITALS

THE BIG QUESTION

DATA ANALYSIS

0%

23%

35%

29%

13%

PRESENT STATUS OF HCS

Excellent Good

Fair Average

Poor

DATA ANALYSIS

52.00%

23.00%

25%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

YES

NO

NOT SURE

DIFFERENCE IN PERFORMANCE OF HOSPITALS

Series1

EVALUATION OF HYPOTHESIS

There is a significant difference in the effectiveness of health care services. NULL HYPOTHESIS: There is no significant difference in the effectiveness of HCS.ALTERNATE HYPOTHESIS: There is significant difference in the effectiveness of HCS.With our analysis alternate hypothesis gets accepted. The consumer is not satisfied with the health care service in Jammu.NULL HYPOTHESIS: The consumer is satisfied with the effectiveness of health care service in Jammu. ALTERNATE HYPOTHESIS: The consumer is not satisfied with the effectiveness of health care service in Jammu. Thus again the alternate hypothesis gets accepted.

FINDINGS AND CONCLUSION

LOCATION ACCESS SIGNS/DIRECTIONS EMERGENCY HANDLING CLEANLINESS EFFICIENCY OF STAFF HOSPITAL FOOD INFRASTRUCTURE LOCAL HOSPITALS ABILITY STATUS OF HCS DIFFERENCE IN PERFORMANCE

SUGGESTIONS & RECOMMENDATIONS

1. Bi- directional communication2. Soft skills 3. Basic amenities4. Improved service delivery5. Competitive staff6. More doctors7. Cleanliness8. Infrastructure & technological development9. Good governance

FUTURE SCOPE

Window for improvement and a huge potential lies ahead in this sector. People today are becoming health conscious and a sound health is their top priority. Opportunities for private sectors. Opportunities for medical equipment manufacturers

OBSTACLES

• The respondent’s responses could be .• Sample population is not an equal

mixture of gender, age group and community.

• Most respondents were not aware of the services they require and thus what is offered to them is optimum.

• Getting questionnaire filled in the hospitals was difficult .

• Some of the questionnaires were filled at the respondent’s premises.

REFERENCES

I. www.jkhealth.orgII. www.gmcahjammu.orgIII. www.niir.org